Customer reviews of JamónyPaletilla

I opened the "ham" on the day of arrival and noticed that the boneless ham was covered with a foul-smelling yellow substance, I sent them the photos and pointed out that it might be spoiled due to poor preservation, their response was: "We cannot know what substance you are referring to in your email nor what may have happened, what we guarantee is that it left our facilities in a completely correct and impeccable manner". And then nothing else. As a result, I removed a good part of the ham, inedible. In recent years I had made several purchases, but this is the last time. They are not reliable.

I have never seen a ham with so much fat, I would say that 80% was fat, I sent photos proving what I say and they don't even bother to respond.... I am deleting my account, I will not buy here again, WHAT A SCAM.

It is salty and dry on one side, but tender and exquisite on the other.

Good morning, I did not receive the order and the customer service was terrible.

Excessively salty, I will claim it, it's unacceptable that a Joselito is delivered like this.

Very dissatisfied with the product, I bought a 100% Iberian ham with the black tie, hence my purchase and the product arrived without the tie that certifies the quality of the products and who knows what type of ham you have supplied us.

It does not have the quality I expected, very dry and salty, for being a 5jotas ham the quality is poor. Also, I wanted to contact them by phone and there was no way. I will not buy on this website again.

It is not a ham with 50% Iberian flavor. I will not recommend it or buy it again.

The order was phenomenal and the product fantastic but they do not put recipient labels or say they forget and they arrive very late.

The shoulder has a lot of fat but now that I turned it over it has even more fat, there is no ham. The box came damaged and does not come with the one that says a black one with handles, a lie, I will not buy again.

The shipment arrived late and it was not the product purchased. Customer service response is null, in short, the service is regrettable.

I bought the ham+cheese offer for my grandmother, at least if the ham doesn't turn out well, the cheese should be good... pff Well, the cheese has no brand, at least leave the brand visible, well nothing, a cheese without a brand to know which one it is. For the flavor, it is an average sheep cheese (like the one from my local supermarket). Regarding the ham, yes, it tastes good. Harder than the Perico leg because it is a shoulder but good for someone with good teeth, they might like it, for older people I wouldn't recommend this shoulder, so it's cheese ACME for dinner...

The ham did not turn out very good, however the ham did, a little dissatisfied with the ham.

The ham is super salty and has no taste at all, I am very disappointed.

I find it a bit fresh for a ham of that price.

I have not received the order since November 29, I feel like I am being scammed.

I wrote them an email because my order was taking too long and they did not bother to reply. After several days and receiving my order, I opened it and my surprise is that they put in what they wanted. My order consisted of a lot of Iberian ham from Huelva, with loin and sausages from Huelva from the "prestigious brand Centelles & Buj" and they put in a ham from Benito and a loin from Benito from Salamanca. They indicate on their page that if there is any product missing they will replace it with another of equal or higher quality, but they didn't even bother to include products from Huelva (without belittling others). In conclusion, communication ZERO, shipping speed ZERO, notifying customers that those products are not available in case they send others, nothing, they just send it and that's it. I bought 3 hams this Christmas on different pages and this one gets all my negative ratings. Good luck to others with their purchase. Regards.

The order took too long and the logistics information was terrible. The courier sent me an SMS with a delivery date that was not met.

Terrible.

I bought two 100% Iberian hams from EL POZO. In the first cut, before the ham appeared, I removed 469 grams of fat and there was more fat than ham left. They haven't responded to my complaints. I will never buy ham or ham from El Pozo again.

Totally disappointed.

The ham is quite dry and the meat is hard.

I made a complaint because it came out very tender. I still haven't received a response.

Disappointed.

Very good service, fast shipping... but customer service was a bit average.

The ham is very tender, I don't like it at all, it looks like meat.

Terrible service, 17 days to receive ham, bad manners.

I have requested a return of the product. And I still have no news that they are paying attention to me. And this evaluation message does not give me much confidence.

Never again!!!, the ham we bought was all fat. They do not respond to complaints and if you call they answer rudely and tell you to go to hell. Pray not to have any problems because they don't want to know anything....

very disappointed with the 5J Iberian ham shoulder bought during the Black Friday 2021 campaign. It does not have the expected flavor for the price it costs.

I AM NOT GOING TO PLACE ANY OTHER ORDER. THE SHOULDER WAS TOO DRY AND THE REST OF THE ASSORTMENT WAS NOT IBERIAN.

Terrible!! Health Alert!!! They sent me the ham with worms over half a centimeter long, totally disgusting and unhealthy. I have been claiming a refund for 1 week and they are not providing any solution. I am going to report to Health and Consumer to prevent them from scamming anyone else.

So far average. Upon opening it, I was surprised by the large amount of fat it has and few dark veins of ham...

Can of oil all crushed and box lot too.

113 euros for a ham that was more fat than ham.

I ordered a pack with a deboned shoulder and they sent it whole, I am waiting for a response and for them to refund the extra amount paid.

I bought two shoulders, one very dry and the other with a lot of fat.

The shoulder arrived very hard and dry.

At least one batch came with the box damaged, and the chorizo was missing and the box of sweets was open, incomplete, and the sweets were broken.

The ham arrived a week later than stipulated. They sent me a message saying it had been shipped and it was not true. The ham itself is tasty but very little cured. I don't think I will order again.