Customer reviews of Jardin Affaires

9,3 /10

Based on 2 301 published reviews

5 1 927 84% 4 180 8% 3 40 2% 2 36 2% 1 118 5%

Summary of reviews

Jardin Affaires consistently delivers items that match their descriptions and arrive quickly, with customers noting fast, well-tracked deliveries and products arriving in good condition for use or assembly. The store earns praise for reliable service and responsiveness, including prompt exchanges and helpful customer support that handles replacements and communications smoothly. Product variety and accessible pricing are highlighted, with many reviews citing the toughness and suitability of materials, ease of use, and confidence in performance for tasks like lifting loads or operating equipment. Overall reliability, clear packaging, and efficient order processing are repeatedly emphasized as strengths.

Reviews 1, 3 and 4 stars

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Gerard J.

Published on 09/04/2024 à 15h36 following a purchase from 31/03/2024

Fast delivery, no surprises.

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Alain T.

Published on 01/04/2024 à 20h31 following a purchase from 22/03/2024

product not received

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Guy A.

Published on 29/03/2024 à 09h16 following a purchase from 21/03/2024

Original equipment

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Lafourcade L.

Published on 28/03/2024 à 18h12 following a purchase from 18/03/2024

It wasn't the right product.

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Guillaume L.

Published on 27/03/2024 à 18h04 following a purchase from 20/03/2024

Cheaper product than elsewhere, and fast delivery.

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Didier D.

Published on 27/03/2024 à 10h13 following a purchase from 19/03/2024

Good product delivered on time Maybe a bit expensive

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Jannick G.

Published on 25/03/2024 à 17h54 following a purchase from 15/03/2024

No problem with the blade screws, the product complies. However, I bought 3 products from you and I'm paying 3 times the shipping costs! (At €5 per bolt, that's a bit much!) Couldn't you do a grouped calculation?

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Faustino S.

Published on 20/03/2024 à 17h56 following a purchase from 13/03/2024

Francamente buena, bien atendido y rapidez en la entrega. El único inconveniente, el alto precio del producto.

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Jean-Jacques G.

Published on 18/03/2024 à 07h24 following a purchase from 05/03/2024

No phone number, no contacts Always answer a machine All the contact information I gave does not seem to include address and phone number. I am asked if I will go if I am happy with my product, it would be very interesting that I receive it because I still have not received For now I have my zero as a star thank you

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Response from Jardin Affaires Published on 26/03/2024

Hello, We'd like to clarify a few points you mentioned in your review. Firstly, regarding the absence of a telephone number on our site, we would like to point out that although we do not display our telephone number directly, we offer other means of contact such as the online contact form and live chat to meet your needs. In addition, we'd like to point out that there was telephone contact between you and our teams. We took the time to explain to you the reasons for the delay in your parcel, which are in no way linked to an error in your contact details as you say. You were dealing with members of our customer service team, not with automated responses or machines. Regarding your statement that your package was not delivered, we have checked our records and found that the package was indeed delivered with your signature as proof. We appreciate your feedback and want to assure you that we are here to answer any questions or concerns you may have. Please do not hesitate to contact us directly should you require any further information. Sincerely, The Customer Service Team

Jerome D.

Published on 18/03/2024 à 07h18 following a purchase from 07/03/2024

normally delivered in 3 days, it's been 8 days and still nothing.

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Dominique G.

Published on 12/03/2024 à 17h50 following a purchase from 04/03/2024

Happy with my purchase of the equipment I ordered. But no answer corresponding to the 2 years 3 or especially 5 guarantee considered by Echo on this material. I'm still waiting for a reply from jardin affaires.........

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Response from Jardin Affaires Published on 26/03/2024

Hello, The warranty is 2 years for professionals and 5 years for individuals. We hope this answers your question. We apologize for the delay in responding. Best regards,

Nicolas B.

Published on 28/02/2024 à 14h34 following a purchase from 19/02/2024

Satisfied

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Clément N.

Published on 07/02/2024 à 18h12 following a purchase from 28/01/2024

I ordered an echo chainsaw at a good price. Sent quickly, received late due to blockages. So overall satisfactory

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Sophie V.

Published on 29/01/2024 à 13h11 following a purchase from 21/01/2024

Perfect relationship. Perfect responsiveness, perfect product. On the other hand, big delivery problem due to my choice of UPS delivery. A week late because of UPS. I'll take this as a lesson, but it doesn't alter my confidence in Jardins d'affaires. I'd advise them to change delivery company...

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Christian G.

Published on 29/01/2024 à 08h13 following a purchase from 17/01/2024

Hello, I am satisfied with my purchase but regret the absence of the company's telephone number for better communication.

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Monica P.

Published on 10/01/2024 à 11h43 following a purchase from 26/12/2023

Dos semanas para recibir un pedido por el que pagas para recibirlo en 4 días máximo. Escribes a la empresa y nadie contesta. Además al bidón le falta el pasador del cierre pese a pagarlo como nuevo. El doble de caro que Amazon pero lo compré porque decían que llegaba antes ( no fue cierto ). No repetiría salvo si fuera gratis.

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Bernard G.

Published on 04/12/2023 à 17h24 following a purchase from 23/11/2023

Ras. I am satisfied with the article. See to the use in time.

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Patrick C.

Published on 04/12/2023 à 08h02 following a purchase from 05/07/2023

The company pays no attention to the information it receives, and delivers the goods several months late.

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Etienne M.

Published on 30/11/2023 à 15h39 following a purchase from 22/11/2023

well

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Jacques K.

Published on 27/11/2023 à 16h38 following a purchase from 17/11/2023

Product conforms. On the other hand, problems with the delivery: Deadlines were not met, the package was opened and resealed, the original self-adhesive stickers were cut off and replaced by transparent ones. I can provide you with the packaging.

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Denis P.

Published on 27/11/2023 à 09h18 following a purchase from 17/10/2023

lack of communication and information

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Response from Jardin Affaires Published on 27/11/2023

Hello, every time you've made a request we've given you an answer about waiting times. Sincerely

Bernard M.

Published on 23/11/2023 à 18h57 following a purchase from 16/11/2023

Order Friday afternoon, delivery Saturday 2pm.

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Daniel C.

Published on 23/11/2023 à 17h35 following a purchase from 12/11/2023

I was able to find a wearing part for a shredder at Jardin Affaires, even though the seller didn't have one. Fast delivery at low cost. Thank you.

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Christian P.

Published on 23/11/2023 à 09h38 following a purchase from 12/11/2023

good product, identical to the original.

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Christophe V.

Published on 21/11/2023 à 09h20 following a purchase from 12/11/2023

Ras not yet tested

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Nelly L.

Published on 17/11/2023 à 19h25 following a purchase from 06/11/2023

Fast delivery, no opinion on the material as not yet used

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Sylvie L.

Published on 23/10/2023 à 09h41 following a purchase from 13/10/2023

No reply to my 3 e-mails, you've accustomed me to better, and the hood is just the right one.

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Remy M.

Published on 19/10/2023 à 17h43 following a purchase from 07/10/2023

All in all, everything went well. Fast delivery, quality material, nothing to complain about.

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Stéphane L.

Published on 16/10/2023 à 08h57 following a purchase from 05/10/2023

Quality item unfortunately delivered to another address.

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Mattias D.

Published on 22/09/2023 à 15h49 following a purchase from 14/09/2023

2 messen voor grasmachine besteld en betaald. maar 1 geleverd! meteen mail gestuurd en een week later nog steeds geen antwoord!!! service 0

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Response from Jardin Affaires Published on 03/10/2023

Hello, Thank you for modifying your comment as we have sent you your blade and replied to it. Sincerely

Claude S.

Published on 17/09/2023 à 18h06 following a purchase from 02/09/2023

battery only works for 10 minutes, problem of having to wait for a new one

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Philippe N.

Published on 01/09/2023 à 09h18 following a purchase from 20/08/2023

I was looking for a lawnmower, a company I found by chance on the net.

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Nicolas H.

Published on 30/08/2023 à 12h08 following a purchase from 13/08/2023

Mower arrived with a battery problem, impossible to start the mower, battery charging problem.

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Response from Jardin Affaires Published on 02/09/2023

Hello, have you contacted our after-sales service?

Bernd T.

Published on 29/08/2023 à 15h54 following a purchase from 14/08/2023

Bitte nichts kaufen nur Betrug keine Kommentation wegen falschem Teil kein Geld zurück brauche Returnzettel sonst muss ich auch noch die Rücksendung bezahlen einfach nur Betrug

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Response from Jardin Affaires Published on 30/08/2023

Hello, your comment is completely wrong. I am offering you a refund if the item sent is not returned. This second notation is really unjustified. Do you accept a refund? Sincerely

Monique B.

Published on 13/07/2023 à 15h52 following a purchase from 07/06/2023

Article complies, but the company is difficult to contact and does not reply to emails.

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Pierre C.

Published on 13/07/2023 à 06h08 following a purchase from 05/07/2023

Easy ordering, fast delivery

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Ion Gheorghe M.

Published on 10/07/2023 à 17h57 following a purchase from 02/07/2023

On Monday July 3, I called twice to ask them to pay attention to my order (2 trapezoidal belts of 1519 for a gyroscope Del Morina 120 cm) and after receiving the package, waiting 5 days, I received the size 1750, which I have nothing to do with I wrote 2 emails asking where to return the product and mineni does not tell me where

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Response from Jardin Affaires Published on 02/08/2023

Hello, We've replied to you and told you that returns can be made to this address. Jardin Affaires 2 rue du moulin des arts 78550 Houdan Kind regards

Fabien M.

Published on 06/07/2023 à 16h38 following a purchase from 28/06/2023

Well I recommend price availability but only 4 stars for the time before shipment.

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Alain D.

Published on 06/07/2023 à 11h17 following a purchase from 20/06/2023

Everything is perfect except delivery expected in three to four days but received after 10 days.

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Jerome V.

Published on 06/07/2023 à 10h13 following a purchase from 22/06/2023

A part of the parcel is missing. parcel redone by the carrier. 1 week waiting for a reply from after-sales service.

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