Customer reviews of John Steel

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
5 4 284 86% 4 472 10% 3 90 2% 2 44 1% 1 64 1%

Summary of reviews

The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.

Reviews 1, 2, 3 and 5 stars

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A
Alexandre S.
Rating: 5 out of 5
following a purchase from 01/05/2021
Super site, top configurator... Products delivered compliant...
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yvon M.
Rating: 5 out of 5
following a purchase from 02/05/2021
Order received on time, very well packaged, cut to the required mm, good quality 2 mm aluminium, reasonable prices, well informed, a little extra if you're not in a hurry.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2021
Fast, efficient customer service. The site's interface for cutting is intuitive and practical - Overall, fast, uncomplicated service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2021
Very good, timely and efficient delivery
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Bruno B.
Rating: 5 out of 5
following a purchase from 03/05/2021
I recommend this company. The product, the cut and the attention of the sales department, really excellent. Just the delay, 8 days between order and shipping is very good but 8 days for delivery is a bit long.
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Acheteur Vérifié
Rating: 5 out of 5
+++ customer relations""
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Fabien D.
Rating: 5 out of 5
following a purchase from 03/05/2021
John & Brigitte always on top!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2021
+++ customer relations
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Acheteur Vérifié
Rating: 5 out of 5
Ras, Part as requested. Correct price and therefore I recommend the services
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Acheteur Vérifié
Rating: 5 out of 5
John & Brigitte always on top!!!
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Acheteur Vérifié
Rating: 5 out of 5
Perfection on every level, product conforms to specifications, cut as desired, fast delivery, top packaging....
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Benoit G.
Rating: 5 out of 5
following a purchase from 01/05/2021
fine
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Acheteur Vérifié
Rating: 5 out of 5
fine
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Acheteur Vérifié
Rating: 3 out of 5
The visual aspect of the brushed aluminium credenza I received does not correspond to the image presented on the John Steel website. I am therefore very disappointed with what I received;
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Response from John Steel
Good
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2021
The entire order went through without a hitch. Easy to define your plate thanks to an integrated, easy-to-use drawing module.
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Hervé L.
Rating: 1 out of 5
following a purchase from 30/04/2021
My order dated 30/04 is still being prepared, despite the claims of the customer service department, which had promised me delivery ex works on 14 May. We're a long way from an 8-day delivery time. As it is, I cannot recommend John Steel.
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Response from John Steel
Hello, thank you for your comment. Production is currently under a great deal of pressure. There's a surplus of orders, a shortage of materials, and the absence of certain key members... there are many factors. To date, we can guarantee that we are doing our utmost to smooth the flow of orders and are optimizing production to resolve the situation.
A
Acheteur Vérifié
Rating: 5 out of 5
very nice product nice cut very well packed i recommend
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Michel M.
Rating: 5 out of 5
following a purchase from 30/04/2021
very nice product nice cut very well packed i recommend
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Acheteur Vérifié
Rating: 5 out of 5
The entire order went through without a hitch. Easy to define your plate thanks to an integrated, easy-to-use drawing module.
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A
Acheteur Vérifié
Rating: 1 out of 5
My order dated 30/04 is still being prepared, despite the claims of the customer service department, which had promised me delivery ex works on 14 May. We're a long way from an 8-day delivery time. As it is, I cannot recommend John Steel.
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Response from John Steel
Hello, thank you for your comment. Production is currently under a great deal of pressure. There's a surplus of orders, a shortage of materials, and the absence of certain key members... there are many factors. To date, we can guarantee that we are doing our utmost to smooth the flow of orders and are optimizing production to resolve the situation.
B
Bernard B.
Rating: 3 out of 5
following a purchase from 05/04/2021
The visual aspect of the brushed aluminium credenza I received does not correspond to the image presented on the John Steel website. I am therefore very disappointed with what I received;
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Response from John Steel
Hello Bernard,

Thank you for taking the time to share your feedback. We are sorry to hear that the visual aspect of your credenza does not meet your expectations. Your feedback is valuable to us and we hope to welcome you back to our store to fully satisfy you.

Best regards,
The John Steel team
A
Acheteur Vérifié
Rating: 5 out of 5
Work done with precision and serious packaging. I highly recommend
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Acheteur Vérifié
Rating: 5 out of 5
The service is very good, the delivery is fast and compliant.
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Gilles R.
Rating: 5 out of 5
following a purchase from 29/04/2021
Work done with precision and serious packaging. I highly recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2021
The service is very good, the delivery is fast and compliant.
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A
Acheteur Vérifié
Rating: 5 out of 5
Everything was perfect
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Acheteur Vérifié
Rating: 5 out of 5
Conforming material. Fast delivery. Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
Efficient service, perfect quality, fast delivery...
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Fabrice P.
Rating: 5 out of 5
following a purchase from 28/04/2021
Everything was perfect
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Acheteur Vérifié
Rating: 5 out of 5
Quality wood and great service!
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Bruno B.
Rating: 5 out of 5
following a purchase from 27/04/2021
Efficient service, perfect quality, fast delivery...
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Acheteur Vérifié
Rating: 5 out of 5
Excellent service, I recommend
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Nadine V.
Rating: 5 out of 5
following a purchase from 26/04/2021
Excellent service, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
John Steel cuts metal but customer service is made of CONCRETE
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2021
John Steel cuts metal but customer service is made of CONCRETE
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Acheteur Vérifié
Rating: 5 out of 5
Everything is perfect, from the website to the quality of delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2021
Everything is perfect, from the website to the quality of delivery.
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Acheteur Vérifié
Rating: 5 out of 5
At the top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2021
At the top
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Acheteur Vérifié
Rating: 5 out of 5
Delivered promptly, perfect work, provided you pay close attention to the plan you're drawing (holes in radius, not diameter). More than satisfactory result!
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