John Steel consistently delivers on-time shipments with careful, secure packaging and reliable, precise products. Customers highlight easy ordering, responsive and attentive service, and clear guidance that supports accurate specifications and modifications. The store meets expectations with high-quality materials, accurate cuts, and fast delivery, often praised for efficient, professional handling from order to receipt. Repeated buyers emphasize top-notch speed, compliant materials, and thorough packaging that protects items during transit.
The parcel was lost, with no addressee on the label. It was thanks to the gentleman at the relay point that we found my parcel. The tracking number was wrong. Thank you.
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Response from John Steel
Hello, Thank you for your feedback concerning the delivery of the parcel to the relay point. We are still investigating the cause of the missing recipient name and the incorrect tracking number. We understand your dissatisfaction and wish you a nice day.
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Acheteur Vérifié
Rating: 5 out of 5
I just confirm the 5 stars, everything very good
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Rating: 5 out of 5
Well-designed website. Customer service answered my email within the hour. Order received on time Very (very) well packaged. Product conforms. Would recommend
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Rating: 5 out of 5
very good products, super protective packaging
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Rating: 5 out of 5
Impeccable cutting, very well packaged product, delivery as expected. All good things.
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Acheteur Vérifié
Rating: 5 out of 5
product corresponds to our wishes, fast delivery time. Problem with the delivery man which was handled very well by John steel.
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Acheteur Vérifié
Rating: 5 out of 5
Perfect in every way ( product , service , availability )
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Acheteur Vérifié
Rating: 5 out of 5
Very satisfied with my order (aluminium imitation stainless steel credenza). Product conforms to my expectations. Does not leave marks as promised. Impeccable accuracy of measurements. I couldn't be there for the delivery, so the driver very kindly agreed to deliver to a friend's house nearby. I thought that was great. I'll be recommending them again very soon, without any worries.
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Acheteur Vérifié
Rating: 5 out of 5
Excellent site, a small problem concerning the recovery of the file modeling the magpie but the person I had on the phone resolved this quickly... Part conforms to my expectations. I recommend it.
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Acheteur Vérifié
Rating: 5 out of 5
Nothing to complain about, everything was perfect, very good work with exact dimensions and cut-outs, great packaging and fast delivery; well done.
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Acheteur Vérifié
Rating: 4 out of 5
After a small problem with the dimensions, we were able to receive our credenza without any further problems. It's a pity we had to travel 2 x 140 km and didn't get any discount from this company.
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Acheteur Vérifié
Rating: 5 out of 5
Good points: Easy-to-read prices, easy ordering and delivery included on all prices. Minor drawback: some cut-out shapes a little difficult to draw, no folding facility.
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Acheteur Vérifié
Rating: 5 out of 5
Responsive service, well-packaged product
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Acheteur Vérifié
Rating: 5 out of 5
fast delivery, reasonable prices and professional quality. I recommend this seller
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Rating: 5 out of 5
as ordered and very well packaged
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Acheteur Vérifié
Rating: 4 out of 5
Fast production and shipping, but delivery problem with TNT (parcel not received, problem not explained on tracking site).
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Acheteur Vérifié
Rating: 2 out of 5
Delivery e, plate quality not great
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Response from John Steel
Hello, our customer service has contacted you to check on the delivery of your order and the quality of the part. The parcel tracker indicates that delivery could not be made to your home, and that the parcel was dropped off at a relay point the following day. As for the quality of the part, it conforms to your order.
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Acheteur Vérifié
Rating: 3 out of 5
The parts ordered were not as well made as usual. The requested holes were only pointed, and the aluminum was of poor quality with a mediocre surface finish. I was a little disappointed with this order, although I've always been satisfied with your production.
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Acheteur Vérifié
Rating: 5 out of 5
Web interface to be simplified to get straight to the point, document submission, quotation, order (one detail)
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Acheteur Vérifié
Rating: 5 out of 5
Part as ordered.
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Rating: 5 out of 5
20/20 Quality , packaging , delivery ...
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Rating: 5 out of 5
Very well prepared and packaged
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Acheteur Vérifié
Rating: 5 out of 5
Excellent supplier. Friendly and efficient customer service. Thank you very much.
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Acheteur Vérifié
Rating: 5 out of 5
Friendly and attentive customer service, thank you
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Acheteur Vérifié
Rating: 5 out of 5
I could not be happier. The goods arrived promptly, were very well packaged and were exactly what I ordered. Impeccable customer service. A firm to recommend.
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Rating: 5 out of 5
Very professional, very good.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery is still slow for Belgium. But that's down to the carrier.
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Acheteur Vérifié
Rating: 5 out of 5
Fast delivery, well packaged product, no regrets
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Acheteur Vérifié
Rating: 5 out of 5
Great product. Faithful to my project. Good quality aluminum. Clean cuts. Would recommend
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Acheteur Vérifié
Rating: 5 out of 5
Bravo When will engraving be possible? When will you be able to cut plastic?
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Acheteur Vérifié
Rating: 2 out of 5
The order has not arrived. The delivery tracking link does not work
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Response from John Steel
Hello José, thank you for your feedback. You have requested a refund for this order dated 22/01/2018, so it is quite normal not to receive it... In the meantime, you have received the one dated 01/27/2018, and the one dated 05/02/2018 is currently being delivered. We have emailed you the link to track your package. Have a nice day!
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Acheteur Vérifié
Rating: 5 out of 5
The parts ordered are compliant, the deadlines are respected, nothing but happiness.
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Acheteur Vérifié
Rating: 5 out of 5
no problem . site to recommend
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Acheteur Vérifié
Rating: 5 out of 5
Top.
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Acheteur Vérifié
Rating: 5 out of 5
Perfect workmanship and fast delivery
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Rating: 5 out of 5
Perfect, simple, fast and efficient I recommend
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Rating: 4 out of 5
Not very precise about the finish of the stainless steel (shiny raw) precision given 2 shiny sides 1 protected In fact no shiny side A question was asked, (destination of the room?) answer behind cooking plate) no answer confirming the suitability for this function Preferable not to question in this case Overall satisfied and ready to recommend to friends Best regards
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Acheteur Vérifié
Rating: 5 out of 5
perfect
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Rating: 5 out of 5
CLEAR
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Rating: 5 out of 5
I'm convinced that this kind of service - on-demand manufacturing of very small series or one-off items via the Internet - is the future, and JohnSteel is clearly well positioned. And congratulations on the very pleasant communication.
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