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Rating: 5 out of 5
Impeccable customer service. Very good consideration of my expectations and solutions found as quickly as possible. Nothing but the best.
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 1, 2, 3 and 5 stars
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Rating: 5 out of 5
Very fast
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Rating: 5 out of 5
good
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Rating: 5 out of 5
Nothing to add, I've always been satisfied ....
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Rating: 5 out of 5
If there were a 6th star, it would be yours. Efficiency and professionalism are the words that characterize your company. We congratulate you.
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Rating: 5 out of 5
product conforms to my request with delivery on time as defined by the company. thank you.
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Rating: 5 out of 5
More than fine.
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Rating: 5 out of 5
Nothing to complain about, as usual, quality service, top results, perfect delivery. The only downside is that the online software is a bit temperamental... See you soon, cdlt, Yoan
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Rating: 5 out of 5
Nothing to say, everything is perfect, the cut is precise, the shipment very fast and the packaging ad-oc.
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Rating: 5 out of 5
Very good, as always
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Rating: 5 out of 5
Simple, fast, efficient. I know who to contact for my steel needs.
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Rating: 2 out of 5
Hello. I went to the retailer to pick up my order but he couldn't find it. He had opened a package thinking it was addressed to him. Finally, I was given my purchase, which had neither my name nor my address on it. So I received an open package. I wonder what's the point of filling out a whole request for information, especially for a 1st time buyer. Very very disappointed.
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Response from John Steel
Hello, Thank you for your feedback concerning the delivery of the parcel to the relay point. We have identified the cause of the missing recipient name and have corrected this error with our carrier. We apologize for this computer error and wish you a nice day.
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Rating: 1 out of 5
The address was very badly written fortunately it is a small village the letter carrier was able to solve the enigma of the half of the missing address the parts are scratched and blackened at this price there it is 0
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Response from John Steel
Hello, We have identified and corrected the error concerning the incorrectly written delivery address. Our customer service department has contacted you regarding your order, and you have assured us that the parts are exactly what you wanted, and that the scratches caused by the roughness of the material are not a problem for your intended use. Good day to you.
A
Rating: 5 out of 5
Extremely fast cutting and delivery.
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Rating: 5 out of 5
First experience with this seller. Very positive, I highly recommend it.
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
In line with expectations
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Rating: 5 out of 5
I just confirm the 5 stars, everything very good
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Rating: 5 out of 5
Well-designed website. Customer service answered my email within the hour. Order received on time Very (very) well packaged. Product conforms. Would recommend
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Rating: 5 out of 5
very good products, super protective packaging
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Rating: 5 out of 5
Impeccable cutting, very well packaged product, delivery as expected. All good things.
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Rating: 5 out of 5
product corresponds to our wishes, fast delivery time. Problem with the delivery man which was handled very well by John steel.
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Rating: 5 out of 5
Perfect in every way ( product , service , availability )
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Rating: 5 out of 5
Very satisfied with my order (aluminium imitation stainless steel credenza). Product conforms to my expectations. Does not leave marks as promised. Impeccable accuracy of measurements. I couldn't be there for the delivery, so the driver very kindly agreed to deliver to a friend's house nearby. I thought that was great. I'll be recommending them again very soon, without any worries.
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Rating: 5 out of 5
Excellent site, a small problem concerning the recovery of the file modeling the magpie but the person I had on the phone resolved this quickly... Part conforms to my expectations. I recommend it.
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Rating: 5 out of 5
Nothing to complain about, everything was perfect, very good work with exact dimensions and cut-outs, great packaging and fast delivery; well done.
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Rating: 5 out of 5
Good points: Easy-to-read prices, easy ordering and delivery included on all prices. Minor drawback: some cut-out shapes a little difficult to draw, no folding facility.
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Rating: 5 out of 5
Responsive service, well-packaged product
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Rating: 5 out of 5
fast delivery, reasonable prices and professional quality. I recommend this seller
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Rating: 5 out of 5
as ordered and very well packaged
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Rating: 2 out of 5
Delivery e, plate quality not great
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Response from John Steel
Hello, our customer service has contacted you to check on the delivery of your order and the quality of the part. The parcel tracker indicates that delivery could not be made to your home, and that the parcel was dropped off at a relay point the following day. As for the quality of the part, it conforms to your order.
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Rating: 3 out of 5
The parts ordered were not as well made as usual. The requested holes were only pointed, and the aluminum was of poor quality with a mediocre surface finish. I was a little disappointed with this order, although I've always been satisfied with your production.
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Rating: 5 out of 5
Web interface to be simplified to get straight to the point, document submission, quotation, order (one detail)
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Rating: 5 out of 5
Part as ordered.
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Rating: 5 out of 5
20/20 Quality , packaging , delivery ...
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Rating: 5 out of 5
Very well prepared and packaged
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Rating: 5 out of 5
Excellent supplier. Friendly and efficient customer service. Thank you very much.
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Rating: 5 out of 5
Friendly and attentive customer service, thank you
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Rating: 5 out of 5
I could not be happier. The goods arrived promptly, were very well packaged and were exactly what I ordered. Impeccable customer service. A firm to recommend.
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Rating: 5 out of 5
Very professional, very good.
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