English 
Français 
Español 
M
Rating: 3 out of 5
Although the delivery time was specified, they should shorten the service time.
Translated reviews
Customer reviews of JamónyPaletilla
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
Summary of reviews
JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
Reviews 2 and 3 stars
Reset filtersE
Rating: 3 out of 5
I think they make good offers, but last time, I had to claim the 10 packets of acorn ham that were missing. Also, the ham was too hard and dry in many packets.
Translated reviews
J
Rating: 3 out of 5
The shipping of the order was very slow: it took more than 20 days to arrive.
Translated reviews
J
Rating: 3 out of 5
It takes a long time from purchase to receipt
Translated reviews
J
Rating: 3 out of 5
The ham is well presented but the taste is not what I expected. I expected better ham. It does not seem Iberico
Translated reviews
E
Rating: 3 out of 5
This time the ham is like it has gone bad
Translated reviews
J
Rating: 3 out of 5
The product is good but does not weigh what was announced in the advertisement (7.2 kg instead of 7.5 kg / 8 kg) and the packaging box was torn and greasy which is not hygienic
Translated reviews
M
Rating: 3 out of 5
It is not what I expected, I bought Jabugo ham... And it is certainly not Jabugo
Translated reviews
J
Rating: 3 out of 5
The ham does not have a very good taste and has hardly any fat. The color is very light. Being from Bellota and pata negra, I expected a better quality. It will be hard for me to finish it
Translated reviews
I
Rating: 3 out of 5
This time the quality of the ham is quite inferior, it does not seem to be 50% Iberico.
Translated reviews
J
Rating: 3 out of 5
Hard and all bone, ugly. Pieces that in their designation of origin have little output,
Translated reviews
J
Rating: 3 out of 5
The bacon arrived well, but in my understanding of the six pieces I bought, three of them had too much fat.
Translated reviews
A
Rating: 3 out of 5
Something salty.
Translated reviews
M
Rating: 3 out of 5
The palette was salty, a disappointment.
Translated reviews
A
Rating: 3 out of 5
The purchase was very good as well as the price, but I have already experienced that several packages have lost their vacuum packaging and therefore, having air, the ham has gone bad, with mold. And I had to throw it in the trash. To keep this in mind for future shipments, if I were to do it again. This represents an economic loss for the packages I have lost.
Translated reviews
A
Rating: 3 out of 5
I made an order for a shoulder and there are packages that taste rancid. I bought a 4kg shoulder and the total order does not even reach 2 kg, I understand that there is waste, but more than 50%...
Translated reviews
Response from JamónyPaletilla
Dear Ana,
Thank you for your opinion and for sharing your experience with us. We are sorry to hear that some products did not meet your expectations. Your comment about the weight and quality of the shoulder is very valuable, and for this reason, we inform you that the approximate yield of a sliced palette is 30 to 45% of the weight with bone, so we understand that the yield is exceptional.
Best regards,
The Jamón y Paletilla team.
Thank you for your opinion and for sharing your experience with us. We are sorry to hear that some products did not meet your expectations. Your comment about the weight and quality of the shoulder is very valuable, and for this reason, we inform you that the approximate yield of a sliced palette is 30 to 45% of the weight with bone, so we understand that the yield is exceptional.
Best regards,
The Jamón y Paletilla team.
M
Rating: 3 out of 5
I really think that for being a Shoulder it has too much fat. Which does not seem normal to me.
Translated reviews
Response from JamónyPaletilla
Dear Miguel, we appreciate your opinion about our Shoulder. We regret that it did not meet your expectations regarding its fat content. Precisely the amount of fat in this extraordinary product is what makes it exceptional. The high content of oleic acid is found in the fat, being very healthy and beneficial for health. Best regards! The Jamón y Paletilla team.
M
Rating: 3 out of 5
The order was for a ham of 7.00/7.50 kilos and it did not weigh 7.00 kilos.
Translated reviews
Response from JamónyPaletilla
Dear Manuel,
Thank you for taking the time to share your experience. We regret that the weight of the ham did not meet your expectations. Your opinion is very valuable to us and will help us improve our services. Please do not hesitate to contact our customer service team if you wish to discuss this matter further.
Sincerely,
The Jamón y Paletilla team.
Thank you for taking the time to share your experience. We regret that the weight of the ham did not meet your expectations. Your opinion is very valuable to us and will help us improve our services. Please do not hesitate to contact our customer service team if you wish to discuss this matter further.
Sincerely,
The Jamón y Paletilla team.
J
Rating: 3 out of 5
The shipment was fast and it came well wrapped in its box but for me, it lacks a bit of curing, the ham is very soft.
Translated reviews
Response from JamónyPaletilla
Dear Juan Pedro, we sincerely thank you for your comment and for highlighting the speed of the shipment and the good packaging. We will take your opinion about the curing of the ham into account to improve the quality of our products. Your satisfaction is very important to us. We hope to serve you again soon!
M
Rating: 3 out of 5
The quality of the product is not what was expected.
Translated reviews
Response from JamónyPaletilla
Dear Miguel, we appreciate your feedback and regret not having met your expectations regarding the quality of the product. Your opinion is very valuable to us and we will take it into account to improve our services. Please do not hesitate to contact us if you wish to discuss your experience further.
I
Rating: 3 out of 5
The order was correct.
Translated reviews
Response from JamónyPaletilla
Dear Iñaki,
Thank you for taking the time to leave us your opinion. We are glad to know that your order was correct. If you have any additional suggestions or comments that you would like to share to improve our offer, please do not hesitate to let us know. Your satisfaction is important to us.
Sincerely,
The Jamón y Paletilla team.
Thank you for taking the time to leave us your opinion. We are glad to know that your order was correct. If you have any additional suggestions or comments that you would like to share to improve our offer, please do not hesitate to let us know. Your satisfaction is important to us.
Sincerely,
The Jamón y Paletilla team.
S
Rating: 3 out of 5
I always buy Benito selection shoulder, the product has never failed me, what seems unfair is that it costs 20€ more every shoulder in a matter of 2 months.
Translated reviews
Response from JamónyPaletilla
Dear Sergio,
We appreciate your comment and the trust placed in our Benito Selection shoulder. We understand your concern regarding the price increase and regret any inconvenience this may cause you. Prices can be affected by various factors, including the quality of the products and market conditions. Your satisfaction is very important to us, and we will take your opinion into account to continue improving.
Sincerely,
The Jamón y Paletilla team.
We appreciate your comment and the trust placed in our Benito Selection shoulder. We understand your concern regarding the price increase and regret any inconvenience this may cause you. Prices can be affected by various factors, including the quality of the products and market conditions. Your satisfaction is very important to us, and we will take your opinion into account to continue improving.
Sincerely,
The Jamón y Paletilla team.
P
Rating: 3 out of 5
Very raw ham and with a lot of exterior bacon, there are quite a few packages that are half bacon.
Translated reviews
Response from JamónyPaletilla
Dear Pilar,
We sincerely appreciate your opinion and regret that your experience with our ham has not been completely satisfactory. We strive to offer products of the highest quality and will take your comment about the exterior bacon into account.
Sincerely,
The Jamón y Paletilla team.
We sincerely appreciate your opinion and regret that your experience with our ham has not been completely satisfactory. We strive to offer products of the highest quality and will take your comment about the exterior bacon into account.
Sincerely,
The Jamón y Paletilla team.
J
Rating: 3 out of 5
The delivery was late, the cheese was poorly cut and in bags without vacuum.
Translated reviews
Response from JamónyPaletilla
Dear Jose, we sincerely appreciate your comment and regret that your experience was not as expected. We are committed to improving our delivery service and the presentation of our products to ensure customer satisfaction in the future. If you wish to discuss your experience further, please do not hesitate to contact us.
A
Rating: 3 out of 5
Very dry, nothing to do with a 100% acorn.
Translated reviews
Response from JamónyPaletilla
Dear Alejandro,
We sincerely appreciate your opinion and regret that your experience with our product has not been satisfactory. We strive to offer high-quality hams and value your comment about the texture. We are committed to improving and your feedback is invaluable to us. Please do not hesitate to contact us for any additional concerns.
Sincerely,
The Jamón y Paletilla team.
We sincerely appreciate your opinion and regret that your experience with our product has not been satisfactory. We strive to offer high-quality hams and value your comment about the texture. We are committed to improving and your feedback is invaluable to us. Please do not hesitate to contact us for any additional concerns.
Sincerely,
The Jamón y Paletilla team.
L
Rating: 2 out of 5
Shoulder with a lot of fat
Translated reviews
Response from JamónyPaletilla
Hello Luis,
We appreciate your comment and regret that the shoulder did not meet your expectations. At JamónyPaletilla, we strive to offer products of the best quality and take all opinions into account to improve. Your satisfaction is our priority, and we are here to help you if you wish to discuss your experience further.
Best regards,
The JamónyPaletilla team
We appreciate your comment and regret that the shoulder did not meet your expectations. At JamónyPaletilla, we strive to offer products of the best quality and take all opinions into account to improve. Your satisfaction is our priority, and we are here to help you if you wish to discuss your experience further.
Best regards,
The JamónyPaletilla team
E
Rating: 3 out of 5
A lot of fat in the ham and the eggs came with the vacuum lost.
Translated reviews
Response from JamónyPaletilla
Dear Encarni, we sincerely appreciate your opinion and regret that your experience was not completely satisfactory. We take your comments about the quality of the ham and the packaging of the bones very seriously, and we will work to improve in these areas. Your satisfaction is our priority.
D
Rating: 2 out of 5
It weighed 7.700 and the week/batch number is 05/24. 008/24, I don't know if this corresponds to 30 months of curing... at first it was fine but soon the fat starts to be chewy and very little cured, very soft
Translated reviews
M
Rating: 3 out of 5
The ham comes without a label identifying what type it is
Translated reviews
Response from JamónyPaletilla
Dear María Isabel,
We sincerely appreciate your feedback and regret that you were unable to identify the type of ham received. Your opinion is very valuable to us and helps us improve our services. We will work to ensure that in future deliveries the information about our products is clearer and more accessible.
We remain at your disposal for any additional inquiries.
Sincerely,
The Jamón y Paletilla team.
We sincerely appreciate your feedback and regret that you were unable to identify the type of ham received. Your opinion is very valuable to us and helps us improve our services. We will work to ensure that in future deliveries the information about our products is clearer and more accessible.
We remain at your disposal for any additional inquiries.
Sincerely,
The Jamón y Paletilla team.
P
Rating: 3 out of 5
The carrier does not provide good service Change
Translated reviews
Response from JamónyPaletilla
Dear Pepe,
We appreciate your feedback and regret that you had a bad experience with the transport service. Your comment is very valuable to us and we are committed to improving this situation. Please do not hesitate to contact our customer service so we can assist you in the best possible way.
Sincerely,
The Jamón y Paletilla team
We appreciate your feedback and regret that you had a bad experience with the transport service. Your comment is very valuable to us and we are committed to improving this situation. Please do not hesitate to contact our customer service so we can assist you in the best possible way.
Sincerely,
The Jamón y Paletilla team
J
Rating: 3 out of 5
For it to be of the category it should be tasty and with few veins
Translated reviews
Response from JamónyPaletilla
Dear Joaquín José,
We sincerely appreciate your comment and your evaluation. We are glad that you found our product tasty, although we regret that it did not fully meet your expectations. We take your observation about the veins into account to improve the quality of our hams and shoulders. We hope to offer you an even more satisfying experience on your next visit.
Sincerely,
The Jamón y Paletilla team
We sincerely appreciate your comment and your evaluation. We are glad that you found our product tasty, although we regret that it did not fully meet your expectations. We take your observation about the veins into account to improve the quality of our hams and shoulders. We hope to offer you an even more satisfying experience on your next visit.
Sincerely,
The Jamón y Paletilla team
M
Rating: 3 out of 5
I regret to inform you that the shoulder is as hard as a rock, honestly, the flavor is quite good but it is very tough, everything else is very good, the communication, the speed of shipping, and the ease of payment are very good, a pity about the other since the price was also good and I would have liked to repeat the purchase.
Translated reviews
Response from JamónyPaletilla
Dear Martin, we sincerely appreciate your comment and regret that the shoulder did not meet your expectations regarding texture. We are glad to know that you were satisfied with the flavor and service, and we will take your opinion into account to improve in the future. We hope to have the opportunity to serve you again.
I
Rating: 3 out of 5
The order was not complete, one item was missing
Translated reviews
Response from JamónyPaletilla
Dear Igor,
We thank you for your comment and regret that your order was not complete. Your satisfaction is very important to us, and we will do everything possible to resolve this situation. Please contact us directly so we can address your case appropriately.
Sincerely,
The Jamón y Paletilla team.
We thank you for your comment and regret that your order was not complete. Your satisfaction is very important to us, and we will do everything possible to resolve this situation. Please contact us directly so we can address your case appropriately.
Sincerely,
The Jamón y Paletilla team.
G
Rating: 2 out of 5
I made this order since an identical order was made through my company. But this ham has nothing to do with it. I'm sorry, I will not buy blindly again.
Translated reviews
A
Rating: 3 out of 5
A little dry.
Translated reviews
Response from JamónyPaletilla
Dear Alejandro, we thank you for sharing your opinion about our store "Jamón y Paletilla". We regret that you found our products a little dry and we will take your comment into account to improve the quality of our products. We hope you will give us another opportunity in the future.
F
Rating: 3 out of 5
Everything was very good, product and service
Translated reviews
Response from JamónyPaletilla
Dear Fernando A.,
We sincerely appreciate you taking the time to leave your opinion. We are pleased to know that you found our products and services of good quality. Your satisfaction is very important to us and we hope to continue improving to offer you an even better experience in the future.
We remain at your disposal for any inquiries.
Sincerely,
The Jamón y Paletilla team.
We sincerely appreciate you taking the time to leave your opinion. We are pleased to know that you found our products and services of good quality. Your satisfaction is very important to us and we hope to continue improving to offer you an even better experience in the future.
We remain at your disposal for any inquiries.
Sincerely,
The Jamón y Paletilla team.
J
Rating: 2 out of 5
The order took a while to arrive (more or less within the deadlines), the shoulder weighed just right (much less than 4 kg) and the flavor leaves much to be desired..... I will not repeat
Translated reviews
E
Rating: 3 out of 5
We made a large order to gift to the workers for Christmas, and many of the boxes arrived broken
Translated reviews
Response from JamónyPaletilla
Dear customer,
Thank you for sharing your experience with us. We regret that some of the boxes arrived broken and understand the inconvenience this may have caused. Your opinion is very valuable and will help us improve our service and packaging. Please do not hesitate to contact us directly to resolve any issues.
Sincerely,
The Jamón y Paletilla team.
Thank you for sharing your experience with us. We regret that some of the boxes arrived broken and understand the inconvenience this may have caused. Your opinion is very valuable and will help us improve our service and packaging. Please do not hesitate to contact us directly to resolve any issues.
Sincerely,
The Jamón y Paletilla team.
C
Rating: 3 out of 5
The management was very good. The delivery was very good. But the product, a little improvable. The shoulders are dry and salty, of the two I could try.
Translated reviews
Response from JamónyPaletilla
Dear Cristina, we sincerely appreciate your opinion and are glad that you are satisfied with the management and delivery. We regret that the shoulders did not meet your expectations and we will take your comments into account to improve the quality of our products. Your satisfaction is very important to us.
D
Rating: 2 out of 5
We ordered some batches for the company and by chance we realized that all the batches came with two pieces less of products. It wasn't just one batch that was mistaken, no, it was in all of them. We had to ask all the workers if they had received those products and they all agreed that they had not. It is very unpleasant to have to ask the workers if the batch was correct, it is not a company task, you have to ensure that everything is correct. We complained and they sent us the missing products without a single apology, they just sent them. Imagine having to package and deliver the missing products to the workers. It was horrible.
Translated reviews