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M
Rating: 1 out of 5
Very bad, the shoulder is very hard, I have sent two emails to customer service and they have ignored me
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Customer reviews of JamónyPaletilla
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
Summary of reviews
JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
Reviews 1 and 2 stars
Reset filtersJ
Rating: 1 out of 5
The delivery was perfect. But today I opened the ham and it is super dry and rancid. The other 2 that my sisters kept are the same. The last 2 orders were legacy shoulder from El Pozo and very good. These cannot be eaten. I have requested a refund
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A
Rating: 2 out of 5
Little weight and a lot of plastic
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A
Rating: 1 out of 5
Is this ham according to the advertisement 100% Iberian? Well, the pig it belonged to has never smelled an acorn, nor substitutes, not even close. I have bought hams of much higher quality for that price.
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D
Rating: 2 out of 5
The ham is very good, the problem is that one of the packages came open
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G
Rating: 1 out of 5
A shame, they send me an unaged author ham, you can stick your finger in it. They don't answer my phone at any time, I left a message and they don't call me back. I opened a case with PayPal to get my money back
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A
Rating: 1 out of 5
It was short on weight and curing, I had bought before and it was normal but this order was not - thanks - for your interest -
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J
Rating: 1 out of 5
Pork cracklings made into puree and low-quality sliced ham
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A
Rating: 2 out of 5
I bought an Iberian ham of 7.5 kg for 155 €. It indicated that it had a curing of 36 months. It arrived well packaged and within the expected delivery time. But the ham did not have a curing of 36 months, I think it didn't even have 24, I started it from the knuckle and it was very soft and the meat was mushy, that is, poorly cured. This ham had high expectations and has been a failure, it's not worth even 100 €. Disappointing.
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A
Rating: 2 out of 5
The ham was no longer vacuum sealed!
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M
Rating: 1 out of 5
The shoulder is very salty, impossible to eat
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A
Rating: 1 out of 5
It is supposed that the weight of the ham would be 4 kilos and that is how they announce it, minimum guaranteed weight, weighed on two digital kitchen scales and both gave less than 3900 grams
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F
Rating: 1 out of 5
PART OF THE ORDER CAME DEFECTIVE.
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C
Rating: 2 out of 5
The shoulder apparently looked very good on the outside, but it was very dry and had a lot of fat, about 60% was fat. What a shame
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J
Rating: 1 out of 5
I already sent an email. I sent it. GLS did not let me change the delivery destination as I normally do on Amazon when I am not home. I had to go to an industrial area 25km away to pick it up. Because I was not home. According to GLS, it could not be changed and left at the GLS store 50 meters from my house, because it was an order blocked by you. Only in hand. I do not publish it on Trustpilot because I do not want to bother anyone.
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M
Rating: 1 out of 5
In the last order placed, the expiration date is very close on 5/5/25, something that has never happened to me and when trying to contact the company, it is impossible because the voicemail is full, making it impossible to leave a message to get a response.
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C
Rating: 1 out of 5
The order took longer than stated on the website. The slices are too thick and the ham is salty. This is the second time this has happened to me. I will not buy again
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Á
Rating: 1 out of 5
Very bad, I bought a lot with an Iberian shoulder (according to the photo and video on the page) and the one I received is normal. The cheese that comes is not even similar and I try to contact them and they do not answer the phone.
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S
Rating: 2 out of 5
WHEN ORDERING THIS LAST HAM, I TOLD THEM TO CHECK THAT IT WAS NOT SALTY BECAUSE I CANNOT TAKE SALT, AND IT TURNS OUT THAT IT IS NOT LIKE THAT, SO IT WILL BE THE LAST TIME I ORDER FROM YOU. NOTHING MORE.
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R
Rating: 2 out of 5
It took a long time to send the order and they did not notify or respond to my emails asking about the delivery
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C
Rating: 1 out of 5
They come with 10 packets... The quality... is like when you buy ham in the supermarket in a blister, because this Iberian shoulder has little... I will not buy again even as a joke. I feel totally scammed!!
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A
Rating: 2 out of 5
This is the first time I buy a machine-sliced shoulder and I have been very disappointed, maybe hand-sliced is better, but I will never buy sliced ham again.
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J
Rating: 1 out of 5
I was not sent the order I placed, it is not right to send similar products without my prior consent (even if they are of equal or better quality)
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R
Rating: 1 out of 5
The ham is very soft and does not correspond to the quality offered. It does not even come close to the curing months indicated. I am waiting for them to tell me how I can return it.
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G
Rating: 1 out of 5
They sent me a shoulder weighing 3.6 kilos instead of the one I ordered weighing 4.5 to 5 kilos.
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I
Rating: 1 out of 5
Quite dry shoulder, I would not buy it again.
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P
Rating: 1 out of 5
The ham weighs 4 kg, the fat 2 kg, the bone 1.5 kg, in summary 80€ for half a kg of ham if you want to throw money away, perfect option...
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A
Rating: 1 out of 5
It is poorly cured, very soft, I will not buy more
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M
Rating: 2 out of 5
You have deceived me with the products, I have claimed it and have not received a response. I bought a pack that included cheese and I did not receive any cheese. Trust 0 and post-sale customer service 0 as well
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P
Rating: 2 out of 5
The shoulder arrived with less weight than announced and the fuet in bad condition, I feel cheated.
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R
Rating: 1 out of 5
I felt scammed when having ordered two shoulders of 4k to 4.5k, I received two female shoulders of 3.5k each, they literally stole my ham
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E
Rating: 1 out of 5
They sent me a vacuum-packed shoulder with the green tie from the year 2018, which makes no sense being in 2025. In the same order, I bought a shoulder with the red tie and I also had to return it because it had a lower weight than paid.
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M
Rating: 2 out of 5
HAM AND SHOULDER Good morning. I am contacting you to see if you can inform me, since they do not answer me by phone and curiously today when I call it says that this number does not exist after having spoken with you at this same number. Well, the case is that I need an explanation of how a shoulder of 6.5 to 7.00 kg sends me a weight of 1100g of ham. I consider that the loss is excessive so I would like an explanation please. Judge for yourselves. Unheard of is the word, after more than 40 years in the restaurant business I have never seen such exaggerated loss.
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F
Rating: 1 out of 5
On this occasion, in the center of the ham, there was something black, large, that we had to remove and look at, it was big.
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A
Rating: 1 out of 5
The order arrived incomplete and they do not respond to my calls or messages, lamentable post-sale management
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I
Rating: 1 out of 5
It has an excessive proportion of fat.
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E
Rating: 2 out of 5
I ordered a shoulder on a Sunday and it arrived on Thursday but not that week, the following one, 11 days later. I can't make plans with such anticipation. I will not repeat
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M
Rating: 1 out of 5
I have had problems returning a product that was not in good condition
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A
Rating: 2 out of 5
Too much time in delivery
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P
Rating: 1 out of 5
I buy 'Iberian acorn' salami and chorizo and the label comes as Iberian, in addition to being of such poor quality that I doubt it is Iberian, I claim and their response is that it is labeled by the distributor, why do they sell it as Iberian acorn?? I request a refund because apart from the deception I do not like it and I am still waiting. Conclusion: poor customer service, misleading advertising, I will not buy again.
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