Customer reviews of JamónyPaletilla

I ordered it boneless and I didn't know they would give it to me like a book that I can't slice. Besides, I find it salty.

Nefasta doesn't know how to claim by email or phone, they sell the product and you just manage on your own.

I have successfully purchased several times. This time, very poorly cut, too thick the cut and not well polished before cutting, so it is full of tendons and bark.. Very bad.

Due to a problem with the transport company, the product has not arrived. It has been a horrible and unpleasant experience dealing with the transport company, GLS. I request that you proceed with the return of the purchase as soon as possible.

I did not like it.

I have bought many times but this time I am not happy, the shoulder is dry

The quality of the ham is low for the price I paid. I will not repeat, I will use the ham to make pizzas

Impossible to contact them to manage a problem. Both by email and by phone.

Quality of the "black label" ham is terrible.

None of the hams I ordered were worth it, one was very raw and the other super cured, able to claim and make a return and nothing, in the end two gifts I made to look bad but that's it, one and no more...

I wrote an email that has not been answered. In it, I explained that I have purchased several times and everything was fine, except this time, that I bought a ham along with a Sánchez Romero Carvajal loin, and the loin had to go to the trash. It was inedible, dry, hard, with a strange taste. A lot of disappointment, it was a Christmas gift.

It is very little cured

They sent me a ham instead of a jamón, now let's see if they give me a solution, I don't understand.....

I am still waiting, the transport company tells me it has been delivered. Nothing has arrived here. The ID that the transport company indicates for who picks up the package is not mine.

Terrible service, the order did not arrive and it is impossible to contact you, we tried by phone and by email, no response, unacceptable, I was left without the product and without my money. I do not recommend it. Worse than the worst.

The discount that appeared on the website has not been applied.

I received a ham of lesser weight than what I paid for. They told me they would refund the difference, I am still waiting after 1 and a half months and they do not respond to emails, voice messages, or calls. Last time I buy.

No news about my order, no response from your side, it is useless.

The ham I purchased was mostly fatty. In addition to sending an email and not responding.

I ordered two Iberian hams and two cular sausages and only the two hams arrived, you can call and send emails and they do not respond to either, I consider the money lost, it is a shame.

I still have not received the order and it is impossible to communicate with the company.

I placed an order with two products, a leg and a chorizo. The second one was not sent to me correctly. I wrote for its correction and never got a response

It is too fatty. I had to throw away half of the product!

Almost the whole shoulder is fat. It is not worth buying it. It is better to pay a little more and go for the safe option. The taste is fine

The post-delivery service is not good. I placed an order that included a cheese wedge, olives, and sausage and it did not arrive. I sent an email and have no response and left a message by phone and have not received a response. The product is okay, but I insist, customer service is a 0.

They send me a ham with a weight half a kilo less than the minimum, they respond that they will make a partial refund, and I am still waiting for them to reply.

I understand that the ham, for the price, is what it is, but I expected much more, honestly. Either there are fake reviews or I don't know... Taste meh, very raw and on top of that it was like eaten from the inside. There was a rotten area in the middle. We had to keep cleaning, I don't know what it was but it was like an ugly area. I don't have much experience with hams but in all the years (1 per Christmas) I had never had one like this!!! Never to repeat!!!

I have tried to make a return and I am still waiting for confirmation, the product came in bad condition.

All fat.

I bought a Don Benito Black Label ham, and it is not cured. It is semi-raw meat. Impossible to cut with the ham knife. A disaster.

The shoulder has too much bacon

The product does not correspond to what was advertised, nor with the image of the packaging.

I have already sent an email with photos of the product in bad condition, I hope for a quick response.

They sent me products in poor condition

I am still waiting for 2 batches, and 1 raw ham and others tender. THEY HAVE NOT FULFILLED WHAT THEY PROMISED ME.

I placed an order on the site worth over 270 euros, including: 6 IBÉRICO CHORIZO, 4 SAUSAGES, 1 PABEIBMO Acorn-fed 100% Ibérico MONTESANO Extremadura Pura Pata Negra, and 20 bags of Black Label BENITO Sliced Ham 100gr. Unfortunately, the package I received is incomplete: the product "Black Label BENITO Sliced Ham 100gr", which should have contained 20 bags, contains only one bag. What is even more frustrating is that the product "PABEIBMO Acorn-fed 100% Ibérico MONTESANO Extremadura Pura Pata Negra" also has issues: The sealed packaging is damaged. Most importantly, I received a ham with a green label, while I had ordered the one with a black label. I tried to contact the site to resolve these issues, but I received no response from them. I don't know how to resolve this situation. This is not just a stock shortage issue, it's a case of substitution with a lower quality product. Shopping on this site, without any response or guarantee, is a disappointing experience. I am a big fan of Spanish gastronomy, but with such an irresponsible attitude towards orders and customers, I do not recommend anyone to shop on this site.

The ham is too hard and the cold cuts are very salty, we won't repeat.

The 50% Iberian acorn ham arrived extremely dry, over-salted and rancid, therefore inedible. I had to return it.

I was not given the 5% discount that I was entitled to due to the purchase date. It is true that I paid the invoice beforehand, but it was in small print (I am 81 years old and my eyesight is not good). But I immediately complained when I saw it printed, and they haven't even responded, after sending them several emails about this. The least that should be done is to respond to a customer's complaint, and not to give the silent treatment, as it is not only a lack of education but also a contemptuous mockery. If they do this to me after three years of buying from them for between 600 or 700 euros each year, I don't think they will be minimally attentive to any customer who presents a complaint either.

NEVER RECEIVED THE INVOICE DESPITE IT BEING THEIR OBLIGATION AND HAVING REQUESTED IT. THE ORDER WAS GOOD, THE WEIGHTS OF THE PRODUCTS WERE BAD