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A
Rating: 4 out of 5
Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
packaging of the product ordered very good and conforms to the order.
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Rating: 4 out of 5
be less expensive!
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Rating: 3 out of 5
The quality and finish are perfect. The problem is the deadline, which was important to me. There are 3 possible deadlines, so the customer thinks that the dates are respected, and that's not the case.
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Response from John Steel
Hello Verified Buyer,
Thank you for taking the time to share your feedback. We are delighted that you are satisfied with the quality and finish of our products. We understand the importance of deadlines and we will do our best to improve our communication on this matter.
Best regards,
The John Steel shop team
Thank you for taking the time to share your feedback. We are delighted that you are satisfied with the quality and finish of our products. We understand the importance of deadlines and we will do our best to improve our communication on this matter.
Best regards,
The John Steel shop team
A
Rating: 2 out of 5
Cutting error on their part from JohnSteel, offer of a 5 credit on the next order... No real solution offered. It's a shame, the quality was there...
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Response from John Steel
Hello, thank you for your comment. Please be careful when assuming a cutting error. It can take a long time to find it. In this type of situation, the most efficient way is to contact us by phone. We always offer a solution, it's just a matter of finding the right one :-) Sincerely, John
A
Rating: 4 out of 5
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Rating: 4 out of 5
JE MET UN bien car tout a été fait rapidement mais les traces de poncage au niveau des 4 trous du perimour c'est bof bof
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Rating: 4 out of 5
The ease of ordering, the customized cut-outs, the turnaround time.
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Rating: 4 out of 5
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Rating: 4 out of 5
Good and as ordered. I had asked not to be delivered before 05/10/21. However, I was contacted several times as early as 16/09/21. Thank you for taking into account the comments made at the time of ordering. Sincerely
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Rating: 4 out of 5
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Rating: 3 out of 5
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Response from John Steel
Hello Verified Buyer,
We warmly thank you for your review and for taking the time to share your experience. We hope to see you again soon in our online store and offer you an even more satisfying experience.
Sincerely,
The John Steel Team
We warmly thank you for your review and for taking the time to share your experience. We hope to see you again soon in our online store and offer you an even more satisfying experience.
Sincerely,
The John Steel Team
A
Rating: 3 out of 5
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Response from John Steel
Hello Verified Buyer,
Thank you for your feedback and we are pleased to see that you are satisfied with your experience. Your opinion is valuable to us and motivates us to continue improving our service.
Best regards,
The John Steel team
Thank you for your feedback and we are pleased to see that you are satisfied with your experience. Your opinion is valuable to us and motivates us to continue improving our service.
Best regards,
The John Steel team
A
Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 1 out of 5
still nothing received and no reply to my e-mail asking for explanations
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Response from John Steel
Hello, If you need us, you can contact us on 0 800 746 548 or via the contact form: https://www.john-steel.com/fr/nous-contacter Any other channel may not provide a rapid response, so please use the channels provided. Sincerely, John
A
Rating: 1 out of 5
still nothing received and no reply to my e-mail asking for explanations
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Response from John Steel
Hello, If you need us, you can contact us on 0 800 746 548 or via the contact form: https://www.john-steel.com/fr/nous-contacter Any other channel may not provide a rapid response, so please use the channels provided. Sincerely, John
A
Rating: 1 out of 5
How can I answer such a questionnaire when I still haven't received my order!
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Response from John Steel
Hello, thank you for your comment. Unfortunately, the email to collect your feedback is sent automatically after some time. Depending on the delay, you may receive it before the order is received. We apologize for the inconvenience. Sincerely, John
A
Rating: 1 out of 5
How can I answer such a questionnaire when I still haven't received my order!
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Response from John Steel
Hello, thank you for your comment. Unfortunately, the email to collect your feedback is sent automatically after some time. Depending on the delay, you may receive it before the order is received. We apologize for the inconvenience. Sincerely, John
A
Rating: 1 out of 5
Today is September 5: Order preparation notice received on August 20, no news since...
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Response from John Steel
Hello, Thank you for your comment. The wood factory has just returned from a 3-week vacation. The backlog of orders has caused a lot of pressure for the start of the new school year and we are trying to do everything we can to resolve the situation. We apologize for the inconvenience. Sincerely, John
A
Rating: 1 out of 5
Today is September 5: Order preparation notice received on August 20, no news since...
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Response from John Steel
Hello, Thank you for your comment. The wood factory has just returned from a 3-week vacation. The backlog of orders has caused a lot of pressure for the start of the new school year and we are trying to do everything we can to resolve the situation. We apologize for the inconvenience. Sincerely, John
Y
Rating: 4 out of 5
Very good, meticulous finish, quick turnaround on orders placed, possibility of drawing up a plan online. Highly recommended.
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A
Rating: 4 out of 5
Very good, meticulous finish, quick turnaround on orders placed, possibility of drawing up a plan online. Highly recommended.
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A
Rating: 4 out of 5
good quality correct cut.
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A
Rating: 2 out of 5
2 sheet metal plates ordered, laser primer impact on edge of one plate. Suggested solution: spray with acetone!
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Response from John Steel
Hello, thank you for your comment. Acetone (thinner version) is very effective for glue traces. We ask you to use it to clean the plate so that you can see it more clearly. If there is indeed a defect, we invite you to send us visuals and we will systematically contact you to find a solution.
A
Rating: 2 out of 5
2 sheet metal plates ordered, laser primer impact on edge of one plate. Suggested solution: spray with acetone!
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Response from John Steel
Hello, thank you for your comment. Acetone (thinner version) is very effective for glue traces. We ask you to use it to clean the plate so that you can see it more clearly. If there is indeed a defect, we invite you to send us visuals and we will systematically contact you to find a solution.
A
Rating: 4 out of 5
Very good for the plate ordered. Dimensions respected and very well packaged. Small hitch in delivery (different parcel relay from the one chosen when ordering). Apart from that, I can't recommend it highly enough.
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Response from John Steel
Hello, thank you for your comment. It's true that the delivery point you choose may vary. Carriers change the list of available relays on a daily basis. When this happens, we try to deliver as close as possible to the previous one each time. We apologize for the inconvenience. Unfortunately, this is beyond our control.
A
Rating: 4 out of 5
Well I appreciated the call that was given to me after the counter temp of the reception of my parcel, the plate is posed these very pretty thank you greeting Jean-Luc Brun
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Rating: 4 out of 5
Well I appreciated the call that was given to me after the counter temp of the reception of my parcel, the plate is posed these very pretty thank you greeting Jean-Luc Brun
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
The quality of manufacture is satisfactory on the aluminium; perfectible on the glued laminate. On the other hand, the price limits the desire to place an order and favors unraveling or cutting by oneself on a large rectangle...
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Rating: 4 out of 5
The quality of manufacture is satisfactory on the aluminium; perfectible on the glued laminate. On the other hand, the price limits the desire to place an order and favors unraveling or cutting by oneself on a large rectangle...
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Rating: 4 out of 5
Extremely urgent order, for which the dispatch date had been guaranteed by telephone, and which was not met. We had to have a set of parts urgently manufactured in Toulouse (200) to ensure delivery on time. Not sure we'd recommend ...
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Response from John Steel
Hello, thank you for your comment. Please note that the delivery times given are in working days only. With July 14th, deliveries were delayed by one day. Regarding information given by telephone, we base it on what production tells us, and it may vary depending on the urgency of the situation. In case of doubt, we will send you an e-mail. Sincerely, John
A
Rating: 4 out of 5
Extremely urgent order, for which the dispatch date had been guaranteed by telephone, and which was not met. We had to have a set of parts urgently manufactured in Toulouse (200) to ensure delivery on time. Not sure we'd recommend ...
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Response from John Steel
Hello, thank you for your comment. Please note that the delivery times given are in working days only. With July 14th, deliveries were delayed by one day. Regarding information given by telephone, we base it on what production tells us, and it may vary depending on the urgency of the situation. In case of doubt, we will send you an e-mail. Sincerely, John
A
Rating: 4 out of 5
Finishing not well done A sharp stainless steel snag remains on one side
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Rating: 4 out of 5
Finishing not well done A sharp stainless steel snag remains on one side
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A
Rating: 3 out of 5
the delivery location has not been respected.
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Response from John Steel
Hello, Thank you for your comment. For any delivery, it is imperative to follow the carrier's tracking system sent by email. This is the only way to be kept informed of your delivery. In the case of point-relais, the merchant selected may vary according to opening hours. For further information, please contact our service department.
A
Rating: 3 out of 5
the delivery location has not been respected.
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Response from John Steel
Hello, Thank you for your comment. For any delivery, it is imperative to follow the carrier's tracking system sent by email. This is the only way to be kept informed of your delivery. In the case of point-relais, the merchant selected may vary according to opening hours. For further information, please contact our service department.
A
Rating: 4 out of 5
Very good
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