Customer reviews of Jardin Affaires

9,3 /10

Based on 2 301 published reviews

5 1 927 84% 4 180 8% 3 40 2% 2 36 2% 1 118 5%

Summary of reviews

Jardin Affaires consistently delivers items that match their descriptions and arrive quickly, with customers noting fast, well-tracked deliveries and products arriving in good condition for use or assembly. The store earns praise for reliable service and responsiveness, including prompt exchanges and helpful customer support that handles replacements and communications smoothly. Product variety and accessible pricing are highlighted, with many reviews citing the toughness and suitability of materials, ease of use, and confidence in performance for tasks like lifting loads or operating equipment. Overall reliability, clear packaging, and efficient order processing are repeatedly emphasized as strengths.

Reviews 1 and 4 stars

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Otto D.

Published on 07/09/2025 à 13h28 following a purchase from 27/08/2025

You can ask whatever you want from them.....they will never answer.....even if you write them in french language

Jf P.

Published on 07/09/2025 à 08h18 following a purchase from 27/08/2025

good

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Luis P.

Published on 06/09/2025 à 19h22 following a purchase from 15/08/2025

J'ai acheté une pièce sur le site web. La mauvaise pièce est arrivée. J'ai envoyé quatre e-mails. Personne n'a répondu. J'ai envoyé deux messages via le centre de messagerie. Personne n'a répondu. J'ai dû payer les frais de port suite à une erreur, et je n'ai toujours pas reçu l'argent sur mon compte. Je n'achèterai plus sur ce site.

Sagne S.

Published on 06/09/2025 à 12h29 following a purchase from 25/08/2025

I still haven't received anything!

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Defert M.

Published on 25/08/2025 à 18h56 following a purchase from 07/08/2025

Delivery deadlines not respected

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Benoit M.

Published on 18/08/2025 à 15h21 following a purchase from 07/08/2025

Did not receive the correct merchandise and no response to my complaint

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Mário Augusto R.

Published on 18/08/2025 à 09h28 following a purchase from 07/08/2025

muito caro, e muito tempo de espera faça a distancia de países europeus

Wolfgang V.

Published on 17/08/2025 à 08h39 following a purchase from 04/08/2025

No delivery received, address was in Germany but the order showed France as the country, I tried to change it but received no response.

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Gilles B.

Published on 16/08/2025 à 05h49 following a purchase from 04/08/2025

I did not receive my package.

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Dominique D.

Published on 10/08/2025 à 13h09 following a purchase from 31/07/2025

Shipped very quickly. Good quality product.

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Michel D.

Published on 08/08/2025 à 19h10 following a purchase from 28/07/2025

Only one attempt this time, apparently satisfactory in any case I feel safer, and the access under the platform is finally pleasant!!

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Mickael G.

Published on 08/08/2025 à 17h45 following a purchase from 04/07/2025

Did not receive the right product. Order: Oregon Gator speedload, 24-295-03 12.5' 3.8m 4.25"/108mm. And I received Speed & go M= 0.24mm 0.95 So I can't do anything with it because it's not suitable for my brushcutter line holder.

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Francisco D.

Published on 07/08/2025 à 16h03 following a purchase from 27/07/2025

The part is poorly referenced for the chassis of the lawnmower.

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Jean Paul A.

Published on 26/07/2025 à 05h25 following a purchase from 13/07/2025

not yet received my order the carrier UPS blocked it in their warehouses, reason workload. rather say that they do not travel to my small town every day so they postpone it for 15 days. thank you best regards

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Jean-Luc M.

Published on 11/07/2025 à 06h16 following a purchase from 29/06/2025

Our purchase allowed for the reuse of the lawn mower tractor

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Cyril D.

Published on 10/07/2025 à 19h22 following a purchase from 29/06/2025

Return request, non-compliant product, still no news from customer service...

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Coyac C.

Published on 10/07/2025 à 18h59 following a purchase from 29/06/2025

in accordance with the order

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Ulrich B.

Published on 10/07/2025 à 16h47 following a purchase from 26/06/2025

I had emailed you a message because the lawn mower cable may not fit my lawn mower. But I am not getting any feedback from you!?

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Jean Claude M.

Published on 10/07/2025 à 16h34 following a purchase from 08/07/2024

Hello, just problems with this machine, plus no feedback from Jardin Affaires, engine broken after three uses following all the manufacturer's instructions

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Pascal H.

Published on 08/07/2025 à 20h48 following a purchase from 28/05/2024

The technician who came never followed up on the problems encountered (lawn tractor working intermittently) the broken part during delivery and patched up for operation has still not been delivered despite numerous complaints.

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Noël B.

Published on 07/07/2025 à 19h07 following a purchase from 09/12/2024

delivery at 9.90 € to home paid in advance of course in reality the delivery person calls (3 rings) no time to pick up then impossible to reach and the delivery is made at a relay point 17 km from my home which is imposed on me so I pay 9.90 € and I pay again for the trip of 17 km X 2 = 34 km to retrieve my package. This is unacceptable! This is not the first time from Chronopost and its subcontractors paid at a discount.

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Jacques O.

Published on 05/07/2025 à 04h50 following a purchase from 24/06/2025

...Very good.

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Jacques T.

Published on 23/06/2025 à 10h26 following a purchase from 12/06/2025

Very good

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Response from Jardin Affaires Published on 30/06/2025

Hello Jacques,

We sincerely thank you for your positive feedback on our site "Jardin Affaires". Your satisfaction is our priority, and we are delighted to see that you enjoyed your experience. If you have any suggestions to further improve our service, please do not hesitate to let us know.

Denise B.

Published on 20/06/2025 à 19h10 following a purchase from 09/06/2025

It's a shame there was a long restocking period

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Response from Jardin Affaires Published on 30/06/2025

Dear Denise,

We sincerely thank you for your review and your rating of 4/5. We are sorry to hear that you experienced a long restocking delay. Your feedback is valuable, and we are constantly working to improve our service to avoid this type of inconvenience in the future. We hope to see you again soon on our site and provide you with an even better experience.

Best regards,
The Jardin Affaires team.

Claude T.

Published on 15/06/2025 à 11h10 following a purchase from 03/06/2025

Fast delivery, compliant products.

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Clara D.

Published on 13/06/2025 à 16h17 following a purchase from 25/05/2025

Total dissatisfaction with the phone exchange with the advisor. Very unpleasant! How dare you hang up on your clients. I have never seen such behavior, it is unacceptable! I do not recommend you! I give you 0 stars.

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Jean-Claude V.

Published on 13/06/2025 à 16h07 following a purchase from 02/06/2025

I still miss an item

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Andre M.

Published on 12/06/2025 à 12h50 following a purchase from 27/03/2025

I am still waiting for the refund of the chainsaw that I returned 2 months ago

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Romain S.

Published on 09/06/2025 à 16h07 following a purchase from 30/05/2025

They don't even have the stock power you are well debited and it's up to you to take the steps to find out if the part is available. Avoid.

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Roblique J.

Published on 09/06/2025 à 16h02 following a purchase from 18/05/2025

A bit long in shipping...and without explanation

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Serge J.

Published on 09/06/2025 à 13h50 following a purchase from 28/05/2025

not the right parts

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Sylvie R.

Published on 07/06/2025 à 16h08 following a purchase from 09/05/2025

Catastrophic. Another brand to sell us dreams. Finally a response after 3 follow-ups and an order still not sent after 20 days while an item was missing. I request a refund and of course, they give me a credit note!!! I understand that I have been taken for a ride. Absolutely to be avoided.

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Mr Bricolage C.

Published on 07/06/2025 à 15h04 following a purchase from 27/05/2025

I asked for an invoice 6 times and still nothing!!!!

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Chaploteau E.

Published on 06/06/2025 à 12h59 following a purchase from 26/05/2025

I still haven't received my package, I'm waiting.

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Roque A.

Published on 02/06/2025 à 14h29 following a purchase from 06/05/2025

after 30 days I have not received the order

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Bruno R.

Published on 31/05/2025 à 06h26 following a purchase from 13/05/2025

Products not corresponding to the advertisement

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Charles M.

Published on 26/05/2025 à 18h31 following a purchase from 04/05/2025

Notice: Package never delivered by UPS to Prades, sub-prefecture 66. Closure of the Point Relais. UPS returned the package to the sender (Houdan). I thank you for processing the refund and acknowledging receipt of this request.

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Rrobert L.

Published on 26/05/2025 à 13h29 following a purchase from 15/05/2025

Order placed on a Thursday but picked up by UPS on Monday who only delivered it on Wednesday

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Albert M.

Published on 26/05/2025 à 05h33 following a purchase from 14/05/2025

Very satisfied with the products. Fast delivery

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Dominique C.

Published on 25/05/2025 à 10h25 following a purchase from 13/05/2025

delivery assured by UPS reputation is no longer to be done!!! it's the customer who pays the price after reporting the facts to the merchant not even a commercial gesture Very disappointed with the garden deal

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