Customer reviews of JamónyPaletilla

The shoulder is very dry

It lacks curing, and has a lot of fat.

Cheese past its expiration date. Weight of the piece lower than announced. They do not respond. I will not return and I will also file a complaint.

A shame, a bone with fat was worthless, a disgrace of a shoulder

I did not like this last purchase at all since I ordered 2 hams to give as gifts and instead of sending them separately as usual, they sent both hams in the same cardboard box in any way. What a pity.

I am still waiting for my invoice, they made it without the CIF, so it is not valid and I am tired of sending emails and they do not respond. The shoulder we bought, Joselito, is very dry, what a disappointment, it turned out bad and with what it cost us.

Bad, very salty.

I bought a ham of 5 to 5.5 kg and I received one of 4.7 kg. I wrote to them several times and they do not respond. I will not buy again, I feel scammed.

The hams arrived without vacuum packaging, without the label and wrapped in a paper of "jamonypaletilla" for being the 8 kg one. They did not include the knife and the ham holder and they expire in June 23. To top it off, it is full of green mold. I opened one and I don't know if I will be able to finish it or if I will have to throw it away because of the mold. Note that in other years I bought them directly from "Navidul" and they turned out perfect. My opinion is that either they are old or they have not been well preserved and unsealed. So it is not the fault of the ham 4 estaciones but the seller's fault. My rating is very negative, I will not buy more from "JamonyPaletilla."

A scam. I bought a 100% iberian breed ham and they sent me a 50%. I called customer service and I will not reproduce the expression they conveyed to me. I will never hire their services again.

Regrettable

I ordered 2 boxes of IRIS Dorado vermouth and I received 2 boxes of IRIS Rojo vermouth. I have called several times to return at least one of the boxes but they do not answer the phone.

It is not what I expected, there is no price-quality relationship, it is well below what was expected

I placed the order on November 18, it was delivered on December 1, and regarding the cheeses I ordered, they sent me different ones that had nothing to do with it. I sent an email and made complaints on 5/12/22 and today, the 13th, I have no response regarding this. The products are fine, but the customer service is bad

The shoulder came covered in mold. The labeling did not specify the curing months. The label that hung was white which corresponds to a basic ham that they decorate with the name of a good ham and charge you as such. I felt deceived.

I put a star because, upon opening the box, the cheese they sent me did not match the one I bought. It wasn't even old. They told me they didn't have and weren't expecting the one I had chosen on time. They sent me another one that was of the same characteristics, to try it, and if I didn't like it, to return it. I can say it doesn't resemble at all the one I requested, I don't like it, it's a very ordinary cheese, but I'm not going to return it because of the hassle it causes me. I won't buy from this store again. They should have notified me and not sent another one without my approval.

Very bad, you can't send a product I didn't order

They sent me a very dry and salty ham, it looked like a very expensive serrano ham, I do not recommend this store for shopping. I have very bad references of this store.

Very bony

I don't know if it was a coincidence, but this is the second time in a row that the requested weight does not match reality. Both times it was less than what was paid. I will give one last chance on the next order.

I bought a 5j shoulder weighing 5.5-6kg, it barely weighed 5.4 kg. I wanted it bigger.

We started the ham today, and it has a lot of fat, it has more fat than ham. Other years the ham has been very good, but this has been a disappointment.

They forgot my order.

The truth is that I am disappointed, the sliced Iberian shoulder is very little cured and does not have the flavor of other brands of the same price that I have tried. The cebo loin is quite better and I hope that the whole shoulders I bought turn out better, otherwise it will be the last time I buy here. Thank you.

Hello, I placed an order on 28/11 and they inform me that the order will not arrive until December 16 and on top of that they do not bring it to my house but I have to travel to a nearby town to pick it up. And they charge me well for shipping costs. I have been your customer for a couple of years. I have ordered 10 or 12 hams and this time they have outdone themselves. Very dissatisfied.

Partial delivery and after two weeks it is still incomplete and without notification for when to fulfill the missing part.

Order delivered late without justification or response from Nacex. The ham weighed less than 7k despite ordering it between 7 and 7.5k, the complaint email has been ignored by JamonyOsletilla and MetcaBontall.

I regret giving this opinion, but it is the reality of what happened with my last order. I'm not saying this for the money, simply because I didn't even receive customer service attention or a response. For the following. Order: MWAYIWLWM 11/19/2022 133.35 € Cristobal Ramirez 11/20/2022 08:51:14 I DID NOT APPLY THE BLACK22 BY ERROR, COMPENSATE ME WITH BONITO AND OLIVES 11/19/2022 133.35 € Cristobal Ramirez

I ordered a shoulder of 5-5.5kg and I received one of 4.7kg, I claim and they say my weight is wrong, to top it off, pata negra and it is raw, a shoulder that is thinner and Iberian and it is raw, incredible. I will never return.

I only received one of the two products from the order and they do not answer either the phone or the emails I have sent to claim the other 50% of the order, communication impossible.

This product has disappointed me. Very bad, without quality, very tough and tasteless. I have given it to the dogs. It was spoiled. I will not buy again. Less weight than advertised for the euros I paid.

Hello, I have sent an email about my order, and I still have no response.

Very salty and dry ham. I will not repeat.

You are a bunch of shameless people!!! Answer me and send the order now!!! It is a wedding gift... I am going to crush you on social media from now on!!

The chorizo is expired since 58/10/2022, I have sent two emails informing them and they have not had the courtesy to reply, the truth is that I am upset with these people, I am sorry, but I do not understand how they do not verify the orders, it makes me lose the desire to buy from these gentlemen again.

I wrote a review about the shipment that was fast and correct but I bought three packs of shoulder and one wine bottle broke the packaging when empty and was all covered in black mold, I requested a replacement and they haven't even responded to my email. I will not buy more from them. It was a gift and I was left looking bad.

I placed two orders this month; the first one you couldn't deliver to the specified address, and the recipient had to go pick it up personally. The second one I haven't been notified when they will deliver, and I couldn't receive the package personally. The delivery service needs improvement. Regards, Ricard Moreta

Very bad! A product was missing from my lot and when I complained they did not give me any response or solution. A disgrace!

It is salty and cut thick.

I am not very happy. A ham arrived in poor condition and I have been trying to contact the company for 4 days and they do not respond.