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V
Rating: 5 out of 5
Very good and fast
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 1, 2, 3 and 5 stars
Reset filtersF
Rating: 5 out of 5
Yes
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R
Rating: 5 out of 5
I received my tray very good professional work. Thank you for your work !!!
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N
Rating: 5 out of 5
Very good, the cut is perfect for my custom piece.
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M
Rating: 1 out of 5
I have not received my order. I wrote to customer service who is not responding to me...
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Response from John Steel
Hello Michael,
We understand your disappointment and we are sincerely sorry to hear that you have not received your order. We invite you to contact us again privately so that we can resolve this issue together.
Best regards,
The John Steel team
We understand your disappointment and we are sincerely sorry to hear that you have not received your order. We invite you to contact us again privately so that we can resolve this issue together.
Best regards,
The John Steel team
F
Rating: 5 out of 5
Fast and the result meets expectations.
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A
Rating: 5 out of 5
Perfect!
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K
Rating: 2 out of 5
I paid an extra fee for faster delivery in 3 days and I received my product much later...
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Response from John Steel
Hello Khalid,
Thank you for sharing your experience. We are sorry
Thank you for sharing your experience. We are sorry
M
Rating: 5 out of 5
Impeccable! I had made a measurement error when placing the initial order, the customer service was able to cancel the order quickly before the parts went into production, the use of the site is very clear, the tool to customize the parts is also complete and clear, the quality of the parts is very good, I ordered 2 steel plates 3mm thick, to place under the pellet stove and after painting and installation everything is impeccable! The quality-price ratio is great! I can only recommend!
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J
Rating: 5 out of 5
Excellent performance.
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R
Rating: 5 out of 5
Very well
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S
Rating: 5 out of 5
Very good. Nickel pieces
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D
Rating: 5 out of 5
In line with my expectations. I recommend without any problem.
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N
Rating: 5 out of 5
Fast and efficient
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F
Rating: 5 out of 5
Order, delivery and product are top-notch.
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J
Rating: 5 out of 5
Very satisfied with my order. It was delivered quickly. The cut is perfect.
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R
Rating: 5 out of 5
EVERYTHING PERFECT
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A
Rating: 5 out of 5
I am satisfied with my order. The delivery time is very reasonable.
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J
Rating: 5 out of 5
Perfect work and on time. A plus for the quality of the packaging, it was a concern since my cutting generated fragility but great. I will definitely order again on this site
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X
Rating: 5 out of 5
In every way compliant with the order
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O
Rating: 5 out of 5
Excellent, arrived as expected, and perfect in dimensions
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G
Rating: 5 out of 5
I am very satisfied with my order, fast and professional delivery, thank you for your competence.
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G
Rating: 5 out of 5
Very precise cutting to the mm. Deadline respected. Was advised by AI and indeed excellent service.
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L
Rating: 3 out of 5
Product conforms but scratched. The two pieces of aluminum are of different colors.
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Response from John Steel
Hello Laurent,
We sincerely thank you for taking the time to share your opinion. We are delighted that the product meets your expectations and hope to see you very soon in our store to discover our other creations.
Best regards,
The John Steel team
We sincerely thank you for taking the time to share your opinion. We are delighted that the product meets your expectations and hope to see you very soon in our store to discover our other creations.
Best regards,
The John Steel team
M
Rating: 5 out of 5
Perfect all the way
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C
Rating: 5 out of 5
In accordance with my request
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Y
Rating: 5 out of 5
Very good product
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B
Rating: 2 out of 5
very disappointed, I will not order from you again. Correct packaging not damaged, but plate very damaged, I could only use one out of two. I can't send you the photos in this review but if you give me an email, I will send you the 3 photos.
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Response from John Steel
Hello Bruno,
We are sorry to hear that you have encountered problems with your order. Your satisfaction is very important to us and we would like to discuss this further with you. Could you please contact us at the email address provided on our website so that we can resolve this situation together?
Best regards,
The John Steel shop team
We are sorry to hear that you have encountered problems with your order. Your satisfaction is very important to us and we would like to discuss this further with you. Could you please contact us at the email address provided on our website so that we can resolve this situation together?
Best regards,
The John Steel shop team
P
Rating: 2 out of 5
Poorly deburred piece. Mirror effect announced while received "brushed metal" effect.
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Response from John Steel
Hello Pierre,
Thank you for taking the time to share your experience. We are sorry to learn that the product received does not meet your expectations and we wish to understand your situation better. Please do not hesitate to contact us directly so that we can discuss this matter and find a suitable solution.
Best regards,
The John Steel team
Thank you for taking the time to share your experience. We are sorry to learn that the product received does not meet your expectations and we wish to understand your situation better. Please do not hesitate to contact us directly so that we can discuss this matter and find a suitable solution.
Best regards,
The John Steel team
E
Rating: 2 out of 5
Rust is already appearing
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Response from John Steel
Hello Eric,
Thank you for your feedback and we are sorry to hear that you are experiencing an issue with your product. We invite you to contact us directly so that we can help you resolve this problem as soon as possible.
Best regards,
The John Steel team
Thank you for your feedback and we are sorry to hear that you are experiencing an issue with your product. We invite you to contact us directly so that we can help you resolve this problem as soon as possible.
Best regards,
The John Steel team
J
Rating: 5 out of 5
serious company that struggles to complete deliveries, too bad the carrier is not up to the task!
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M
Rating: 5 out of 5
perfect
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C
Rating: 5 out of 5
Excellent service both in terms of the order well managed by the Jhon Steel series and serious company, impeccable delivery very very well packaged and perfectly cut respected
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M
Rating: 5 out of 5
nothing to report
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C
Rating: 5 out of 5
Everything was perfect, the package perfectly wrapped! Thank you
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A
Rating: 2 out of 5
many scratches on one of the two sides of each sheet. huge disappointment
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Response from John Steel
Hello ALABERT,
We are sincerely sorry to hear that you encountered imperfections with your order. Your satisfaction is important to us, and we invite you to contact us privately to discuss your situation and find a solution together.
Best regards,
The John Steel shop team.
We are sincerely sorry to hear that you encountered imperfections with your order. Your satisfaction is important to us, and we invite you to contact us privately to discuss your situation and find a solution together.
Best regards,
The John Steel shop team.
J
Rating: 5 out of 5
Perfect order
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E
Rating: 5 out of 5
Second positive experience
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C
Rating: 5 out of 5
Very responsive company. Advice given for the project. Fast. I love your works. Congratulations to your team. Best wishes.
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N
Rating: 5 out of 5
delivery on time and as scheduled, products conforming to the order and of very good quality of execution.
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