Customer reviews of JamónyPaletilla

Trust Attestation
8,6 /10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews

Summary of reviews

JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.

Reviews 1 and 2 stars

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P
Patricia L.
Rating: 2 out of 5
following a purchase from 15/04/2025
The ham is not bad in taste, and the gifts like chorizo and cheese are good... but the ham weighs 2.5 kilos, and the ad said 4.5, which makes me doubt if they sent me everything I am entitled to.
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Yves L.
Rating: 2 out of 5
following a purchase from 20/04/2025
The ham has no taste, Lidl ham
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Miguel M.
Rating: 2 out of 5
following a purchase from 20/04/2025
The expiration date of 40% of the received product is only a few days away from the reception date; which forces to consume it at "forced marches".
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Manuel M.
Rating: 1 out of 5
following a purchase from 14/04/2025
The ham (shoulder) is the most horrendous I have had the unfortunate moment of ordering. Honestly, I didn't even want to comment, I simply will NOT buy again, period.. but since you sent me the message to give my opinion, I will. Very bad product, extremely hard, oversalted, without any streak of bacon.. a horror. In fact, I threw it in the trash the next day.
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Ferresuin S.
Rating: 1 out of 5
following a purchase from 30/12/2024
I bought on 8/4 3 Black Label Benito shoulders and they turned out to be a real mess!!! One of them is going straight to the trash, it is INEDIBLE. I have been calling since the 14th and writing to this company but I think it is a GHOST company since they do not respond to anything. I DO NOT RECOMMEND BUYING ANYTHING.
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Silvia C.
Rating: 1 out of 5
following a purchase from 15/04/2025
Gls did not deliver on Thursday, they said there was no one when that was not true, since it was Holy Week they did not open until Tuesday, so the delivery deadline was not met.
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M. Teresa A.
Rating: 1 out of 5
following a purchase from 01/04/2025
I bought a whole ham that I ordered boneless on two occasions and the order arrived without the bones. On 9/4 I called to ask and they told me it was a mistake and that they would send me the bones without any problem, not receiving anything on 15/04 I sent them a message and they have not responded. So I am a bit disappointed.
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Ana C.
Rating: 1 out of 5
following a purchase from 30/03/2025
I still have not received it almost 1 month later.
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Pere Miquel T.
Rating: 2 out of 5
following a purchase from 04/04/2025
The ham has disappointed me, low quality with no taste, the salami is hard, the cheese promises, the bacon is good and the loin is also good.
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Jose M.
Rating: 1 out of 5
following a purchase from 13/04/2025
The ham is mushy and is all fat, I should return it.
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S. Oliver D.
Rating: 1 out of 5
following a purchase from 08/04/2025
GOOD I HAVE BOUGHT OTHER HAMS FROM J. AND P. ALL GOOD Finca el Puerto and Benito this time I changed to Al Legado del Pozo and it is hard and dry. I have been calling for 5 days to return the product and they do not answer, I don't know if they are on vacation or if they don't want to attend to me, I hope for a response S. OLIVER DUX.
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Julio Carlos M.
Rating: 1 out of 5
following a purchase from 04/04/2025
The attention and service are good. The ham is terrible. All lean. It is the most similar to a bad white ham, but much more expensive.
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Claudia E.
Rating: 1 out of 5
following a purchase from 07/04/2025
The ibérico shoulder I bought is very fatty and has hardly any ham, besides it tastes a bit rancid in the very cured part. A disappointment.
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Francisco N.
Rating: 1 out of 5
following a purchase from 20/03/2025
I hope they fix that it was a mistake, but they sent me a ham that has nothing ibérico about it, I hope they respond to me, please. It is the worst ham I have bought.
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David A.
Rating: 2 out of 5
following a purchase from 03/04/2025
The first time I buy here and the truth is that the delivery time and especially the quality of the product do not resemble those I usually buy from Guijuelo.
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Sandra C.
Rating: 1 out of 5
following a purchase from 02/04/2025
Quality not in line with expectations and very thick cut.
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Carlos R.
Rating: 1 out of 5
following a purchase from 18/03/2025
They sell dry hams that others couldn't sell in season. Money wasted and the worst part is that they don't even respond to complaints. Total shamelessness
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Antonio H.
Rating: 1 out of 5
following a purchase from 17/03/2025
The ham is very dry and hard, I can barely cut it. I regret that the money I spent is useless. We will use it for cooking. Very bad experience, I'm sorry.
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Pere S.
Rating: 1 out of 5
following a purchase from 07/04/2025
The shoulder is not acceptable
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Vicente L.
Rating: 2 out of 5
following a purchase from 05/04/2025
The shoulder I bought is offered as extraordinary, but it is very very average. Disappointed with the order. The purchase process was good and fast delivery.
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Guillermo D.
Rating: 1 out of 5
following a purchase from 30/03/2025
I bought 50 packets of 50% cebo ham. I am a consumer of whole Iberian ham all year round and this is the first time I buy it in packets. Tasteless, with no flavor at all.
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Luis M.
Rating: 1 out of 5
following a purchase from 06/04/2025
I felt deceived, scammed. They do it in such a way that I thought I was buying Joselito loin and sausage. So, deceived and scammed. Regards
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Javier M.
Rating: 1 out of 5
following a purchase from 30/03/2025
I RECEIVED 2 PRODUCTS WITH LITTLE EXPIRATION DATE DESPITE BEING VACUUM PACKAGED. I COMPLAINED AND IN THE END THEY OFFERED TO REFUND THE TRUFFLED CATALAN AND THE BISBE BLANC BUT THE REFUND DOES NOT ARRIVE AFTER 5 OR 6 DAYS, IF I DO NOT RECEIVE IT THIS WEEK I WILL FILE A COMPLAINT WITH PAYPAL FOR THE RESOLUTION CENTER TO DECIDE AND FOR NOW WITHDRAW THE PAYMENT OF THE TOTAL ORDER, NOT JUST FOR THE TWO PIECES THAT WERE OFFERED TO ME, REGARDS
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Javier G.
Rating: 1 out of 5
following a purchase from 30/03/2025
In the drawing, they accompanied it with cheese and fuet. My surprise is that 3 bars of nougat arrived... a disappointment!!!
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Maria Angeles O.
Rating: 1 out of 5
following a purchase from 03/04/2025
The shoulder is very salty, I sent a request for return or exchange several days ago and it has not been attended to, they haven't even bothered to reply to me. I will not buy again
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Daniel Z.
Rating: 1 out of 5
following a purchase from 02/04/2025
A total of 2800 grams arrived. You say they should arrive between 2900 and 3300.
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Javier M.
Rating: 1 out of 5
following a purchase from 02/04/2025
The ham is salty and does not have the expected quality
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Miguel J.
Rating: 1 out of 5
following a purchase from 02/04/2025
The product is advertised as acorn-fed Iberian. It is not, it is commercially called black label, well it comes without the required label. Poorly cured. I definitely will not buy any product from this company again.
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David G.
Rating: 1 out of 5
following a purchase from 28/03/2025
I always buy ham here and other things but the ham that has arrived is not of the same quality as before, being the same product purchased previously
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Cesar P.
Rating: 1 out of 5
following a purchase from 27/03/2025
The product is of low quality, I highly doubt it is cebo shoulder, and it is also super tender. I feel deeply deceived.
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Teresa A.
Rating: 1 out of 5
following a purchase from 02/04/2025
The Desire ham is very salty. This is not the first time we have bought, and we have always been satisfied, but this time we cannot say the same. What a shame.
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Miguel R.
Rating: 1 out of 5
following a purchase from 31/03/2025
Dry, hard, and bad. HORRIBLE!!
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Borja F.
Rating: 1 out of 5
following a purchase from 18/02/2025
Don't trust them at all, I have made several orders and the shoulders are smaller than indicated and the last order was a dry and hard shoulder, I call by phone and they never answer, they tell me they will make the exchange and it's a lie, they don't exchange the product, SCAMMERS, cheap is expensive
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Enrique J.
Rating: 2 out of 5
following a purchase from 29/03/2025
Very dry and salty.
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Vicente M.
Rating: 2 out of 5
following a purchase from 31/03/2025
The ham I bought Black label iberico desire author ham, is very dry and very salty, I could say it is the worst iberico ham I have bought and I feel super bad. Best regards.
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Jose Antonio M.
Rating: 2 out of 5
following a purchase from 22/03/2025
The ham provided is too tender, it is almost more meat than ham.
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Cristóbal P.
Rating: 2 out of 5
following a purchase from 29/03/2025
A normal and fresh ham
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Juan Carlos L.
Rating: 1 out of 5
following a purchase from 21/03/2025
Small, hard, dry, salty, I want my moneyyyyyyy
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Manuel R.
Rating: 1 out of 5
following a purchase from 26/03/2025
I will say it comes dry and salty and they told me they would change it and I am still waiting for them to change it. Then I will give my opinion. Regards
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Asepeyo Victor G.
Rating: 1 out of 5
following a purchase from 25/03/2025
100% Iberian shoulder black label, it arrived dry, I could only get ham from the leg, I had to remove it. It was dry to the eye, a shame that they serve hams like this
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