Jardin Affaires consistently delivers items that match their descriptions and arrive quickly, with customers noting fast, well-tracked deliveries and products arriving in good condition for use or assembly. The store earns praise for reliable service and responsiveness, including prompt exchanges and helpful customer support that handles replacements and communications smoothly. Product variety and accessible pricing are highlighted, with many reviews citing the toughness and suitability of materials, ease of use, and confidence in performance for tasks like lifting loads or operating equipment. Overall reliability, clear packaging, and efficient order processing are repeatedly emphasized as strengths.
The product looks very good, but the carrier was dreadful. Although a delivery time was confirmed (by phone three days prior), they did not show up, despite our repeated calls during which they promised to deliver on the scheduled day. And when they finally delivered, the truck was not equipped with a lift gate and the driver simply dropped the pallet from the back of the truck – a drop of about 1.5 m – fortunately, nothing was fragile! He then dragged the pallet (without a dolly) on our driveway, thus damaging the surface. I appreciate the company, but I will not place any more orders due to this catastrophic delivery.
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Daniel E.
Rating: 3 out of 5
following a purchase from 03/03/2026
The review of the store should have been 5 stars because all interactions with the seller were perfect! But because of the provider responsible for the final delivery, I reduced the stars: delayed by a carrier (the Toulouse messengers) who let me down for 2 consecutive days under false pretenses, I had to go pick up my package myself at this carrier's depot. Very satisfied with the seller, very dissatisfied with the provider chosen for the delivery.
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Nicolas L.
Rating: 1 out of 5
following a purchase from 03/02/2026
I understand your promo the machine is from 2024 (2 years)
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Olivier L.
Rating: 1 out of 5
following a purchase from 10/01/2026
Product does not match the photo
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Cyrille S.
Rating: 1 out of 5
following a purchase from 05/01/2026
I have not been delivered
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Daniel L.
Rating: 2 out of 5
following a purchase from 31/12/2025
I ordered this piece that seemed cheap compared to the usual price, I understood why when I unpacked it, it has paint defects in various places and even a twisted element that, due to the packaging, cannot be attributed to transport. In this case, it would be more honest to specify "discounted due to defects", we wouldn't be surprised.
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Unai U.
Rating: 3 out of 5
following a purchase from 21/12/2025
The packaging did not seem appropriate to me. The cardboard box arrived crushed.
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Andre H.
Rating: 1 out of 5
following a purchase from 14/12/2025
Very fast delivery
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Hervé H.
Rating: 1 out of 5
following a purchase from 21/11/2025
Item received not new but on display, old, damaged, without packaging or accessories while sold as new. Unpleasant feeling of being cheated!
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Steven V.
Rating: 1 out of 5
following a purchase from 23/11/2025
The after-sales service seems non-existent. I tried to contact them through various means, but without success. Impossible to return a package. Disgraceful service.
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Ioannis K.
Rating: 1 out of 5
following a purchase from 10/11/2025
No communication for a week. I had to send an email to get information about my order.
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Eric L.
Rating: 1 out of 5
following a purchase from 13/11/2025
14 days to be delivered! Certainly Jardin Affaires is not responsible for the shortcomings of the delivery person, but it is responsible for the choice of its partners. The customer service follow-up needs to be reviewed as well ...
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Vincenzo F.
Rating: 2 out of 5
following a purchase from 04/11/2025
I wrote more than once to get news about my order without ever receiving a response. Anyway, the item finally arrived.
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Tecno F.
Rating: 1 out of 5
following a purchase from 24/10/2025
Good morning, As of today we have not yet received our order. Aldo Tecno Friul
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Philippe L.
Rating: 1 out of 5
following a purchase from 14/10/2025
Satisfied with my purchase but not with the follow-up. Despite my requests, I have not received an invoice.
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Pierre-Alexandre L.
Rating: 2 out of 5
following a purchase from 22/06/2025
3 months to receive the order, I no longer believed it. No response to my email inquiries
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Roberto R.
Rating: 2 out of 5
following a purchase from 30/09/2025
Package received too late and incompatible. You should provide the dimensions so that we can compare with the original. I lost over 18 Euros. Best regards.
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Christophe C.
Rating: 1 out of 5
following a purchase from 15/10/2025
very good
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Jihaime L.
Rating: 1 out of 5
following a purchase from 10/10/2025
Not the ordered product received, original requested and not received, poor quality copy and not compliant with the reference.
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Quinn S.
Rating: 1 out of 5
following a purchase from 29/12/2024
No one has responded to my email about a battery which doesnt work. I am trying to use the warrenty but no one at Jardin Affairs is responding.
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Francois J.
Rating: 1 out of 5
following a purchase from 03/10/2025
My order has still not arrived!
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William G.
Rating: 1 out of 5
following a purchase from 24/09/2025
I have sent 3 messages via customer service and I have never received a response. Indeed, due to an error, I wish to return the wheels I ordered and have received no reply from their services.
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Sergi R.
Rating: 2 out of 5
following a purchase from 11/09/2025
It wasn't exactly the same reference, there is an error in the imagination.
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Violle A.
Rating: 2 out of 5
following a purchase from 05/09/2025
Very difficult to get a response regarding the delivery of the ordered material (announced 5 days on the site but not respected => more than 2 weeks after the order). However, the delivered material meets expectations.
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Juan Carlos C.
Rating: 1 out of 5
following a purchase from 12/09/2025
I have requested the invoice and they have not sent it to me.
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Marc M.
Rating: 1 out of 5
following a purchase from 08/09/2025
No feedback on customer service, I requested to return my purchase by applying the right of withdrawal.
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Henrik B.
Rating: 3 out of 5
following a purchase from 25/08/2025
Items arrived and work fine, but communication was not good. The items were not shipped untill 2 weeks after I bought them, and I contacted chat and sent mails without receiving any answer at all.
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Klaas V.
Rating: 3 out of 5
following a purchase from 08/09/2025
I have received it, did not meet my expectations. I sent you a message but have not received a response from you. Returned it on Saturday 13-09-2025. Still no message that you have received it. I hope you will refund me the amount. Best regards, Klaas van Goudswaard
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Evren B.
Rating: 1 out of 5
following a purchase from 31/08/2025
I made a mistake in purchasing a product. I had to contact customer service several times to get a refund and it still hasn't been done. I'm a bit disappointed in that sense...
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Dominique H.
Rating: 1 out of 5
following a purchase from 08/09/2025
Package shipped and received quickly. It's a pity that the carrier GLS did not inform that they had changed the drop-off location. This would have spared me an unnecessary trip.
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Jf Z.
Rating: 2 out of 5
following a purchase from 06/09/2025
The reality of the proposals and the business relationship needs to be reviewed.
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Vaché J.
Rating: 1 out of 5
following a purchase from 26/08/2025
Hello. I have received my order and am waiting for a response to my request from August 28, 2025, for the refund and return of the item OREGON P6132315001 that does not match its description ALÉSAGE 20 MM.
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Elke L.
Rating: 2 out of 5
following a purchase from 04/09/2025
bad description not sent as shown no response to inquiry will never order from you again
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Alain M.
Rating: 1 out of 5
following a purchase from 25/08/2025
this is not the right model it must be said that it is not very clear
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Otto D.
Rating: 1 out of 5
following a purchase from 27/08/2025
You can ask whatever you want from them.....they will never answer.....even if you write them in french language
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Luis P.
Rating: 1 out of 5
following a purchase from 15/08/2025
J'ai acheté une pièce sur le site web. La mauvaise pièce est arrivée. J'ai envoyé quatre e-mails. Personne n'a répondu. J'ai envoyé deux messages via le centre de messagerie. Personne n'a répondu. J'ai dû payer les frais de port suite à une erreur, et je n'ai toujours pas reçu l'argent sur mon compte. Je n'achèterai plus sur ce site.
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Sagne S.
Rating: 1 out of 5
following a purchase from 25/08/2025
I still haven't received anything!
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Defert M.
Rating: 1 out of 5
following a purchase from 07/08/2025
Delivery deadlines not respected
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Benoit M.
Rating: 1 out of 5
following a purchase from 07/08/2025
Did not receive the correct merchandise and no response to my complaint
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Wolfgang V.
Rating: 1 out of 5
following a purchase from 04/08/2025
No delivery received, address was in Germany but the order showed France as the country, I tried to change it but received no response.
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