Customer reviews of JamónyPaletilla

Trust Attestation
8,6 /10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews

Summary of reviews

JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.

Reviews 1 and 2 stars

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N
Nuria M.
Rating: 2 out of 5
following a purchase from 09/02/2024
I bought three batches of shoulders and one vacuum-packed shoulder and the chorizos that came in the batches are very soft and one of the shoulders is very soft to eat, the other two are fine.
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Miguel G.
Rating: 2 out of 5
following a purchase from 01/02/2024
Too salty and dry with a lot of fat.
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Carlos R.
Rating: 1 out of 5
following a purchase from 08/02/2024
They didn't notify me when they were delivering the order, if no one arrives ??? Order rejected by the delivery person, as happened with the previous order. Thank you.
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Blanca R.
Rating: 2 out of 5
following a purchase from 09/02/2024
All fat.
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David S.
Rating: 1 out of 5
following a purchase from 09/02/2024
The ham tacos have been sent salty for the third time and only valid for cooking, they only sent them correctly the first time, I won't buy here anymore, oh and I also bought some Jabugo sausages and they sent me others from a different brand.
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Elvira F.
Rating: 1 out of 5
following a purchase from 31/01/2024
Hello, I bought a first ham: Paleta De Cebo De Campo 100% Ibérica Solera Ibérica De DEHESAS REUNIDAS D.O. Los Pedroches - and I expected much more from the ham, it had little fat and the flavor wasn't very special either. So I thought of buying a better one, I bought a: Paleta de Bellota 100% Iberica DESEO IBÉRICO Pata Negra Certificada. I ordered it at the right point to consume and it arrived very raw, I can't eat it... So my joy is in a well. There it is, let's see if it ripens and I can eat it because I try every week but after the second slice it's raw... what a shame really
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Oscar T.
Rating: 1 out of 5
following a purchase from 04/02/2024
The Iberian acorn shoulder opened on one side lasts
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Francisco A.
Rating: 1 out of 5
following a purchase from 01/02/2024
Everything perfect
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José C.
Rating: 2 out of 5
following a purchase from 01/02/2024
It is dry, dehydrated.
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Ferran R.
Rating: 2 out of 5
following a purchase from 31/01/2024
Too salty and very dry that does not correspond to what was purchased, as the website stated "Duroc Gran Reserva Serrano Ham, with a minimum curing of 15 months of Duroc breed, we find a ham with good intramuscular fat infiltration and a mild flavor ideal for the whole family. High-performance ham."
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Sergei K.
Rating: 1 out of 5
following a purchase from 29/01/2024
My order was missing several items that were paid for. The money has not yet been refunded.
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Ignacio E.
Rating: 1 out of 5
following a purchase from 26/01/2024
This time it took longer than expected and both the loin and the chorizo and the salchichón are of lesser weight than what is stated on the page
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Manuel S.
Rating: 2 out of 5
following a purchase from 23/01/2024
Cheap product to "sell" as excellent and be good.
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Alberto M.
Rating: 1 out of 5
following a purchase from 23/01/2024
It was my 3rd or 4th time ordering on this page and the truth is they have disappointed me. First, I ordered for delivery at home and it was delivered at a pickup point and then I tried to contact them with the phone provided during morning hours after 4 or 5 calls they don't even pick up. The truth is that it is a terrible service, I don't plan to repeat here.
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Sonia B.
Rating: 2 out of 5
following a purchase from 20/01/2024
In my case, the shoulder was quite salty. A shame because I would have continued buying if it had turned out tasty.
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Gemma Maria T.
Rating: 1 out of 5
following a purchase from 20/01/2024
The ham arrived dry, and I am having many problems returning it
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Bárbara G.
Rating: 1 out of 5
following a purchase from 16/01/2024
The delivery was made on time and well. But regarding quality price we are not satisfied, the product is very dry and even a bit salty. For our taste, we bought it very expensive.
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Felipe C.
Rating: 1 out of 5
following a purchase from 17/01/2024
Everything is fine, the shipment, and the product
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Tomas M.
Rating: 1 out of 5
following a purchase from 16/01/2024
It's a bit mild, I thought the flavor was a bit more intense
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Nieves F.
Rating: 1 out of 5
following a purchase from 13/01/2024
Great
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Luis Jose F.
Rating: 1 out of 5
following a purchase from 27/12/2023
The order came with a week and a half delay. The ham is good and tasty
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Salvador G.
Rating: 2 out of 5
following a purchase from 08/01/2024
The hams were too cured.
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Chema F.
Rating: 2 out of 5
following a purchase from 23/12/2023
My opinion is that I made an order, the items in the batch were very good, but the shoulder turned out bad and after waiting many days I had to throw it away due to the bad smell and no trace of them after asking for a refund.
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Mapi L.
Rating: 1 out of 5
following a purchase from 16/12/2023
Due to lack of stock, they did not meet the delivery date and also called the wrong person to inform them of what had happened (without calling me first) It seems to me a HUGE FAILURE, in addition to calling the person they shouldn't have called, they also did not meet the date they told me. That said, the products are very good, without a doubt, good decision!
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Jorge R.
Rating: 2 out of 5
following a purchase from 27/12/2023
Poorly cured.
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Fernando F.
Rating: 1 out of 5
following a purchase from 23/12/2023
The purchased shoulder of poor quality. This year the purchase was a disaster. Poor quality.
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Jose Manuel A.
Rating: 1 out of 5
following a purchase from 22/12/2023
Very good ham
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Sergio R.
Rating: 2 out of 5
following a purchase from 19/12/2023
About the shipment perfect, within the indicated deadlines. I ordered a shoulder that weighed between 4-4.5 kg and I received one of 3.85 kg with straps, packaging, etc. I complained and they changed it for me, very quickly, my surprise when it arrives and weighs 100g more... I think if I complain it is to take it into account and send the shoulder with its correct weight, not that even the second time it has its weight... anyway, not buying again solves it.
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Francesc M.
Rating: 1 out of 5
following a purchase from 24/11/2023
We bought 15 batches of shoulders and in 1 of them the small sausages and cheese were missing. We sent an email explaining what happened and they haven't even bothered to respond to the incident. Poor after-sales service
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Plinio Alberto G.
Rating: 2 out of 5
following a purchase from 13/12/2023
Very fresh shoulder not suitable for consumption due to lack of curing on any of its sides.
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Azahara C.
Rating: 2 out of 5
following a purchase from 26/11/2023
I made a couple of orders, it took 2 weeks to arrive, it was very difficult to contact them both by phone and by email. The product itself was not bad.
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Carlota Azahara El C.
Rating: 2 out of 5
following a purchase from 26/11/2023
I made a couple of orders, it took 2 weeks to arrive, it was very difficult to contact them both by phone and by email. The product itself was not bad.
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Francisca G.
Rating: 2 out of 5
following a purchase from 13/12/2023
The ham, the lower layer has too much fat. Half of the weight is discarded. It's a shame considering the amount of packets bought, 25.
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Carlos A.
Rating: 1 out of 5
following a purchase from 11/12/2023
Product in bad condition, and they do not take responsibility
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Rústicas G.
Rating: 1 out of 5
following a purchase from 18/12/2023
The order was not delivered on time despite having indicated that it was essential
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John C.
Rating: 2 out of 5
following a purchase from 16/12/2023
salty
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Francisco José B.
Rating: 1 out of 5
following a purchase from 11/12/2023
I am still waiting for a Iberian acorn loin order to be picked up for return, it arrived hard with stone
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Victoria C.
Rating: 1 out of 5
following a purchase from 13/12/2023
ON THIS OCCASION, VERY SALTY, BADLY CUT AND BAD PRESENTATION. IT IS 5J THAT'S WHY I BUY IT, FOR THE SUPPOSED GUARANTEE. I HAVE BEEN CALLING SINCE DECEMBER 21, THEY DO NOT ANSWER THE PHONE OR THE MESSAGES SENT
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Maria Teresa S.
Rating: 1 out of 5
following a purchase from 18/12/2023
This evaluation is exclusively about this last order I made. The rest of the orders, in my opinion quite a few, have been satisfactory and without any problem. I only refer to this last order, where the ham that was sent to me is hard and dry...
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Franciscisco N.
Rating: 1 out of 5
following a purchase from 19/12/2023
THE DELIVERY WAS SHAMEFUL ALL THE BOXES BROKEN
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