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J
Rating: 2 out of 5
The shoulder had not been so salty for a long time, for not calling and so on, I will consume it but we did not like it.
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Customer reviews of JamónyPaletilla
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
Summary of reviews
JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
Reviews 1 and 2 stars
Reset filtersJ
Rating: 1 out of 5
I ordered a ham with approximately 30 months of curing. And they sent me a ham that had just 20 months. It is tender and the label on the ham indicated that it was from week 39/2023 do the math. So it was lacking curing.
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J
Rating: 1 out of 5
I recently bought several things. I was happy until after my last order, I had a problem as not everything arrived that was included and after trying to contact the store by message, phone or email, I receive no response. The after-sales service is terrible, therefore, I do not recommend the purchase, since if you have any problem, they do not respond to it. I have given them more than 2 weeks and still have no news.
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L
Rating: 1 out of 5
It has no flavor
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J
Rating: 1 out of 5
In 10 days I have not received my order.
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F
Rating: 1 out of 5
A complaint was made for receiving a rather dry and slightly salty iberian ham, from the seller no response for its return. I will not buy more online.
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C
Rating: 1 out of 5
The after-sales service is non-existent, if you have a problem, which can perfectly happen when buying a ham, they do not attend by phone or any communication channel, so unfortunately this store cannot be recommended, despite having products with a very good quality/price ratio.
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J
Rating: 1 out of 5
It is not what they say, a serrano ham nothing more, others of author pass them on the right.
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J
Rating: 1 out of 5
The shoulder arrived infested with ham mites, I had to throw it away completely, the company also does not take responsibility, a shame.
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J
Rating: 1 out of 5
Half the ham was bacon. We will not repeat
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A
Rating: 1 out of 5
I sent them a photo of the state of the ham with part of it looking rotten and I still have not received a response from you.
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J
Rating: 1 out of 5
My last order has left much to be desired in quality. I wrote to them to solve it and they have not replied.
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C
Rating: 1 out of 5
A 0 you sent me a hard board instead of a ham that cannot even be cut, I have called the person in charge and I am still waiting for a response, I will not order anything more online because many are dedicated to selling the bad at a gold price.
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J
Rating: 1 out of 5
I am not satisfied because I ordered a shoulder that was supposedly 100% iberian and it is normal.
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M
Rating: 2 out of 5
I received a super dry ham, I wrote to ask for a solution and they haven't even responded... The first shoulder was good, the second was average and the last ham was very dry... they should check before sending, it's a lottery, and they don't respond if there are problems.
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A
Rating: 2 out of 5
I expected something better.
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A
Rating: 1 out of 5
the order was lost, they did not respond to my complaint, I will not buy here again
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J
Rating: 1 out of 5
Very salty. It is not an authentic 100% acorn ham as they say. I will not buy envelopes again.
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M
Rating: 2 out of 5
The truth is that I expected the quality to be better. At home we are used to consuming iberico products and these are not comparable at all. I wanted to try, but I admit that we have been disappointed.
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A
Rating: 1 out of 5
Being a gran reserva ham, with a high curing, it was very soft with difficulties to slice it thin, even the skin was soft yielding to the pressure of the finger. In short, I am disappointed with the purchase.
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M
Rating: 1 out of 5
I don't give even one star because the ham they sent me is not what I bought, they sent me a salty serrano ham and not a 50% ibérico, on top of that they don't answer the phone or respond to the return.
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P
Rating: 1 out of 5
They sent me the wrong order and did not respond to my emails and messages. I had to show up at the warehouse to get it fixed.
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M
Rating: 2 out of 5
Low quality.
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J
Rating: 1 out of 5
I am trying to return a ham in bad condition that is raw and has a meaty taste, I opened an envelope and it was horrible and I have already sent I don't know how many emails and they don't answer the phone, I have called several times and the answering machine comes on, they don't give me a solution, I do not recommend buying on this page, it will be my last time buying here.
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S
Rating: 1 out of 5
I ordered a knife-cut acorn-fed ibérico ham and I received a ham that is not acorn-fed, and it is unknown what it is, because it has no label and no certificate. They sent me the leftovers from the Christmas basket lots.
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K
Rating: 1 out of 5
I bought an ibérico ham and they sent me a gran reserva ham, of course I already requested the return through Paypal which was the way of turkey, on top of that I have been trying to talk to the company for two days to arrange for them to pick up the package, I even left my phone number on the answering machine but they don't answer or call me.
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D
Rating: 1 out of 5
I am not satisfied.
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M
Rating: 1 out of 5
They left it at the agency on a Thursday and the product did not arrive until Tuesday. The envelopes do not show either the brand or the type of ham.
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P
Rating: 2 out of 5
It is very expensive, both the products and the shipping costs, which said it would take 24 or 48 hours and took a week after claiming. The products have good quality and good shipping conditions. But I don't think I will buy here again.
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J
Rating: 1 out of 5
Sent email Regards
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S
Rating: 1 out of 5
This last order of two hams arrived very tender, which had not happened to me until now, but the strangest thing is that I have sent you two messages from your website and you have not responded to either of them. That is why I do not want to give a rating because it would certainly be terrible both for what I received and for the lack of attention to my writings.
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P
Rating: 1 out of 5
Good morning, the vacuum packaging of the cheese is not as agreed, it had air and the flavor was missing, I ask you to resend the cheese aullentalobos.
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C
Rating: 2 out of 5
It advertised that the shoulder was 4.5 kg and turned out to be 2.1 kg.
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J
Rating: 2 out of 5
I personally never ordered iberico ham, this is the first and last time, because it is only fat and 200 grams of ham, it only has fat and more fat from the 6 kilos that weigh I have taken out almost 3 kg of fat and what remains, in short a mistake, not having been able to order Montesano.
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J
Rating: 1 out of 5
If you buy a 100% acorn-fed shoulder, weighing between 5.5 and 6 kg, the least you can ask for is that it weighs that much. The shoulder after removing the black mesh weighed 5.370 kg on an electronic scale. Despite the attached label, which marked an optimistic 5.720 kg. I think there is no need to say anything more.
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M
Rating: 2 out of 5
In this last order the quality of the ham is not the same. I did not like it at all, it cannot be considered iberico cebo shoulder, it is from the cellar. A shame because I bought 50 packets.
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J
Rating: 2 out of 5
They said it would be delivered in 24 to 48 hours and it took a week, it said shoulder between 4 and 4.5 kilos and it weighed exactly 4 kilos.
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C
Rating: 2 out of 5
The ham is at its salt point, but it is very dry, making it hard to eat.
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J
Rating: 1 out of 5
Before I placed the order, I called the phone but no one answered. I left a message in the order to have it done before the 17th, they didn't fix it or call me and I arrived on the 25th, a disaster.
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E
Rating: 1 out of 5
Hard and very salty ham.
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