The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
The piece is well made, but very porous. There are scratches and I had to sand it.
Translated reviews
Response from John Steel
Thank you for your comment. Most materials require light sanding before use. Some have a PVC film to avoid this, but not all. I invite you to read the product sheets to find out more, and if you have any questions, customer service is also available from 9am to 5pm.
A
Acheteur Vérifié
Rating: 4 out of 5
Exceptional delivery problem, all sorted out
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Very good, the only drawback is that on each of the 2 pieces ordered, only one side was protected by a film. However, the other side has scratches on one piece and impacts on the other, making them unusable. Fortunately, this wasn't a problem for my current project, which only needs one visible side.
Translated reviews
Response from John Steel
Hello, thank you for your opinion :-) It's true that materials with PVC film are only protected on one side. We indicate this information in the product sheets available on our site.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2021
Very good, the only drawback is that on each of the 2 pieces ordered, only one side was protected by a film. However, the other side has scratches on one piece and impacts on the other, making them unusable. Fortunately, this wasn't a problem for my current project, which only needs one visible side.
Translated reviews
Response from John Steel
Hello, thank you for your opinion :-) It's true that materials with PVC film are only protected on one side. We indicate this information in the product sheets available on our site.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2021
Exceptional delivery problem, all sorted out
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Order on time
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2021
Order on time
Translated reviews
J
JL S.
Rating: 4 out of 5
following a purchase from 11/02/2021
Perfect quality, impeccable and fast service. Really excellent. Just one problem with TNT which is probably the worst logistics company but I think they will offer other options in the future.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Perfect quality, impeccable and fast service. Really excellent. Just one problem with TNT which is probably the worst logistics company but I think they will offer other options in the future.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Product not in compliance with request and drawings.
Translated reviews
Response from John Steel
Hello, thank you for your comment. Please note that you can contact our customer service department at any time on 0800 746 548, either to find out about our technical constraints or for any other questions you may have. This also applies if there is a non-conformity, so that we can understand and correct it.
A
Acheteur Vérifié
Rating: 4 out of 5
Impeccable product but delivery service (Geodis) completely rubbish.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
RAS, well packaged order, delivery times respected
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Perfect cut to size, we'd recommend John Steel without hesitation!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
RAS, well packaged order, delivery times respected
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Apparently I had a problem making my parts. There were 3.5mm diameter holes on the dxf file and holes smaller than 0.5mm on the part. I sent photos via the contact form => no return. Apart from this defect, no major worries, it's generally well done and dispatched quickly.
Translated reviews
Response from John Steel
Hello Verified Buyer,
We sincerely thank you for your detailed feedback. We are delighted that you appreciated the overall quality of our products and the speed of delivery. Your comments regarding the parts are important to us, and we will make sure to take them into account. We hope to see you again soon in our store.
Best regards,
The John Steel team.
C
Christophe Z.
Rating: 3 out of 5
following a purchase from 28/01/2021
Apparently I had a problem making my parts. There were 3.5mm diameter holes on the dxf file and holes smaller than 0.5mm on the part. I sent photos via the contact form => no return. Apart from this defect, no major worries, it's generally well done and dispatched quickly.
Translated reviews
Response from John Steel
Hello Christophe,
Thank you very much for your feedback and constructive remarks. We are pleased that you found the overall execution satisfactory and that the delivery was quick. We invite you to contact us again to discuss the details you mentioned, as your experience is important to us.
Best regards,
The John Steel team
A
Acheteur Vérifié
Rating: 4 out of 5
Very satisfied with the products, delivery and customer service. I'm only giving it 3 stars because the product (galvanized steel plate to make a gate plate) arrived all scratched up. It's not a problem in itself, but aesthetically speaking it's not top-notch.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2021
Very satisfied with the products, delivery and customer service. I'm only giving it 3 stars because the product (galvanized steel plate to make a gate plate) arrived all scratched up. It's not a problem in itself, but aesthetically speaking it's not top-notch.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
alu plate to equip a press with a soft waist very good workmanship delivery more than met
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Reasonable price , fast delivery .
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2021
Reasonable price , fast delivery .
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Well done, but it's a shame they don't do any folding...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2021
Well done, but it's a shame they don't do any folding...
Translated reviews
P
Philippe P.
Rating: 3 out of 5
following a purchase from 12/01/2021
Hello, I had asked for a flatness but it was not taken into account. The room was not flat. Delivery time exceeded by 2 days...
Translated reviews
Response from John Steel
Hello Philippe,
Thank you for taking the time to share your feedback. We are happy to hear that you are partially satisfied, but we regret that your request regarding the flatness was not taken into account and that the delivery time was exceeded. Your feedback is valuable and will help us improve.
Best regards,
The John Steel team
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, I had asked for a flatness but it was not taken into account. The room was not flat. Delivery time exceeded by 2 days...
Translated reviews
Response from John Steel
Hello Verified Buyer,
Thank you for your feedback and your honesty. We regret that the flatness of the part did not meet your expectations and that the delivery time was exceeded. Your comments are valuable to help us improve our service.
Best regards,
The John Steel team
A
Acheteur Vérifié
Rating: 4 out of 5
The products are compliant and of good quality. But I really regret that the main piece I ordered to renovate my kitchen worktop is tattooed with the manufacturer (Thyssen). It's really unsightly. I'd like an answer, by the way.
Translated reviews
Response from John Steel
Hello, thank you for your opinion. If you're talking about the black print indicating a material reference, this is an obligation to guarantee the conformity of the batch of material. It's planned to be able to erase it with acetone-type solvent. If you're talking about something else, please call us on 0800 746 548 (free number).
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2021
The products are compliant and of good quality. But I really regret that the main piece I ordered to renovate my kitchen worktop is tattooed with the manufacturer (Thyssen). It's really unsightly. I'd like an answer, by the way.
Translated reviews
Response from John Steel
Hello, thank you for your opinion. If you're talking about the black print indicating a material reference, this is an obligation to guarantee the conformity of the batch of material. It's planned to be able to erase it with acetone-type solvent. If you're talking about something else, please call us on 0800 746 548 (free number).
A
Acheteur Vérifié
Rating: 4 out of 5
Delivery ok. Correct packaging. Plate as requested
Translated reviews
P
Patrick Q.
Rating: 4 out of 5
following a purchase from 17/12/2020
Delivery ok. Correct packaging. Plate as requested
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
Very good
Translated reviews
P
pat G.
Rating: 4 out of 5
following a purchase from 13/12/2020
Well-protected product
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Well-protected product
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Cut to size. Stainless steel plate full of bumps and marks. No problem for me, I had a cacache plate made for outdoor use. Limited deburring, so watch your fingers! Overall, correct, very protective packaging, or too much so, given the surface defects. The site is reliable, which is good, you can go there with confidence.
Translated reviews
M
Marc R.
Rating: 4 out of 5
following a purchase from 11/12/2020
Cut to size. Stainless steel plate full of bumps and marks. No problem for me, I had a cacache plate made for outdoor use. Limited deburring, so watch your fingers! Overall, correct, very protective packaging, or too much so, given the surface defects. The site is reliable, which is good, you can go there with confidence.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Perfect
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2020
Perfect
Translated reviews
H
Henri B.
Rating: 4 out of 5
following a purchase from 12/10/2020
Fine
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Fine
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
When you make your own cuts, the protective plastic melts onto the aluminum plate, making it very difficult to remove the small melted pieces.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 