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A
Rating: 4 out of 5
The delivery time could have been a little shorter. And it's a shame to go through Amazon for payment.
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
It's a pity that the poorly executed packaging destroyed the beautiful original patina. I recovered some parts that were ready to get lost in the truck of the deliveryman, who was also very concerned.
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A
Rating: 4 out of 5
Very good service, but too high a price, and a very limited choice of steels.
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A
Rating: 4 out of 5
Thank you very much for your efficiency
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Rating: 4 out of 5
delivery: no call or sms to make an appointment before the 1st delivery, but the second delivery was quick and trouble-free. Product: very well protected in cardboard bubble wrap. I bought a tube of glue and followed the simple and precise instructions on the website. The cut-out was exactly as I ordered.
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Rating: 4 out of 5
My last delivery was lost between the deliveryman and the relay point. On the other hand, the quality and responsiveness of the Pro.john-steel customer service was perfect.
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A
Rating: 4 out of 5
well
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Rating: 4 out of 5
bravo pour le site et le prix en direct en fonction de son dxf
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Rating: 4 out of 5
The tube of glue arrived 3 days later, otherwise perfect.
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Rating: 4 out of 5
Very good.
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A
Rating: 4 out of 5
Correct product and delivery
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A
Rating: 4 out of 5
Fast, compliant work.
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A
Rating: 4 out of 5
No comment
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A
Rating: 3 out of 5
Rates too high
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Rating: 4 out of 5
Too bad your final carrier ( Varillon express ) is not up to the job. 2 deliveries announced and not carried out
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A
Rating: 4 out of 5
Apart from a slightly damaged corner, the part ordered is the part received.
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Rating: 4 out of 5
The side with the protective adhesive is very dirty (the adhesive has melted with the laser) and takes a long time to clean. Apart from that, I'm very happy with the result and still a fan of the graphics (and advice) on the cardboard packaging.
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A
Rating: 1 out of 5
no customer service
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Response from John Steel
Mr. Perroncel, On 08/12 you submitted a cancellation request without any explanation. As this was a made-to-measure product, we refused in accordance with article 8 of our General Terms and Conditions. You then informed us of a quality problem, and in response we asked you for photos of the part in order to process your complaint. To date, we have still not received your photos...
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Rating: 4 out of 5
review delivery coordination
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Rating: 4 out of 5
I attached a created dxf file. The margins were too small for laser cutting. Order cancelled and invoice refunded. Very correct.
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Rating: 4 out of 5
okok
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Rating: 4 out of 5
Product conforms to specifications and is very well packaged.
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Rating: 4 out of 5
Impeccable work as usual
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Rating: 3 out of 5
Galvanized steel plate ordered arrived scratched
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Response from John Steel
Hello, thank you for your comment. As mentioned on the product page (https://www.john-steel.com/fr/acier/30-plaque-acier-galvanise-anti-rouille.html), galvanized steel sheets have scratches of varying depth. For a project where aesthetics are important, it's best to opt for metal with a PVC film on one side. Have a nice day, John
A
Rating: 4 out of 5
What's a shame is not being able to choose the folding option.
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Rating: 4 out of 5
DPD catastrophic
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A
Rating: 4 out of 5
Dimensional and cross-sectional accuracy
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A
Rating: 4 out of 5
The anodized aluminum parts are not cleaned, I thought I was getting the cutting ghost, but it's not the case.
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Rating: 4 out of 5
It's a pity that the delivery subcontractor isn't up to scratch, because the product is fine and so is the customer service.
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Rating: 4 out of 5
a carrier that does not respect its commitments and has bad faith
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Rating: 4 out of 5
The DPD driver called to ask for the address, but did not come and indicated an incomplete address .....
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Rating: 3 out of 5
Received the part according to specifications but slightly warped
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Rating: 4 out of 5
The plate arrived warped, probably due to careless transport.
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Rating: 4 out of 5
Would have liked the day of delivery a little earlier in order to plan my absence from home. Overall very satisfied with the service, especially the quality of the material.
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Rating: 4 out of 5
Delivery time longer than given.
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Rating: 4 out of 5
Delivery to a different relay point than the one I had chosen.
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Rating: 4 out of 5
Order conforms Delivery conforms
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Rating: 3 out of 5
Very good product. It's a pity that my packaging does not spare the deformations inflicted by the poor handling of the transporter... result curved plate
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Rating: 4 out of 5
Order placed for a floor plate cut-out for an insert and delivery in less than a week, TOP . The only downside was the cost of delivery.
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Rating: 4 out of 5
Do you make metal radiator covers with fancy modern designs to hide old cast iron radiators? If so, please send me the model and price. Thank you.
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