Jardin Affaires consistently delivers items that match their descriptions and arrive quickly, with customers noting fast, well-tracked deliveries and products arriving in good condition for use or assembly. The store earns praise for reliable service and responsiveness, including prompt exchanges and helpful customer support that handles replacements and communications smoothly. Product variety and accessible pricing are highlighted, with many reviews citing the toughness and suitability of materials, ease of use, and confidence in performance for tasks like lifting loads or operating equipment. Overall reliability, clear packaging, and efficient order processing are repeatedly emphasized as strengths.
Hello, we just replied to you a few hours ago on this subject, so you know. We have warned you.
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Sylvie L.
Rating: 3 out of 5
following a purchase from 13/10/2023
No reply to my 3 e-mails, you've accustomed me to better, and the hood is just the right one.
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Mattias D.
Rating: 1 out of 5
following a purchase from 14/09/2023
2 messen voor grasmachine besteld en betaald. maar 1 geleverd! meteen mail gestuurd en een week later nog steeds geen antwoord!!! service 0
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Response from Jardin Affaires
Hello, Thank you for modifying your comment as we have sent you your blade and replied to it. Sincerely
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Claude S.
Rating: 1 out of 5
following a purchase from 02/09/2023
battery only works for 10 minutes, problem of having to wait for a new one
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Nicolas H.
Rating: 1 out of 5
following a purchase from 13/08/2023
Mower arrived with a battery problem, impossible to start the mower, battery charging problem.
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Response from Jardin Affaires
Hello, have you contacted our after-sales service?
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Bernd T.
Rating: 1 out of 5
following a purchase from 14/08/2023
Bitte nichts kaufen nur Betrug keine Kommentation wegen falschem Teil kein Geld zurück brauche Returnzettel sonst muss ich auch noch die Rücksendung bezahlen einfach nur Betrug
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Response from Jardin Affaires
Hello, your comment is completely wrong. I am offering you a refund if the item sent is not returned. This second notation is really unjustified. Do you accept a refund? Sincerely
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Ion Gheorghe M.
Rating: 1 out of 5
following a purchase from 02/07/2023
On Monday July 3, I called twice to ask them to pay attention to my order (2 trapezoidal belts of 1519 for a gyroscope Del Morina 120 cm) and after receiving the package, waiting 5 days, I received the size 1750, which I have nothing to do with I wrote 2 emails asking where to return the product and mineni does not tell me where
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Response from Jardin Affaires
Hello, We've replied to you and told you that returns can be made to this address. Jardin Affaires 2 rue du moulin des arts 78550 Houdan Kind regards
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Alain D.
Rating: 3 out of 5
following a purchase from 20/06/2023
Everything is perfect except delivery expected in three to four days but received after 10 days.
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Jerome V.
Rating: 1 out of 5
following a purchase from 22/06/2023
A part of the parcel is missing. parcel redone by the carrier. 1 week waiting for a reply from after-sales service.
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Eddy D.
Rating: 2 out of 5
following a purchase from 14/06/2023
Bonjour achat de une tendeuse robot effectué le 14 juin aujourd'hui 22 toujours pas de tendeuse en livraison
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Valls M.
Rating: 1 out of 5
following a purchase from 04/06/2023
Cancelled order before shipping, but they sent anyway despite multiple messages saying not to. Don't reply either.
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Julien B.
Rating: 1 out of 5
following a purchase from 08/05/2023
After 2 hours of use, the chainsaw won't start... it's just unbelievable after 2 hours of initial use... I contact the after-sales service.
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Guy N.
Rating: 1 out of 5
following a purchase from 16/05/2023
Product ok but delivery catastrophic. The delivery man didn't show up, didn't ring the bell and just dropped the parcel off at a shop while the house was full. The shop was closed for 3 days, so recovery of the purchase was delayed by the same amount. Why offer home delivery if your carriers don't provide the service? This indelicate carrier is TNT. Change carriers, there are a lot of serious ones that manage to deliver without any problems and that keep me informed as they go round.
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Response from Jardin Affaires
Hello, we're sorry to hear that this has happened to you, but you've just noted the delivery company and not Jardin Affaires. Sincerely
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Alain L.
Rating: 2 out of 5
following a purchase from 15/05/2023
These 2 stars to say that the delivery by TNT was not made on Tuesday or Wednesday as stipulated in the tracking file, but only on Friday at 4pm, which forced us to stay 3 days at home waiting for the package.
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Response from Jardin Affaires
Hello, you ordered on our site on Sunday evening 14th and shipped on the 15th. We kept our promise to ship quickly so that TNT could deliver in 24 to 48 hours. You have noted TNT and not our service, which was delivered on time.
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Serhan M.
Rating: 1 out of 5
following a purchase from 10/04/2023
Not a very serious site!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/03/2023
Order placed on March 21. Mail delaying delivery by 6 days on March 27. Received on April 22 after two reminders.
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Response from Jardin Affaires
Hello, We are sorry that your package was delivered late. We understand that you were looking forward to this delivery and we are very sorry for any inconvenience this may have caused. We want you to know that we take our delivery commitments very seriously and are working hard to ensure that this does not happen again in the future. We have investigated the reasons for the delay and have taken steps to ensure that it does not happen again in the future. We hope you will accept our sincerest apologies for any inconvenience caused by this delay in delivery. We are always here to help and if you have any further questions or concerns, please do not hesitate to contact us. Sincerely, The Jardin Affaires team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/03/2023
Following my purchase, I did not receive the right product which had a certain price, out Following my call, they did not want to change my battery, so I paid too much, and no refund. I'm not satisfied.
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Response from Jardin Affaires
Hello, We explained to you that you received a product that includes 2 references due to a change on Fulbat's part. This is exactly the same for you, and does not change the product's suitability for your appliance. What's more, at no time did you request a refund of any kind; on the contrary, you agreed to keep the battery in question. During our discussion, you did not express your dissatisfaction, in which case we would have tried to find a solution for you, as we always do with our customers. Sincerely
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2023
the product was partially compliant as the wheels and the bolts for the self-supporting mower deck were missing, a complaint was made and I'm still waiting for a reply? the delivery was compliant with what was advertised by the seller, I'll change my rating once the problem has been resolved.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/03/2023
Ainda não recebi a minha encomenda, apesar de me ser enviado o número de rastreio da FEFEX, com previsão de entrega a 08/03/2023. Comuniquei com a transportadora que me informou que nunca lhe foi entregue a encomenda. Tudo muito mau. Enviei vários e-mails para JARDÍN AFFAIRES, não responderam. Ainda não sei qual a previsão de entrega. Tudo muito mau e pouco profissionalismo com o cliente.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/01/2023
so I ordered 2 months ago and still haven't received anything. I called 2 times, the first time they were looking for my missing parcel and the second time the parts were being restocked even though they were available on the site. in short, I'm fed up and still haven't heard from them, but the payment was cashed 2 months ago.
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Response from Jardin Affaires
After trying to find a solution with you, please contact us by phone at 0178901970. For your information, your parcel is considered delivered since March 10th. Here is the tracking link. https://www.colisprive.com/moncolis/pages/detailColis.aspx?numColis=Y5000003994863390 Sincerely
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/01/2023
Your site offers promotions on unavailable items: a pain for the customer, who wastes time for nothing and then has to be reimbursed...
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Response from Jardin Affaires
Hello, sorry this is causing an experience but if you want particular products that are not in stock, you can very easily call us to ask and we will give you lead times on our supplies. Don't hesitate to come back to us for more information about our products.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/02/2023
Purchase of an OREGON CS1500-45 chainsaw. Order and shipment impeccable. But no bottle of chain oil without the package despite the fact that it is listed on the manufacturer's flyer inserted in the package and which specifies that it is part of the package. Complaint. Intellectually dishonest response. In this case, the advertisement should make this clear.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/01/2023
I did not receive the package. FedEx was smart enough to give it to someone I don't know instead of putting it in my parcel box. Displayed in front of the house. I have no record of who it was given to.
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Response from Jardin Affaires
Hello, after an unsuccessful call attempt on our part, could you please call us back at 33178901970 For your information, we have launched a dispute with Fedex. They will get back to us within 72 hours. We will get back to you as soon as possible.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2023
The product delivered does not correspond to the one ordered. After call and explanation, return slip received within the day. Delivery of the product ordered within a very short time.
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Response from Jardin Affaires
Hello, Thank you for your feedback. We hope you will be satisfied with your product. Could you please reconsider your order following our reactivity? Sincerely
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/12/2022
So far, the parcel hasn't arrived, after 3 reminders...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/10/2022
He comprado "deteudeur" y no me ha llegado a casa. He llamado por teléfono varias veces, siempre muy amables se comprometian a mandarme e-mail, nunca me han respondido. Me han robado el dinero. ESTOY MUY DISGUSTADO.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2022
Sorry for the inconvenience! I received this blower yesterday and unfortunately it's not working! And I can't figure out if I should send it back. The sales department isn't very cooperative - I'm 75! On the other hand, I was very happy with my little lawnmower.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/11/2022
One week to be delivered, did my parcel go through Qatar? Impossible to reach the company by phone. Next time I won't order anymore because their delivery system with 'colis privė' is a load of rubbish!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2022
Received very quickly. Unfortunately, the head was broken before packing as the broken parts were not in the packaging. Very good contact with the seller. I'm waiting for the parts in question.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/10/2022
Hace 15 días que realicé el pedido y no llega. Nadie contesta mis correos ni me dicen nada.
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Response from Jardin Affaires
Good morning, your package is still in transit, we will investigate to understand what is happening. your package is still on its way, check here https://www.fedex.com/fedextrack/?trknbr=1100219347870012668033048291&trkqual= We will get back to you promptly with an answer. Apologies for the disagreement.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/10/2022
Fast delivery. It's a pity that the packaging is of poor quality, the products arrived damaged, taped together and wrapped in plastic film.
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Response from Jardin Affaires
Hello, could you please send us a picture. Please note that before posting your review you could contact our customer service to find a solution to your problem.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2022
Slow delivery, contrary to what the site advertises, and what's more, an impatient deliveryman: I missed it by just 1 minute. It was bad enough that I didn't receive my order on time, even though I needed it for the weekend, but I finally got it on Tuesday! What's more, the parcel arrived with a bang on one corner...and the instruction booklet inside was damaged, the cover torn...In short, the machine works, but there's room for improvement in all the accompanying services...
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Response from Jardin Affaires
Hello, the deliveryman came on the 15th but you weren't there, he came on the 17th but you weren't there either. As agreed, we sent your package for delivery in 24 to 48 hours as stipulated on our website. Please take a look at the following link: http://www.tnt.fr/public/suivi_colis/recherche/visubontransport.do?radiochoixrecherche=BT&bonTransport=3148999538521919 Unfortunately, we are not responsible for the deliveryman's schedule or that of our customers. Please send us a photo of the package and booklet so that we can pass on the information to our shipping department. Could you please reconsider your rating as the mistakes are shared. Thank you in advance for your feedback. It helps us to improve on a daily basis. Sincerely
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/10/2022
After I realized that instead of my last name appeared part of my address I contacted the site by phone and email very good contact, I was told that the necessary was made to the delivery service and the correction was taken into account, but the delivery service was to deliver me at home, but he delivered my package directly to a point relay, I paid for a service not rendered! I paid for a service that wasn't provided! Ban delivery service !!!!
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Response from Jardin Affaires
Hello dear Customer, Thank you for your feedback, after investigation, it appears that we have made a data entry error. We are currently experiencing problems with our server which is causing input errors, please accept our apologies. As for the relay service, our service is configured for home delivery, but with the current fuel shortages, some carriers are passing on parcels to relays, and we're sorry about that. This is not entirely due to the first error. Is it possible for you to modify your note because we have been there for you despite the current problems. Sincerely
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/05/2022
products in conformity with the request but obtained after telephonic reminders (2 times). The customer follow-up is very average.
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Response from Jardin Affaires
Hello, We're sorry to hear that you've had trouble reaching us quickly and efficiently. Could you please explain your problem? Sincerely
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