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Rating: 5 out of 5
Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
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Rating: 5 out of 5
Hello, everything is perfect, there is nothing to add. Sincerely
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Rating: 2 out of 5
I ordered and received 4 aluminium door covers for a very high price of about 90. I expected to receive a high-quality product with an impeccable finish. This is absolutely not the case, as all 4 plates are scratched and the cut-outs are not even smoothed. This is simply scandalous.
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Response from John Steel
Hello, Thank you for your comment. As we discussed over the phone. It's important to pay attention to how the plates may look. The product sheets indicate when there may be scratches, for example. And also, as in your case, that most of our materials come with a PVC film to be removed on installation. If you're not sure which material is right for you, or have questions about how we're going to protect your plates, or about the goods you've received, we'd be delighted to discuss them with you. We'll be happy to discuss it by phone or e-mail :-) Wishing you a pleasant day, Sincerely, John
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Very good cutting service, price can be adjusted according to the time required (very good thing).
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clear website fast delivery and competitive price
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Very good workmanship and delivery time
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Rating: 5 out of 5
Parts compliant, produced and delivered on time with protective packaging... In short, nickel...
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Fast delivery, compliant product
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Very good after-sales service, but changing carriers is a disaster.
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Rating: 5 out of 5
Very nice and attentive to the customer's needs, unfortunately the transport company is not great for Belgium... They have already postponed delivery 3 times... A little disappointed with this company but also no nothing to eedire
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Nothing to say great
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Rating: 5 out of 5
Not the first time we've ordered our prototypes from this site. Never disappointed.
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Rating: 3 out of 5
Very good telephone contact and correct delivery, but the color of the raw steel on the site (brown) is completely different from that of the part received (gray)... The dimensions are correct, but there are also numerous scratches and a 3mm dent caused by an impact on the top of the part. Cdlt,
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Response from John Steel
Hello, thank you for your comment. You should know that each material has its own specificities. For example, S355 steel, the one you mention, is a rough material and prone to scratching. We indicate all this on the product pages. If you have any doubts, don't hesitate to contact us, we're here to answer your questions. Sincerely, John
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Rating: 5 out of 5
timing and selection
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Responsiveness and professionalism
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Rating: 5 out of 5
Price and delivery times are good. Too bad you can't make drawings with 1/10 mm cuts on the site.
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It's not all virtual...very good customer-supplier relations!
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Rating: 3 out of 5
Check the quality of products as they leave your premises, so that customers do not need to carry out additional finishing operations.
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Response from John Steel
Hello Verified Buyer,
We sincerely thank you for your feedback and your observation. Your satisfaction is important to us, and we are doing everything we can to ensure the quality of our products. We hope to see you again soon in our store.
Best regards,
The John Steel team
We sincerely thank you for your feedback and your observation. Your satisfaction is important to us, and we are doing everything we can to ensure the quality of our products. We hope to see you again soon in our store.
Best regards,
The John Steel team
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Rating: 5 out of 5
The contact, the work and its delivery.
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Rating: 5 out of 5
second order and just as satisfied.
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Product quality and speed of delivery
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