Customer reviews of JamónyPaletilla

The last order arrived very late and I do not agree with the quantity.

The ham was very good at first, not too fatty and not too salty. Unfortunately, after cutting 10%, I removed the hip bone and then I noticed that the ham was rotten and gave off a bad smell. What do you suggest? I can send you a photo of the item.

It weighed 7.700 and the week/batch number is 05/24. 008/24, I don't know if this corresponds to 30 months of curing... at first it was fine but soon the fat starts to be chewy and very little cured, very soft

It is too fresh, it does not seem like a 100% Iberian acorn ham, I have bought hams of 50% better than this. It's a scam to buy a ham online without checking its condition.

The order of chicharrones I placed arrived empty and with the product crushed and beaten.

The term in which this ham was presented was "BRUTAL OFFER". In my philological understanding, a brutal offer is something excellent that is half price or less. Hence the adjective "brutal". This purchase has been a disappointment for me. After smelling and tasting it, neither my brother nor I have touched it again. It smells rancid, tastes rancid, is dry, and does not captivate even visually. I am trying to contact the company but to date, they have ignored my two emails. I would like them to exchange it for another of better quality and pay the difference. But for now, no response. 110 € that my dog is going to eat.

The ham is advertised as 50% Iberian acorn and it is not at all. It is a basic serrano ham and saltier than a piece of cod.

It arrived on time but we opened the shoulder and it was all fat, we couldn't get even one plate of ham in good condition. I have tried to contact by phone and there has been no response, I have written to customer service and I am still waiting. The truth is that I am very dissatisfied despite being recommended the site and having made more orders and there had never been a problem.

I will talk to you by phone but this order has not been good at all.

Good morning, I don't know why they ask for customer opinion, if I have been trying to contact you for a week, indicating that the quality of the product you sent me does not correspond to its description. If you are so concerned about your customers' opinions, at least dedicate some of your time to respond.

It is not the first time you send a product that looks dry, it is noticeable that it is past its date.

I received an envelope in poor condition. I have tried to contact you by phone and by email, and I have not received a response.

I ordered 5 hams. They sent me poorly cured hams, with soft and inedible meat. I requested a return, they asked for photos, which I sent. I have been waiting for a response for 48 hours.

I don't think it's an Iberian shoulder at all.

The cheese, salchichón, and chorizo that were supposed to come with the lot I bought were not at all the same as presented in the ad, neither brand nor format nor weight were of inferior quality and less weight in the 3 items.

I have not received the ham. Many days of shipping.

Salty and very greasy, a slightly sour taste.

It is dry and very salty.

I made this order since an identical order was made through my company. But this ham has nothing to do with it. I'm sorry, I will not buy blindly again.

Good morning, I placed an order on December 28 that I am not at all satisfied with; I bought a black leg ham of 6 to 6.5 kg, professionally sliced, and they only sent me 18 packets of 100g. I feel that ham is missing, other times I buy a smaller ham and they send me 25 packets. The worst part is that I contacted them by phone, left two messages, and they didn't call me back, I wrote an email on January 7 with the order reference, they replied two days later asking for more details, I provided them, I perfectly described the reason for my dissatisfaction and they still have not responded and we are on January 12. Worse customer service is impossible. Regards.

The order took a while to arrive (more or less within the deadlines), the shoulder weighed just right (much less than 4 kg) and the flavor leaves much to be desired..... I will not repeat

The shoulder is super dry, almost uncuttable with a knife.

The ham did not have the curing months, it is too tender (meat). On the other hand, it did not have the agreed weight. I sent an email to customer service, I have not had a resolution.

We ordered some batches for the company and by chance we realized that all the batches came with two pieces less of products. It wasn't just one batch that was mistaken, no, it was in all of them. We had to ask all the workers if they had received those products and they all agreed that they had not. It is very unpleasant to have to ask the workers if the batch was correct, it is not a company task, you have to ensure that everything is correct. We complained and they sent us the missing products without a single apology, they just sent them. Imagine having to package and deliver the missing products to the workers. It was horrible.

A zero. I ordered a Gran Reserva shoulder from Joselito sliced and they sent me some packets of raw meat in which Joselito is not even identified. It is inedible. I demand a refund or the shipment of the product I paid for.

I have bought a lot and the last has been disappointing, but the worst has been the attention received and that they have not listened to me

It did not arrive on Christmas Eve and look, I warned the family without ham and it arrived on the 26th at 8 in the morning, they woke me up from bed, imagine how funny that was for me.

I have bought on other occasions and it had never happened to me but this time I have to say that the shoulder is very salty and no one can eat it. I did not like it at all.

It does not correspond to the advertised product.

Fatal, the shoulder was very salty and no one gives you a response after a thousand calls, emails sent

The ham was too dry, so much that there are parts that are impossible to cut

I expect a refund, the ham is inedible and uncuttable

I bought a cheese and a shoulder. The cheese was very good but the shoulder was dry, fibrous, and salty.

Completely dry shoulder, nothing like the quality expected from a product at this price

I paid extra for the shoulder to be between 4.5 to 5 Kg and I received a shoulder of 4.1 Kg

It was labeled under black label although it did not have it and the shoulder was not as advertised, it lacked time, I received a label that would reach green scraping, I was quite disappointed

I made the purchase on 14/12, I could not contact the company until 23/12 because the ham did not arrive. It arrived on 24 just in time for dinner but the quality was not adequate, tasteless and odorless. I have requested a refund, we could not eat it, and they have not responded to me. Everything is wrong

It is not of the quality they said.

Weight lower than offered. Very salty, I will not eat it. Very hard, in short, for being the first time, it has gone very badly. And lastly, it took more than three weeks to arrive. Regards

It weighed less than indicated and has a chewy texture. The truth is that I was quite disappointed. I had bought one previously and it had turned out good, that's why I repeated.