John Steel consistently delivers on-time shipments with careful, secure packaging and reliable, precise products. Customers highlight easy ordering, responsive and attentive service, and clear guidance that supports accurate specifications and modifications. The store meets expectations with high-quality materials, accurate cuts, and fast delivery, often praised for efficient, professional handling from order to receipt. Repeated buyers emphasize top-notch speed, compliant materials, and thorough packaging that protects items during transit.
product concerned: Stainless steel 304L raw and shiny on the site it says: The stainless steel plate is protected by a film to avoid any marks or scratches on the shiny side.
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Acheteur Vérifié
Rating: 5 out of 5
The order was easy to place, the products complied and were delivered promptly.
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Acheteur Vérifié
Rating: 5 out of 5
Great service in case of problems
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Acheteur Vérifié
Rating: 4 out of 5
Ok for thé fiesta Order
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Acheteur Vérifié
Rating: 4 out of 5
Delivery of the parcel complicated, because there was not my name on the parcel this during by force of instance is goodwill, I managed to see my good.
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Acheteur Vérifié
Rating: 5 out of 5
Product as expected. Fast delivery as advertised. No worries.
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Acheteur Vérifié
Rating: 5 out of 5
Several orders and I'm satisfied, the work is always so clean. Once there was a problem...a little email explaining the problem and it was solved within 24 hours by a new manufacture.
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Acheteur Vérifié
Rating: 5 out of 5
Super efficient
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Acheteur Vérifié
Rating: 4 out of 5
I ordered an anti-trace aluminium hood base and to be honest, the finish is perfect, the cut is meticulous, I'm very satisfied, but the delivery was a horror. The dpd carrier forgot to indicate my name on the parcel (he indicated the name of the relay point). So I contacted customer service and they replied within 5 minutes.
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Acheteur Vérifié
Rating: 5 out of 5
short
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Acheteur Vérifié
Rating: 4 out of 5
Excellent advice, service and delivery
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Acheteur Vérifié
Rating: 5 out of 5
Perfect and fast
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Acheteur Vérifié
Rating: 5 out of 5
Great product and shipping thank you
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Acheteur Vérifié
Rating: 1 out of 5
Bad cut, bad job
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Response from John Steel
Hello, Our customer service has contacted you and explained the technical constraints related to your request which caused the non-conformity of the part. We have therefore reimbursed you and apologize for the part received. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
I've given it one star because you're forcing me to comment when I have nothing to say.
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Response from John Steel
Hello, You are under no obligation to leave a comment on the service you have received. Commenting on your order is completely optional. We wish you a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
Lots of cutting burrs, but nothing major. Good finish.
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Acheteur Vérifié
Rating: 5 out of 5
I am very happy with my order
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Acheteur Vérifié
Rating: 3 out of 5
A PROBLEM IN THE DELIVERY IF NOT MICKEL GOODS AND REASONABLE DELAYS
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Acheteur Vérifié
Rating: 4 out of 5
good product, conforms to what I asked for. On the other hand, problems with delivery: no warning at the relay point, and my name was not indicated on the parcel, so it was difficult to retrieve.
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Acheteur Vérifié
Rating: 5 out of 5
Impeccable customer service. Very good consideration of my expectations and solutions found as quickly as possible. Nothing but the best.
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Acheteur Vérifié
Rating: 5 out of 5
Very fast
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Acheteur Vérifié
Rating: 5 out of 5
good
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Acheteur Vérifié
Rating: 5 out of 5
Nothing to add, I've always been satisfied ....
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Acheteur Vérifié
Rating: 5 out of 5
If there were a 6th star, it would be yours. Efficiency and professionalism are the words that characterize your company. We congratulate you.
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Acheteur Vérifié
Rating: 4 out of 5
delivery problems, 2 orders 2 delivery problems
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Acheteur Vérifié
Rating: 5 out of 5
product conforms to my request with delivery on time as defined by the company. thank you.
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Acheteur Vérifié
Rating: 4 out of 5
mistakes but very reactive to repair
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Acheteur Vérifié
Rating: 5 out of 5
More than fine.
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Acheteur Vérifié
Rating: 5 out of 5
Nothing to complain about, as usual, quality service, top results, perfect delivery. The only downside is that the online software is a bit temperamental... See you soon, cdlt, Yoan
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Acheteur Vérifié
Rating: 5 out of 5
Nothing to say, everything is perfect, the cut is precise, the shipment very fast and the packaging ad-oc.
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Acheteur Vérifié
Rating: 5 out of 5
Very good, as always
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Acheteur Vérifié
Rating: 5 out of 5
Simple, fast, efficient. I know who to contact for my steel needs.
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Acheteur Vérifié
Rating: 2 out of 5
Hello. I went to the retailer to pick up my order but he couldn't find it. He had opened a package thinking it was addressed to him. Finally, I was given my purchase, which had neither my name nor my address on it. So I received an open package. I wonder what's the point of filling out a whole request for information, especially for a 1st time buyer. Very very disappointed.
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Response from John Steel
Hello, Thank you for your feedback concerning the delivery of the parcel to the relay point. We have identified the cause of the missing recipient name and have corrected this error with our carrier. We apologize for this computer error and wish you a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
The address was very badly written fortunately it is a small village the letter carrier was able to solve the enigma of the half of the missing address the parts are scratched and blackened at this price there it is 0
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Response from John Steel
Hello, We have identified and corrected the error concerning the incorrectly written delivery address. Our customer service department has contacted you regarding your order, and you have assured us that the parts are exactly what you wanted, and that the scratches caused by the roughness of the material are not a problem for your intended use. Good day to you.
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Acheteur Vérifié
Rating: 5 out of 5
Extremely fast cutting and delivery.
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Acheteur Vérifié
Rating: 5 out of 5
First experience with this seller. Very positive, I highly recommend it.
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Acheteur Vérifié
Rating: 4 out of 5
Order compliant, but no delivery service, too long. As a delivery service, you should choose Mondial relais or shuttle pickup.
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Acheteur Vérifié
Rating: 5 out of 5
Very good
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Acheteur Vérifié
Rating: 5 out of 5
In line with expectations
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Acheteur Vérifié
Rating: 4 out of 5
the material was exactly what I expected, and the dimensions were respected. I just needed a few tips on finishing: I found 1/4 round chopsticks at a Bricorama near me. Perhaps you had something better?
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Response from John Steel
Hello, Our customer service department has contacted you, and indeed we do not offer this type of finishing product. What you have selected is perfectly suited to your situation. Thank you for your interest in our company. Good day to you
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