Jardin Affaires consistently delivers items that match their descriptions and arrive quickly, with customers noting fast, well-tracked deliveries and products arriving in good condition for use or assembly. The store earns praise for reliable service and responsiveness, including prompt exchanges and helpful customer support that handles replacements and communications smoothly. Product variety and accessible pricing are highlighted, with many reviews citing the toughness and suitability of materials, ease of use, and confidence in performance for tasks like lifting loads or operating equipment. Overall reliability, clear packaging, and efficient order processing are repeatedly emphasized as strengths.
The product looks very good, but the carrier was dreadful. Although a delivery time was confirmed (by phone three days prior), they did not show up, despite our repeated calls during which they promised to deliver on the scheduled day. And when they finally delivered, the truck was not equipped with a lift gate and the driver simply dropped the pallet from the back of the truck – a drop of about 1.5 m – fortunately, nothing was fragile! He then dragged the pallet (without a dolly) on our driveway, thus damaging the surface. I appreciate the company, but I will not place any more orders due to this catastrophic delivery.
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Daniel E.
Rating: 3 out of 5
following a purchase from 03/03/2026
The review of the store should have been 5 stars because all interactions with the seller were perfect! But because of the provider responsible for the final delivery, I reduced the stars: delayed by a carrier (the Toulouse messengers) who let me down for 2 consecutive days under false pretenses, I had to go pick up my package myself at this carrier's depot. Very satisfied with the seller, very dissatisfied with the provider chosen for the delivery.
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Unai U.
Rating: 3 out of 5
following a purchase from 21/12/2025
The packaging did not seem appropriate to me. The cardboard box arrived crushed.
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Henrik B.
Rating: 3 out of 5
following a purchase from 25/08/2025
Items arrived and work fine, but communication was not good. The items were not shipped untill 2 weeks after I bought them, and I contacted chat and sent mails without receiving any answer at all.
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Klaas V.
Rating: 3 out of 5
following a purchase from 08/09/2025
I have received it, did not meet my expectations. I sent you a message but have not received a response from you. Returned it on Saturday 13-09-2025. Still no message that you have received it. I hope you will refund me the amount. Best regards, Klaas van Goudswaard
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Duclovel D.
Rating: 3 out of 5
following a purchase from 12/07/2025
Product conforms to the order but delivery with +72 hours delay, and successive postponements from the carrier GLS
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Sanner L.
Rating: 3 out of 5
following a purchase from 07/07/2025
The cardboard was punched the size of a fist. I accepted the delivery because I needed the product, but I was frustrated to store it in a damaged box.
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Andre D.
Rating: 3 out of 5
following a purchase from 11/06/2025
my order of 2 axes still hasn't arrived for a while
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Dieter U.
Rating: 3 out of 5
following a purchase from 07/05/2025
Missing communication about delayed delivery. Some information in French - I ordered on the German site.
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Gilles G.
Rating: 3 out of 5
following a purchase from 02/04/2025
Order was great, but delivery was two days late and especially not to the location I had chosen!! It's a shame!!! Best regards
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Patrick F.
Rating: 3 out of 5
following a purchase from 31/03/2025
Very good experience
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Nadege M.
Rating: 3 out of 5
following a purchase from 12/02/2025
No problem with the cutting plate but the wheels!! Ordered 2 halves to make one wheel received 2 females!!
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Pierre C.
Rating: 3 out of 5
following a purchase from 12/01/2025
Material conforms but delivery point not respected
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Robert H.
Rating: 3 out of 5
following a purchase from 01/10/2024
Delivery was supposed to be free but when I checked out it was €50 and incredibly slow (UPS). Not the best experience but the lawnmower is great.
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Mireille C.
Rating: 3 out of 5
following a purchase from 05/06/2024
I'm not happy because when I ordered my 2 items were in stock and then one was missing. So I waited 2 months. I sent an email to know the status of my order. Still at the same point! I refused the missing item, so I received one item out of 2. Customer service quickly understood my problem and gave me a solution. I don't know if I will recommend this site.
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Dominique P.
Rating: 3 out of 5
following a purchase from 22/07/2024
I'm still waiting to hear about the replacement batteries, which are the wrong ones and have been paid for.
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Xavier C.
Rating: 3 out of 5
following a purchase from 26/07/2024
Delivery time too long and no possibility of delivery in a "point Relais".
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Dominique D.
Rating: 3 out of 5
following a purchase from 08/07/2024
All I needed was the circlip, but it wasn't sold separately, even in multiples.
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Daniel P.
Rating: 3 out of 5
following a purchase from 23/06/2024
bonjour avant de donner mon avis j'aimerais bien recevoir le total de ma commande merci
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Response from Jardin Affaires
Hello, I've tried to contact you but we don't understand your request as we haven't received a message of dissatisfaction from you on our mailbox. You can leave us a ticket at this address. https://savjardin.zendesk.com/hc/fr/requests/new Sincerely
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Jean-Michel V.
Rating: 3 out of 5
following a purchase from 10/05/2024
delivery promised in 4 5 days but 1 month in truth
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Response from Jardin Affaires
Hello, Please note that the information we give you concerning the delivery of orders is for information only and in the best of situations. Unfortunately, we sometimes encounter problems, and we're sorry that we were out of stock at the time you placed your order and that you received it late. We informed you of the delay and offered to cancel the order if preferable, and you chose to wait instead. We wish you every success with your product. Sincerely, The After-Sales Service Team
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Lionel F.
Rating: 3 out of 5
following a purchase from 23/05/2024
Ordering a brushcutter part was quick and easy. The only problem is that the part doesn't fit on the head of my tool! I'm going to have to do some work!
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Isabelle R.
Rating: 3 out of 5
following a purchase from 05/05/2024
The product complies, the only problem is that when I ordered, it was announced that I would receive my product within 48 hours !!!! And unfortunately I received it 3 weeks later!
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Dominique F.
Rating: 3 out of 5
following a purchase from 03/05/2024
fine
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Alain B.
Rating: 3 out of 5
following a purchase from 20/04/2024
far too expensive for half an hour's autonomy
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Bernard B.
Rating: 3 out of 5
following a purchase from 15/04/2024
The discs supplied are not Oregon Gator speed leads, but I'm going to use them anyway.
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Jp H.
Rating: 3 out of 5
following a purchase from 15/04/2024
For the product ordered RAS on the other hand for the delivery I pay 9.90 to have UPS finally I ss delivered by Amazon, that I boycott! What's more, Amazon delivery is cheaper, so I should be reimbursed the difference - NOT GLOP!
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Lesage T.
Rating: 3 out of 5
following a purchase from 06/04/2024
Delivery time far too long, and delivery poorly done, late...
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Response from Jardin Affaires
Hello, you bought your item knowing that there was a 6 to 10 day lead time as indicated on our site because it's a part that we don't have in stock. You ordered on April 6th, we made a restocking request on the 7th and it was shipped on the 12th. You received it on April 17th. We have kept our promise. You were aware of the lead time before your purchase. Sincerely
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Leopold M.
Rating: 3 out of 5
following a purchase from 08/04/2024
Online chat contact with no answers, we felt left out.
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Jannick G.
Rating: 3 out of 5
following a purchase from 15/03/2024
No problem with the blade screws, the product complies. However, I bought 3 products from you and I'm paying 3 times the shipping costs! (At €5 per bolt, that's a bit much!) Couldn't you do a grouped calculation?
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Etienne M.
Rating: 3 out of 5
following a purchase from 22/11/2023
well
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Jacques K.
Rating: 3 out of 5
following a purchase from 17/11/2023
Product conforms. On the other hand, problems with the delivery: Deadlines were not met, the package was opened and resealed, the original self-adhesive stickers were cut off and replaced by transparent ones. I can provide you with the packaging.
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Denis P.
Rating: 3 out of 5
following a purchase from 17/10/2023
lack of communication and information
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Response from Jardin Affaires
Hello, every time you've made a request we've given you an answer about waiting times. Sincerely
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Christophe V.
Rating: 3 out of 5
following a purchase from 12/11/2023
Ras not yet tested
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Sylvie L.
Rating: 3 out of 5
following a purchase from 13/10/2023
No reply to my 3 e-mails, you've accustomed me to better, and the hood is just the right one.
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Alain D.
Rating: 3 out of 5
following a purchase from 20/06/2023
Everything is perfect except delivery expected in three to four days but received after 10 days.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2023
the product was partially compliant as the wheels and the bolts for the self-supporting mower deck were missing, a complaint was made and I'm still waiting for a reply? the delivery was compliant with what was advertised by the seller, I'll change my rating once the problem has been resolved.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2023
The product delivered does not correspond to the one ordered. After call and explanation, return slip received within the day. Delivery of the product ordered within a very short time.
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Response from Jardin Affaires
Hello, Thank you for your feedback. We hope you will be satisfied with your product. Could you please reconsider your order following our reactivity? Sincerely
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2022
Received very quickly. Unfortunately, the head was broken before packing as the broken parts were not in the packaging. Very good contact with the seller. I'm waiting for the parts in question.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/10/2022
Fast delivery. It's a pity that the packaging is of poor quality, the products arrived damaged, taped together and wrapped in plastic film.
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Response from Jardin Affaires
Hello, could you please send us a picture. Please note that before posting your review you could contact our customer service to find a solution to your problem.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/05/2022
products in conformity with the request but obtained after telephonic reminders (2 times). The customer follow-up is very average.
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Response from Jardin Affaires
Hello, We're sorry to hear that you've had trouble reaching us quickly and efficiently. Could you please explain your problem? Sincerely
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