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A
Rating: 5 out of 5
super both in terms of quality and price fast delivery nothing to complain I recommend
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 1, 2, 3 and 5 stars
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Rating: 5 out of 5
I am satisfied with my purchase and I would renew it if necessary. I recommend this supplier.
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Expensive, but quality service and workmanship.
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A
Rating: 5 out of 5
Order shipped the day after ordering. I'm bluffed. Just one small criticism, I have a few burrs on the cutting entry points, especially on the small internal circular cuts.
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A
Rating: 5 out of 5
delighted with the speed of delivery
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A
Rating: 5 out of 5
Very fast, top quality, perfect communication.
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A
Rating: 2 out of 5
No idea if the parcel has left or not since the 5th no news
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Response from John Steel
Hello, Your parcel was dispatched on 05/09 from our workshop. On that day you received a dispatch email with a tracking number from the carrier. Unfortunately we have just learned that the carrier has encountered a logistical problem and will only ship your package today (11/09) for delivery tomorrow (12/09). We apologize for the inconvenience and delay.
A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Impeccable laser cutting, top packaging, not much choice in delivery methods, but great job. Well done, John, keep up the good work ;)
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A
Rating: 5 out of 5
thank you : )
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A
Rating: 5 out of 5
Fast and compliant
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A
Rating: 5 out of 5
High-performance service, with the small drawback that the platform for loading the file is very difficult on dxf, and the file is often given as defective without it being clear why, even though it has been analyzed, for example with rhino, without error. The stainless steel on offer is very, very hard, so if you need to touch up parts, drill holes or anything else, you'll need a lot of equipment. Otherwise, it's the best
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A
Rating: 5 out of 5
very well
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A
Rating: 5 out of 5
I'm as satisfied as ever, the service is getting more and more efficient, I love the possibility of transferring plans directly from AUTOCAD in dxf format to your site, and riding as a youth is pretty great, keep up the good work!
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A
Rating: 5 out of 5
Very happy with this site
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A
Rating: 5 out of 5
fast and as per order
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A
Rating: 5 out of 5
Just as we expected, perfect.
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A
Rating: 2 out of 5
bugs in their application make a 50cm part appear to be 16cm. bug reported. responsiveness on the phone. the part you receive doesn't match your file because they kept the draft file instead of the one sent. phone call back. they're right, i'm wrong, i send the correspondence emails, no more return. we have a part that doesn't match what we wanted.
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Response from John Steel
Hello, the part you have received conforms to your order on https://www.john-steel.com/fr/. The part you wished to have had been validated on https://pro.john-steel.com/fr/ however you ordered the first visual on John Steel. The order was processed and shipped as is. Have a nice day, John
A
Rating: 5 out of 5
Good product, as I expected
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A
Rating: 5 out of 5
The quality was slightly lower on my last order. But all in all, an excellent supplier with top-notch customer service.
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A
Rating: 5 out of 5
Bravo for the efficiency and excellent quality of the product.
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A
Rating: 5 out of 5
The best. Fast and efficient
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A
Rating: 5 out of 5
Fast service, very good product. Goods are well packaged
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A
Rating: 5 out of 5
Very good service, impeccable quality and responsiveness. Product conforms to demand.
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A
Rating: 5 out of 5
Super fast, delivered 48 hours after placing the order, all items conform, Very good.
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A
Rating: 5 out of 5
Perfect delivery, the driver called me before arriving so I could be ready. Excellent part quality.
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A
Rating: 5 out of 5
Thank you very much.Delai qualité prix.... what more could you want.
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A
Rating: 5 out of 5
Delivery much quicker than expected. The material met my expectations and the cuts were perfect. A site you can order from with your eyes closed.
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A
Rating: 5 out of 5
PERFECT PRODUCT
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A
Rating: 5 out of 5
Perfect Kept informed from start to finish... Fast delivery, meticulous workmanship.
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A
Rating: 5 out of 5
Absolutely perfect
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A
Rating: 5 out of 5
Top customer service. I was called because of a small problem in the transmitted file and they fixed it immediately.
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A
Rating: 3 out of 5
Hello I'm not unhappy with the transporter, but with the preparation time, which was far too long, over a week for a simple rectangular sheet. As for the rest, nothing to say. DM
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Response from John Steel
Hello Mr Duranteau, Our lead times are 6 working days for cutting and 2 working days for delivery. Your order left our premises on 10/08, i.e. exactly 6 working days since 02/08 (date of your order). Best regards,
A
Rating: 5 out of 5
First cutting experience at john-steel" (steel)
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Response from John Steel
the parts are very well made, with a primer on the cutting edge. They were produced and received (Belgium) in 6 working days. The ordering site is easy to use and the prices very fair. Customer service is responsive. The parcel tracking of the shipping company "dpd.fr" is not reliable."
A
Rating: 5 out of 5
Clean cutting
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A
Rating: 3 out of 5
Part not fully compliant with the plan, lousy delivery, very good customer service. Good reception and good day. D.BOURDAT
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A
Rating: 5 out of 5
Website works fine, but is sometimes confusing. Products are good, though the quality of the finish seems to vary a bit.
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Rating: 5 out of 5
One possible improvement (or maybe I didn't understand the site very well), the possibility of "tracking my purchases" when I've bought a made-to-measure piece (so as to have a grouped shipment of the 2 pieces at the same time, which would perhaps allow a lower cost for shipping."
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A
Rating: 5 out of 5
nothing to say precise cut, plate well packed and protected delivery time respected...top notch
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