Customer reviews of JamónyPaletilla

I have bought a lot and the last has been disappointing, but the worst has been the attention received and that they have not listened to me

The ham is not bad in flavor but it came very dry.

I ordered a batch of ham and sausages a few weeks ago and everything arrived quite quickly in one order. However, I have a problem with the black label ham I desire, the author selection that should be 30 months of curing, but with a batch date of 05/2024 the numbers do not add up. This batch should have included a wedge of smoked sheep cheese, but I only received a semi-cured one. I am trying to contact Jamón y Paletilla and there is no way. I hope to have better luck next week.

Several of the products have the expected quality, one of them cannot be said to be bad but the quality is below what I expected according to the product description. The delivery by GLS could not be worse, they sent me an email to select a delivery day between 2, I selected one of them and they came on a different day, I was not home and without making a second delivery attempt or giving me another option they sent me an email saying they had left my package at a delivery point and I had to go pick it up, but worst of all is that GLS has a delivery point in my same block 90 meters from my home and instead of leaving it there they left it much further away, the package was heavy and I had to carry it from where they arbitrarily decided to leave it and all because they did not come to deliver on the agreed day nor did they give the option for a second delivery attempt. The most likely thing is that I will not buy from Jamón y Paletilla again due to the poor delivery service.

I have bought more than 10 shoulders this year, generally all good, in the last shipment I was disappointed because one acorn shoulder weighed less than it should have for what I paid.

It weighed less than indicated and has a chewy texture. The truth is that I was quite disappointed. I had bought one previously and it had turned out good, that's why I repeated.

It turned out a bit hard

It took longer than I expected.

Very bad transport

The ham does not taste good, it feels like it is cooked. The chorizo and salchichón are very good.

The delivered product did not match the purchased one.

Very salty paletilla

I GIVE THREE STARS BECAUSE IT SAID IT CAME WITH A LOTTERY RECEIPT FOR THE CHILD AND I HAVE NOT SEEN IT, OTHERWISE THE HAM IS GREAT

The ham and flavor are excellent, but it was not easy to know if it would arrive when I needed it. I called several times on different days to the customer service phone and no one ever answered, I also had to send several communications until I received a response.

Each time you lower the quality of the ham, it is raw

I didn't realize they were boneless and it's very difficult to cut. The wording was not clear at all.

The paletilla is very dry and hardly has any ham flavor. Salty!

A bit soft for being 100% acorn, flavor and color make me doubt if it really is. I ordered it in four pieces, so far the one I started, I am not very satisfied

A first order placed at the end of October was perfect and arrived on time, this second order placed on November 27 arrived on December 23 almost a month after I claimed it two or three times

They sent 3 hams different from the ones I ordered

I didn't like the product very much

I don't like to criticize negatively most of the time but on this occasion I have to do it since the ham is very lacking in curing. A soft ham is not a ham, it is meat. Besides, the flavor is not 50% acorn, I say this with knowledge since I have bought many in my life. So except for the fact that they sent more weight than requested, it weighed 8kgs when I requested 7-7.5, I cannot add favorable facts.

very dry

I have been disappointed because the paletilla is very dry. It tastes good but I feel sorry that it is so dry. It gives the impression that they wanted to get rid of it and I have been the fool to whom they sent it.

The boneless ham does not come clean (skin removed) and is also quite tender.

It has been delayed a lot and they have removed the cash on delivery option. Other than that, the quality of the products is very good.

Very good ham although with excess fat. But the shipping took 8 days when the website says 24-48h

The piece is very good, a bit low in weight

The box it came in was broken and one of the cheeses had broken its surrounding plastic. It was not very comforting that the box was not intact as one of the hams was only wrapped in cloth, no plastic which is fine but animals etc. could have had access to it during the transportation to Denmark which took almost 2 weeks. Haven't tried the hams yet but they look nice. I haven't gotten any reply on my email I sent in English and translated to Spanish....

The amount of fat is greater than that of ham so the piece is very expensive. The loin is very dry.

I received a ham that expires in three months

Product: I expected firm cheeses, but not dry. Cheese Pok in particular, from the magnificent batch. Shipping ok

The Iberian ham is not what I expected

Without being an expert in hams, it is not of the quality they indicate 100% acorn and black label.

Shipping was delayed compared to the announced deadline. Impossible to contact by phone and they do not respond after leaving a message. The service is worsening compared to previous orders.

The ham is very salty and has hardly any bacon

Small, very hard and not tasty. I will not order another one

Very good quality of the product. Customer service ZERO. They do not respond to the phone or emails. They have not resolved a problem that occurred with a product.

They say it has a designation of origin and they do not send either the label or the identifying seal. It's not bad, but you don't know where it comes from. You also pay for the information.

The ham is very good so far but comes without a quality and origin label. The packaging in a Navidul box turned upside down seemed a bit shabby to me. We await your explanations.