Jardin Affaires consistently delivers items that match their descriptions and arrive quickly, with customers noting fast, well-tracked deliveries and products arriving in good condition for use or assembly. The store earns praise for reliable service and responsiveness, including prompt exchanges and helpful customer support that handles replacements and communications smoothly. Product variety and accessible pricing are highlighted, with many reviews citing the toughness and suitability of materials, ease of use, and confidence in performance for tasks like lifting loads or operating equipment. Overall reliability, clear packaging, and efficient order processing are repeatedly emphasized as strengths.
delivery promised in 4 5 days but 1 month in truth
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Response from Jardin Affaires
Hello, Please note that the information we give you concerning the delivery of orders is for information only and in the best of situations. Unfortunately, we sometimes encounter problems, and we're sorry that we were out of stock at the time you placed your order and that you received it late. We informed you of the delay and offered to cancel the order if preferable, and you chose to wait instead. We wish you every success with your product. Sincerely, The After-Sales Service Team
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Jacques C.
Rating: 1 out of 5
following a purchase from 04/06/2024
Order placed then cancelled by your services without comments I do not understand it was in stock and payment accepted I await response
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Response from Jardin Affaires
Hello, we are very sorry but we are out of stock at the moment. This is why you have been refunded. Sincerely
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Christiane M.
Rating: 2 out of 5
following a purchase from 30/05/2024
Battery delivered very quickly BUT...it won't fit. Hedge trimmer motor burned out. I have filled in the return form on the website and have not heard from you. I do not receive the document for the return as you indicate in your conditions. I have filled in 2x with my purchase number. What has happened? Time is running out and I want to stay on schedule. Thank you for your reply.
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Response from Jardin Affaires
Hello, We're very sorry, but it wasn't the battery that caused your hedge trimmer motor to burn out. Your comment does not correspond to a product rating. Regarding your request, I've looked in our support department and I can't find anything. Did you make the request at this address https://savjardin.zendesk.com/hc/fr/requests/new
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Martial R.
Rating: 1 out of 5
following a purchase from 29/05/2024
After-sales service without reaction...
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Response from Jardin Affaires
Hello, looking at your file, I see that you received a part under warranty following your request. The after-sales service was very busy in June, but a solution has been found. Sincerely, The SUMEC after-sales team
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Lionel F.
Rating: 3 out of 5
following a purchase from 23/05/2024
Ordering a brushcutter part was quick and easy. The only problem is that the part doesn't fit on the head of my tool! I'm going to have to do some work!
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Sergio C.
Rating: 2 out of 5
following a purchase from 19/05/2024
The product advertised by the seller on the website photo is not the same as what was delivered. I bought Oregon brand wire and was sent Speed Go brand wire. I am not satisfied with my purchase.
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Michel C.
Rating: 1 out of 5
following a purchase from 20/05/2024
I have not received my order!
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Isabelle R.
Rating: 3 out of 5
following a purchase from 05/05/2024
The product complies, the only problem is that when I ordered, it was announced that I would receive my product within 48 hours !!!! And unfortunately I received it 3 weeks later!
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Pierluigi M.
Rating: 1 out of 5
following a purchase from 20/05/2024
pessima, l'oggetto non serve per quello per cui e pubblicizzato, da tre giorni cerco di contattarli per restituirlo ed avere il rimborso ma fanno finta di niente.
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Pierre M.
Rating: 1 out of 5
following a purchase from 01/12/2023
hello, the item in question is damaged after 4 uses, so I should return it to the manufacturer, but the shipping costs are my responsibility! what can I do?
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Mr L.
Rating: 1 out of 5
following a purchase from 13/04/2024
The product purchased was not the product received. I asked for a commercial discount to buy the right product again, I received an invalid code... it's not an optimal experience.
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Seurat L.
Rating: 1 out of 5
following a purchase from 04/05/2024
parts ordered do not match
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Dominique F.
Rating: 3 out of 5
following a purchase from 03/05/2024
fine
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Cyril G.
Rating: 1 out of 5
following a purchase from 23/04/2024
I receive an SMS with the code to collect my parcel on Tuesday 30 April 12:36. I picked it up on Thursday May 2, 9:40am. The shopkeeper tells me that the parcel went back to the manufacturer this morning.
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Alain B.
Rating: 3 out of 5
following a purchase from 20/04/2024
far too expensive for half an hour's autonomy
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Leger F.
Rating: 1 out of 5
following a purchase from 20/04/2024
I did not receive the blade but a small plastic part ???? Since then, despite two emails, no response from the seller. Fortunately I paid with paypal and will get a refund.
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Guy P.
Rating: 2 out of 5
following a purchase from 07/04/2024
quite disappointed, the ride-on mower I bought from you was delivered without instructions in French and lacks power, often stalls and is not very practical to use... In short, not a very convincing purchase, especially as it's my first order on your site.
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Jerome S.
Rating: 2 out of 5
following a purchase from 15/04/2024
It's very unfortunate when you're in a hurry to receive an order that's different from the one you'd hoped for... But what's even more annoying is when the after-sales service asks for photos of the documents to drag things out...
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Olivier B.
Rating: 1 out of 5
following a purchase from 07/04/2024
Article not received, no response to my complaint...
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Bernard B.
Rating: 3 out of 5
following a purchase from 15/04/2024
The discs supplied are not Oregon Gator speed leads, but I'm going to use them anyway.
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Jp H.
Rating: 3 out of 5
following a purchase from 15/04/2024
For the product ordered RAS on the other hand for the delivery I pay 9.90 to have UPS finally I ss delivered by Amazon, that I boycott! What's more, Amazon delivery is cheaper, so I should be reimbursed the difference - NOT GLOP!
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Serge G.
Rating: 1 out of 5
following a purchase from 13/04/2024
I can't answer you, I'm still waiting for my order which was supposed to be delivered on April 17th, I'm very disappointed.
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Jacques L.
Rating: 1 out of 5
following a purchase from 11/04/2024
An item ordered on 11/04 for delivery on 12/04, we are now on 22/04 and the order has still not been delivered despite almost daily emails from the carrier!
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Lesage T.
Rating: 3 out of 5
following a purchase from 06/04/2024
Delivery time far too long, and delivery poorly done, late...
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Response from Jardin Affaires
Hello, you bought your item knowing that there was a 6 to 10 day lead time as indicated on our site because it's a part that we don't have in stock. You ordered on April 6th, we made a restocking request on the 7th and it was shipped on the 12th. You received it on April 17th. We have kept our promise. You were aware of the lead time before your purchase. Sincerely
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Leopold M.
Rating: 3 out of 5
following a purchase from 08/04/2024
Online chat contact with no answers, we felt left out.
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Gerard S.
Rating: 1 out of 5
following a purchase from 03/04/2024
I have not received my parcel. Where is it? L2 pieces automobiles has not received it.
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Craig C.
Rating: 1 out of 5
following a purchase from 10/04/2024
I have not received the item yet! I have had an email saying it was delivered! But there was no parcel delivered toy property
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Erwan L.
Rating: 1 out of 5
following a purchase from 16/01/2024
3 months to get a part but I received it anyway, a bit sad to have to call several times to get news, not even a commercial gesture for the inconvenience, I think I'll have to trust this site for another order.
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Alain T.
Rating: 1 out of 5
following a purchase from 22/03/2024
product not received
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Jean-Claude H.
Rating: 2 out of 5
following a purchase from 18/03/2024
After 8 still no order delivered. The only response from the store, several times in a row "the carrier will contact you" When??
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Jannick G.
Rating: 3 out of 5
following a purchase from 15/03/2024
No problem with the blade screws, the product complies. However, I bought 3 products from you and I'm paying 3 times the shipping costs! (At €5 per bolt, that's a bit much!) Couldn't you do a grouped calculation?
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Jean-Jacques G.
Rating: 1 out of 5
following a purchase from 05/03/2024
No phone number, no contacts Always answer a machine All the contact information I gave does not seem to include address and phone number. I am asked if I will go if I am happy with my product, it would be very interesting that I receive it because I still have not received For now I have my zero as a star thank you
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Response from Jardin Affaires
Hello, We'd like to clarify a few points you mentioned in your review. Firstly, regarding the absence of a telephone number on our site, we would like to point out that although we do not display our telephone number directly, we offer other means of contact such as the online contact form and live chat to meet your needs. In addition, we'd like to point out that there was telephone contact between you and our teams. We took the time to explain to you the reasons for the delay in your parcel, which are in no way linked to an error in your contact details as you say. You were dealing with members of our customer service team, not with automated responses or machines. Regarding your statement that your package was not delivered, we have checked our records and found that the package was indeed delivered with your signature as proof. We appreciate your feedback and want to assure you that we are here to answer any questions or concerns you may have. Please do not hesitate to contact us directly should you require any further information. Sincerely, The Customer Service Team
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Jerome D.
Rating: 1 out of 5
following a purchase from 07/03/2024
normally delivered in 3 days, it's been 8 days and still nothing.
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Maxime R.
Rating: 2 out of 5
following a purchase from 26/01/2024
I am extremely happy with the quality of the material supplied. However, the after-sales service is unacceptable. At the time of my purchase, many tools were out of stock, but this did not appear anywhere on the site... So when I ordered, three days later there was no return on my order. I sent an e-mail for more information. That's when I found out about the lack of certain tools. I asked if the rest would arrive soon, and was told that they were waiting until they had the whole order before sending it. Without much precision as to a date. If I'd known that, I wouldn't have ordered all the tools, given to me by my family for my birthday, and I would have taken the rest elsewhere. But there it was, impossible to change the order... After several threats to ask for a refund, with my right of withdrawal. It took me 10 days after the purchase to get good news and finally my parcel 2 days later. We need to review the communication of the site and the service.
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Response from Jardin Affaires
Hello, thank you for your feedback. We'll be sure to inform our customer relations department of your return. However, after analyzing the exchanges you had with our customer advisor, you were indeed notified that 3 items were out of stock. What's more, on our site, when you consult an item, under the price indication, you can see whether an item will arrive in 24 to 48 hours with the words "AVAILABLE - DELIVERY WITHIN 24/48 HOURS" or whether it is available later, generally between 6 and 10 days in our warehouse, with the words "Available within 6 to 10 days". I can see that you haven't looked at all our availabilities, otherwise you wouldn't be so unhappy.
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Monica P.
Rating: 1 out of 5
following a purchase from 26/12/2023
Dos semanas para recibir un pedido por el que pagas para recibirlo en 4 días máximo. Escribes a la empresa y nadie contesta. Además al bidón le falta el pasador del cierre pese a pagarlo como nuevo. El doble de caro que Amazon pero lo compré porque decían que llegaba antes ( no fue cierto ). No repetiría salvo si fuera gratis.
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Patrick C.
Rating: 1 out of 5
following a purchase from 05/07/2023
The company pays no attention to the information it receives, and delivers the goods several months late.
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Etienne M.
Rating: 3 out of 5
following a purchase from 22/11/2023
well
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Jacques K.
Rating: 3 out of 5
following a purchase from 17/11/2023
Product conforms. On the other hand, problems with the delivery: Deadlines were not met, the package was opened and resealed, the original self-adhesive stickers were cut off and replaced by transparent ones. I can provide you with the packaging.
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Denis P.
Rating: 3 out of 5
following a purchase from 17/10/2023
lack of communication and information
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Response from Jardin Affaires
Hello, every time you've made a request we've given you an answer about waiting times. Sincerely
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Christophe V.
Rating: 3 out of 5
following a purchase from 12/11/2023
Ras not yet tested
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