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D
Rating: 4 out of 5
Leider kann ich kein Französisch! Der Artikel ist gut.
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Customer reviews of Jardin Affaires
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 301 published reviews
Summary of reviews
Jardin Affaires consistently delivers items that match their descriptions and arrive quickly, with customers noting fast, well-tracked deliveries and products arriving in good condition for use or assembly. The store earns praise for reliable service and responsiveness, including prompt exchanges and helpful customer support that handles replacements and communications smoothly. Product variety and accessible pricing are highlighted, with many reviews citing the toughness and suitability of materials, ease of use, and confidence in performance for tasks like lifting loads or operating equipment. Overall reliability, clear packaging, and efficient order processing are repeatedly emphasized as strengths.
Reviews 1, 2, 3 and 4 stars
Reset filtersN
Rating: 4 out of 5
A little difficulty with delivery
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Response from Jardin Affaires
Hello, We are sorry if delivery was difficult, we pride ourselves on being able to ship the vast majority of our products quickly and we expect quality service from carriers. We are always available to customers who contact us with delivery problems. Thank you for your business. Sincerely, Vanessa
P
Rating: 1 out of 5
no contact for material reimbursement
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J
Rating: 4 out of 5
The part I ordered arrived in perfect condition. The company's advice enabled me to choose the right part. However, when I assembled it, not everything was exactly as it should have been, and I had to adapt some parts "recuperated " on the old one (return spring fasteners")Otherwise, the part seems to be of good quality.
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M
Rating: 4 out of 5
Materials received as ordered.
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D
Rating: 4 out of 5
Good belt... fast shipping ... 3 days ... But it's a pity for the very excessive shipping rate At this price, a very big effort needs to be made on delivery because I won't recommend it again at this exorbitant rate.
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F
Rating: 4 out of 5
low prices
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S
Rating: 4 out of 5
Nothing to say, the product meets my expectations.
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J
Rating: 4 out of 5
Compliant product
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M
Rating: 3 out of 5
I'm not happy because when I ordered my 2 items were in stock and then one was missing. So I waited 2 months. I sent an email to know the status of my order. Still at the same point! I refused the missing item, so I received one item out of 2. Customer service quickly understood my problem and gave me a solution. I don't know if I will recommend this site.
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D
Rating: 3 out of 5
I'm still waiting to hear about the replacement batteries, which are the wrong ones and have been paid for.
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A
Rating: 1 out of 5
Big problem with this site, I order after 10 days still no news (I ask to cancel my order and go pick up my product at the store). I can't stay without a tractor for months ... I contact them to warn them and they send me the product despite my request ... I made 5 mails without answer of their by with a litigation paypal to be refunded After 10 of expenses of return and that paypal refunds me the product not the facts of return (10 euros of lost) for an article - of 90 euros In short sav, customer service to flee Nobody answers your mall thank you has Paypal
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P
Rating: 4 out of 5
A little long for delivery. Product OK
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P
Rating: 4 out of 5
Very friendly and dynamic partner. Very professional. Thanks to the whole team.
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X
Rating: 3 out of 5
Delivery time too long and no possibility of delivery in a "point Relais".
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B
Rating: 4 out of 5
In an emergency, I prefer Jardin Affaires, which has stock and delivers quickly. I regret that its prices are higher than those of its colleague for products from the same manufacturer.
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P
Rating: 4 out of 5
Serious and reliable
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D
Rating: 4 out of 5
Small computer problem related to logistics, otherwise product conforms and delivered within the time announced.
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T
Rating: 2 out of 5
Habe Ware noch nicht erhalten! Habe Doch bezahlt? oder?
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M
Rating: 4 out of 5
first order without a hitch.
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J
Rating: 2 out of 5
deplorable delivery , no contact
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I
Rating: 4 out of 5
I deducted one star for the poor user manual. Once you've got the settings right... it works perfectly. The relief for my arms is total, my 5kg hedge trimmer holds itself up!
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F
Rating: 1 out of 5
The product delivered to me does not correspond at all to the product I ordered.
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É
Rating: 4 out of 5
.
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C
Rating: 2 out of 5
material as ordered very poor quality delivery time not respected
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D
Rating: 3 out of 5
All I needed was the circlip, but it wasn't sold separately, even in multiples.
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M
Rating: 4 out of 5
Hello There is nothing to say, no problem concerning this order.
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W
Rating: 4 out of 5
Ships very fast 1 hour. Delivery 2 weeks.
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F
Rating: 1 out of 5
A week and a half and still nothing received, deplorable delivery service!
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Response from Jardin Affaires
Hello, following your request we had made a request to the carrier. Your package will be refunded. In the interests of clarity with our future customers, could you please change your rating as 1/5 does not reflect the work we do for our customers. We do everything we can to provide the best service, but sometimes the delivery people fail us. What's more, we're a small company and small reviews like yours penalize us and our jobs. Thank you for your understanding.
C
Rating: 4 out of 5
Oregon battery meets my expectations, careful delivery.
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D
Rating: 3 out of 5
bonjour avant de donner mon avis j'aimerais bien recevoir le total de ma commande merci
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Response from Jardin Affaires
Hello, I've tried to contact you but we don't understand your request as we haven't received a message of dissatisfaction from you on our mailbox. You can leave us a ticket at this address. https://savjardin.zendesk.com/hc/fr/requests/new Sincerely
A
Rating: 4 out of 5
Original part, with a small difference, a little annoying but operational nonetheless. Price a little high, but that's certainly because it's an original part.
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T
Rating: 4 out of 5
Efficient, nothing to say
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Response from Jardin Affaires
Thank you for your feedback, we hope to see you soon. Sincerely, The after-sales service team
M
Rating: 4 out of 5
Good site, it's easy to find what you're looking for, I recommend it.
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Response from Jardin Affaires
Thank you for the recommendation and see you soon! Sincerely, The After-Sales Service Team
C
Rating: 1 out of 5
I received a piece of equipment that does not work. Irreparable fault, and for 1 month I have received no reply and no solution...lamentable.
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Response from Jardin Affaires
Hello, We are sorry that there was a problem with this product and that we had delays in this period of high demand. We had exchanges in June and our last message was last Monday, explaining the possible solutions and asking for your confirmation. We will renew our request by email and we invite you to reply to our email so that we can resolve the situation. Sincerely, The After-Sales Service Team
J
Rating: 4 out of 5
The product complies, but delivery took more than 3 weeks.
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N
Rating: 4 out of 5
Nothing to say. Delivery as expected
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Response from Jardin Affaires
Thank you for leaving us this comment, we are delighted to see that you are satisfied with your experience with us. Sincerely, the after-sales team
G
Rating: 4 out of 5
I bought the 3rd battery....the first one from 2022 doesn't charge anymore and I need 2 to mow...Let's hope these last 2 will last because it's expensive !!!!!
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C
Rating: 1 out of 5
Product does not conform and to date there has been no response to my request.
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Response from Jardin Affaires
Hello, We sent you a message on July 15, confirming your refund and offering support from the specialist team, we are still waiting for your response if necessary. Sincerely, The SUMEC after-sales service team
P
Rating: 1 out of 5
Wrong part number received No return from service
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Response from Jardin Affaires
Hello, We're sorry if there was a logistical error. As you know, we have refunded your order and sent you a confirmation. Please do not hesitate to contact us should you require any further advice or wish to place another order. Sincerely, The after-sales team