Customer reviews of JamónyPaletilla

Trust Attestation
8,6 /10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews

Summary of reviews

JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.

Reviews 1 and 2 stars

Reset filters
M
Milagros D.
Rating: 1 out of 5
following a purchase from 20/05/2021
Total disappointment. It is dry and salty
Translated reviews
K
Karlos S.
Rating: 2 out of 5
following a purchase from 19/05/2021
I ordered ham 5j+Chorizo+Iberian Loin. It did not arrive at the scheduled time of 24-48h, in fact, it didn't arrive at all. I complained and they told me they didn't have the ham, then I asked them to send the Joselito ham and they told me it was more expensive. I pointed out that they had it cheaper on their website. Then they said okay and that they would give me a gift for the difference. Finally, the 5j ham arrived!!!
Translated reviews
A
Ana G.
Rating: 1 out of 5
following a purchase from 20/05/2021
I bought a shoulder of acorn-fed between 5 and 5.5 kg and it weighs 4.2 kg. I think it's very bad!!!!
Translated reviews
A
Antonio P.
Rating: 1 out of 5
following a purchase from 20/05/2021
It has excessive fat. A lot of bacon needs to be removed. Not satisfied. I won't order again
Translated reviews
C
Clemente T.
Rating: 1 out of 5
following a purchase from 19/05/2021
The shoulder is very salty, we are using it for stews
Translated reviews
A
Ana Paula M.
Rating: 2 out of 5
following a purchase from 11/05/2021
The order was quick and without management problems but one of the products arrived expired, another with the label torn right where the expiration date would be reported, several others without any type of label with batch number/expiration date. I don't give a single star because at least the shoulder turned out very good. Before leaving this comment, I tried to contact them to offer me some explanation or solution but I have not yet received a response.
Translated reviews
E
Esmeralda A.
Rating: 2 out of 5
following a purchase from 18/05/2021
The shipment was correct, in my case I ordered Llardons and they came very broken and very toasted, everything else was correct
Translated reviews
F
Francisco N.
Rating: 1 out of 5
following a purchase from 11/05/2021
Piece of ham, hard and dry.
Translated reviews
M
Mª Jesus G.
Rating: 1 out of 5
following a purchase from 07/05/2021
I have ordered several times and I have noticed that the quality is dropping a lot
Translated reviews
A
Angelo R.
Rating: 1 out of 5
following a purchase from 12/05/2021
They do not respond to emails
Translated reviews
J
Juan Miguel S.
Rating: 1 out of 5
following a purchase from 10/05/2021
I ordered a cured cheese canal and they sent me an old cheese, I asked for two espetec casings and they are as hard as rocks and I asked for sobrasada from black pig and it is sour. What do you want me to say, also in another previous order I ordered a field-fed ham and it was hard, they changed it and the one that came was also hard. It makes me think that they sell the products on sale because they are a bit past. Regards and I will not buy anymore.
Translated reviews
J
Joan R.
Rating: 1 out of 5
following a purchase from 10/05/2021
Very salty. I will not repeat
Translated reviews
R
Ramón M.
Rating: 1 out of 5
following a purchase from 03/05/2021
Neither of the two hams meet minimum taste conditions.
Translated reviews
L
Lisardo G.
Rating: 2 out of 5
following a purchase from 29/04/2021
4 packets of ham came with the vacuum poorly done. And from another ham in 8 pieces one came without the vacuum done directly. What a shame. Because they used to work well before.
Translated reviews
C
Carlos S.
Rating: 2 out of 5
following a purchase from 03/05/2021
I bought an offer of a 3.5kg shoulder plus cheese and I don't think I will do it again. Until now we had bought several shoulders and all of them had turned out quite good, for our taste of course, but this shoulder from the "brutal offer" has nothing to do with it. It is hard and excessively salty. I don't know if it was bad luck or if the offers are made with low-quality pieces.
Translated reviews
P
Pedro M.
Rating: 2 out of 5
Unsatisfactory product... The cheese was fine, but the shoulder had too much fat. Could be improved
Translated reviews
Response from JamónyPaletilla
Hello Pedro! We are sorry that you were not completely satisfied with the purchase. We hope that for future purchases everything will be to your liking. Best regards from the JYP team!
J
Javier A.
Rating: 2 out of 5
following a purchase from 02/05/2021
The product was good, the courier company was bad, as they forced the package into a Citibox mailbox, damaging the product and we had to open the package inside the mailbox to be able to take out the product.
Translated reviews
F
Fernando N.
Rating: 1 out of 5
following a purchase from 25/04/2021
hello very good afternoon within the last purchase and as a connoisseur of the meat sector I can only evaluate what it is. I bought a black label ham from Benito making me understand as an old field ham outside the norm I expected something much more expensive to be Dutch white pig and something strong Duroc in salt and at most 14 months of drying in a normal drying room very well blackened but totally white already hard at 4 pesetas I will not buy from them anymore because the price of 104 euros per piece is abusive since it is a ham of 60 euros total I started with 7 years cleaning pig farms and at 10 putting the salt putting them in the sink and throwing it into the drum putting the bags or casings as was done in the old days and hanging them in the drying room taking them out removing the casings at fourteen I was part of the slaughterhouse at 16 guts fat etc 18 years of sausages now after 50 years of work you have made me see that my life dedication to the trade has been of no use
Translated reviews
O
Oscar Q.
Rating: 1 out of 5
following a purchase from 02/05/2021
Scammers, products without optimal curing, in addition to very low quality.
Translated reviews
A
Ana A.
Rating: 2 out of 5
following a purchase from 29/04/2021
I bought the same product as at Christmas and now it weighed less
Translated reviews
E
Eva M.
Rating: 2 out of 5
following a purchase from 24/04/2021
The ham has come out salty
Translated reviews
R
Rosa A.
Rating: 1 out of 5
following a purchase from 26/04/2021
I have already sent an email, to which they have not even responded. Very unhappy and the shoulder was not even worth a decent slice. Totally dry, hard, impossible to slice and even yellowish areas and rancid. They could at least have responded to the email. It was 50 euros thrown in the trash
Translated reviews
J
Joaquín A.
Rating: 1 out of 5
following a purchase from 03/04/2021
It didn't turn out good like the first one Now I have to buy another and I don't know where
Translated reviews
J
Jordi G.
Rating: 2 out of 5
following a purchase from 17/04/2021
I expected more quantity of ham
Translated reviews
J
Jose Maria L.
Rating: 1 out of 5
following a purchase from 18/04/2021
very hard
Translated reviews
O
Oscar F.
Rating: 1 out of 5
following a purchase from 09/04/2021
It turned out bad. I am waiting for your return
Translated reviews
F
Francisco H.
Rating: 1 out of 5
following a purchase from 07/04/2021
The received shoulder is very dry and very salty
Translated reviews
A
Antonio L.
Rating: 1 out of 5
following a purchase from 06/04/2021
Ham arrives tender and sweet (legacy 100 ibérico Elpozo) I sent a complaint and they tell me nothing. I will not buy on this page again, of course.
Translated reviews
J
Jordi M.
Rating: 2 out of 5
following a purchase from 06/04/2021
Correct
Translated reviews
M
Mar R.
Rating: 1 out of 5
following a purchase from 02/04/2021
Disastrous service. The shoulder lacked curing, very little cured. They refused to change it
Translated reviews
J
Josep M.
Rating: 2 out of 5
following a purchase from 26/03/2021
First, the transport was not delivered on time. They said we were absent without checking by phone if we were home........The ham is very dry. Thank you very much.
Translated reviews