Customer reviews of Jardin Affaires

9,3 /10

Based on 2 301 published reviews

5 1 927 84% 4 180 8% 3 40 2% 2 36 2% 1 118 5%

Summary of reviews

Jardin Affaires consistently delivers items that match their descriptions and arrive quickly, with customers noting fast, well-tracked deliveries and products arriving in good condition for use or assembly. The store earns praise for reliable service and responsiveness, including prompt exchanges and helpful customer support that handles replacements and communications smoothly. Product variety and accessible pricing are highlighted, with many reviews citing the toughness and suitability of materials, ease of use, and confidence in performance for tasks like lifting loads or operating equipment. Overall reliability, clear packaging, and efficient order processing are repeatedly emphasized as strengths.

Reviews 1, 2 and 4 stars

Reset filters

Pierre J.

Published on 13/06/2023 à 07h58 following a purchase from 05/06/2023

apparently everything is going very well I am satisfied

Translated reviews

Julien L.

Published on 05/06/2023 à 16h46 following a purchase from 15/05/2023

Product as described

Translated reviews

Julien B.

Published on 29/05/2023 à 10h05 following a purchase from 08/05/2023

After 2 hours of use, the chainsaw won't start... it's just unbelievable after 2 hours of initial use... I contact the after-sales service.

Translated reviews

Guy N.

Published on 26/05/2023 à 17h03 following a purchase from 16/05/2023

Product ok but delivery catastrophic. The delivery man didn't show up, didn't ring the bell and just dropped the parcel off at a shop while the house was full. The shop was closed for 3 days, so recovery of the purchase was delayed by the same amount. Why offer home delivery if your carriers don't provide the service? This indelicate carrier is TNT. Change carriers, there are a lot of serious ones that manage to deliver without any problems and that keep me informed as they go round.

Translated reviews

Response from Jardin Affaires Published on 05/06/2023

Hello, we're sorry to hear that this has happened to you, but you've just noted the delivery company and not Jardin Affaires. Sincerely

Alain L.

Published on 22/05/2023 à 19h27 following a purchase from 15/05/2023

These 2 stars to say that the delivery by TNT was not made on Tuesday or Wednesday as stipulated in the tracking file, but only on Friday at 4pm, which forced us to stay 3 days at home waiting for the package.

Translated reviews

Response from Jardin Affaires Published on 23/05/2023

Hello, you ordered on our site on Sunday evening 14th and shipped on the 15th. We kept our promise to ship quickly so that TNT could deliver in 24 to 48 hours. You have noted TNT and not our service, which was delivered on time.

Fabienne A.

Published on 18/05/2023 à 18h37 following a purchase from 07/05/2023

very good follow-up fast shipping seems to be a serious company

Translated reviews

Patrick L.

Published on 18/05/2023 à 12h45 following a purchase from 10/05/2023

Good reception

Translated reviews

Jean-Noël B.

Published on 16/05/2023 à 16h42 following a purchase from 06/05/2023

No particular problem

Translated reviews

Sandrine Z.

Published on 16/05/2023 à 13h08 following a purchase from 06/05/2023

Nickel belt mower works again

Translated reviews

Serhan M.

Published on 11/05/2023 à 00h21 following a purchase from 10/04/2023

Not a very serious site!

Translated reviews

Pascal B.

Published on 10/05/2023 à 16h07 following a purchase from 30/04/2023

Good delivery perfect on time we recommend

Translated reviews

Francis D.

Published on 10/05/2023 à 13h08 following a purchase from 02/05/2023

Meets our serious expectations

Translated reviews

Denise B.

Published on 10/05/2023 à 05h51 following a purchase from 18/04/2023

well

Translated reviews

Joel T.

Published on 09/05/2023 à 16h23 following a purchase from 30/04/2023

Product conforms, you just need to work with a serious delivery agency.

Translated reviews

Acheteur Vérifié

Published on 27/04/2023 à 15h12 following a purchase from 21/03/2023

Order placed on March 21. Mail delaying delivery by 6 days on March 27. Received on April 22 after two reminders.

Translated reviews

Response from Jardin Affaires Published on 27/04/2023

Hello, We are sorry that your package was delivered late. We understand that you were looking forward to this delivery and we are very sorry for any inconvenience this may have caused. We want you to know that we take our delivery commitments very seriously and are working hard to ensure that this does not happen again in the future. We have investigated the reasons for the delay and have taken steps to ensure that it does not happen again in the future. We hope you will accept our sincerest apologies for any inconvenience caused by this delay in delivery. We are always here to help and if you have any further questions or concerns, please do not hesitate to contact us. Sincerely, The Jardin Affaires team

Acheteur Vérifié

Published on 14/04/2023 à 09h41 following a purchase from 06/04/2023

perfect service and delivery times, but I was surprised to see an increase on the purchase of the same product 4 days apart.

Translated reviews

Acheteur Vérifié

Published on 10/04/2023 à 15h14 following a purchase from 28/03/2023

buena

Translated reviews

Acheteur Vérifié

Published on 10/04/2023 à 05h52 following a purchase from 29/03/2023

Very good reactivity on the preparation and shipment, price level could be free postage reached a certain amount (80 € for example).

Translated reviews

Acheteur Vérifié

Published on 03/04/2023 à 08h20 following a purchase from 25/03/2023

Perfect

Translated reviews

Acheteur Vérifié

Published on 01/04/2023 à 08h56 following a purchase from 16/03/2023

Reasonable price, product conforms to specifications and is very well packaged.

Translated reviews

Acheteur Vérifié

Published on 27/03/2023 à 15h28 following a purchase from 18/03/2023

Following my purchase, I did not receive the right product which had a certain price, out Following my call, they did not want to change my battery, so I paid too much, and no refund. I'm not satisfied.

Translated reviews

Response from Jardin Affaires Published on 03/04/2023

Hello, We explained to you that you received a product that includes 2 references due to a change on Fulbat's part. This is exactly the same for you, and does not change the product's suitability for your appliance. What's more, at no time did you request a refund of any kind; on the contrary, you agreed to keep the battery in question. During our discussion, you did not express your dissatisfaction, in which case we would have tried to find a solution for you, as we always do with our customers. Sincerely

Acheteur Vérifié

Published on 17/03/2023 à 18h49 following a purchase from 01/03/2023

Ainda não recebi a minha encomenda, apesar de me ser enviado o número de rastreio da FEFEX, com previsão de entrega a 08/03/2023. Comuniquei com a transportadora que me informou que nunca lhe foi entregue a encomenda. Tudo muito mau. Enviei vários e-mails para JARDÍN AFFAIRES, não responderam. Ainda não sei qual a previsão de entrega. Tudo muito mau e pouco profissionalismo com o cliente.

Translated reviews

Acheteur Vérifié

Published on 16/03/2023 à 16h05 following a purchase from 16/01/2023

so I ordered 2 months ago and still haven't received anything. I called 2 times, the first time they were looking for my missing parcel and the second time the parts were being restocked even though they were available on the site. in short, I'm fed up and still haven't heard from them, but the payment was cashed 2 months ago.

Translated reviews

Response from Jardin Affaires Published on 17/03/2023

After trying to find a solution with you, please contact us by phone at 0178901970. For your information, your parcel is considered delivered since March 10th. Here is the tracking link. https://www.colisprive.com/moncolis/pages/detailColis.aspx?numColis=Y5000003994863390 Sincerely

Acheteur Vérifié

Published on 09/03/2023 à 17h31 following a purchase from 27/01/2023

Your site offers promotions on unavailable items: a pain for the customer, who wastes time for nothing and then has to be reimbursed...

Translated reviews

Response from Jardin Affaires Published on 17/03/2023

Hello, sorry this is causing an experience but if you want particular products that are not in stock, you can very easily call us to ask and we will give you lead times on our supplies. Don't hesitate to come back to us for more information about our products.

Acheteur Vérifié

Published on 01/03/2023 à 11h37 following a purchase from 21/02/2023

Apart from the small bug on the tracking link, fast delivery, material received corresponds to the order, serious site that responds quickly to phone and email. I recommend this site.

Translated reviews

Acheteur Vérifié

Published on 27/02/2023 à 13h04 following a purchase from 18/02/2023

Purchase of an OREGON CS1500-45 chainsaw. Order and shipment impeccable. But no bottle of chain oil without the package despite the fact that it is listed on the manufacturer's flyer inserted in the package and which specifies that it is part of the package. Complaint. Intellectually dishonest response. In this case, the advertisement should make this clear.

Translated reviews

Acheteur Vérifié

Published on 14/02/2023 à 12h28 following a purchase from 02/02/2023

Nothing to complain about, perfect deadline and perfect delivery

Translated reviews

Acheteur Vérifié

Published on 28/01/2023 à 12h43 following a purchase from 18/01/2023

I ordered a lawnmower blade, order delivered quickly, very well packaged and complies with the description. I mounted it, Nickel

Translated reviews

Acheteur Vérifié

Published on 11/01/2023 à 21h42 following a purchase from 04/01/2023

I did not receive the package. FedEx was smart enough to give it to someone I don't know instead of putting it in my parcel box. Displayed in front of the house. I have no record of who it was given to.

Translated reviews

Response from Jardin Affaires Published on 13/01/2023

Hello, after an unsuccessful call attempt on our part, could you please call us back at 33178901970 For your information, we have launched a dispute with Fedex. They will get back to us within 72 hours. We will get back to you as soon as possible.

Acheteur Vérifié

Published on 16/12/2022 à 12h54 following a purchase from 06/12/2022

So far, the parcel hasn't arrived, after 3 reminders...

Translated reviews

Acheteur Vérifié

Published on 15/12/2022 à 21h30 following a purchase from 15/10/2022

He comprado "deteudeur" y no me ha llegado a casa. He llamado por teléfono varias veces, siempre muy amables se comprometian a mandarme e-mail, nunca me han respondido. Me han robado el dinero. ESTOY MUY DISGUSTADO.

Translated reviews

Acheteur Vérifié

Published on 05/12/2022 à 07h29 following a purchase from 24/11/2022

Top nothing to say

Translated reviews

Acheteur Vérifié

Published on 29/11/2022 à 11h10 following a purchase from 22/11/2022

Sorry for the inconvenience! I received this blower yesterday and unfortunately it's not working! And I can't figure out if I should send it back. The sales department isn't very cooperative - I'm 75! On the other hand, I was very happy with my little lawnmower.

Translated reviews

Acheteur Vérifié

Published on 21/11/2022 à 09h28 following a purchase from 10/11/2022

send of and delivered id a couple of days, so excellent. Unfortunately the so called tester was not it the box. I've send an e-mails asking them to send it seperately but untill now (5 days) no reply.

Translated reviews

Acheteur Vérifié

Published on 20/11/2022 à 16h45 following a purchase from 13/11/2022

One week to be delivered, did my parcel go through Qatar? Impossible to reach the company by phone. Next time I won't order anymore because their delivery system with 'colis privė' is a load of rubbish!

Translated reviews

Acheteur Vérifié

Published on 15/11/2022 à 11h48 following a purchase from 03/11/2022

very good product no problem

Translated reviews

Acheteur Vérifié

Published on 06/11/2022 à 19h55 following a purchase from 30/10/2022

Nothing to complain about, I recommend it.

Translated reviews

Acheteur Vérifié

Published on 04/11/2022 à 22h03 following a purchase from 23/10/2022

Hace 15 días que realicé el pedido y no llega. Nadie contesta mis correos ni me dicen nada.

Translated reviews

Response from Jardin Affaires Published on 05/11/2022

Good morning, your package is still in transit, we will investigate to understand what is happening. your package is still on its way, check here https://www.fedex.com/fedextrack/?trknbr=1100219347870012668033048291&trkqual= We will get back to you promptly with an answer. Apologies for the disagreement.

Acheteur Vérifié

Published on 04/11/2022 à 11h55 following a purchase from 25/10/2022

Serious company, I recommend

Translated reviews

Acheteur Vérifié

Published on 01/11/2022 à 13h23 following a purchase from 22/10/2022

Translated reviews