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I
Rating: 3 out of 5
The order arrived late, paying for shipping more expensive than what is usually normal in the Balearic Islands and with the heat it tastes like plastic
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Customer reviews of JamónyPaletilla
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
Summary of reviews
JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
Reviews 2 and 3 stars
Reset filtersV
Rating: 3 out of 5
I bought 20 packets of Joselito ham, I thought it was on par with 5 Jotas, but it is not, I was disappointed.
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J
Rating: 3 out of 5
The ham is good but GLS not
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F
Rating: 3 out of 5
the ham is of good quality but the weight was not as indicated in your advertising and late in serving...
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S
Rating: 3 out of 5
The quantity, given the amount of fat it included, was less than expected for the price. The taste was quite good, nothing to say about that.
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M
Rating: 3 out of 5
It arrived very well packaged. It was very good although I expected better quality, since the first one I ordered last year was of the same characteristics and was spectacular
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M
Rating: 2 out of 5
The ham was salty.
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A
Rating: 2 out of 5
It is very salty for my taste, I have hypertension and I don't think I can eat it.
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J
Rating: 3 out of 5
The shipping took a long time. I ordered shipping by SEUR Frío as suggested by the site and it arrived with normal delivery, it spent a weekend with the carrier.
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J
Rating: 2 out of 5
I already sent you an email
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C
Rating: 2 out of 5
The slicing of the ham is very disappointing, a lot of micro bone fragments on the slices. After all, the ham itself is correct, even if in the end it's not my favorite bellota, I wanted to try something new, but I will return to my basics next time.
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R
Rating: 3 out of 5
I thought it was from pata negra, in the photo it looked like that, it seems like a joke to me
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J
Rating: 3 out of 5
Thank you
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M
Rating: 3 out of 5
Thank goodness the template was low in salt. Because it borders on salty. The Iberian loin and chorizo are very good.
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J
Rating: 3 out of 5
The taste does not reflect the price and it is a bit salty.
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A
Rating: 3 out of 5
The shoulder in terms of its quality-price ratio is acceptable. But I ordered a piece of 4.5 to 5 kg and the piece that arrived does not reach that weight. Therefore, its price-quantity ratio is negative.
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F
Rating: 2 out of 5
Too dry and salty
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R
Rating: 3 out of 5
The shoulder is good but the cut is a bit thick for my taste
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M
Rating: 3 out of 5
Out of 15 sliced packages, 3 were all fat.
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M
Rating: 3 out of 5
It is good, for the price-quality ratio you can't ask for more. Thank you
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F
Rating: 2 out of 5
It feels like chewing gum
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M
Rating: 2 out of 5
The shipment was good, but upon arrival and tasting the product, it was excessively salty, so I requested a refund. They asked me for photos but no one has responded to me since then, I have read that they have 15 days to return it, the days go by and I know nothing. The uncertainty that is generated I think is not appropriate.
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S
Rating: 3 out of 5
On this occasion, the quality is a 6 out of 10. Generally, it is a 7 out of 10. The first orders were an 8 out of 10. It is evident that if they do not take care of the quality of this product it will end up being a 5 out of 10.
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F
Rating: 2 out of 5
Everything in the order was correct, the product both the cecina was very dry and the ham very salty, I regret it but I will not buy again.
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J
Rating: 3 out of 5
I ordered a boneless 5J shoulder and the bones did not arrive. Also (although it is tasty) it does not come with the black seal or any label that clearly indicates the brand.
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J
Rating: 2 out of 5
The ham I received has nothing to do with the previous one, the three packages I opened have no flavor of ibérico and have quite a bit of sinew which makes it very unpleasant to eat.
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P
Rating: 3 out of 5
the last order was a bit drier.
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J
Rating: 2 out of 5
A bit salty
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G
Rating: 3 out of 5
Correct shipping and within the marked times. But the shoulder was a bit salty.
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Response from JamónyPaletilla
Hello Gabriel,
We sincerely thank you for sharing your experience with us. We are glad to know that the shipping was correct, although we regret that the shoulder did not fully meet your expectations. We hope to serve you again and offer you an even more satisfactory experience on your next purchase.
Sincerely,
The Jamón y Paletilla team.
We sincerely thank you for sharing your experience with us. We are glad to know that the shipping was correct, although we regret that the shoulder did not fully meet your expectations. We hope to serve you again and offer you an even more satisfactory experience on your next purchase.
Sincerely,
The Jamón y Paletilla team.
J
Rating: 3 out of 5
Quite salty
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Response from JamónyPaletilla
Hello José,
Thank you very much for sharing your opinion. We appreciate your feedback on the taste of our products and hope you will give us another opportunity in the future to enjoy an even more satisfying experience.
Sincerely,
The JamónyPaletilla team
Thank you very much for sharing your opinion. We appreciate your feedback on the taste of our products and hope you will give us another opportunity in the future to enjoy an even more satisfying experience.
Sincerely,
The JamónyPaletilla team
J
Rating: 3 out of 5
The order arrived in less than 48 hours, very good because at this time of year, the speed for food is appreciated. The loin is very good in taste but a bit over-cured, for being 100% acorn, it can be improved, and I don't give 5 stars because whenever you give (in general) leeway in weight, it NEVER approaches the maximum value, always to the smallest. And in my case, I ordered 2 half loins, both meet this.
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Response from JamónyPaletilla
Hello Jose Maria,
We sincerely thank you for sharing your opinion and for highlighting the quick delivery of your order. We are glad to know that you enjoyed the taste of the loin, and we take note of your comments about the curing and weight, which will help us improve. We hope to serve you better in the future.
Sincerely,
The JamónyPaletilla team
We sincerely thank you for sharing your opinion and for highlighting the quick delivery of your order. We are glad to know that you enjoyed the taste of the loin, and we take note of your comments about the curing and weight, which will help us improve. We hope to serve you better in the future.
Sincerely,
The JamónyPaletilla team
F
Rating: 3 out of 5
The ham is a bit salty, and the bacon is stringy, I have eaten better ones.
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A
Rating: 2 out of 5
the ham was cut by machine and not by hand as stipulated
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M
Rating: 3 out of 5
I placed an order on May 17 for a ham in 4 pieces including bones + loin, my complaint is about the ham, the order arrived on May 18, as it is clear that it did not have the weight it should have, a tip from another ham was added and the bones also did not seem to be from the ham. I sent an email with images and got no response. I have not received any email, I don't think it's worth what I paid. Not satisfied at all
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V
Rating: 3 out of 5
They took a long time to serve it although I was warned; otherwise, everything was correct.
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Response from JamónyPaletilla
Dear Vicente, we appreciate your comment and regret the delay in service. We are glad to know that, despite this, your experience was generally satisfactory. We will take your opinion into account to improve our service in the future.
J
Rating: 2 out of 5
I asked for it not to be too dry and it is very dry and again with a lot of fat, also lacking flavor for a shoulder of this category, this is the second time it has happened to me, I don't think there will be a third.
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M
Rating: 3 out of 5
The ham is not the quality I expected.
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Response from JamónyPaletilla
Dear Maria,
Thank you for sharing your opinion about our ham. We regret that the quality did not meet your expectations and I value your feedback, as it helps us improve. Please do not hesitate to contact us directly so we can resolve your situation.
Sincerely,
The JamónyPaletilla team
Thank you for sharing your opinion about our ham. We regret that the quality did not meet your expectations and I value your feedback, as it helps us improve. Please do not hesitate to contact us directly so we can resolve your situation.
Sincerely,
The JamónyPaletilla team
F
Rating: 3 out of 5
It does not have the umami I expected
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F
Rating: 3 out of 5
First thing: they forgot my order, I had to call. The cebo ham on sale does NOT have great quality, it is a small ham for making sandwiches for workers. It has very little Iberico in it. The prices are good, the quality less so.
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M
Rating: 3 out of 5
Bacon too cured, the streaks inedible due to hardness.
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