Jardin Affaires consistently delivers items that match their descriptions and arrive quickly, with customers noting fast, well-tracked deliveries and products arriving in good condition for use or assembly. The store earns praise for reliable service and responsiveness, including prompt exchanges and helpful customer support that handles replacements and communications smoothly. Product variety and accessible pricing are highlighted, with many reviews citing the toughness and suitability of materials, ease of use, and confidence in performance for tasks like lifting loads or operating equipment. Overall reliability, clear packaging, and efficient order processing are repeatedly emphasized as strengths.
Hello, looking at your file, I see that you received a part under warranty following your request. The after-sales service was very busy in June, but a solution has been found. Sincerely, The SUMEC after-sales team
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Michel C.
Rating: 1 out of 5
following a purchase from 20/05/2024
I have not received my order!
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Pierluigi M.
Rating: 1 out of 5
following a purchase from 20/05/2024
pessima, l'oggetto non serve per quello per cui e pubblicizzato, da tre giorni cerco di contattarli per restituirlo ed avere il rimborso ma fanno finta di niente.
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Pierre M.
Rating: 1 out of 5
following a purchase from 01/12/2023
hello, the item in question is damaged after 4 uses, so I should return it to the manufacturer, but the shipping costs are my responsibility! what can I do?
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Mr L.
Rating: 1 out of 5
following a purchase from 13/04/2024
The product purchased was not the product received. I asked for a commercial discount to buy the right product again, I received an invalid code... it's not an optimal experience.
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Seurat L.
Rating: 1 out of 5
following a purchase from 04/05/2024
parts ordered do not match
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Cyril G.
Rating: 1 out of 5
following a purchase from 23/04/2024
I receive an SMS with the code to collect my parcel on Tuesday 30 April 12:36. I picked it up on Thursday May 2, 9:40am. The shopkeeper tells me that the parcel went back to the manufacturer this morning.
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Leger F.
Rating: 1 out of 5
following a purchase from 20/04/2024
I did not receive the blade but a small plastic part ???? Since then, despite two emails, no response from the seller. Fortunately I paid with paypal and will get a refund.
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Olivier B.
Rating: 1 out of 5
following a purchase from 07/04/2024
Article not received, no response to my complaint...
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Serge G.
Rating: 1 out of 5
following a purchase from 13/04/2024
I can't answer you, I'm still waiting for my order which was supposed to be delivered on April 17th, I'm very disappointed.
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Jacques L.
Rating: 1 out of 5
following a purchase from 11/04/2024
An item ordered on 11/04 for delivery on 12/04, we are now on 22/04 and the order has still not been delivered despite almost daily emails from the carrier!
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Gerard S.
Rating: 1 out of 5
following a purchase from 03/04/2024
I have not received my parcel. Where is it? L2 pieces automobiles has not received it.
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Craig C.
Rating: 1 out of 5
following a purchase from 10/04/2024
I have not received the item yet! I have had an email saying it was delivered! But there was no parcel delivered toy property
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Erwan L.
Rating: 1 out of 5
following a purchase from 16/01/2024
3 months to get a part but I received it anyway, a bit sad to have to call several times to get news, not even a commercial gesture for the inconvenience, I think I'll have to trust this site for another order.
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Alain T.
Rating: 1 out of 5
following a purchase from 22/03/2024
product not received
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Jean-Jacques G.
Rating: 1 out of 5
following a purchase from 05/03/2024
No phone number, no contacts Always answer a machine All the contact information I gave does not seem to include address and phone number. I am asked if I will go if I am happy with my product, it would be very interesting that I receive it because I still have not received For now I have my zero as a star thank you
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Response from Jardin Affaires
Hello, We'd like to clarify a few points you mentioned in your review. Firstly, regarding the absence of a telephone number on our site, we would like to point out that although we do not display our telephone number directly, we offer other means of contact such as the online contact form and live chat to meet your needs. In addition, we'd like to point out that there was telephone contact between you and our teams. We took the time to explain to you the reasons for the delay in your parcel, which are in no way linked to an error in your contact details as you say. You were dealing with members of our customer service team, not with automated responses or machines. Regarding your statement that your package was not delivered, we have checked our records and found that the package was indeed delivered with your signature as proof. We appreciate your feedback and want to assure you that we are here to answer any questions or concerns you may have. Please do not hesitate to contact us directly should you require any further information. Sincerely, The Customer Service Team
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Jerome D.
Rating: 1 out of 5
following a purchase from 07/03/2024
normally delivered in 3 days, it's been 8 days and still nothing.
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Monica P.
Rating: 1 out of 5
following a purchase from 26/12/2023
Dos semanas para recibir un pedido por el que pagas para recibirlo en 4 días máximo. Escribes a la empresa y nadie contesta. Además al bidón le falta el pasador del cierre pese a pagarlo como nuevo. El doble de caro que Amazon pero lo compré porque decían que llegaba antes ( no fue cierto ). No repetiría salvo si fuera gratis.
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Patrick C.
Rating: 1 out of 5
following a purchase from 05/07/2023
The company pays no attention to the information it receives, and delivers the goods several months late.
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Mattias D.
Rating: 1 out of 5
following a purchase from 14/09/2023
2 messen voor grasmachine besteld en betaald. maar 1 geleverd! meteen mail gestuurd en een week later nog steeds geen antwoord!!! service 0
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Response from Jardin Affaires
Hello, Thank you for modifying your comment as we have sent you your blade and replied to it. Sincerely
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Claude S.
Rating: 1 out of 5
following a purchase from 02/09/2023
battery only works for 10 minutes, problem of having to wait for a new one
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Nicolas H.
Rating: 1 out of 5
following a purchase from 13/08/2023
Mower arrived with a battery problem, impossible to start the mower, battery charging problem.
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Response from Jardin Affaires
Hello, have you contacted our after-sales service?
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Bernd T.
Rating: 1 out of 5
following a purchase from 14/08/2023
Bitte nichts kaufen nur Betrug keine Kommentation wegen falschem Teil kein Geld zurück brauche Returnzettel sonst muss ich auch noch die Rücksendung bezahlen einfach nur Betrug
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Response from Jardin Affaires
Hello, your comment is completely wrong. I am offering you a refund if the item sent is not returned. This second notation is really unjustified. Do you accept a refund? Sincerely
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Ion Gheorghe M.
Rating: 1 out of 5
following a purchase from 02/07/2023
On Monday July 3, I called twice to ask them to pay attention to my order (2 trapezoidal belts of 1519 for a gyroscope Del Morina 120 cm) and after receiving the package, waiting 5 days, I received the size 1750, which I have nothing to do with I wrote 2 emails asking where to return the product and mineni does not tell me where
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Response from Jardin Affaires
Hello, We've replied to you and told you that returns can be made to this address. Jardin Affaires 2 rue du moulin des arts 78550 Houdan Kind regards
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Jerome V.
Rating: 1 out of 5
following a purchase from 22/06/2023
A part of the parcel is missing. parcel redone by the carrier. 1 week waiting for a reply from after-sales service.
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Valls M.
Rating: 1 out of 5
following a purchase from 04/06/2023
Cancelled order before shipping, but they sent anyway despite multiple messages saying not to. Don't reply either.
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Julien B.
Rating: 1 out of 5
following a purchase from 08/05/2023
After 2 hours of use, the chainsaw won't start... it's just unbelievable after 2 hours of initial use... I contact the after-sales service.
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Guy N.
Rating: 1 out of 5
following a purchase from 16/05/2023
Product ok but delivery catastrophic. The delivery man didn't show up, didn't ring the bell and just dropped the parcel off at a shop while the house was full. The shop was closed for 3 days, so recovery of the purchase was delayed by the same amount. Why offer home delivery if your carriers don't provide the service? This indelicate carrier is TNT. Change carriers, there are a lot of serious ones that manage to deliver without any problems and that keep me informed as they go round.
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Response from Jardin Affaires
Hello, we're sorry to hear that this has happened to you, but you've just noted the delivery company and not Jardin Affaires. Sincerely
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Serhan M.
Rating: 1 out of 5
following a purchase from 10/04/2023
Not a very serious site!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/03/2023
Following my purchase, I did not receive the right product which had a certain price, out Following my call, they did not want to change my battery, so I paid too much, and no refund. I'm not satisfied.
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Response from Jardin Affaires
Hello, We explained to you that you received a product that includes 2 references due to a change on Fulbat's part. This is exactly the same for you, and does not change the product's suitability for your appliance. What's more, at no time did you request a refund of any kind; on the contrary, you agreed to keep the battery in question. During our discussion, you did not express your dissatisfaction, in which case we would have tried to find a solution for you, as we always do with our customers. Sincerely
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/01/2023
so I ordered 2 months ago and still haven't received anything. I called 2 times, the first time they were looking for my missing parcel and the second time the parts were being restocked even though they were available on the site. in short, I'm fed up and still haven't heard from them, but the payment was cashed 2 months ago.
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Response from Jardin Affaires
After trying to find a solution with you, please contact us by phone at 0178901970. For your information, your parcel is considered delivered since March 10th. Here is the tracking link. https://www.colisprive.com/moncolis/pages/detailColis.aspx?numColis=Y5000003994863390 Sincerely
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/01/2023
Your site offers promotions on unavailable items: a pain for the customer, who wastes time for nothing and then has to be reimbursed...
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Response from Jardin Affaires
Hello, sorry this is causing an experience but if you want particular products that are not in stock, you can very easily call us to ask and we will give you lead times on our supplies. Don't hesitate to come back to us for more information about our products.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/01/2023
I did not receive the package. FedEx was smart enough to give it to someone I don't know instead of putting it in my parcel box. Displayed in front of the house. I have no record of who it was given to.
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Response from Jardin Affaires
Hello, after an unsuccessful call attempt on our part, could you please call us back at 33178901970 For your information, we have launched a dispute with Fedex. They will get back to us within 72 hours. We will get back to you as soon as possible.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/12/2022
So far, the parcel hasn't arrived, after 3 reminders...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/10/2022
He comprado "deteudeur" y no me ha llegado a casa. He llamado por teléfono varias veces, siempre muy amables se comprometian a mandarme e-mail, nunca me han respondido. Me han robado el dinero. ESTOY MUY DISGUSTADO.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2022
Sorry for the inconvenience! I received this blower yesterday and unfortunately it's not working! And I can't figure out if I should send it back. The sales department isn't very cooperative - I'm 75! On the other hand, I was very happy with my little lawnmower.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/11/2022
One week to be delivered, did my parcel go through Qatar? Impossible to reach the company by phone. Next time I won't order anymore because their delivery system with 'colis privė' is a load of rubbish!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/10/2022
Hace 15 días que realicé el pedido y no llega. Nadie contesta mis correos ni me dicen nada.
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Response from Jardin Affaires
Good morning, your package is still in transit, we will investigate to understand what is happening. your package is still on its way, check here https://www.fedex.com/fedextrack/?trknbr=1100219347870012668033048291&trkqual= We will get back to you promptly with an answer. Apologies for the disagreement.
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