Customer reviews of JamónyPaletilla

Trust Attestation
8,6 /10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews

Summary of reviews

JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.

Reviews 2 and 3 stars

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Ignacio L.
Rating: 3 out of 5
following a purchase from 11/01/2024
Good service, but I ordered a ham in slices and not all the slices are from the same ham, and the bones are a sample of the bones contained in a ham.
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Salvador G.
Rating: 2 out of 5
following a purchase from 08/01/2024
The hams were too cured.
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Pedro Pablo P.
Rating: 3 out of 5
following a purchase from 24/11/2023
I bought a shoulder that was very good, but when buying the ham of the same brand, the latter came quite raw. I understand it can be complicated to see, but in this case the ham was ordered boneless and the person who will debone it should have noticed that the curing of this ham was not correct. I have always bought in this store without problems.
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Maite V.
Rating: 3 out of 5
following a purchase from 11/01/2024
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Chema F.
Rating: 2 out of 5
following a purchase from 23/12/2023
My opinion is that I made an order, the items in the batch were very good, but the shoulder turned out bad and after waiting many days I had to throw it away due to the bad smell and no trace of them after asking for a refund.
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Luis H.
Rating: 3 out of 5
following a purchase from 30/12/2023
Delivery on time. Product in good condition. Packaging completely destroyed (it was for a gift).
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Cirilo C.
Rating: 3 out of 5
following a purchase from 30/12/2023
The taste is fine, but the lean meat, in general, I find too hard and tough.
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Ernesto G.
Rating: 3 out of 5
following a purchase from 16/11/2023
Good service and delivery. With the ham, I am dissatisfied. This is the second one I ordered and the first one was much better, this last one is too dry and very little marbled.
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Jorge R.
Rating: 2 out of 5
following a purchase from 27/12/2023
Poorly cured.
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Sara F.
Rating: 3 out of 5
following a purchase from 24/12/2023
It is hard and salty. I have bought other hams from that brand and I have never had this issue.
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Fernando M.
Rating: 3 out of 5
following a purchase from 20/12/2023
The shoulder is very good but I am fed up with bacon, I have photos, thank you.
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Empresa Bassos G.
Rating: 3 out of 5
following a purchase from 21/12/2023
The shipment was quick, but the invoice is not correct and I have written to them 3 times requesting that they change the tax details and they do not respond.
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Sergio R.
Rating: 2 out of 5
following a purchase from 19/12/2023
About the shipment perfect, within the indicated deadlines. I ordered a shoulder that weighed between 4-4.5 kg and I received one of 3.85 kg with straps, packaging, etc. I complained and they changed it for me, very quickly, my surprise when it arrives and weighs 100g more... I think if I complain it is to take it into account and send the shoulder with its correct weight, not that even the second time it has its weight... anyway, not buying again solves it.
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Plinio Alberto G.
Rating: 2 out of 5
following a purchase from 13/12/2023
Very fresh shoulder not suitable for consumption due to lack of curing on any of its sides.
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Azahara C.
Rating: 2 out of 5
following a purchase from 26/11/2023
I made a couple of orders, it took 2 weeks to arrive, it was very difficult to contact them both by phone and by email. The product itself was not bad.
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Carlota Azahara El C.
Rating: 2 out of 5
following a purchase from 26/11/2023
I made a couple of orders, it took 2 weeks to arrive, it was very difficult to contact them both by phone and by email. The product itself was not bad.
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Manuel P.
Rating: 3 out of 5
following a purchase from 10/12/2023
Everything very well, better than expected for the price. I recommend buying.
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Ivan P.
Rating: 3 out of 5
following a purchase from 21/12/2023
Very good, great quality.
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Francisca G.
Rating: 2 out of 5
following a purchase from 13/12/2023
The ham, the lower layer has too much fat. Half of the weight is discarded. It's a shame considering the amount of packets bought, 25.
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Francisco Jose P.
Rating: 3 out of 5
following a purchase from 24/11/2023
The package arrived open, three items were missing, two weeks later they sent me two of them after I complained, the third one I have given up as lost.
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John C.
Rating: 2 out of 5
following a purchase from 16/12/2023
salty
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José Antonio S.
Rating: 3 out of 5
following a purchase from 14/12/2023
The product arrived with dents or scratches on the board, due to poor packaging, when I buy something the first thing I expect is for it to arrive with better packaging, not as if it were a returned product (which may be the case). Other than that, the product meets its functions well.
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Alicia V.
Rating: 2 out of 5
following a purchase from 14/12/2023
They took 6 days to deliver and the ham is a bit salty, honestly, the experience has not been good at all.
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Emilio A.
Rating: 2 out of 5
following a purchase from 14/12/2023
The quality of the products is far below what I expected.
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Jose V.
Rating: 3 out of 5
following a purchase from 13/12/2023
The whole family is happy with our perfect order.
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Francisco R.
Rating: 2 out of 5
following a purchase from 07/12/2023
The problem does not lie in their service, but the ham I purchased as a gift, Navidul 7-8 kg, was not well cured, it lacked curing. I have complained, we will see what happens.
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Alejandro C.
Rating: 3 out of 5
following a purchase from 14/12/2023
It has a very good taste but the texture is lacking, it is too hard.
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Francisco T.
Rating: 3 out of 5
following a purchase from 12/12/2023
It is very beaten up, and it was not vacuum packed. For the taste, it is very good, but the last time I ordered, the pieces were more whole and compact.
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Luis Miguel Brites Monteiro P.
Rating: 3 out of 5
following a purchase from 11/12/2023
I bought this ham "la union 1890" from acorn-fed. The ham is good within its limitations. I thought that a ham costing more than 100€ would have a different type of quality and more from the Jabugo area. It is an Iberian ham but a bit dry, without the fat and softness desired in a pata negra ham. Next time I want an authentic pata negra ham, without having the claws painted black.
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M.amparo B.
Rating: 3 out of 5
following a purchase from 11/12/2023
the box arrived broken, aesthetically ugly
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Pere S.
Rating: 2 out of 5
following a purchase from 05/12/2023
I'm sorry to say it, but the Iberian shoulder was very 'dry' and tasted very salty, and it was a gift for my parents who did not enjoy it.
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M Pilar V.
Rating: 2 out of 5
following a purchase from 09/12/2023
The ham is salty and has a bit of a rancid taste. As if it had been stored in a moldy place. The cheese is good. I haven't tried the bacon yet. I doubt I will buy again.
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Daniel J.
Rating: 2 out of 5
following a purchase from 10/12/2023
The shoulder is dry and without meat, I asked for it to be started and it came normal. The only good thing was the delivery that arrived on time.
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Carlos M.
Rating: 2 out of 5
following a purchase from 09/12/2023
I paid for 7 to 7.5 kg.. And the one that arrived weighed 7 kilos and 87 grams. I asked for it to have fat and what I received was a Sílfide.
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Mercedes N.
Rating: 2 out of 5
following a purchase from 07/12/2023
Very salty cebo ham.
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Joan F.
Rating: 2 out of 5
following a purchase from 11/12/2023
The buying process was correct, the carrier was terrible, a week after shipping I am still waiting for the package.
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Rafal K.
Rating: 3 out of 5
following a purchase from 11/12/2023
It is fast
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Esperanza G.
Rating: 3 out of 5
following a purchase from 07/12/2023
Good product
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María Carmen Z.
Rating: 3 out of 5
following a purchase from 26/11/2023
Everything perfect
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Julio R.
Rating: 2 out of 5
following a purchase from 02/12/2023
The shoulder is tough.
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