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S
Rating: 1 out of 5
not the right parts
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Customer reviews of Jardin Affaires
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 301 published reviews
Summary of reviews
Jardin Affaires consistently delivers items that match their descriptions and arrive quickly, with customers noting fast, well-tracked deliveries and products arriving in good condition for use or assembly. The store earns praise for reliable service and responsiveness, including prompt exchanges and helpful customer support that handles replacements and communications smoothly. Product variety and accessible pricing are highlighted, with many reviews citing the toughness and suitability of materials, ease of use, and confidence in performance for tasks like lifting loads or operating equipment. Overall reliability, clear packaging, and efficient order processing are repeatedly emphasized as strengths.
1 star review
Reset filtersS
Rating: 1 out of 5
Catastrophic. Another brand to sell us dreams. Finally a response after 3 follow-ups and an order still not sent after 20 days while an item was missing. I request a refund and of course, they give me a credit note!!! I understand that I have been taken for a ride. Absolutely to be avoided.
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M
Rating: 1 out of 5
I asked for an invoice 6 times and still nothing!!!!
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C
Rating: 1 out of 5
I still haven't received my package, I'm waiting.
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R
Rating: 1 out of 5
after 30 days I have not received the order
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B
Rating: 1 out of 5
Products not corresponding to the advertisement
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C
Rating: 1 out of 5
Notice: Package never delivered by UPS to Prades, sub-prefecture 66. Closure of the Point Relais. UPS returned the package to the sender (Houdan). I thank you for processing the refund and acknowledging receipt of this request.
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D
Rating: 1 out of 5
delivery assured by UPS reputation is no longer to be done!!! it's the customer who pays the price after reporting the facts to the merchant not even a commercial gesture Very disappointed with the garden deal
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F
Rating: 1 out of 5
I do not understand the language. The site is only in a foreign language. I would need to make a return because the wheels purchased are not suitable.
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A
Rating: 1 out of 5
Package never received. Customer service that does not respond despite follow-ups. Really not serious!
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E
Rating: 1 out of 5
NEVER RECEIVED CDE
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P
Rating: 1 out of 5
I ordered two blades, I only received one, I do not recommend.
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D
Rating: 1 out of 5
I cannot retrieve my code, so no package. Useless
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J
Rating: 1 out of 5
Product conforms, with a very competitive price. Delivery time respected.
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J
Rating: 1 out of 5
I did not receive the package
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G
Rating: 1 out of 5
Wrong device delivered, no one is responding
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C
Rating: 1 out of 5
From bad to worse: they call to complain about their rating. In fact, they lost the message sent through their site but refuse to admit it. In 5 minutes of conversation, they never asked me what the subject of my customer service request was. Impressive, isn't it? And they dare to cut the conversation short by accusing me of bad faith..
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J
Rating: 1 out of 5
1. No feedback on the order status 2. 17 days of waiting instead of the 10 announced 3. Delivered to a different UPS pickup point than the one chosen. Not really convinced... Nobody is perfect but well....
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A
Rating: 1 out of 5
still waiting for a response from them, as there is an item that does not match my order
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V
Rating: 1 out of 5
I did not receive the correct part, I tried to contact them through their customer service, via the email address I had on my invoice and via Paypal and I have not received any response in 3 weeks. Avoid.
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J
Rating: 1 out of 5
Delivery not in accordance with the order nor with the characteristics presented on the internet No response after 1 week of complaint
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S
Rating: 1 out of 5
Nearly 4 weeks for delivery. No response to messages. I finally received my order after filing a complaint with PayPal.
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F
Rating: 1 out of 5
No, respect for delivery deadlines
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F
Rating: 1 out of 5
Price dropped by 10 euros the day after my purchase, you know how to upset customers.
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A
Rating: 1 out of 5
Les he escrito para intentar devolver el producto ya que no es el que necesitaba y no me han contestado
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A
Rating: 1 out of 5
After ordering a metal protective cover, the part I received was damaged (chipped, blistered and scratched paint, and a bent mounting bracket). I therefore turned to the after-sales service, which was conspicuous by its silence: in 4 weeks and after 4 reminders, only an evasive e-mail indicating that my ticket was "taken care of" (sic) I therefore consider that I've been swindled. It was my first purchase on JardinAffaires and of course my last... To be avoided...
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F
Rating: 1 out of 5
The ordered gripper was delivered by Hermes in a UPS box. The pliers have signs of use and were loose in the box without protective packaging. The supposedly new product is used and I will not be ordering from J.A. again.
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B
Rating: 1 out of 5
Very disappointed and yet loyal customer the equipment does not work and despite several complaints I have no response on equipment purchased from jardin affaires.
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C
Rating: 1 out of 5
Unfortunately, I did not receive the item... despite 2 attempts to contact me, no response from the seller. Paypal dispute in progress to try to resolve this incident.
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Response from Jardin Affaires
Hello, Thank you for your feedback. You did not receive our first parcel which was returned to us. Upon receipt and after consultation with you, we reshipped your item and we note that you received it on December 12, 2024. Thank you and see you soon on Jardin Affaires.
A
Rating: 1 out of 5
I commented on a chainsaw chain pack. I only received one chain. I reported the problem to the seller by e-mail. To date I have no answer. If the company doesn't reply, I'll take legal action with dgccrf.
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Response from Jardin Affaires
Hello Alain, thank you for taking the time to share your experience with our Jardin Affaires website. We would like to apologize for the confusion regarding your chainsaw chain pack. We assure you that this is not a common practice and we will work to prevent this from happening again in the future. Your satisfaction is our priority, and we hope to be able to resolve this issue with you by e-mail as soon as possible. If you need any further assistance, please do not hesitate to contact us. We are always here to help. Sincerely, the Jardin Affaires team.
P
Rating: 1 out of 5
no contact for material reimbursement
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A
Rating: 1 out of 5
Big problem with this site, I order after 10 days still no news (I ask to cancel my order and go pick up my product at the store). I can't stay without a tractor for months ... I contact them to warn them and they send me the product despite my request ... I made 5 mails without answer of their by with a litigation paypal to be refunded After 10 of expenses of return and that paypal refunds me the product not the facts of return (10 euros of lost) for an article - of 90 euros In short sav, customer service to flee Nobody answers your mall thank you has Paypal
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F
Rating: 1 out of 5
The product delivered to me does not correspond at all to the product I ordered.
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F
Rating: 1 out of 5
A week and a half and still nothing received, deplorable delivery service!
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Response from Jardin Affaires
Hello, following your request we had made a request to the carrier. Your package will be refunded. In the interests of clarity with our future customers, could you please change your rating as 1/5 does not reflect the work we do for our customers. We do everything we can to provide the best service, but sometimes the delivery people fail us. What's more, we're a small company and small reviews like yours penalize us and our jobs. Thank you for your understanding.
C
Rating: 1 out of 5
I received a piece of equipment that does not work. Irreparable fault, and for 1 month I have received no reply and no solution...lamentable.
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Response from Jardin Affaires
Hello, We are sorry that there was a problem with this product and that we had delays in this period of high demand. We had exchanges in June and our last message was last Monday, explaining the possible solutions and asking for your confirmation. We will renew our request by email and we invite you to reply to our email so that we can resolve the situation. Sincerely, The After-Sales Service Team
C
Rating: 1 out of 5
Product does not conform and to date there has been no response to my request.
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Response from Jardin Affaires
Hello, We sent you a message on July 15, confirming your refund and offering support from the specialist team, we are still waiting for your response if necessary. Sincerely, The SUMEC after-sales service team
P
Rating: 1 out of 5
Wrong part number received No return from service
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Response from Jardin Affaires
Hello, We're sorry if there was a logistical error. As you know, we have refunded your order and sent you a confirmation. Please do not hesitate to contact us should you require any further advice or wish to place another order. Sincerely, The after-sales team
G
Rating: 1 out of 5
NO FOLLOW-UP FOR SOAP
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Response from Jardin Affaires
Hello, We confirm that you have had an after-sales service as we have sent you an item under warranty. Sincerely, The SUMEC after-sales service team
L
Rating: 1 out of 5
Machine broke down after 30 seconds. Return or exchange impossible because I used the machine !!! So guarantee or your money back if you don't use it !!!!!!
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Response from Jardin Affaires
Hello, we are sincerely sorry but the review does not correspond to a review of our brand. Moreover, in your exchange, you ask for a satisfied or refunded, it is not our policy. This is not our policy. However, we have suggested that you fill in a form to have your request processed. Please follow the procedure. Sincerely
J
Rating: 1 out of 5
Order placed then cancelled by your services without comments I do not understand it was in stock and payment accepted I await response
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Response from Jardin Affaires
Hello, we are very sorry but we are out of stock at the moment. This is why you have been refunded. Sincerely