The store earns praise for reliable shipping and fast delivery, with many customers noting quick, compliant packaging and delivery that arrives as described. The product range consistently impresses with originality and quality, offering a variety of crackers, granolas, chocolates, and insect-based options that are suitable for aperitifs and entertaining guests. Customers report positive experiences with service and professionalism, highlighting responsive support and trustworthy, easy ordering processes. The packaging and presentation are repeatedly mentioned as attractive and professional, reinforcing a positive overall impression of the shopping experience.
I can't give more, I placed an order and was never delivered and even Mondial Relay did not take the order, despite the refund of my order, I was disappointed not to have received my order, however I ordered from Insecteo it's a bit more expensive but order received.
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Response from Jiminis
Hello, Thank you for this review which shows that we refunded your order and fully took care of the loss of a package. You mention a company that sells products that have not been authorized for marketing. We wish you again a happy new year :) The Jimini's team
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Evelyne B.
Rating: 4 out of 5
following a purchase from 26/12/2023
Nothing to say about the delivery and the quality of the products. The only downside remains the price, hoping that the popularization of insects helps to lower it.
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Response from Jiminis
Hello Evelyne, A big thank you for sharing your experience! We are doing our best to keep acceptable price levels for our clients despite the challenges faced in recent years. We hope that the democratization of our market will allow us to continue lowering the price of our insects. Have a nice day and a happy new year! The Jimini's team
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Sylvie L.
Rating: 4 out of 5
following a purchase from 12/12/2023
complicated site to manage to order! fortunately, pleasant phone contact and especially thanks to the young man for his explanations
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Response from Jiminis
Hello! Thank you for taking the time to leave us a review, it was a pleasure to be able to advise you :) Have a nice day and happy end of year celebrations! The Jimini's team
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Oren L.
Rating: 4 out of 5
following a purchase from 16/12/2023
No issues with the site's ergonomics and its delivery. Small downside: it lacks insects "natural taste" or barely seasoned.
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Response from Jiminis
Hello Oren, Thank you for this review, we offer our insects in a "natural" version so that our customers can discover them without seasoning. For a next order perhaps! See you soon and happy end of year celebrations. The Jimini's team
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Michaël P.
Rating: 4 out of 5
following a purchase from 28/11/2023
Easy to navigate site, easily identifiable products
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Laetitia S.
Rating: 1 out of 5
following a purchase from 04/12/2023
In the package, the boxes were all crushed and some packets (pasta, crackers) were open
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Response from Jiminis
Hello Laetitia, I am sorry that you were not satisfied with your experience with Jimini's, unfortunately, we cannot control the shipping conditions of the packages we send. Please feel free to contact us through our customer service (click on 'contact us' at the bottom of our website). Have a great day. The Jimini's team
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Manuel R.
Rating: 4 out of 5
following a purchase from 06/12/2023
practical
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Response from Jiminis
Hello Manuel, Thank you for taking the time to leave us a review! Happy end of year celebrations. The Jimini's team
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Julien D.
Rating: 4 out of 5
following a purchase from 12/11/2023
The site is well made, the order was delivered quickly.
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Karine T.
Rating: 1 out of 5
following a purchase from 27/10/2023
Incomplete order.
Despite my contact with customer service, they didn't even bother to respond to me.
Worms in the bars.
Do not order!
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Response from Jiminis
Hello Karine, We are sorry that you were not satisfied with your order. You recently contacted us about a missing product in a box of bars, a subject that, although important, is not considered a priority. You did not mention any problem with worms in your bars, otherwise your ticket would have been handled by the quality team. Since this is not an urgent issue, the ticket was only processed today. We have taken your request into account and are waiting for your feedback regarding this quality issue (and order error). Have a great day. The Jimini's team
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Philippe P.
Rating: 1 out of 5
following a purchase from 27/10/2023
Delivery not on time
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Response from Jiminis
Hello, Thank you for your order and for your trust. After checking the tracking of your package, it appears that the delivery time was indeed respected (time indicated at the time of order: 2 to 5 working days): - Order on Sunday, October 29 - Shipment on Monday, October 30 - Delivery at the relay point on the 2nd (the 1st being a holiday) Therefore, we have a delivery in 2 working days, which corresponds to the indicated time. We invite you to modify your review. Have a great day. The Jimini's team
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Fabien P.
Rating: 4 out of 5
following a purchase from 23/10/2023
Fast delivery
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Response from Jiminis
Hello Fabien! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Kevin M.
Rating: 1 out of 5
following a purchase from 06/10/2023
Following an order, I contacted customer service several times, but received no response from them. This site is absolutely NOT SERIOUS!
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Response from Jiminis
Hello Frédéric or Kévin, we are a bit lost... Thank you for taking the time to share our lack of seriousness. However, we did ship a first package, which arrived on time, to the recipient you chose (even if it was a mistake, we understood it well), then a second one, also on time, which reached you. We have just received the first package back, which stayed at its pickup point for 14 days. We will therefore be able to refund you after verifying its contents. The fact that you did not receive an immediate response can be reproached to us, of course, and we sincerely apologize for that; we are
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Frederic B.
Rating: 1 out of 5
following a purchase from 11/10/2023
nonexistent customer service!! Does not respond to emails (contact form) or phone calls. Avoid!
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Response from Jiminis
(Copy-paste of your second review) Hello Frédéric or Kévin, we're a bit confused... Thank you for taking the time to inform us of our lack of seriousness. However, we did send a first package, which arrived on time, to the recipient you chose (even though it was a mistake, we understood), then a second one, also on time, which reached you. We have just received the first package back, which stayed at its relay point for 14 days. We will be able to refund you after verifying its contents. The fact that you did not receive an immediate response can be blamed on us, of course, and we apologize for that, we are "slightly" overwhelmed during this end-of-year period. To say that our site is not serious, when you received 2 orders on time, and your recipient error has not, for now, resulted in any penalty or refusal on our part to refund the merchandise... we think you're being a bit harsh... Nevertheless, we hope you enjoyed our products and that the good thousand positive reviews on our site will convince you that we are somewhat serious after all ;) The Jimini's customer service
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Clémence J.
Rating: 4 out of 5
following a purchase from 19/09/2023
Easy to navigate site
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Response from Jiminis
Hello Clémence! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Charles R.
Rating: 1 out of 5
following a purchase from 12/09/2023
No response from customer service and I haven't received my package
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Response from Jiminis
Hello, Thank you for your order and for your trust. I couldn't find any emails sent to our customer service, however, I was able to trace the route of your package. It could not be delivered to your home and was therefore delivered to a pickup point. Since it was not picked up, it was returned to us after 15 days. We kindly ask you to contact our customer service at [email protected] Have a great day. The Jimini's team
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Eric H.
Rating: 4 out of 5
following a purchase from 18/09/2023
Good, easy to use
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Response from Jiminis
Hello Eric, Thank you for taking the time to share your experience! We use reviews to improve our products and the quality of our services. Have a great day and see you soon! The Jimini's team
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Pascale L.
Rating: 4 out of 5
following a purchase from 17/09/2023
Too bad, the flour was no longer available
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Response from Jiminis
Hello Pascale, Thank you for taking the time to leave us a review. We have never sold flour on our website, however, we are considering it :) See you soon and have a great day! The Jimini's team
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Mickael M.
Rating: 4 out of 5
following a purchase from 05/09/2023
Top, arrived quickly
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Response from Jiminis
Hello Fanny, A big thank you for sharing your experience! Our customers' reviews help us improve our products and the quality of our services, but also guide other customers. Have a nice day and see you soon! The Jimini's team
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Laurence R.
Rating: 4 out of 5
following a purchase from 05/08/2023
Package received a week later. Very good products, created a surprise among my guests. I would recommend.
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Response from Jiminis
Hello Laurence, Thank you for taking the time to leave us a review! We are happy that your guests appreciated it ;) See you soon and have a great return! The Jimini's team
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Elisabeth A.
Rating: 4 out of 5
following a purchase from 08/07/2023
Ok nothing to report
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Response from Jiminis
Hello Elisabeth! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Josette V.
Rating: 4 out of 5
following a purchase from 17/06/2023
Satisfactory order
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Response from Jiminis
Hello Josette! Thank you for taking the time to leave us a review! See you soon and have a good day! The Jimini's team
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Didier R.
Rating: 4 out of 5
following a purchase from 29/05/2023
Nothing to report.
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Response from Jiminis
Hello Didier, thank you for taking the time to leave us a review! We are happy that you were satisfied. Have a good weekend and see you soon! The Jimini's team
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Marie G.
Rating: 4 out of 5
following a purchase from 26/05/2023
Fast service. However, high price and not appreciated the fact that there is a minimum order of 15 euros.
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Response from Jiminis
Hello Marie, Thank you for your review. The minimum purchase is essential to avoid selling our products at a loss. Indeed, shipping costs and the cost of shipping our products are largely borne by Jimini's, despite the fact that part is paid by our customers. Shipping is free on Mondial Relay from 30 euros of purchases. We wish you a pleasant day! The Jimini's team
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Jean-Michel B.
Rating: 4 out of 5
following a purchase from 17/05/2023
Limited catalog in terms of insect types. Fast delivery.
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Response from Jiminis
Hello, Thank you for taking the time to leave us a review! You are right, the choice of insects is quite limited on our site because there are currently only 3 species of insects authorized for sale in Europe: crickets, mealworms, and grasshoppers (+ buffalo worms but we only use them in powder form). That is why we cannot market other insects at this time. Have a great day and see you soon! The Jimini's team
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Mandy T.
Rating: 1 out of 5
following a purchase from 14/05/2023
I did not like the products at all, and the allergies are not indicated on the site, and I ended up in the hospital, the responses from the managers seemed quite disappointing regarding the situation, one must be extremely careful with the consumption of these products, it can be deadly and from the company there is no proper response
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Response from Jiminis
Hello, The complete list of ingredients and allergens is available on each product page of our site, as well as on the packaging of each Jimini's product, in accordance with current regulations. Your statement is therefore false, it takes 2 minutes for anyone to verify this on our website. The disappointing and 'inappropriate' responses from our customer service simply consisted of not complying with your persistent requests for reimbursement of your order and for the return of consumed products, following your false statements and the transmission of a document that appeared very dubious. In any case, we have general sales conditions and we adhere to them. Best wishes. The Jimini's team
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Nathalie L.
Rating: 4 out of 5
following a purchase from 11/05/2023
Super!! Received quickly and product as described, I recommend
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Response from Jiminis
Hello Nathalie! Thank you for your feedback and this great rating, we appreciate it! See you soon and have a great day! The Jimini's team
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Aurélien H.
Rating: 1 out of 5
following a purchase from 28/04/2023
Incomplete order. Customer service unreachable by phone, very unpleasant exchanges by email with the staff. The latter looks down on the customer, wants to give moral lessons to the customer instead of quickly addressing the mentioned problem.... In short, a lamentable experience, unworthy of an online store, I do not recommend!!
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Response from Jiminis
Hello, We are sorry that you did not appreciate your experience with our customer service. Your threatening and discourteous behavior (threatening legal action against our company when we haven't even had time to respond to you) led us to remind you of the rules of civility, which may be useful for your future exchanges with other e-commerce merchants. The customer is king if they remain polite. Best wishes. The Jimini's team
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Jason T.
Rating: 4 out of 5
following a purchase from 11/05/2023
Very good site, fast delivery
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Maeva B.
Rating: 4 out of 5
following a purchase from 05/05/2023
Difficult order to place on smartphones. I had to use the computer. I received my products quickly and well packaged.
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Response from Jiminis
Hello Maeva, Thank you for your feedback, we are sorry that you were not fully satisfied with your shopping experience on our website. We take note of your comments and will try to improve the user experience on mobile. See you soon and have a great day! The Jimini's team
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Belinda F.
Rating: 4 out of 5
following a purchase from 23/04/2023
Great site
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Response from Jiminis
Hello Belinda! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Rachel V.
Rating: 4 out of 5
following a purchase from 24/04/2023
Very good experience, products well packaged and arrived quickly
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Response from Jiminis
Hello Rachel, Thank you for taking the time to share your experience! We use reviews to improve our products and the quality of our services. Have a great day and see you soon! The Jimini's team
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Emmanuelle V.
Rating: 4 out of 5
following a purchase from 09/04/2023
Product as described. Delivered on time
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Response from Jiminis
Hello Emmanuelle! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Sewa D.
Rating: 4 out of 5
following a purchase from 13/04/2023
Great, I recommend
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Response from Jiminis
Hello! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Leah B.
Rating: 4 out of 5
following a purchase from 29/03/2023
-
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Response from Jiminis
Hello Leah, Thank you for your review and these 4 stars ;) We are delighted that you were satisfied with our products and our service. See you soon! The Jimini's team
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Sylvie T.
Rating: 4 out of 5
following a purchase from 08/03/2023
very good experience with the mealworms, crickets and grasshoppers only downside the cocoa crickets do not taste like cocoa at all but I really recommend your site order and delivery impeccable and fast (1 successful blind tasting ;) )
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Response from Jiminis
Hello Sylvie, Thank you for sharing your experience! We are sorry that you did not enjoy our cocoa crickets. See you soon and have a great day! The Jimini's team
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Sarah G.
Rating: 4 out of 5
following a purchase from 20/02/2023
received on time, products as expected
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Response from Jiminis
Hello Sarah, Thank you for sharing your experience and see you soon! The Jimini's team
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David C.
Rating: 4 out of 5
following a purchase from 01/02/2023
Very expensive for the quantity ;)
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Response from Jiminis
Hello David, Thank you for your review. The price of the products is indicated on the product sheets, so there are no unpleasant surprises. It is true that the price of whole dehydrated insects remains quite high compared to most other meat products. We are working to gradually lower these selling prices which, we hope, will soon be lower than that of meat in the coming years. Have a great day! The Jimini's team
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Camille D.
Rating: 1 out of 5
following a purchase from 12/02/2023
Very disappointed, incomplete order and no response to my messages!
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Response from Jiminis
Hello Camille, We understand your disappointment due to the preparation error of your order. The problem has been resolved and we will strive to respond more quickly next time ;) Have a nice day and see you soon! The Jimini's team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2023
Not enough choice
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Response from Jiminis
Hello Lydie, Thank you for your review. We are doing our best to expand the product range on our website, but it takes time :) We hope to offer new products this year, so stay tuned ;) See you soon and have a good week! The Jimini's team
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Amandine C.
Rating: 1 out of 5
following a purchase from 07/02/2023
Package lost the first time, refund made, I reordered and one box is missing... really disappointed... This is not the first time I order from you but the first time it went very well. I will not order from your site again...
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Response from Jiminis
Hello Amandine, We had bad luck with this order, we agree. The first order was lost by the carrier, you received a full refund, which is normal. The fact that there was a preparation error in your second order is unfortunate and we only learn about it through this review; we could have solved this problem with customer service, which I invite you to contact. While waiting for your response, we wish you a nice day! The Jimini's team
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