Jardin Affaires consistently delivers items that match their descriptions and arrive quickly, with customers noting fast, well-tracked deliveries and products arriving in good condition for use or assembly. The store earns praise for reliable service and responsiveness, including prompt exchanges and helpful customer support that handles replacements and communications smoothly. Product variety and accessible pricing are highlighted, with many reviews citing the toughness and suitability of materials, ease of use, and confidence in performance for tasks like lifting loads or operating equipment. Overall reliability, clear packaging, and efficient order processing are repeatedly emphasized as strengths.
Hello, We confirm that you have had an after-sales service as we have sent you an item under warranty. Sincerely, The SUMEC after-sales service team
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Lionel C.
Rating: 1 out of 5
following a purchase from 15/06/2024
Machine broke down after 30 seconds. Return or exchange impossible because I used the machine !!! So guarantee or your money back if you don't use it !!!!!!
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Response from Jardin Affaires
Hello, we are sincerely sorry but the review does not correspond to a review of our brand. Moreover, in your exchange, you ask for a satisfied or refunded, it is not our policy. This is not our policy. However, we have suggested that you fill in a form to have your request processed. Please follow the procedure. Sincerely
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Patrick M.
Rating: 4 out of 5
following a purchase from 18/06/2024
Product conforms catastrophic delivery by private parcel
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Michèle D.
Rating: 4 out of 5
following a purchase from 08/06/2024
Received on time.good
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Frederic H.
Rating: 2 out of 5
following a purchase from 13/06/2024
Hello not the right carburetor received and I'm still waiting for news
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Response from Jardin Affaires
Hello, did you send a request to this address support https://savjardin.zendesk.com/hc/fr/requests/new
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Jean-Michel V.
Rating: 3 out of 5
following a purchase from 10/05/2024
delivery promised in 4 5 days but 1 month in truth
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Response from Jardin Affaires
Hello, Please note that the information we give you concerning the delivery of orders is for information only and in the best of situations. Unfortunately, we sometimes encounter problems, and we're sorry that we were out of stock at the time you placed your order and that you received it late. We informed you of the delay and offered to cancel the order if preferable, and you chose to wait instead. We wish you every success with your product. Sincerely, The After-Sales Service Team
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Stephane J.
Rating: 4 out of 5
following a purchase from 15/06/2024
Very good for the price. Small problem with the c26 (stihl) debro head covers. The inside diameter is very slightly smaller than the original, so you have to rub it with an abrasive so that it fits and 'sinks' when you want the wire to come out.
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Christian C.
Rating: 4 out of 5
following a purchase from 11/06/2024
Fast delivery and good product
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Thierry B.
Rating: 4 out of 5
following a purchase from 11/06/2024
VERY GOOD
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Julien N.
Rating: 4 out of 5
following a purchase from 04/06/2024
Product finally not in stock but immediate refund.
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Henri P.
Rating: 4 out of 5
following a purchase from 04/06/2024
Product received, conforms to order. Very fast delivery.
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Gilles K.
Rating: 4 out of 5
following a purchase from 03/06/2024
Very good. A little buggy on very small slopes, but it soon gets back to work. For the moment, nothing to report, rather happy with my purchase, to be seen over time.
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Dominique C.
Rating: 4 out of 5
following a purchase from 05/06/2024
fine
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Marie-Line F.
Rating: 4 out of 5
following a purchase from 01/06/2024
I ordered a piece, the installation went well and delivery was fast.
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Jacques C.
Rating: 1 out of 5
following a purchase from 04/06/2024
Order placed then cancelled by your services without comments I do not understand it was in stock and payment accepted I await response
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Response from Jardin Affaires
Hello, we are very sorry but we are out of stock at the moment. This is why you have been refunded. Sincerely
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Lorenzo C.
Rating: 4 out of 5
following a purchase from 01/06/2024
Good product delivered vitz.
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Frederic P.
Rating: 4 out of 5
following a purchase from 31/05/2024
Received promptly, answered the phone. Robot mower works perfectly for the time being, not enough time to look at it over the long term.
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Alexandra W.
Rating: 4 out of 5
following a purchase from 28/05/2024
Fast order and delivery. I'm taking off one star for the delivery because it was thrown over the gate without ringing and without warning. Fortunately the package was not fragile.
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Christiane M.
Rating: 2 out of 5
following a purchase from 30/05/2024
Battery delivered very quickly BUT...it won't fit. Hedge trimmer motor burned out. I have filled in the return form on the website and have not heard from you. I do not receive the document for the return as you indicate in your conditions. I have filled in 2x with my purchase number. What has happened? Time is running out and I want to stay on schedule. Thank you for your reply.
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Response from Jardin Affaires
Hello, We're very sorry, but it wasn't the battery that caused your hedge trimmer motor to burn out. Your comment does not correspond to a product rating. Regarding your request, I've looked in our support department and I can't find anything. Did you make the request at this address https://savjardin.zendesk.com/hc/fr/requests/new
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Martial R.
Rating: 1 out of 5
following a purchase from 29/05/2024
After-sales service without reaction...
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Response from Jardin Affaires
Hello, looking at your file, I see that you received a part under warranty following your request. The after-sales service was very busy in June, but a solution has been found. Sincerely, The SUMEC after-sales team
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Jeremy C.
Rating: 4 out of 5
following a purchase from 27/05/2024
Alternative brand to that advertised, but still does the job
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Véronique M.
Rating: 4 out of 5
following a purchase from 26/05/2024
Fast delivery.
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Daniel D.
Rating: 4 out of 5
following a purchase from 26/05/2024
Very good
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Rene D.
Rating: 4 out of 5
following a purchase from 24/05/2024
VERY GOOD
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Lionel F.
Rating: 3 out of 5
following a purchase from 23/05/2024
Ordering a brushcutter part was quick and easy. The only problem is that the part doesn't fit on the head of my tool! I'm going to have to do some work!
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Sergio C.
Rating: 2 out of 5
following a purchase from 19/05/2024
The product advertised by the seller on the website photo is not the same as what was delivered. I bought Oregon brand wire and was sent Speed Go brand wire. I am not satisfied with my purchase.
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Michel C.
Rating: 1 out of 5
following a purchase from 20/05/2024
I have not received my order!
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Isabelle R.
Rating: 3 out of 5
following a purchase from 05/05/2024
The product complies, the only problem is that when I ordered, it was announced that I would receive my product within 48 hours !!!! And unfortunately I received it 3 weeks later!
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Pierluigi M.
Rating: 1 out of 5
following a purchase from 20/05/2024
pessima, l'oggetto non serve per quello per cui e pubblicizzato, da tre giorni cerco di contattarli per restituirlo ed avere il rimborso ma fanno finta di niente.
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Pierre M.
Rating: 1 out of 5
following a purchase from 01/12/2023
hello, the item in question is damaged after 4 uses, so I should return it to the manufacturer, but the shipping costs are my responsibility! what can I do?
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Carenini G.
Rating: 4 out of 5
following a purchase from 10/05/2024
Easy to get in touch with, fast shipping and a delivery that "goes everywhere". As for my lawnmower, we'll see when I use it!
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Julien S.
Rating: 4 out of 5
following a purchase from 13/05/2024
Compliant product
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Sánchez Mariño P.
Rating: 4 out of 5
following a purchase from 14/05/2024
Seriedad y rapidez en el envio.
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Mr L.
Rating: 1 out of 5
following a purchase from 13/04/2024
The product purchased was not the product received. I asked for a commercial discount to buy the right product again, I received an invalid code... it's not an optimal experience.
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Yves D.
Rating: 4 out of 5
following a purchase from 06/05/2024
This is my 2nd purchase of this type of product from the same brand. In store, impeccable. On line 2 problems: - Product arrives without screws or instructions - Impossible to repair the first one purchased with a new blade as they are out of stock. Open to discussion as these products are super efficient.
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Seurat L.
Rating: 1 out of 5
following a purchase from 04/05/2024
parts ordered do not match
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Dominique F.
Rating: 3 out of 5
following a purchase from 03/05/2024
fine
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Daniel P.
Rating: 4 out of 5
following a purchase from 26/03/2024
Serious company despite a delay of more than 1 month with a reminder well received the right product
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Didier R.
Rating: 4 out of 5
following a purchase from 20/04/2024
Well, delivery made. But if I had not called them, I had no news of my order.
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Christophe J.
Rating: 4 out of 5
following a purchase from 28/04/2024
Fast and reliable
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