Customer reviews of John Steel

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
5 4 284 86% 4 472 10% 3 90 2% 2 44 1% 1 64 1%

Summary of reviews

The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.

Reviews 1, 2, 3, 4 and 5 stars

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C
Camille G.
Rating: 2 out of 5
following a purchase from 09/12/2025
So perfect product! The cut and the drilling are spot on! However, I only give 2 stars for the delivery... They need to stop working with TNT... They swapped my package with someone else's and no help was provided.... I managed to find this person thanks to the invoice present in the package (which luckily had received my package and lived not far from me) and to recover my package... In short, I had to do TNT's job...
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Response from John Steel
Hello Camille,

Thank you for taking the time to share your experience. We are pleased to hear that you are satisfied with the product, but we understand your frustration regarding the delivery. We invite you to contact us directly so that we can discuss this situation and provide you with any necessary assistance.

Best regards,
The John Steel team
C
Christophe J.
Rating: 5 out of 5
following a purchase from 04/12/2025
everything was perfect
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Pascal D.
Rating: 1 out of 5
following a purchase from 13/12/2025
False advertising.
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Response from John Steel
Hello Pascal,

Could you elaborate?

Best regards,
John Steel's team
N
Noureddine K.
Rating: 5 out of 5
following a purchase from 13/12/2025
Easy and very fast ordering process. Delivery within the agreed time frame.
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Eric C.
Rating: 5 out of 5
following a purchase from 07/12/2025
just as expected, perfect transaction
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Mo P.
Rating: 5 out of 5
following a purchase from 08/12/2025
Superb
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didier S.
Rating: 5 out of 5
following a purchase from 12/12/2025
nothing to say, perfect.
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Joanne R.
Rating: 5 out of 5
following a purchase from 04/11/2025
Excellent service, thank you very much
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Dominique F.
Rating: 2 out of 5
following a purchase from 09/12/2025
a bit restrictive due to the schedule which is not specified by SMS. I had to spend the whole day waiting for my package which only arrived at 7 PM, a bit disappointing
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Response from John Steel
Hello Dominique,

Thank you for your feedback and we regret that the delivery time was not clearly specified. We understand how frustrating this can be. Please do not hesitate to contact us directly so that we can assist you better in this situation.

Best regards,
The shop team.
D
David G.
Rating: 5 out of 5
following a purchase from 29/11/2025
Very well packaged and satisfied
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jacques C.
Rating: 5 out of 5
following a purchase from 06/12/2025
very good
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Frederic G.
Rating: 5 out of 5
following a purchase from 07/12/2025
Perfect
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JOEL D.
Rating: 5 out of 5
following a purchase from 29/11/2025
Perfect matches perfectly with my order
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henricus B.
Rating: 5 out of 5
following a purchase from 09/12/2025
Very well
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Luca B.
Rating: 1 out of 5
following a purchase from 09/11/2025
I have received what I ordered
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camille T.
Rating: 1 out of 5
following a purchase from 02/12/2025
We are disappointed because we understood that the steel already had the rusty corten appearance. We had seen other sites where it was specified to rust (cheaper). But here there is no precision on this subject. Therefore, we cannot proceed with the installation immediately.
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Response from John Steel
Hello Camille,

Thank you for taking the time to share your feelings. We are sincerely sorry to hear that you did not find the information you were expecting regarding the aspect of our products. We invite you to contact us directly to discuss your experience and support you as best as we can in your project.

Best regards,
The John Steel team
M
Mehdi D.
Rating: 5 out of 5
following a purchase from 05/12/2025
Perfect
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Davide S.
Rating: 5 out of 5
following a purchase from 29/11/2025
Excellent service, excellent product and very fast delivery times
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olivier A.
Rating: 5 out of 5
following a purchase from 03/12/2025
Fast delivery. Very careful packaging
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Marzia Lea B.
Rating: 5 out of 5
following a purchase from 21/11/2025
Everything is perfect! Thank you very much
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Anthony L.
Rating: 5 out of 5
following a purchase from 01/12/2025
Not cheap but quality laser cutting on stainless steel. Moreover, a responsive customer service that found the source file of a previous order so that I could use it as a starting point for another design.
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Cyril M.
Rating: 5 out of 5
following a purchase from 27/11/2025
Top
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Jean Paul L.
Rating: 5 out of 5
following a purchase from 25/11/2025
perfect On time; at the right price and very well packaged
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Bernard L.
Rating: 5 out of 5
following a purchase from 26/11/2025
very satisfied to have called on John Steel
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Gilles F.
Rating: 4 out of 5
following a purchase from 28/11/2025
Good job.
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Gregory G.
Rating: 5 out of 5
following a purchase from 24/11/2025
Very smooth purchase and responsiveness of customer service, I recommend
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Serge L.
Rating: 5 out of 5
following a purchase from 01/12/2025
Perfect
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Joel M.
Rating: 5 out of 5
following a purchase from 28/11/2025
Order received as expected
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didier S.
Rating: 5 out of 5
following a purchase from 27/11/2025
Always perfect thank you happy end of year party
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Pascal L.
Rating: 4 out of 5
following a purchase from 30/11/2025
Fast and efficient
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Florence P.
Rating: 5 out of 5
following a purchase from 28/11/2025
Perfect accompaniment for making cuts in metal sheets.
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Vincent G.
Rating: 5 out of 5
following a purchase from 24/11/2025
Order as expected
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Romain N.
Rating: 5 out of 5
following a purchase from 26/11/2025
I recommend
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Alfonso M.
Rating: 5 out of 5
following a purchase from 13/11/2025
Order managed with professionalism.
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Eric D.
Rating: 5 out of 5
following a purchase from 29/11/2025
We would like all online shopping experiences to go like this.
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Sébastien F.
Rating: 5 out of 5
following a purchase from 25/11/2025
Very satisfied with my purchase
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Massimo P.
Rating: 5 out of 5
following a purchase from 25/11/2025
Excellent quality
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Cristina G.
Rating: 5 out of 5
following a purchase from 24/11/2025
HIGHLY RECOMMENDED !!!!
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Christopher T.
Rating: 5 out of 5
following a purchase from 01/12/2025
Quality laser cutting. No burrs. Very well protected for transport and deadline respected. I recommend.
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Andrea B.
Rating: 5 out of 5
following a purchase from 04/11/2025
Perfect product, just a bit slow delivery but it's likely a TNT/Fedex fault
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