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D
Rating: 4 out of 5
Small computer problem related to logistics, otherwise product conforms and delivered within the time announced.
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Customer reviews of Jardin Affaires
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 301 published reviews
Summary of reviews
Jardin Affaires consistently delivers items that match their descriptions and arrive quickly, with customers noting fast, well-tracked deliveries and products arriving in good condition for use or assembly. The store earns praise for reliable service and responsiveness, including prompt exchanges and helpful customer support that handles replacements and communications smoothly. Product variety and accessible pricing are highlighted, with many reviews citing the toughness and suitability of materials, ease of use, and confidence in performance for tasks like lifting loads or operating equipment. Overall reliability, clear packaging, and efficient order processing are repeatedly emphasized as strengths.
Reviews 1, 2 and 4 stars
Reset filtersT
Rating: 2 out of 5
Habe Ware noch nicht erhalten! Habe Doch bezahlt? oder?
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M
Rating: 4 out of 5
first order without a hitch.
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J
Rating: 2 out of 5
deplorable delivery , no contact
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I
Rating: 4 out of 5
I deducted one star for the poor user manual. Once you've got the settings right... it works perfectly. The relief for my arms is total, my 5kg hedge trimmer holds itself up!
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F
Rating: 1 out of 5
The product delivered to me does not correspond at all to the product I ordered.
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É
Rating: 4 out of 5
.
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C
Rating: 2 out of 5
material as ordered very poor quality delivery time not respected
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M
Rating: 4 out of 5
Hello There is nothing to say, no problem concerning this order.
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W
Rating: 4 out of 5
Ships very fast 1 hour. Delivery 2 weeks.
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F
Rating: 1 out of 5
A week and a half and still nothing received, deplorable delivery service!
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Response from Jardin Affaires
Hello, following your request we had made a request to the carrier. Your package will be refunded. In the interests of clarity with our future customers, could you please change your rating as 1/5 does not reflect the work we do for our customers. We do everything we can to provide the best service, but sometimes the delivery people fail us. What's more, we're a small company and small reviews like yours penalize us and our jobs. Thank you for your understanding.
C
Rating: 4 out of 5
Oregon battery meets my expectations, careful delivery.
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A
Rating: 4 out of 5
Original part, with a small difference, a little annoying but operational nonetheless. Price a little high, but that's certainly because it's an original part.
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T
Rating: 4 out of 5
Efficient, nothing to say
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Response from Jardin Affaires
Thank you for your feedback, we hope to see you soon. Sincerely, The after-sales service team
M
Rating: 4 out of 5
Good site, it's easy to find what you're looking for, I recommend it.
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Response from Jardin Affaires
Thank you for the recommendation and see you soon! Sincerely, The After-Sales Service Team
C
Rating: 1 out of 5
I received a piece of equipment that does not work. Irreparable fault, and for 1 month I have received no reply and no solution...lamentable.
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Response from Jardin Affaires
Hello, We are sorry that there was a problem with this product and that we had delays in this period of high demand. We had exchanges in June and our last message was last Monday, explaining the possible solutions and asking for your confirmation. We will renew our request by email and we invite you to reply to our email so that we can resolve the situation. Sincerely, The After-Sales Service Team
J
Rating: 4 out of 5
The product complies, but delivery took more than 3 weeks.
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N
Rating: 4 out of 5
Nothing to say. Delivery as expected
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Response from Jardin Affaires
Thank you for leaving us this comment, we are delighted to see that you are satisfied with your experience with us. Sincerely, the after-sales team
G
Rating: 4 out of 5
I bought the 3rd battery....the first one from 2022 doesn't charge anymore and I need 2 to mow...Let's hope these last 2 will last because it's expensive !!!!!
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C
Rating: 1 out of 5
Product does not conform and to date there has been no response to my request.
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Response from Jardin Affaires
Hello, We sent you a message on July 15, confirming your refund and offering support from the specialist team, we are still waiting for your response if necessary. Sincerely, The SUMEC after-sales service team
P
Rating: 1 out of 5
Wrong part number received No return from service
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Response from Jardin Affaires
Hello, We're sorry if there was a logistical error. As you know, we have refunded your order and sent you a confirmation. Please do not hesitate to contact us should you require any further advice or wish to place another order. Sincerely, The after-sales team
G
Rating: 1 out of 5
NO FOLLOW-UP FOR SOAP
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Response from Jardin Affaires
Hello, We confirm that you have had an after-sales service as we have sent you an item under warranty. Sincerely, The SUMEC after-sales service team
L
Rating: 1 out of 5
Machine broke down after 30 seconds. Return or exchange impossible because I used the machine !!! So guarantee or your money back if you don't use it !!!!!!
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Response from Jardin Affaires
Hello, we are sincerely sorry but the review does not correspond to a review of our brand. Moreover, in your exchange, you ask for a satisfied or refunded, it is not our policy. This is not our policy. However, we have suggested that you fill in a form to have your request processed. Please follow the procedure. Sincerely
P
Rating: 4 out of 5
Product conforms catastrophic delivery by private parcel
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M
Rating: 4 out of 5
Received on time.good
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F
Rating: 2 out of 5
Hello not the right carburetor received and I'm still waiting for news
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Response from Jardin Affaires
Hello, did you send a request to this address support https://savjardin.zendesk.com/hc/fr/requests/new
S
Rating: 4 out of 5
Very good for the price. Small problem with the c26 (stihl) debro head covers. The inside diameter is very slightly smaller than the original, so you have to rub it with an abrasive so that it fits and 'sinks' when you want the wire to come out.
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C
Rating: 4 out of 5
Fast delivery and good product
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T
Rating: 4 out of 5
VERY GOOD
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J
Rating: 4 out of 5
Product finally not in stock but immediate refund.
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H
Rating: 4 out of 5
Product received, conforms to order. Very fast delivery.
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G
Rating: 4 out of 5
Very good. A little buggy on very small slopes, but it soon gets back to work. For the moment, nothing to report, rather happy with my purchase, to be seen over time.
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D
Rating: 4 out of 5
fine
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M
Rating: 4 out of 5
I ordered a piece, the installation went well and delivery was fast.
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J
Rating: 1 out of 5
Order placed then cancelled by your services without comments I do not understand it was in stock and payment accepted I await response
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Response from Jardin Affaires
Hello, we are very sorry but we are out of stock at the moment. This is why you have been refunded. Sincerely
L
Rating: 4 out of 5
Good product delivered vitz.
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F
Rating: 4 out of 5
Received promptly, answered the phone. Robot mower works perfectly for the time being, not enough time to look at it over the long term.
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A
Rating: 4 out of 5
Fast order and delivery. I'm taking off one star for the delivery because it was thrown over the gate without ringing and without warning. Fortunately the package was not fragile.
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C
Rating: 2 out of 5
Battery delivered very quickly BUT...it won't fit. Hedge trimmer motor burned out. I have filled in the return form on the website and have not heard from you. I do not receive the document for the return as you indicate in your conditions. I have filled in 2x with my purchase number. What has happened? Time is running out and I want to stay on schedule. Thank you for your reply.
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Response from Jardin Affaires
Hello, We're very sorry, but it wasn't the battery that caused your hedge trimmer motor to burn out. Your comment does not correspond to a product rating. Regarding your request, I've looked in our support department and I can't find anything. Did you make the request at this address https://savjardin.zendesk.com/hc/fr/requests/new
M
Rating: 1 out of 5
After-sales service without reaction...
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Response from Jardin Affaires
Hello, looking at your file, I see that you received a part under warranty following your request. The after-sales service was very busy in June, but a solution has been found. Sincerely, The SUMEC after-sales team