John Steel consistently delivers on-time shipments with careful, secure packaging and reliable, precise products. Customers highlight easy ordering, responsive and attentive service, and clear guidance that supports accurate specifications and modifications. The store meets expectations with high-quality materials, accurate cuts, and fast delivery, often praised for efficient, professional handling from order to receipt. Repeated buyers emphasize top-notch speed, compliant materials, and thorough packaging that protects items during transit.
Cut to size. Stainless steel plate full of bumps and marks. No problem for me, I had a cacache plate made for outdoor use. Limited deburring, so watch your fingers! Overall, correct, very protective packaging, or too much so, given the surface defects. The site is reliable, which is good, you can go there with confidence.
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Marc R.
Rating: 4 out of 5
following a purchase from 11/12/2020
Cut to size. Stainless steel plate full of bumps and marks. No problem for me, I had a cacache plate made for outdoor use. Limited deburring, so watch your fingers! Overall, correct, very protective packaging, or too much so, given the surface defects. The site is reliable, which is good, you can go there with confidence.
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Acheteur Vérifié
Rating: 4 out of 5
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2020
Perfect
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Henri B.
Rating: 4 out of 5
following a purchase from 12/10/2020
Fine
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 4 out of 5
When you make your own cuts, the protective plastic melts onto the aluminum plate, making it very difficult to remove the small melted pieces.
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Fabrice D.
Rating: 4 out of 5
following a purchase from 17/09/2020
When you make your own cuts, the protective plastic melts onto the aluminum plate, making it very difficult to remove the small melted pieces.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery one day earlier than announced by email. The delivery man couldn't find me at home so he took the goods back and I had to go and pick them up at the storage place.
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Acheteur Vérifié
Rating: 3 out of 5
the product delivered does not correspond to that ordered.
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Response from John Steel
Hello, Thank you for your comment. The part conforms to the drawing we received and we have checked with production. If you have any doubts when ordering, please contact our customer service department. This way, you'll be sure to get the product you want. :-)
A
Acheteur Vérifié
Rating: 4 out of 5
Deadline met
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Acheteur Vérifié
Rating: 4 out of 5
Small cracking problem on a plate but customer service
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Acheteur Vérifié
Rating: 4 out of 5
delivery bof the deliveryman waited 3 seconds and notice of passage!
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A
Acheteur Vérifié
Rating: 4 out of 5
Very good except for the unconfirmed deadline, but good overall.
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A
Acheteur Vérifié
Rating: 4 out of 5
Product as expected, fast delivery. The service is quite expensive but practical and of high quality.
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Acheteur Vérifié
Rating: 4 out of 5
Too many large scratches on both sides... Lack of care in handling.
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Response from John Steel
Hello, thank you for your comment. It's true that scratches are present on both sides of all materials that do not have a PVC film. We advise you to read the product sheet of our materials before ordering :-)
A
Acheteur Vérifié
Rating: 4 out of 5
Initially, rates were attractive. Now too expensive. The parts are "sanded" (rubbed with Scotch-britt?) to remove - partially - an ugly grey oxidation. Not a pretty sight.
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Acheteur Vérifié
Rating: 4 out of 5
as ordered
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Acheteur Vérifié
Rating: 4 out of 5
It's a shame to have to clean the marker.
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Acheteur Vérifié
Rating: 4 out of 5
tray very well packed. Delivery a bit complicated with GEODIS - the second delivery was the right one.
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Acheteur Vérifié
Rating: 1 out of 5
sheet metal delivered heavily scratched. This is normal for customer service. I do not recommend this company in any way. For me it's 0/10
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Response from John Steel
Hello, thank you for your feedback. As explained to you on the phone and mentioned in the product data sheet, pearlized aluminum can be scratched to varying degrees. Depending on your project, it's advisable to choose film-coated sheet metal for an aesthetic and tip-top finish ;-)
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Acheteur Vérifié
Rating: 1 out of 5
I never received the product
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Response from John Steel
Hello, thank you for your comment. We apologize for the inconvenience. Unfortunately, with the current health situation, your order is still pending in our workshop. We will contact you to find a solution. Sincerely, John
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Acheteur Vérifié
Rating: 4 out of 5
Since the new version of their site, prices are no longer degressive according to quantity. This makes them much less attractive.
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Response from John Steel
Hello, thank you for your feedback. The sliding scale is still in place, you just need to select several quantities :-) Sincerely, The After-Sales Service Team
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Acheteur Vérifié
Rating: 4 out of 5
Very good, but too expensive.
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Acheteur Vérifié
Rating: 3 out of 5
France express sucks. I've explained 6 times where I live by phone. given my cell phone again. I went to pick up the first delivery myself (incomplete and mixed up with another order). I never managed to get J Steel on the phone. Systematically incorrect and misleading information on the France Express Internet tracking system.
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Response from John Steel
Thank you for your feedback. We apologize for the delivery problem, we encountered difficulties before the holidays with this carrier. Following your return on 18/12, we reshipped your order on 19/12, which was delivered on 30/12. Yours sincerely, John
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Acheteur Vérifié
Rating: 3 out of 5
Hello, time announced 8 days, not respected. Order placed on 15 Nov. Delivery on 23 Nov.? a Saturday postponed to 25 Nov.? Actual delivery on Dec. 2nd at 1pm 7 days late minimum. Consequences: double travel costs over 1000 KM because imperative return to Brittany scheduled for Nov. 26. Who pays?... Remarkable packaging, Perfect The sheet metal is scratched on 2 sides Super What to do? EG
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Response from John Steel
Hello, thank you for your feedback. We indicate delivery times in working days and not in calendar days. We also offer a faster delivery option of 3 working days. As mentioned on our website, corten steel can be scratched. Yours sincerely, John
order of 750 by 650 received 1m by 700 dimension not respected, a shame for made-to-measure very very disappointed
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Response from John Steel
Hello, We're very sorry about what happened, we'll contact you to find a solution.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery slot too wide and 35 kg tray on the sidewalk...
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Acheteur Vérifié
Rating: 4 out of 5
as a private individual, very good consideration of needs
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Acheteur Vérifié
Rating: 4 out of 5
Very good apart from the delivery time indicated on the website J+8 which was not respected there was a lot of delay unfortunately ...
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Acheteur Vérifié
Rating: 4 out of 5
Very good. Comprehensive product range
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Acheteur Vérifié
Rating: 3 out of 5
Results are average, no deburring.
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Response from John Steel
Hello Verified Buyer,
Thank you for your feedback and we are glad to hear that you are generally satisfied. We take note of your comment regarding deburring and we will continue to work to improve our products.
Best regards,
The John Steel shop team
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Acheteur Vérifié
Rating: 4 out of 5
As usual, fabulous service for the individual... a little expensive, but so practical, and qualitative... Only the delivery was average (not delivered on the day announced by the carrier, supposedly rescheduled by me, but still delivered the next day ... the driver did not want to bother to come to my house the day before But that johnstell is not responsible thank youii
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Acheteur Vérifié
Rating: 4 out of 5
Fast, reliable service.
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Acheteur Vérifié
Rating: 4 out of 5
thank you
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Acheteur Vérifié
Rating: 2 out of 5
Extremely long delivery time, I had to use another supplier to move my project forward.
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Response from John Steel
Hello, Thank you for your feedback. As mentioned in our terms and conditions, our delivery times are 8 working days. You placed an order on 30/09, we shipped on D+7 (09/10) and the carrier delivered the next day on D+8. We remain at your disposal. Yours sincerely, John
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Acheteur Vérifié
Rating: 4 out of 5
Delivery problem Delivery was postponed 2 times. On the other hand, the merchandise was top-notch and complied with my order in every respect.
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