John Steel consistently delivers on-time shipments with careful, secure packaging and reliable, precise products. Customers highlight easy ordering, responsive and attentive service, and clear guidance that supports accurate specifications and modifications. The store meets expectations with high-quality materials, accurate cuts, and fast delivery, often praised for efficient, professional handling from order to receipt. Repeated buyers emphasize top-notch speed, compliant materials, and thorough packaging that protects items during transit.
Would have liked the day of delivery a little earlier in order to plan my absence from home. Overall very satisfied with the service, especially the quality of the material.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery time longer than given.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery to a different relay point than the one I had chosen.
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Acheteur Vérifié
Rating: 4 out of 5
Order conforms Delivery conforms
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Rating: 3 out of 5
Very good product. It's a pity that my packaging does not spare the deformations inflicted by the poor handling of the transporter... result curved plate
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Acheteur Vérifié
Rating: 4 out of 5
Order placed for a floor plate cut-out for an insert and delivery in less than a week, TOP . The only downside was the cost of delivery.
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Acheteur Vérifié
Rating: 4 out of 5
Do you make metal radiator covers with fancy modern designs to hide old cast iron radiators? If so, please send me the model and price. Thank you.
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Acheteur Vérifié
Rating: 2 out of 5
No idea if the parcel has left or not since the 5th no news
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Response from John Steel
Hello, Your parcel was dispatched on 05/09 from our workshop. On that day you received a dispatch email with a tracking number from the carrier. Unfortunately we have just learned that the carrier has encountered a logistical problem and will only ship your package today (11/09) for delivery tomorrow (12/09). We apologize for the inconvenience and delay.
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Acheteur Vérifié
Rating: 4 out of 5
The metal cut is of very good quality; thank you. It's a shame I wasn't offered home delivery.
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Acheteur Vérifié
Rating: 2 out of 5
bugs in their application make a 50cm part appear to be 16cm. bug reported. responsiveness on the phone. the part you receive doesn't match your file because they kept the draft file instead of the one sent. phone call back. they're right, i'm wrong, i send the correspondence emails, no more return. we have a part that doesn't match what we wanted.
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Response from John Steel
Hello, the part you have received conforms to your order on https://www.john-steel.com/fr/. The part you wished to have had been validated on https://pro.john-steel.com/fr/ however you ordered the first visual on John Steel. The order was processed and shipped as is. Have a nice day, John
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Acheteur Vérifié
Rating: 3 out of 5
Hello I'm not unhappy with the transporter, but with the preparation time, which was far too long, over a week for a simple rectangular sheet. As for the rest, nothing to say. DM
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Response from John Steel
Hello Mr Duranteau, Our lead times are 6 working days for cutting and 2 working days for delivery. Your order left our premises on 10/08, i.e. exactly 6 working days since 02/08 (date of your order). Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
Part not fully compliant with the plan, lousy delivery, very good customer service. Good reception and good day. D.BOURDAT
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Acheteur Vérifié
Rating: 4 out of 5
Delivery by highly unmotivated staff
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Acheteur Vérifié
Rating: 4 out of 5
For an item ordered on July 27, delivery was made on August 14, which is still a very long time, even for August.
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Acheteur Vérifié
Rating: 2 out of 5
on my last order, the product was scratched on 2 sides, so I couldn't use it, whereas on my other 2 orders, the products were perfect.
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Response from John Steel
Hello, you've ordered galvanized steel, but as indicated on our website, it doesn't come with a PVC film to protect it from scratches. This metal is not recommended if the surface is to be scratch-free. It would be preferable to opt for a metal protected by a PVC film, such as the brushed stainless steel you ordered earlier. Yours sincerely, The Steel Team
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Acheteur Vérifié
Rating: 1 out of 5
The explanations are very inadequate. The plate I wanted to order was intended for the bottom of a trailer. The plate was delivered in an envelope. Telephone advice is not up to scratch. Big problem with dimensions
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Response from John Steel
Hello, you have ordered a brushed stainless steel plate measuring 243 mm x 122 mm, and we have delivered a part in conformity with your order. Under no circumstances do we advise you to use a brushed stainless steel plate for a trailer floor. We recommend either galvanized steel or non-slip aluminum. The Steel Team
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Acheteur Vérifié
Rating: 3 out of 5
the space between the legs of an M" is too wide, so the piece is broken after only 8 uses."
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Response from John Steel
Hello, As agreed during our telephone conversation, we will reproduce a part and send it to you as soon as possible. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
The deliveryman did not drop off the parcel yesterday, stating that the company was closed for vacations until August 15. We had to contact DPD to have the parcel delivered again today.
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Acheteur Vérifié
Rating: 4 out of 5
A little disappointed by the machining quality of the part
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Acheteur Vérifié
Rating: 4 out of 5
The dpd service is very good, but chronoposte needs to be reviewed. the parcel took 7 days to get from Bastia to Ajaccio. the order was as I expected, very well packaged. apart from the delivery, everything was perfect.
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Acheteur Vérifié
Rating: 4 out of 5
no comment, very satisfied with my order.
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Acheteur Vérifié
Rating: 4 out of 5
good quality product,delivery on time
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Acheteur Vérifié
Rating: 4 out of 5
perfect
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Rating: 4 out of 5
Very professional, very fast, apart from a small knock on the corner of the piece (which must have fallen off the cutting table). Perfect, recommend.
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Acheteur Vérifié
Rating: 4 out of 5
Scratches and circular marks on sheet metal
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Acheteur Vérifié
Rating: 4 out of 5
Some communication problems with delivery
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Acheteur Vérifié
Rating: 4 out of 5
Hi. Yes, you are forcing me to leave a review. When I click on "Submit a review"...
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Response from John Steel
below the "Your comment" window, written in red
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Acheteur Vérifié
Rating: 4 out of 5
Although I am a loyal customer happy with John Steel's services, I am deleting a few stars because: Opening an account with them is impossible unless you have orders of over 10,000/year The choice of aluminum shades is poor Prices are high The pro site is really not great I recommend this merchant and hope that this comment will lead to changes at John Ste.
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Acheteur Vérifié
Rating: 3 out of 5
The product received did not correspond to the advertised quality.
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Response from John Steel
Hello, at the time of purchase, corten plate is said to be "rough-rolled" (with very little rust). You will therefore need to allow for a period of oxidation to obtain the familiar patinated and stabilized look of corten.
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Acheteur Vérifié
Rating: 3 out of 5
Rough cut. No deburring. Aesthetically unusable part.
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Response from John Steel
As we discussed with you over the phone, you are used to having parts produced by machining, but this production system is not comparable with ours (laser cutting). We agree with you that a part produced by machining is of higher quality than one produced by laser cutting. Unfortunately, we don't yet offer machining... John Steel after-sales service
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Acheteur Vérifié
Rating: 4 out of 5
Product conforms to dimensions. Fast shipping, good packaging. Two negative points: - the contours of the part are not deburred - red marker writing on the part: not a good idea if the part is to be visible.
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Acheteur Vérifié
Rating: 4 out of 5
Perfect. Fast, efficient. The product corresponds to my request and I received the products very quickly.
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Acheteur Vérifié
Rating: 4 out of 5
Despite a problem placing the order, good quality service Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
Easy to design items on the website. Very good service. For delivery, a TNS option with collection from a relay point would be welcome. I had to mobilize someone all day to wait for delivery.
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Acheteur Vérifié
Rating: 3 out of 5
Postage far too expensive
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Response from John Steel
Hello, shipping costs are included in the price of the piece. They are calculated according to the size and weight of the part. Best regards, Customer Service.
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Acheteur Vérifié
Rating: 4 out of 5
straightforward;a job well done;you serve your customers well.
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Acheteur Vérifié
Rating: 3 out of 5
A very delayed delivery. 9 days to arrive... Unfortunately, the address provided was not fully transcribed by the service provider, so the parcel remained in the depot for 4 days. No sms or info given by the deliverer to report the delay or delivery difficulties encountered.
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Response from John Steel
Hello, We apologize for the delay in delivery. There was an error in the delivery address which prevented our service provider from making the delivery. The problem was subsequently resolved, but took some time to resolve due to public holidays. Thank you for your understanding.
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Acheteur Vérifié
Rating: 4 out of 5
Reliable e-tailer, practical web format for prototyping
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Acheteur Vérifié
Rating: 4 out of 5
Good part cutting
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Acheteur Vérifié
Rating: 4 out of 5
Very good.
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