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J
Rating: 3 out of 5
A lot of white.
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Customer reviews of JamónyPaletilla
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
Summary of reviews
JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
Good but the transport fails.
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J
Rating: 3 out of 5
I bought a 9.5-kilo ham to receive it sliced, I asked beforehand about the quantities and weights of each bag, they replied that between 27 and 33 bags of 150 grams. And indeed, I received the minimum, 27 bags. Up to that point, no complaints, but the cut is so thick that my experience leads me not to use this method of purchase again, I am totally disappointed.
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K
Rating: 2 out of 5
I ordered ham 5j+Chorizo+Iberian Loin. It did not arrive at the scheduled time of 24-48h, in fact, it didn't arrive at all. I complained and they told me they didn't have the ham, then I asked them to send the Joselito ham and they told me it was more expensive. I pointed out that they had it cheaper on their website. Then they said okay and that they would give me a gift for the difference. Finally, the 5j ham arrived!!!
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V
Rating: 3 out of 5
Very fast delivery. It has good flavor but perhaps a bit dry.
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R
Rating: 3 out of 5
In my opinion, it turned out very dry, I like it with some fat, quality-price is good.
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A
Rating: 3 out of 5
I only rated with three stars because it had excessive exterior fat, I have been buying this product in person for years and can choose with observation a better quality.
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J
Rating: 3 out of 5
Since I live in a rural area, the delivery person commented that the next order should not go to him as he is not interested in making this trip.
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J
Rating: 3 out of 5
The ham is too salty and does not match what I expected from it
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A
Rating: 2 out of 5
The order was quick and without management problems but one of the products arrived expired, another with the label torn right where the expiration date would be reported, several others without any type of label with batch number/expiration date. I don't give a single star because at least the shoulder turned out very good. Before leaving this comment, I tried to contact them to offer me some explanation or solution but I have not yet received a response.
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E
Rating: 2 out of 5
The shipment was correct, in my case I ordered Llardons and they came very broken and very toasted, everything else was correct
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A
Rating: 3 out of 5
Awaiting response for requested return
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A
Rating: 3 out of 5
too much fat. good flavor
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S
Rating: 3 out of 5
Very good
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P
Rating: 3 out of 5
The cheese pleasantly surprised me. The shoulder is fine, but the cut is very rough.
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A
Rating: 3 out of 5
Delivery and shoulder perfect. But the wine is spoiled! undrinkable
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L
Rating: 2 out of 5
4 packets of ham came with the vacuum poorly done. And from another ham in 8 pieces one came without the vacuum done directly. What a shame. Because they used to work well before.
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E
Rating: 3 out of 5
Not being a wonder, it has a good flavor. It meets what we expected
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C
Rating: 2 out of 5
I bought an offer of a 3.5kg shoulder plus cheese and I don't think I will do it again. Until now we had bought several shoulders and all of them had turned out quite good, for our taste of course, but this shoulder from the "brutal offer" has nothing to do with it. It is hard and excessively salty. I don't know if it was bad luck or if the offers are made with low-quality pieces.
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P
Rating: 2 out of 5
Unsatisfactory product... The cheese was fine, but the shoulder had too much fat. Could be improved
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Response from JamónyPaletilla
Hello Pedro! We are sorry that you were not completely satisfied with the purchase. We hope that for future purchases everything will be to your liking. Best regards from the JYP team!
J
Rating: 2 out of 5
The product was good, the courier company was bad, as they forced the package into a Citibox mailbox, damaging the product and we had to open the package inside the mailbox to be able to take out the product.
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A
Rating: 2 out of 5
I bought the same product as at Christmas and now it weighed less
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J
Rating: 3 out of 5
TASTY BUT WITH EXCESS BACON.
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E
Rating: 2 out of 5
The ham has come out salty
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M
Rating: 3 out of 5
I expected more from the shoulder
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J
Rating: 2 out of 5
I expected more quantity of ham
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I
Rating: 3 out of 5
The order arrived later than stated, and also the little ball was quite dry
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M
Rating: 3 out of 5
Good, good flavor. Some excess fat on the side.
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P
Rating: 3 out of 5
If you buy a package of shoulder and receive a package of bacon, what do you want me to say?, and when I say bacon I mean it had less than 10 grams of meat in the whole package. I have 15 packages left to open, it scares me
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E
Rating: 3 out of 5
I have been buying Benito black label ham for months, and all very good, except this last one, it came out a bit harder than usual and a bit salty.
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A
Rating: 3 out of 5
the ham is nothing special, on the contrary everything else was good
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J
Rating: 2 out of 5
Correct
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E
Rating: 3 out of 5
ham with a strange smell. edible but with a certain taste of the past
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J
Rating: 2 out of 5
First, the transport was not delivered on time. They said we were absent without checking by phone if we were home........The ham is very dry. Thank you very much.
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A
Rating: 3 out of 5
Slow
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D
Rating: 3 out of 5
The truth is that the hams are cheaper than on any other page or store, but the customer service leaves much to be desired.. I have bought 5 hams in 2 years, one of them came with excessive fat, it hardly had any lean part, I contacted them and 3 months after writing to them 3 times I called them 3 or 4 times until they paid attention to me, according to them they had a lot of work and they would let me know something. 1 year later I still hope, if I had kept the ham it would be rotten
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