Customer reviews of John Steel

Hello, We're very sorry about your experience and totally understand your frustration. Your e-mail deserved a much quicker response from us. Following your request, we carried out a series of tests to understand whether or not our system could have removed the holes initially drawn. The conclusion is that our system has not suffered any bugs, and that all orders dated 11/09/2022 are compliant and have not suffered any inconvenience. To return to the subject of conformity, the sheet metal you have received conforms to what was transmitted to us on our website. As a result, we are unable to refund the full amount of your order and have offered you a gesture on your next order as a gesture of good faith. To avoid this kind of error, we have made it possible for you to check your part again in the shopping basket and throughout the order process. We're sorry to hear about this incident, but please don't hesitate to contact us on 0800 746 548 to discuss the matter in person. Have a nice day, John

Hello Verified Buyer,

Thank you for sharing your feedback. Your satisfaction is important to us and we would like to understand what did not meet your expectations. Please feel free to contact us directly so that we can discuss and find a solution together.

Best regards,
The John Steel shop team

Thank you for your comment. It's true that material costs fluctuate greatly. But you should know that we absorb a large part of this increase. I invite you to look at our prices several times, and you'll see that we try to keep our prices as stable as possible. In the end, we're in line with our market. Wishing you a good day, John

Hello, Thank you for your comment. John Steel and its team regret the outcome of your order. Unfortunately, we are in a position to help you place an order and resolve the various technical blocking points. However, we do not prescribe designs and the problems that may arise from them. We invite you to contact us through the channels provided. Freephone (0 800 746 548) or via the site's contact form. Wishing you a good day, John

Hello, Thank you for your comment. Unfortunately, once the parcel has been forwarded to the various carriers, we no longer have the capacity to intervene directly. We do our best to ensure follow-up, even if it means contacting the warehouses directly. Occasionally, difficulties may arise, such as roadworks, loss or damage to storage facilities.... these are all possibilities, as with any parcel sent by us or any other entity. We have recorded less than 1% of this type of case, out of all our shipments over more than a year. Unfortunately, it still happens. Please do not hesitate to contact our customer service department, as measures are in place on our side. The John Steel team is understanding and helpful at any stage of your order. Sincerely, John

Thank you for your comment. We invite you to contact customer service again. The team never leaves a message unanswered. You can call 0 800 746 548 or 01 77 62 03 44 (toll-free number). Alternatively, send us an e-mail via the contact form. Have a nice day!

Hello Verified Buyer,

We sincerely thank you for your feedback and are delighted that you appreciated our customization options, as well as the speed of shipping and the price of our products. We take note of your comments regarding the finish quality and we are committed to continuing to improve our processes to provide you with the best possible experience.

Best regards,
The John Steel Team

Hello, thank you for your comment. BLs, invoices and other documents are all available in the order history. On request, we can add them to the packages. Sincerely, John

Hello, John Steel thanks you for your comment. Please note that all delivery times are given in working days, i.e. excluding weekends. In case of doubt, question or any other need, our after-sales service is available through the channels announced on the site. They will get back to you as quickly as possible. Wishing you a good day, John

Thank you very much for your comment. We are delighted to hear that the product suits you and we regret that the delivery went badly. Concerning the transport service, you chose a relay point, unfortunately depending on the area this type of delivery is not optimal. Many relay points have very fluctuating opening hours, and carriers sometimes change destination for lack of choice. We are currently working on improving this situation. As for our number, it works well, but I haven't found any trace of calls or messages. I invite you to use the chat and contact form in the event of no telephone response, as we always respond to requests. Sincerely, John

Hello, thank you for your comment. Indeed, the current state of the raw materials market has forced us to increase our prices. But our case is not isolated: you'll find that most of our competitors have increased their prices. I invite you to inform yourself about current inflation in the metalworking and industrial sectors. We are aware that such an increase may upset some of our customers, and we apologize for this. Sincerely, John

Thank you for your comment. Indeed, the choice of material is a crucial moment. The fact that we offer a customization service means that no retraction is possible. That's why we offer a before/during/after sales service. Don't hesitate to contact us, we'll get back to you as soon as possible with the answers to your questions. You'll find all the information you need on our materials in the associated product sheets. It's important to consult them carefully when you're unsure about metal or wood materials. We're sorry, however, if the products are not to your liking. Have a nice day. John

Hello Verified Buyer,

Thank you for your feedback and we are pleased to hear that you are satisfied with your experience. Your opinion is valuable to us and will help us continue to improve.

Best regards,
The John Steel shop team