Jardin Affaires consistently delivers items that match their descriptions and arrive quickly, with customers noting fast, well-tracked deliveries and products arriving in good condition for use or assembly. The store earns praise for reliable service and responsiveness, including prompt exchanges and helpful customer support that handles replacements and communications smoothly. Product variety and accessible pricing are highlighted, with many reviews citing the toughness and suitability of materials, ease of use, and confidence in performance for tasks like lifting loads or operating equipment. Overall reliability, clear packaging, and efficient order processing are repeatedly emphasized as strengths.
From bad to worse: they call to complain about their rating. In fact, they lost the message sent through their site but refuse to admit it. In 5 minutes of conversation, they never asked me what the subject of my customer service request was. Impressive, isn't it? And they dare to cut the conversation short by accusing me of bad faith..
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Jo J.
Rating: 1 out of 5
following a purchase from 31/03/2025
1. No feedback on the order status 2. 17 days of waiting instead of the 10 announced 3. Delivered to a different UPS pickup point than the one chosen. Not really convinced... Nobody is perfect but well....
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Alexandre P.
Rating: 1 out of 5
following a purchase from 13/04/2025
still waiting for a response from them, as there is an item that does not match my order
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Vincent V.
Rating: 1 out of 5
following a purchase from 22/03/2025
I did not receive the correct part, I tried to contact them through their customer service, via the email address I had on my invoice and via Paypal and I have not received any response in 3 weeks. Avoid.
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Jean Claude J.
Rating: 1 out of 5
following a purchase from 03/04/2025
Delivery not in accordance with the order nor with the characteristics presented on the internet No response after 1 week of complaint
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Stephen B.
Rating: 1 out of 5
following a purchase from 16/03/2025
Nearly 4 weeks for delivery. No response to messages. I finally received my order after filing a complaint with PayPal.
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Olivier M.
Rating: 2 out of 5
following a purchase from 26/01/2025
No communication about delivery delays and if we don't call customer service, no information.
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Gilles G.
Rating: 3 out of 5
following a purchase from 02/04/2025
Order was great, but delivery was two days late and especially not to the location I had chosen!! It's a shame!!! Best regards
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Patrick F.
Rating: 3 out of 5
following a purchase from 31/03/2025
Very good experience
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Freddy P.
Rating: 1 out of 5
following a purchase from 21/03/2025
No, respect for delivery deadlines
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Frédéric D.
Rating: 2 out of 5
following a purchase from 22/02/2025
The part does not match the original. Otherwise, the order was delivered quickly.
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Nadege M.
Rating: 3 out of 5
following a purchase from 12/02/2025
No problem with the cutting plate but the wheels!! Ordered 2 halves to make one wheel received 2 females!!
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Fabrice T.
Rating: 1 out of 5
following a purchase from 27/01/2025
Price dropped by 10 euros the day after my purchase, you know how to upset customers.
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Alejandro R.
Rating: 1 out of 5
following a purchase from 23/01/2025
Les he escrito para intentar devolver el producto ya que no es el que necesitaba y no me han contestado
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Arnaud L.
Rating: 1 out of 5
following a purchase from 31/12/2024
After ordering a metal protective cover, the part I received was damaged (chipped, blistered and scratched paint, and a bent mounting bracket). I therefore turned to the after-sales service, which was conspicuous by its silence: in 4 weeks and after 4 reminders, only an evasive e-mail indicating that my ticket was "taken care of" (sic) I therefore consider that I've been swindled. It was my first purchase on JardinAffaires and of course my last... To be avoided...
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Pierre C.
Rating: 3 out of 5
following a purchase from 12/01/2025
Material conforms but delivery point not respected
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Franz-Peter E.
Rating: 1 out of 5
following a purchase from 11/12/2024
The ordered gripper was delivered by Hermes in a UPS box. The pliers have signs of use and were loose in the box without protective packaging. The supposedly new product is used and I will not be ordering from J.A. again.
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Bernard C.
Rating: 1 out of 5
following a purchase from 13/11/2024
Very disappointed and yet loyal customer the equipment does not work and despite several complaints I have no response on equipment purchased from jardin affaires.
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Christophe D.
Rating: 1 out of 5
following a purchase from 12/11/2024
Unfortunately, I did not receive the item... despite 2 attempts to contact me, no response from the seller. Paypal dispute in progress to try to resolve this incident.
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Response from Jardin Affaires
Hello, Thank you for your feedback. You did not receive our first parcel which was returned to us. Upon receipt and after consultation with you, we reshipped your item and we note that you received it on December 12, 2024. Thank you and see you soon on Jardin Affaires.
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José G.
Rating: 2 out of 5
following a purchase from 17/10/2024
Pruner delivered in 24 hours. I didn't meet the safety requirements to use it, so I sent it back unopened the same day by post. I'm waiting for a refund ?????
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Response from Jardin Affaires
Hello José, thank you for sharing your experience with our site. We are sorry that you were unable to use our pruner due to safety conditions. We appreciate your diligence in returning it promptly and will ensure that you are refunded as soon as possible. We always listen to our customers and continually work to improve our products and services to ensure a positive experience for our customers. Thank you for your confidence in Jardin Affaires.
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Alain S.
Rating: 1 out of 5
following a purchase from 18/10/2024
I commented on a chainsaw chain pack. I only received one chain. I reported the problem to the seller by e-mail. To date I have no answer. If the company doesn't reply, I'll take legal action with dgccrf.
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Response from Jardin Affaires
Hello Alain, thank you for taking the time to share your experience with our Jardin Affaires website. We would like to apologize for the confusion regarding your chainsaw chain pack. We assure you that this is not a common practice and we will work to prevent this from happening again in the future. Your satisfaction is our priority, and we hope to be able to resolve this issue with you by e-mail as soon as possible. If you need any further assistance, please do not hesitate to contact us. We are always here to help. Sincerely, the Jardin Affaires team.
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Robert H.
Rating: 3 out of 5
following a purchase from 01/10/2024
Delivery was supposed to be free but when I checked out it was €50 and incredibly slow (UPS). Not the best experience but the lawnmower is great.
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Philippe V.
Rating: 1 out of 5
following a purchase from 14/09/2024
no contact for material reimbursement
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Mireille C.
Rating: 3 out of 5
following a purchase from 05/06/2024
I'm not happy because when I ordered my 2 items were in stock and then one was missing. So I waited 2 months. I sent an email to know the status of my order. Still at the same point! I refused the missing item, so I received one item out of 2. Customer service quickly understood my problem and gave me a solution. I don't know if I will recommend this site.
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Dominique P.
Rating: 3 out of 5
following a purchase from 22/07/2024
I'm still waiting to hear about the replacement batteries, which are the wrong ones and have been paid for.
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Amari D.
Rating: 1 out of 5
following a purchase from 06/07/2024
Big problem with this site, I order after 10 days still no news (I ask to cancel my order and go pick up my product at the store). I can't stay without a tractor for months ... I contact them to warn them and they send me the product despite my request ... I made 5 mails without answer of their by with a litigation paypal to be refunded After 10 of expenses of return and that paypal refunds me the product not the facts of return (10 euros of lost) for an article - of 90 euros In short sav, customer service to flee Nobody answers your mall thank you has Paypal
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Xavier C.
Rating: 3 out of 5
following a purchase from 26/07/2024
Delivery time too long and no possibility of delivery in a "point Relais".
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Thomas S.
Rating: 2 out of 5
following a purchase from 14/07/2024
Habe Ware noch nicht erhalten! Habe Doch bezahlt? oder?
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Jean Yves A.
Rating: 2 out of 5
following a purchase from 17/07/2024
deplorable delivery , no contact
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Fabrice R.
Rating: 1 out of 5
following a purchase from 14/07/2024
The product delivered to me does not correspond at all to the product I ordered.
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Christian T.
Rating: 2 out of 5
following a purchase from 24/06/2024
material as ordered very poor quality delivery time not respected
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Dominique D.
Rating: 3 out of 5
following a purchase from 08/07/2024
All I needed was the circlip, but it wasn't sold separately, even in multiples.
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Fabre Y.
Rating: 1 out of 5
following a purchase from 01/07/2024
A week and a half and still nothing received, deplorable delivery service!
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Response from Jardin Affaires
Hello, following your request we had made a request to the carrier. Your package will be refunded. In the interests of clarity with our future customers, could you please change your rating as 1/5 does not reflect the work we do for our customers. We do everything we can to provide the best service, but sometimes the delivery people fail us. What's more, we're a small company and small reviews like yours penalize us and our jobs. Thank you for your understanding.
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Daniel P.
Rating: 3 out of 5
following a purchase from 23/06/2024
bonjour avant de donner mon avis j'aimerais bien recevoir le total de ma commande merci
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Response from Jardin Affaires
Hello, I've tried to contact you but we don't understand your request as we haven't received a message of dissatisfaction from you on our mailbox. You can leave us a ticket at this address. https://savjardin.zendesk.com/hc/fr/requests/new Sincerely
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Christian H.
Rating: 1 out of 5
following a purchase from 31/05/2024
I received a piece of equipment that does not work. Irreparable fault, and for 1 month I have received no reply and no solution...lamentable.
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Response from Jardin Affaires
Hello, We are sorry that there was a problem with this product and that we had delays in this period of high demand. We had exchanges in June and our last message was last Monday, explaining the possible solutions and asking for your confirmation. We will renew our request by email and we invite you to reply to our email so that we can resolve the situation. Sincerely, The After-Sales Service Team
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Christophe D.
Rating: 1 out of 5
following a purchase from 18/06/2024
Product does not conform and to date there has been no response to my request.
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Response from Jardin Affaires
Hello, We sent you a message on July 15, confirming your refund and offering support from the specialist team, we are still waiting for your response if necessary. Sincerely, The SUMEC after-sales service team
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Philippe C.
Rating: 1 out of 5
following a purchase from 19/06/2024
Wrong part number received No return from service
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Response from Jardin Affaires
Hello, We're sorry if there was a logistical error. As you know, we have refunded your order and sent you a confirmation. Please do not hesitate to contact us should you require any further advice or wish to place another order. Sincerely, The after-sales team
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Gérard D.
Rating: 1 out of 5
following a purchase from 20/06/2024
NO FOLLOW-UP FOR SOAP
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Response from Jardin Affaires
Hello, We confirm that you have had an after-sales service as we have sent you an item under warranty. Sincerely, The SUMEC after-sales service team
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Lionel C.
Rating: 1 out of 5
following a purchase from 15/06/2024
Machine broke down after 30 seconds. Return or exchange impossible because I used the machine !!! So guarantee or your money back if you don't use it !!!!!!
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Response from Jardin Affaires
Hello, we are sincerely sorry but the review does not correspond to a review of our brand. Moreover, in your exchange, you ask for a satisfied or refunded, it is not our policy. This is not our policy. However, we have suggested that you fill in a form to have your request processed. Please follow the procedure. Sincerely
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Frederic H.
Rating: 2 out of 5
following a purchase from 13/06/2024
Hello not the right carburetor received and I'm still waiting for news
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Response from Jardin Affaires
Hello, did you send a request to this address support https://savjardin.zendesk.com/hc/fr/requests/new
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