John Steel consistently delivers on-time shipments with careful, secure packaging and reliable, precise products. Customers highlight easy ordering, responsive and attentive service, and clear guidance that supports accurate specifications and modifications. The store meets expectations with high-quality materials, accurate cuts, and fast delivery, often praised for efficient, professional handling from order to receipt. Repeated buyers emphasize top-notch speed, compliant materials, and thorough packaging that protects items during transit.
Quality product. Shiny stainless steel, cut perfectly to size. After removing the protective film, some stains do not come out with water. How do I wash and maintain a stainless steel credenza?
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Acheteur Vérifié
Rating: 3 out of 5
I ordered a stainless steel credenza. I knew perfectly well that it was cut to size and that I had to glue it to a support. The site is presented in such a way that I had understood that this credenza would be delivered with its special glue cartridge and installation instructions. But no glue and no instructions? The answer from customer service: this kit is delivered with certain credenzas.
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Acheteur Vérifié
Rating: 3 out of 5
DHL is extremely mediocre. Good information at first, then no information on the website about delivery tracking for 5 days in Nantes".
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Acheteur Vérifié
Rating: 4 out of 5
The John Steel cutting service is excellent. On the other hand, the quality of the delivery service is mediocre: DHL subcontracts to Chronopost, which twice in a row states that it could not find anyone at the delivery address (which is not true, of course the deliveryman never calls the telephone number given in case of a problem). In the end, the parcel has to be collected from the Chronopost warehouse.
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Acheteur Vérifié
Rating: 4 out of 5
Well, well, well
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Acheteur Vérifié
Rating: 4 out of 5
Apart from the haphazard delivery, it was fine.
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Acheteur Vérifié
Rating: 4 out of 5
Quite satisfied overall. Good product, to be seen in use...
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Acheteur Vérifié
Rating: 4 out of 5
The deliveryman did not follow the instructions at all. When I placed the order and then on the delivery company's website, I indicated that I wanted delivery on a Friday and this was not respected. I was therefore absent and the delivery had to be made to my neighbor.
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Acheteur Vérifié
Rating: 4 out of 5
A little long lead times due to BlackFriday but perfect parts and top customer service
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Acheteur Vérifié
Rating: 3 out of 5
The delivery time was too long and not in accordance with the commitment. I had to call customer service several times and they gave me a new estimate, which was not respected either. I think an 8-day delivery time is too long: you need to improve your manufacturing responsiveness.
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Acheteur Vérifié
Rating: 3 out of 5
Parts arrived with numerous impacts / scratches
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Acheteur Vérifié
Rating: 2 out of 5
No comment. It sucks and no commercial gesture. Site not explicit at all. Y a BCp mieux.
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Acheteur Vérifié
Rating: 4 out of 5
One sheet had suffered a small deformation during transport, undetectable before unpacking. Despite my best efforts to reduce it, it is still visible.
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Acheteur Vérifié
Rating: 4 out of 5
Fast service but aluminum plate with deep scratches ...
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Acheteur Vérifié
Rating: 4 out of 5
There's nothing wrong with the work done by John Steel. On the other hand, the choice of service provider for delivery to a private customer was deplorable. DHL lost the first shipment. The second shipment, prepared by John Steel, took a week to arrive, as DHL does not deliver to relay points and requires a signature. DHL didn't understand that I wasn't at home during the day... :-(
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Acheteur Vérifié
Rating: 3 out of 5
Order placed Tuesday 07/11 evening received incomplete Friday (10 pieces out of 33 ordered) very responsive customer service missing pieces sent next working day. Received the rest of the order today, still 6 pieces missing... to be continued
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Acheteur Vérifié
Rating: 3 out of 5
I ordered a 3 mm thick rectangular aluminium plate, which I received promptly, and I was happy to go and place it, but I noticed that the piece was not flat, the 2 sides were raised...I contacted the after-sales service, which explained that this was the result of the laser cutting and that I should have used a thicker plate IT'S WRITTEN NOWHERE ON THE SITE since then no more news. E
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Acheteur Vérifié
Rating: 4 out of 5
Very fragile product.
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Acheteur Vérifié
Rating: 1 out of 5
Delivery almost twice as late as promised, and only because I pointed it out, just an apology because there's work to be done... Then, when the parts didn't arrive, because I'd misread a measurement, which they recognized was possible, their only gesture was to give me a 10% discount on a price that had been increased by 40% on a new order. Commercial sense? In short... Not cool...
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Acheteur Vérifié
Rating: 3 out of 5
Steel plate arrives quickly, but has several very visible scratches.
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Acheteur Vérifié
Rating: 4 out of 5
super site, super job but 5 working days...
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Acheteur Vérifié
Rating: 4 out of 5
No disappointment whatsoever. That's rare.
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to complain about, the cut-out was just what I expected. The only downside for me was the delivery costs/choice.
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Acheteur Vérifié
Rating: 4 out of 5
excessive grinding makes the parts unusable. What's more, the cutting starts directly at the contour of the part, and this starting point is very degraded. disappointed.
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Response from John Steel
Hello, We have reproduced the parts affected by the problem. Glad to have had your positive feedback in our Help Center. See you soon
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 2 out of 5
I CAN'T EVALUATE BECAUSE THE CARRIER LOST THE PACKAGE.
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Acheteur Vérifié
Rating: 2 out of 5
I ordered 6 steel plates to make tables (over 500 euros per order). Fast, impeccable delivery of 2 parcels by DHL. The only problem is that the first plate in each parcel is badly damaged with large scratches (1/2 mm deep), probably caused by mishandling. John doesn't care, even with photos... Shameful
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Response from John Steel
Raw materials that have not been surface-finished (brushed, etc.) and are not protected by a PVC film may show marks or scratches of varying size and depth. This condition is common to raw materials.
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Acheteur Vérifié
Rating: 4 out of 5
The dimensions were respected. Quality product
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Acheteur Vérifié
Rating: 4 out of 5
beware of drilling holes, which should be dimensioned using the radius rather than the diameter.
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Acheteur Vérifié
Rating: 4 out of 5
First order, satisfied with product and delivery
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Acheteur Vérifié
Rating: 2 out of 5
The sheet metal is all scratched on both sides. The marking was left on the part. I have the impression of having recovered the scrap from the workshop. For the price of the cut sheet metal, I would not recommend the site.
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Response from John Steel
Hello, The SteelTeam has contacted you by e-mail to discuss this matter. Thank you for reporting this problem. Our customer service is available Monday-Friday 9am-12pm / 2pm-5pm on 0800 746 548. Have a nice day,
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Acheteur Vérifié
Rating: 4 out of 5
Product arrived dirty, with scratches and still the cutting plastic
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Response from John Steel
Hello, We'd love to have sheet metal as clean as in a decorating store, but 1 factory is always a bit dusty. The presence of film until delivery to your home is a guarantee of quality. It protects the front side during cutting, packaging and transport. Scratches of varying depth may appear on the reverse side of products.
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Acheteur Vérifié
Rating: 4 out of 5
Our choice of delivery dates was not taken into account at all. On the other hand, the material was superbly packaged and corresponded perfectly to our request, and the website is very well done.
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Acheteur Vérifié
Rating: 1 out of 5
No news since my order.
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Response from John Steel
Hello Bernard, We have sent several emails to track your order: 5/10 - 22h49 - order confirmation; 6/10 - 7h49 - order preparation; 16/10 - 10h15 - parcel dispatched. Have you checked your spam? The parcel should arrive today. Have a nice day, SteelTeam
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Acheteur Vérifié
Rating: 4 out of 5
Clear merchant site. Perfect order tracking. Delivery on time. Product conforms to expectations. Only the DHL delivery man did not respect the instructions to warn me before going for the delivery. The delivery was almost not made; fortunately I have nice colleagues who caught up with the driver before he got away....
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Response from John Steel
Hello Jean-François, Thank you for sharing your experience with John Steel. For the time being, our carrier does not offer the option of SMS alerts for parcel delivery, but we are looking into the possibilities of setting up a system of this type. We look forward to working with you on other projects, The SteelTeam
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Acheteur Vérifié
Rating: 3 out of 5
so-called shiny aluminium received marked (scratches), with several oxidation spots, only the cut-out measurement is accurate
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Response from John Steel
Hello Michel, We contacted you by email on 16/10/2017 to discuss these aspects. Have a nice day, The SteelTeam
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Acheteur Vérifié
Rating: 3 out of 5
HELLO , I have received my plates. Unfortunately it's not what I expected. I gave you dimensions in Cm , I needed two 600X 500 mm plates . These will not be of any use. I will order other plates from you again. THANK YOU. THANK YOU . Francis BOUCHER .
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Response from John Steel
Hello Francis, The measurements on our website are in millimeters. The dimensions are also indicated in millimeters in the basket before confirming the order. We look forward to working with you on your new projects. The SteelTeam
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Acheteur Vérifié
Rating: 4 out of 5
good overall
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Acheteur Vérifié
Rating: 4 out of 5
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
The product is very well finished, I just regret the price of shipping / the lack of collection from a relay point.
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