JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
I already wrote them an email giving my opinion but I see they haven't seen it. The cheeses are perfect but the shoulder arrived and is totally uncured. Soft soft. The truth is I am somewhat disappointed.
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Luis P.
Rating: 1 out of 5
following a purchase from 26/11/2021
the shoulder has gone bad at the edges
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Jose Juan G.
Rating: 2 out of 5
following a purchase from 01/12/2021
It took too long, and the ham has some mold spots inside between the meat and the fat, and in flavor, for being Iberian cebo it doesn't taste like that and is a bit salty for my taste.
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Francisca R.
Rating: 2 out of 5
following a purchase from 01/12/2021
The shipping was very fast, but unfortunately the ham turned out very dry and salty, a shame because the price was good.
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Jaime B.
Rating: 2 out of 5
following a purchase from 21/11/2021
If I have to rate the shoulder, I would give it a 4. The initial shipping a 0, horrible management from nacex, days later with the mediation of their customer service they solved the issue but the feeling of the shipping is bad.
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Jorge M.
Rating: 1 out of 5
following a purchase from 08/06/2021
Disappointing. The shipping was fine, but I made a suggestion/complaint by phone and I am still waiting for a response. As you may have noticed, I have not bought again and I have found a new distributor from whom I have purchased approximately 1000 euros worth. It's Christmas!!
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José Luis T.
Rating: 1 out of 5
following a purchase from 25/11/2021
The ham is very good, but the management is not, I am still waiting for them to refund the amount equivalent to the Black Friday discount that was pending to apply. Last complaint to the info email on December 1st and I still have not received a response.
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Antonio G.
Rating: 1 out of 5
following a purchase from 24/11/2021
Disappointing. The first ham order I made last October was great; it was the same as in the photo. However, this last one they sent me 2 hams that have nothing to do with it (it's not that they are bad, they are just 'normal'). It seems they 'hook' you with the first order and then send you what suits them. What a shame.
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Ángela Aitana L.
Rating: 2 out of 5
following a purchase from 24/11/2021
It is more fat than ham, it has good flavor, but there is little to enjoy, quite dissatisfied with my purchase.
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Jose Antonio E.
Rating: 1 out of 5
following a purchase from 14/10/2021
They send a different product than the one I ordered without making any inquiry. My first and last orders.
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Ruben E.
Rating: 2 out of 5
following a purchase from 24/11/2021
We haven't tried the ham yet. The first time they arrived with 2 kilos less, they quickly changed it without a problem but the boxes arrived in very bad condition. Battered and broken from transport.
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Javier R.
Rating: 1 out of 5
following a purchase from 23/11/2021
The shoulder is very little cured, I have communicated this to you and basically you told me to be lucky with the next purchase. You didn't offer me a change or a refund. I don't think I will make more purchases on this website.
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Gumer G.
Rating: 1 out of 5
following a purchase from 24/11/2021
I have sent 3 emails and they do not respond.. The Benito gold series ham has come out completely raw, I sent a video for them to see and no one responds to me.. Totally scammed..
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Eduardo C.
Rating: 2 out of 5
following a purchase from 25/11/2021
The shoulder is confusing, it seems to come with black certification but it doesn't have it. Although it tastes good. The bad thing is the batch of cold cuts, one of them came defective without being vacuum packed, it came punctured. A shame because the rest came well and was good.
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Luis Jose P.
Rating: 2 out of 5
following a purchase from 27/11/2021
A little salty
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Diana S.
Rating: 1 out of 5
following a purchase from 26/11/2021
The ham and cheese were fine, but they did not debone the ham, as I requested and paid for. They do not respond by email and they also do not answer the phone, so I consider that money lost. Customer service is TERRIBLE.
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Daniel M.
Rating: 1 out of 5
following a purchase from 25/11/2021
Hello, I placed the shoulder with the hoof down and the little I have cut is hard and salty. It is the first time in my life that I have bought a shoulder or ham. I don't know if that is normal or not. Let's see when I cut more if it remains the same. Best regards.
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Julia V.
Rating: 1 out of 5
following a purchase from 18/11/2021
Very dry and salty.. All the fat is yellow.. I will never buy again
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Victoria D.
Rating: 2 out of 5
following a purchase from 22/11/2021
Smaller in weight than I expected, a bit dry
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Antonio A.
Rating: 2 out of 5
following a purchase from 22/11/2021
They put the wrong address and in the end I had to go pick it up myself
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Axel R.
Rating: 1 out of 5
following a purchase from 15/11/2021
Good morning my opinion is that from an 8kg ham about 3.5 kg of clean ham comes out and not 3kg as I have received many packaging bags but then there are only 60g of ham inside.
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Miguel L.
Rating: 1 out of 5
following a purchase from 22/11/2021
This time I did not like either the cut or the packaging.
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Andrea C.
Rating: 2 out of 5
following a purchase from 22/11/2021
Next time I will buy from my usual store, I ordered a shoulder weighing 4 to 4.5kg and they sent me one of 4.08kg, it barely fits the weight and I knew it was more expensive
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Carmen M.
Rating: 2 out of 5
following a purchase from 23/11/2021
Due to transportation, the cans arrived overturned, I had to throw away the cheese as it was moldy, two packets of ham are missing from the order, the ham is just bacon
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Isaak T.
Rating: 2 out of 5
following a purchase from 22/11/2021
The shoulder was super tough, I couldn't cut it at home and had to take it to a butcher.
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Antonio G.
Rating: 2 out of 5
following a purchase from 17/11/2021
The product is good. The packaging is bad. The bags of ham were put in plastic bags without closing. The package arrived open, according to the company the bags that came were correct. The agency is a disaster.
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M.angeles C.
Rating: 2 out of 5
following a purchase from 21/11/2021
The ham has a lot of fat, we are not happy with it
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Juan C.
Rating: 1 out of 5
following a purchase from 21/11/2021
It is not what I ordered I will not order anything again
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Montserrat A.
Rating: 1 out of 5
following a purchase from 21/11/2021
The ham arrived with a lot of fat. First they offered us the option to return it, then they 'advised' us not to return it and instead they would refund us 20 euros, but we never heard from them again.
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Alberto V.
Rating: 1 out of 5
following a purchase from 15/11/2021
I ordered a boneless ham and you didn't send either the bones or the pieces, out of an 8kg ham only 3.100kg arrived, price per kg 38 euros, thank you very much for everything but we will not order anything again, you are shameless.
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Cesar G.
Rating: 2 out of 5
following a purchase from 15/11/2021
The purchase and shipping process was very good. But this time, which had not happened in previous purchases, the shoulder is very tender and saltier than normal, at the limit of being pleasant.
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Rocio F.
Rating: 2 out of 5
following a purchase from 18/11/2021
The flavor of the shoulder is very good but smaller with less weight than I paid for it
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Jose R.
Rating: 2 out of 5
following a purchase from 16/11/2021
The shoulder itself is not bad for the price, but it is undercured, too raw for my taste.
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Manuel I.
Rating: 2 out of 5
following a purchase from 13/11/2021
We repeated the order because we liked the first shipment of ham quite a bit and decided to repeat, but in this second shipment, the quality has dropped quite a bit to the point that we consider we did not receive a product in line with the price paid for it.
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Antonio R.
Rating: 1 out of 5
following a purchase from 12/11/2021
The ham is salty, it does not have a single streak of fat, being Iberian it must have been born on the peninsula. It is not worth what I paid for it. On the other hand, I requested that my order be canceled to buy a shoulder and received no response.
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Cesar D.
Rating: 1 out of 5
following a purchase from 15/11/2021
Excellent
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Andrés H.
Rating: 1 out of 5
following a purchase from 14/11/2021
It is not at all what I expected, what was shown on television is a scam.
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Jose Maria P.
Rating: 1 out of 5
following a purchase from 13/11/2021
One of the products arrived with the preferred consumption date expired.
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Silvia M.
Rating: 1 out of 5
following a purchase from 09/11/2021
Shoulder all fat and bad taste, the cheese was good, better the benito than the navas from the previous pack...
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David T.
Rating: 2 out of 5
following a purchase from 10/11/2021
Regular for quality price it is very soft inside
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