Jardin Affaires consistently delivers items that match their descriptions and arrive quickly, with customers noting fast, well-tracked deliveries and products arriving in good condition for use or assembly. The store earns praise for reliable service and responsiveness, including prompt exchanges and helpful customer support that handles replacements and communications smoothly. Product variety and accessible pricing are highlighted, with many reviews citing the toughness and suitability of materials, ease of use, and confidence in performance for tasks like lifting loads or operating equipment. Overall reliability, clear packaging, and efficient order processing are repeatedly emphasized as strengths.
I receive an SMS with the code to collect my parcel on Tuesday 30 April 12:36. I picked it up on Thursday May 2, 9:40am. The shopkeeper tells me that the parcel went back to the manufacturer this morning.
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Alain B.
Rating: 3 out of 5
following a purchase from 20/04/2024
far too expensive for half an hour's autonomy
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Leger F.
Rating: 1 out of 5
following a purchase from 20/04/2024
I did not receive the blade but a small plastic part ???? Since then, despite two emails, no response from the seller. Fortunately I paid with paypal and will get a refund.
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Guy P.
Rating: 2 out of 5
following a purchase from 07/04/2024
quite disappointed, the ride-on mower I bought from you was delivered without instructions in French and lacks power, often stalls and is not very practical to use... In short, not a very convincing purchase, especially as it's my first order on your site.
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Antoine G.
Rating: 4 out of 5
following a purchase from 04/04/2024
Delivery times not very precise when ordering
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Gerard C.
Rating: 4 out of 5
following a purchase from 18/04/2024
Super! the machine works very well and is as light as the service says it is (3 kg in working order) and also dispatches it quickly. I hope that the service will be as responsive in the event of a problem. Thank you
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Jerome S.
Rating: 2 out of 5
following a purchase from 15/04/2024
It's very unfortunate when you're in a hurry to receive an order that's different from the one you'd hoped for... But what's even more annoying is when the after-sales service asks for photos of the documents to drag things out...
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Ets G.
Rating: 4 out of 5
following a purchase from 14/03/2024
CONFORMING PRODUCT, request respected, no problem, satisfied with my purchase.
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Claude A.
Rating: 4 out of 5
following a purchase from 14/04/2024
Company unknown to me, found product following internet search. Satisfied.
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Jean A.
Rating: 4 out of 5
following a purchase from 13/04/2024
Very fast delivery
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Renard P.
Rating: 4 out of 5
following a purchase from 13/04/2024
Fast and according to what I ordered thank you
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Olivier B.
Rating: 1 out of 5
following a purchase from 07/04/2024
Article not received, no response to my complaint...
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Bernard B.
Rating: 3 out of 5
following a purchase from 15/04/2024
The discs supplied are not Oregon Gator speed leads, but I'm going to use them anyway.
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Jp H.
Rating: 3 out of 5
following a purchase from 15/04/2024
For the product ordered RAS on the other hand for the delivery I pay 9.90 to have UPS finally I ss delivered by Amazon, that I boycott! What's more, Amazon delivery is cheaper, so I should be reimbursed the difference - NOT GLOP!
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Serge G.
Rating: 1 out of 5
following a purchase from 13/04/2024
I can't answer you, I'm still waiting for my order which was supposed to be delivered on April 17th, I'm very disappointed.
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Jacques L.
Rating: 1 out of 5
following a purchase from 11/04/2024
An item ordered on 11/04 for delivery on 12/04, we are now on 22/04 and the order has still not been delivered despite almost daily emails from the carrier!
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Fabien S.
Rating: 4 out of 5
following a purchase from 07/04/2024
Conforming articles.
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Lesage T.
Rating: 3 out of 5
following a purchase from 06/04/2024
Delivery time far too long, and delivery poorly done, late...
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Response from Jardin Affaires
Hello, you bought your item knowing that there was a 6 to 10 day lead time as indicated on our site because it's a part that we don't have in stock. You ordered on April 6th, we made a restocking request on the 7th and it was shipped on the 12th. You received it on April 17th. We have kept our promise. You were aware of the lead time before your purchase. Sincerely
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Leopold M.
Rating: 3 out of 5
following a purchase from 08/04/2024
Online chat contact with no answers, we felt left out.
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Philippe R.
Rating: 4 out of 5
following a purchase from 17/03/2024
Hello, the site is clear and explicit. The order was quickly delivered in perfect condition. One small question: could you give me the link to claim my 3-year warranty?
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Luc T.
Rating: 4 out of 5
following a purchase from 11/04/2024
The choice of delivery method (speed) is not easy.
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Gerard S.
Rating: 1 out of 5
following a purchase from 03/04/2024
I have not received my parcel. Where is it? L2 pieces automobiles has not received it.
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Craig C.
Rating: 1 out of 5
following a purchase from 10/04/2024
I have not received the item yet! I have had an email saying it was delivered! But there was no parcel delivered toy property
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Vincent M.
Rating: 4 out of 5
following a purchase from 06/04/2024
Material compliant and adaptable to my TB250JD brushcutter. Perhaps a little more expensive than another site that I won't mention.
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Erwan L.
Rating: 1 out of 5
following a purchase from 16/01/2024
3 months to get a part but I received it anyway, a bit sad to have to call several times to get news, not even a commercial gesture for the inconvenience, I think I'll have to trust this site for another order.
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Ludovic C.
Rating: 4 out of 5
following a purchase from 30/03/2024
Good performance
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Gerard J.
Rating: 4 out of 5
following a purchase from 31/03/2024
Fast delivery, no surprises.
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Alain T.
Rating: 1 out of 5
following a purchase from 22/03/2024
product not received
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Guy A.
Rating: 4 out of 5
following a purchase from 21/03/2024
Original equipment
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Lafourcade L.
Rating: 4 out of 5
following a purchase from 18/03/2024
It wasn't the right product.
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Guillaume L.
Rating: 4 out of 5
following a purchase from 20/03/2024
Cheaper product than elsewhere, and fast delivery.
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Didier D.
Rating: 4 out of 5
following a purchase from 19/03/2024
Good product delivered on time Maybe a bit expensive
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Jean-Claude H.
Rating: 2 out of 5
following a purchase from 18/03/2024
After 8 still no order delivered. The only response from the store, several times in a row "the carrier will contact you" When??
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Jannick G.
Rating: 3 out of 5
following a purchase from 15/03/2024
No problem with the blade screws, the product complies. However, I bought 3 products from you and I'm paying 3 times the shipping costs! (At €5 per bolt, that's a bit much!) Couldn't you do a grouped calculation?
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Faustino S.
Rating: 4 out of 5
following a purchase from 13/03/2024
Francamente buena, bien atendido y rapidez en la entrega. El único inconveniente, el alto precio del producto.
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Jean-Jacques G.
Rating: 1 out of 5
following a purchase from 05/03/2024
No phone number, no contacts Always answer a machine All the contact information I gave does not seem to include address and phone number. I am asked if I will go if I am happy with my product, it would be very interesting that I receive it because I still have not received For now I have my zero as a star thank you
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Response from Jardin Affaires
Hello, We'd like to clarify a few points you mentioned in your review. Firstly, regarding the absence of a telephone number on our site, we would like to point out that although we do not display our telephone number directly, we offer other means of contact such as the online contact form and live chat to meet your needs. In addition, we'd like to point out that there was telephone contact between you and our teams. We took the time to explain to you the reasons for the delay in your parcel, which are in no way linked to an error in your contact details as you say. You were dealing with members of our customer service team, not with automated responses or machines. Regarding your statement that your package was not delivered, we have checked our records and found that the package was indeed delivered with your signature as proof. We appreciate your feedback and want to assure you that we are here to answer any questions or concerns you may have. Please do not hesitate to contact us directly should you require any further information. Sincerely, The Customer Service Team
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Jerome D.
Rating: 1 out of 5
following a purchase from 07/03/2024
normally delivered in 3 days, it's been 8 days and still nothing.
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Dominique G.
Rating: 4 out of 5
following a purchase from 04/03/2024
Happy with my purchase of the equipment I ordered. But no answer corresponding to the 2 years 3 or especially 5 guarantee considered by Echo on this material. I'm still waiting for a reply from jardin affaires.........
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Response from Jardin Affaires
Hello, The warranty is 2 years for professionals and 5 years for individuals. We hope this answers your question. We apologize for the delay in responding. Best regards,
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Nicolas B.
Rating: 4 out of 5
following a purchase from 19/02/2024
Satisfied
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Maxime R.
Rating: 2 out of 5
following a purchase from 26/01/2024
I am extremely happy with the quality of the material supplied. However, the after-sales service is unacceptable. At the time of my purchase, many tools were out of stock, but this did not appear anywhere on the site... So when I ordered, three days later there was no return on my order. I sent an e-mail for more information. That's when I found out about the lack of certain tools. I asked if the rest would arrive soon, and was told that they were waiting until they had the whole order before sending it. Without much precision as to a date. If I'd known that, I wouldn't have ordered all the tools, given to me by my family for my birthday, and I would have taken the rest elsewhere. But there it was, impossible to change the order... After several threats to ask for a refund, with my right of withdrawal. It took me 10 days after the purchase to get good news and finally my parcel 2 days later. We need to review the communication of the site and the service.
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Response from Jardin Affaires
Hello, thank you for your feedback. We'll be sure to inform our customer relations department of your return. However, after analyzing the exchanges you had with our customer advisor, you were indeed notified that 3 items were out of stock. What's more, on our site, when you consult an item, under the price indication, you can see whether an item will arrive in 24 to 48 hours with the words "AVAILABLE - DELIVERY WITHIN 24/48 HOURS" or whether it is available later, generally between 6 and 10 days in our warehouse, with the words "Available within 6 to 10 days". I can see that you haven't looked at all our availabilities, otherwise you wouldn't be so unhappy.
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