The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Impeccable service and product, but limiting the choice of delivery to DHL results in very high delivery costs...delivery to a relay point would be much more affordable...
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
all is well, nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
Relay point shipping would be a huge plus for small orders/parts.
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Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur Vérifié
Rating: 4 out of 5
Too bad the part is scratched
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Response from John Steel
Hi Valerie, Thank you for sharing your experience with John Steel. Products with a rough finish are likely to show traces of scratches of varying depth. This is quite normal. For a more aesthetic finish, you can opt for brushed or textured metals: they are protected by a film on the front (finish side). SteelTeam
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Acheteur Vérifié
Rating: 4 out of 5
I ordered a rectangular sheet with a round inner cut-out. The piece is impeccable. The packaging is very efficient for transport. The delivery time was as expected. I recommend the site. Small suggestion to the seller: Offer a more complete editor for more complex projects (we don't all have AutoCad).
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to say, it's perfect
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Acheteur Vérifié
Rating: 3 out of 5
Delivery tracking in English, plus 6 days to deliver. Customer service: following my concern about the delay in delivery, I contacted customer service who were supposed to call me back, but I'm still waiting.
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Acheteur Vérifié
Rating: 2 out of 5
I still haven't received my order dated 16/09...
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Acheteur Vérifié
Rating: 3 out of 5
The quality of John Steel's service, almost beyond reproach, is unfortunately marred by the partnership with UPS, which sometimes fails to deliver on time.
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Acheteur Vérifié
Rating: 4 out of 5
Good service and good price calite
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Acheteur Vérifié
Rating: 4 out of 5
John steel was perfect, but the TNT carrier was particularly bad - the driver even asked me for 180 to take the parcel up to the 3rd floor with a second driver. The transport company agreed to deliver after 6 phone calls to management, and it took a legal case to get the parcel delivered.
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Acheteur Vérifié
Rating: 3 out of 5
The delivery man was sickening.................
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Acheteur Vérifié
Rating: 4 out of 5
Apart from the delivery time, everything is perfect.
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Acheteur Vérifié
Rating: 4 out of 5
All in all, very good
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Acheteur Vérifié
Rating: 4 out of 5
Good concept, delivery is rather long and the raw product is straight out of the workshop (dirty), but the cut is good and that's the main thing.
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Acheteur Vérifié
Rating: 4 out of 5
for the sample we received, we chose according to color, but we hadn't been told to peel off the adhesive to check the actual color of the product. As a result, our product is barely the color we wanted, but it's still acceptable.
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Acheteur Vérifié
Rating: 4 out of 5
short
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Acheteur Vérifié
Rating: 4 out of 5
Despite a slightly long lead time, the order met my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
good service
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Acheteur Vérifié
Rating: 4 out of 5
Ras
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Acheteur Vérifié
Rating: 4 out of 5
Ordered a 4 mm steel plate with cut-outs. Very satisfied with the result, delivery on time. The only downside is that the price, including "delivery charges", makes no difference between delivery to the workshop or shipment by DHL, which amounts to selling at a higher price to regional customers looking directly for their order."
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Acheteur Vérifié
Rating: 4 out of 5
Unfortunately the merchandise was damaged during transport, a corner was bent ... But fortunately the advice given by the person of john steel helped me to straighten the corner .delais impeccable customer service nikel . cordialement
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Acheteur Vérifié
Rating: 4 out of 5
Delivery as expected in good material. Very pleased
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Acheteur Vérifié
Rating: 4 out of 5
plate as described and shipped well packaged thank you
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Response from John Steel
Hello Verified Buyer,
We sincerely thank you for your positive feedback. We are delighted that the plaque met your expectations and that the shipping was up to your standards. We would be happy to see you again very soon in our online store.
Best regards,
The John Steel team
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Acheteur Vérifié
Rating: 4 out of 5
Big delivery problems, thanks DHL
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Response from John Steel
Hello Verified Buyer,
Thank you for your feedback and we are delighted to hear that you are very satisfied with your order. We understand that delivery issues can be frustrating and we appreciate your patience.
Best regards,
The John Steel shop team
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Acheteur Vérifié
Rating: 3 out of 5
The goods I ordered arrived with multiple scratches, perhaps it's impossible to do otherwise, but given that the order is installed inside my house I had to give it additional treatment.
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Acheteur Vérifié
Rating: 4 out of 5
Twisted sheet metal corners
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Response from John Steel
Hello Verified Buyer,
We warmly thank you for your positive feedback. We are delighted that you appreciated your experience with us, even though the corners of the sheet did not entirely satisfy you. Your opinion is valuable and will help us improve our products.
Best regards,
The John Steel team
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Acheteur Vérifié
Rating: 4 out of 5
It's all good
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Response from John Steel
Hello Verified Buyer,
We sincerely thank you for your positive feedback. We are delighted that your experience met your expectations and we hope to see you again very soon in our store.
Best regards,
The John Steel store team.
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