The store earns praise for reliable shipping and fast delivery, with many customers noting quick, compliant packaging and delivery that arrives as described. The product range consistently impresses with originality and quality, offering a variety of crackers, granolas, chocolates, and insect-based options that are suitable for aperitifs and entertaining guests. Customers report positive experiences with service and professionalism, highlighting responsive support and trustworthy, easy ordering processes. The packaging and presentation are repeatedly mentioned as attractive and professional, reinforcing a positive overall impression of the shopping experience.
Nothing to say about the delivery and the quality of the products. The only downside remains the price, hoping that the popularization of insects helps to lower it.
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Response from Jiminis
Hello Evelyne, A big thank you for sharing your experience! We are doing our best to keep acceptable price levels for our clients despite the challenges faced in recent years. We hope that the democratization of our market will allow us to continue lowering the price of our insects. Have a nice day and a happy new year! The Jimini's team
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Sylvie L.
Rating: 4 out of 5
following a purchase from 12/12/2023
complicated site to manage to order! fortunately, pleasant phone contact and especially thanks to the young man for his explanations
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Response from Jiminis
Hello! Thank you for taking the time to leave us a review, it was a pleasure to be able to advise you :) Have a nice day and happy end of year celebrations! The Jimini's team
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Oren L.
Rating: 4 out of 5
following a purchase from 16/12/2023
No issues with the site's ergonomics and its delivery. Small downside: it lacks insects "natural taste" or barely seasoned.
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Response from Jiminis
Hello Oren, Thank you for this review, we offer our insects in a "natural" version so that our customers can discover them without seasoning. For a next order perhaps! See you soon and happy end of year celebrations. The Jimini's team
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Alain Pierre L.
Rating: 2 out of 5
following a purchase from 10/12/2023
the packages are tiny
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Response from Jiminis
Hello, Thank you for taking the time to leave us a review. Each product has photos with a scale so that our customers can realize the size of the boxes. The net weight is also indicated, there are no surprises. Have a great day. The Jimini's team
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Michaël P.
Rating: 4 out of 5
following a purchase from 28/11/2023
Easy to navigate site, easily identifiable products
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Manuel R.
Rating: 4 out of 5
following a purchase from 06/12/2023
practical
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Response from Jiminis
Hello Manuel, Thank you for taking the time to leave us a review! Happy end of year celebrations. The Jimini's team
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Julien D.
Rating: 4 out of 5
following a purchase from 12/11/2023
The site is well made, the order was delivered quickly.
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Fabien P.
Rating: 4 out of 5
following a purchase from 23/10/2023
Fast delivery
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Response from Jiminis
Hello Fabien! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Jessie G.
Rating: 2 out of 5
following a purchase from 24/10/2023
Lack of consideration from customer service. Late and inappropriate response after sending a message indicating difficulties encountered when entering the order. (perpetual back and forth between different tabs, multiple re-entries of the delivery address…). Amount to be paid different from what I actually paid (obviously to my disadvantage). I remain in total incomprehension. I played the game by ordering the minimum order, then the minimum for free shipping, and after struggling to finalize the order, I discover after payment that I paid 8 euros extra for express shipping when that was not my wish. Bugs and errors are one thing, but the professionalism expected from a commercial company is another.
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Response from Jiminis
Hello Jessie, As indicated by email exchanges, we will not refund the shipping costs related to your choice to use Chronopost to have your package delivered in 24 hours. All carrier rates are clearly indicated when choosing the carrier, there are no surprises or hidden fees. You chose this carrier and validated this order with all the corresponding amounts knowingly and you contact us after accepting the package, to demand a refund of the shipping costs... By professionalism and consideration, you mean that we unjustifiably refund an error you made, after calling us thieves by email. We do not operate like that and prefer to assume a negative review. Best regards. The Jimini's team
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Nathalie S.
Rating: 2 out of 5
following a purchase from 14/10/2023
Not very satisfied with my order because it does not match what I ordered
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Response from Jiminis
Hello Nathalie, We apologize for this incident. We had several package mix-ups during the period you placed your order. Could you please write to us at [email protected] to resolve the issue? Thank you and have a pleasant day. The Jimini's team
C
Clémence J.
Rating: 4 out of 5
following a purchase from 19/09/2023
Easy to navigate site
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Response from Jiminis
Hello Clémence! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Eric H.
Rating: 4 out of 5
following a purchase from 18/09/2023
Good, easy to use
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Response from Jiminis
Hello Eric, Thank you for taking the time to share your experience! We use reviews to improve our products and the quality of our services. Have a great day and see you soon! The Jimini's team
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Pascale L.
Rating: 4 out of 5
following a purchase from 17/09/2023
Too bad, the flour was no longer available
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Response from Jiminis
Hello Pascale, Thank you for taking the time to leave us a review. We have never sold flour on our website, however, we are considering it :) See you soon and have a great day! The Jimini's team
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Mickael M.
Rating: 4 out of 5
following a purchase from 05/09/2023
Top, arrived quickly
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Response from Jiminis
Hello Fanny, A big thank you for sharing your experience! Our customers' reviews help us improve our products and the quality of our services, but also guide other customers. Have a nice day and see you soon! The Jimini's team
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Laurence R.
Rating: 4 out of 5
following a purchase from 05/08/2023
Package received a week later. Very good products, created a surprise among my guests. I would recommend.
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Response from Jiminis
Hello Laurence, Thank you for taking the time to leave us a review! We are happy that your guests appreciated it ;) See you soon and have a great return! The Jimini's team
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Elisabeth A.
Rating: 4 out of 5
following a purchase from 08/07/2023
Ok nothing to report
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Response from Jiminis
Hello Elisabeth! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Josette V.
Rating: 4 out of 5
following a purchase from 17/06/2023
Satisfactory order
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Response from Jiminis
Hello Josette! Thank you for taking the time to leave us a review! See you soon and have a good day! The Jimini's team
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Didier R.
Rating: 4 out of 5
following a purchase from 29/05/2023
Nothing to report.
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Response from Jiminis
Hello Didier, thank you for taking the time to leave us a review! We are happy that you were satisfied. Have a good weekend and see you soon! The Jimini's team
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Marie G.
Rating: 4 out of 5
following a purchase from 26/05/2023
Fast service. However, high price and not appreciated the fact that there is a minimum order of 15 euros.
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Response from Jiminis
Hello Marie, Thank you for your review. The minimum purchase is essential to avoid selling our products at a loss. Indeed, shipping costs and the cost of shipping our products are largely borne by Jimini's, despite the fact that part is paid by our customers. Shipping is free on Mondial Relay from 30 euros of purchases. We wish you a pleasant day! The Jimini's team
J
Jean-Michel B.
Rating: 4 out of 5
following a purchase from 17/05/2023
Limited catalog in terms of insect types. Fast delivery.
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Response from Jiminis
Hello, Thank you for taking the time to leave us a review! You are right, the choice of insects is quite limited on our site because there are currently only 3 species of insects authorized for sale in Europe: crickets, mealworms, and grasshoppers (+ buffalo worms but we only use them in powder form). That is why we cannot market other insects at this time. Have a great day and see you soon! The Jimini's team
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Nathalie L.
Rating: 4 out of 5
following a purchase from 11/05/2023
Super!! Received quickly and product as described, I recommend
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Response from Jiminis
Hello Nathalie! Thank you for your feedback and this great rating, we appreciate it! See you soon and have a great day! The Jimini's team
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Jason T.
Rating: 4 out of 5
following a purchase from 11/05/2023
Very good site, fast delivery
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Maeva B.
Rating: 4 out of 5
following a purchase from 05/05/2023
Difficult order to place on smartphones. I had to use the computer. I received my products quickly and well packaged.
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Response from Jiminis
Hello Maeva, Thank you for your feedback, we are sorry that you were not fully satisfied with your shopping experience on our website. We take note of your comments and will try to improve the user experience on mobile. See you soon and have a great day! The Jimini's team
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Belinda F.
Rating: 4 out of 5
following a purchase from 23/04/2023
Great site
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Response from Jiminis
Hello Belinda! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Rachel V.
Rating: 4 out of 5
following a purchase from 24/04/2023
Very good experience, products well packaged and arrived quickly
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Response from Jiminis
Hello Rachel, Thank you for taking the time to share your experience! We use reviews to improve our products and the quality of our services. Have a great day and see you soon! The Jimini's team
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Emmanuelle V.
Rating: 4 out of 5
following a purchase from 09/04/2023
Product as described. Delivered on time
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Response from Jiminis
Hello Emmanuelle! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Sewa D.
Rating: 4 out of 5
following a purchase from 13/04/2023
Great, I recommend
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Response from Jiminis
Hello! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Clementine D.
Rating: 2 out of 5
following a purchase from 28/03/2023
The site is user-friendly, it's easy to order and the delivery is quite fast. But they forgot an item in my order. I reported it to customer service, I sent them a photo as requested and since then no responses from them despite my 2 follow-ups. I am disappointed. I am waiting for them to send me my missing product.
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Response from Jiminis
Hello, Customer service has been waiting since April 5th for you to send them the requested items in order to resolve your issue ;) The photo you sent does not correspond to our request and does not allow us to identify a potential problem, please send the requested information. Have a great day and see you soon! The Jimini's team
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Leah B.
Rating: 4 out of 5
following a purchase from 29/03/2023
-
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Response from Jiminis
Hello Leah, Thank you for your review and these 4 stars ;) We are delighted that you were satisfied with our products and our service. See you soon! The Jimini's team
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Sylvie T.
Rating: 4 out of 5
following a purchase from 08/03/2023
very good experience with the mealworms, crickets and grasshoppers only downside the cocoa crickets do not taste like cocoa at all but I really recommend your site order and delivery impeccable and fast (1 successful blind tasting ;) )
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Response from Jiminis
Hello Sylvie, Thank you for sharing your experience! We are sorry that you did not enjoy our cocoa crickets. See you soon and have a great day! The Jimini's team
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Sarah G.
Rating: 4 out of 5
following a purchase from 20/02/2023
received on time, products as expected
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Response from Jiminis
Hello Sarah, Thank you for sharing your experience and see you soon! The Jimini's team
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David C.
Rating: 4 out of 5
following a purchase from 01/02/2023
Very expensive for the quantity ;)
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Response from Jiminis
Hello David, Thank you for your review. The price of the products is indicated on the product sheets, so there are no unpleasant surprises. It is true that the price of whole dehydrated insects remains quite high compared to most other meat products. We are working to gradually lower these selling prices which, we hope, will soon be lower than that of meat in the coming years. Have a great day! The Jimini's team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2023
Not enough choice
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Response from Jiminis
Hello Lydie, Thank you for your review. We are doing our best to expand the product range on our website, but it takes time :) We hope to offer new products this year, so stay tuned ;) See you soon and have a good week! The Jimini's team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2022
The choice !!
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Response from Jiminis
Hello Valérie, thank you for this feedback on our website! See you soon and happy new year! The Jimini's team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2022
Well-packaged products
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Response from Jiminis
Hello Evelyne, Thank you for your feedback and happy end of the year! The Jimini's team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2022
Order as expected, the site is clear and easy to use
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Response from Jiminis
Hello Nathalie! Thank you for your feedback and happy end of year! The Jimini's team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2022
The site is clear, there is a choice. The only problem is that there is a minimum purchase required to order since the items are not very expensive.
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Response from Jiminis
Hello Manon, Thank you for your feedback! Regarding the minimum order, it is more a question of profitability: we cover part of the shipping costs (even when they are charged to the customer). We have calculated that below 15€, we would lose money. Have a great end of the year and see you soon! The Jimini's team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2022
Very interesting to discover this new form of food
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Response from Jiminis
Hello Nicole, Thank you for this great rating, we wish you a wonderful end of the year! The Jimini's team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2022
For a first order of this type, I am satisfied.
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Response from Jiminis
Hello Steeve! We are delighted that you were satisfied ;) See you soon and happy end of year celebrations! The Jimini's team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2022
Very clear and well-selling site!
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Response from Jiminis
Hello Delphine, Thank you for your feedback and happy end of year celebrations! The Jimini's team
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