Customer reviews of John Steel

Hello,

Thank you for taking the time to leave a review. We're sorry to hear that you're not entirely satisfied with the quality of the cuts on your product (which happens very rarely). Customer satisfaction is a priority for us, and we are always looking to improve our products.

If you have encountered a specific problem with the cuts on your product, we invite you to contact us directly.

Sincerely, John Steel.

Hello,
We completely understand that price is an important factor in your purchasing decision, but you've been through our services anyway? If you have any further questions or concerns, please do not hesitate to contact us.
John Steel.

Hello Gilles,

Thank you for taking the time to share your experience with us. We are delighted to hear that the parcel was as you ordered and that the packaging met your expectations. However, we are sorry to hear that the delivery did not live up to your expectations.

We fully understand your frustration with TNT's delivery service. It is unacceptable that you had to travel such a long distance to collect your parcel, especially after paying for home delivery. Your satisfaction is our priority, and we sincerely apologize for any inconvenience caused.

We take your feedback on the services of our delivery partners very seriously. Please be assured that we will immediately report your experience to TNT to prevent this type of situation from recurring in the future.

Sincerely, John Steel.

Hello Elsa,

Thank you for sharing your thoughts about your recent order. We're sorry to hear that your piece arrived with scratches.

We would like to inform you that, as stated in the product sheet, the raw material used for this piece has a 95% probability of arriving with scratches. This is due to the nature of the material and the manufacturing process. We make a point of detailing this information in the product description so that our customers are fully aware of what to expect.

Thank you for your understanding.

Yours sincerely, John Steel.

Hello Rémi,

We sincerely apologize for the inconvenience you experienced during the delivery of your order. Your situation is quite exceptional and does not reflect the quality of service we strive to provide to our customers.

We would like to inform you that the problem is due to poor handling of your order by our carrier. We are currently in the process of resolving this problem to avoid any recurrence in the future.

We assure you that we are doing everything in our power to ensure that you, and all our customers, do not have to face this kind of situation again.

We thank you for your understanding and remain at your disposal should you have any further questions or concerns.

Yours sincerely, John Steel

Good day to you,
Thank you for your comment and feedback.

Indeed, it is important to understand what the material is.
In the case of a raw material, which is a material without PVC film.
It will be scratched, it's almost inevitable.

That's why the choice of material is so important, and our team is happy to advise you according to your needs.
Don't hesitate to give us a call or use our contact form.

Best regards,
John

Thank you for your comment.

Unfortunately, in times of high demand, carriers tend to simplify their deliveries.
To do this, they use point-relays for items that are scheduled for home delivery.

We try to prevent this, but our remedies are limited.

Hello Oguzhan,

We would like to apologize for the inconvenience related to your order. Unfortunately, in certain rare situations, whether during production, handling or delivery, it may happen that the product does not meet your expectations.

If this happens, as in your case, please call 0 800 746 548 (from France or Belgium) or +33 1 77 62 03 44 (from abroad) to find a solution together.

Sincerely, John Steel.

Hello Nicholas, I am sorry to hear that you received parts that did not meet your expectations. Our team is doing everything possible to provide quality products and we take your comments very seriously. We will do our best to improve our production process and avoid this kind of inconvenience in the future. We hope to have the opportunity to fully satisfy you in the future. Thank you for your feedback.

Thank you for your comment.
D+3 is an option that prioritizes your order in production.
The aim is to produce within 3 days (24 hours on average).

Unfortunately, sometimes an order takes a long time to process and is dispatched after 3 days, with the transport involved, which gives the impression of a long lead time.

Please don't hesitate to contact us if your order takes a long time to process, so we can try to speed things up.

Hello, Thank you for your comment. If you have any questions about the merchandise, delivery or any other questions regarding your order. I invite you to contact our experts in COLMAR via the means of contact proposed. Wishing you a good day, JOHN

Hello Verified Buyer,

We sincerely thank you for your feedback. We understand your frustration regarding the delivery and we are glad that you took the time to share your experience. We hope to see you soon in our store to offer you an even more satisfying experience.

Best regards,
The John Steel team

Hello, thank you for your comment. Given your order, there must be a confusion between cm and mm, please note that the site is entirely in mm. I always invite you to check your order (with us or any other internet order for that matter) and if in doubt, you can contact us. We can be reached by the various means indicated on the site. Sincerely, John

Hello, thank you for your comment. In case of cancellation of an order, we always inform the customer of the reasons. We don't do this out of the blue. In your case, we sent you an e-mail and tried to contact you by phone several times to explain the situation. In fact, you can reach us at 0 800 746 548 to discuss the matter. Wishing you a good day, Sincerely, John

Hello, Thank you for your comment. We are sorry for the delay. The factory has suffered two events that have completely blocked our production. We have sent an explanation e-mail to those affected, which may have fallen into your spam folder. Please be aware that our deadlines are our priority and that, except in very exceptional situations, we tend to deliver ahead of schedule. Once again, we apologize for any inconvenience caused, and we invite you, and anyone else who may be concerned, to contact Customer Services with any questions you may have. We have a competent team on hand to answer any queries you may have. Sincerely, John

Hello, thank you for your comment. If you have a complaint about the quality of our products, I strongly recommend that you contact our after-sales service. Often, it's just a simple misunderstanding or a situation that always finds a satisfactory solution. Sincerely, John

Hello Verified Buyer,

We sincerely thank you for taking the time to share your feedback. Your input is valuable to us and we hope to have the pleasure of seeing you again soon in our online store.

Best regards,
The John Steel team

Hello Verified Buyer,

We sincerely thank you for taking the time to share your experience with us. Your feedback is valuable and we hope to have the opportunity to fully satisfy you during your next visit.

Best regards,
The John Steel shop team

Hello, Thank you for your comment. As we discussed over the phone. It's important to pay attention to how the plates may look. The product sheets indicate when there may be scratches, for example. And also, as in your case, that most of our materials come with a PVC film to be removed on installation. If you're not sure which material is right for you, or have questions about how we're going to protect your plates, or about the goods you've received, we'd be delighted to discuss them with you. We'll be happy to discuss it by phone or e-mail :-) Wishing you a pleasant day, Sincerely, John

Hello, thank you for your comment. You should know that each material has its own specificities. For example, S355 steel, the one you mention, is a rough material and prone to scratching. We indicate all this on the product pages. If you have any doubts, don't hesitate to contact us, we're here to answer your questions. Sincerely, John

Hello Verified Buyer,

We sincerely thank you for your feedback and your observation. Your satisfaction is important to us, and we are doing everything we can to ensure the quality of our products. We hope to see you again soon in our store.

Best regards,
The John Steel team

Hello, We're very sorry about your experience and totally understand your frustration. Your e-mail deserved a much quicker response from us. Following your request, we carried out a series of tests to understand whether or not our system could have removed the holes initially drawn. The conclusion is that our system has not suffered any bugs, and that all orders dated 11/09/2022 are compliant and have not suffered any inconvenience. To return to the subject of conformity, the sheet metal you have received conforms to what was transmitted to us on our website. As a result, we are unable to refund the full amount of your order and have offered you a gesture on your next order as a gesture of good faith. To avoid this kind of error, we have made it possible for you to check your part again in the shopping basket and throughout the order process. We're sorry to hear about this incident, but please don't hesitate to contact us on 0800 746 548 to discuss the matter in person. Have a nice day, John

Hello Verified Buyer,

Thank you for sharing your feedback. Your satisfaction is important to us and we would like to understand what did not meet your expectations. Please feel free to contact us directly so that we can discuss and find a solution together.

Best regards,
The John Steel shop team

Thank you for your comment. It's true that material costs fluctuate greatly. But you should know that we absorb a large part of this increase. I invite you to look at our prices several times, and you'll see that we try to keep our prices as stable as possible. In the end, we're in line with our market. Wishing you a good day, John

Hello, Thank you for your comment. John Steel and its team regret the outcome of your order. Unfortunately, we are in a position to help you place an order and resolve the various technical blocking points. However, we do not prescribe designs and the problems that may arise from them. We invite you to contact us through the channels provided. Freephone (0 800 746 548) or via the site's contact form. Wishing you a good day, John

Hello, Thank you for your comment. Unfortunately, once the parcel has been forwarded to the various carriers, we no longer have the capacity to intervene directly. We do our best to ensure follow-up, even if it means contacting the warehouses directly. Occasionally, difficulties may arise, such as roadworks, loss or damage to storage facilities.... these are all possibilities, as with any parcel sent by us or any other entity. We have recorded less than 1% of this type of case, out of all our shipments over more than a year. Unfortunately, it still happens. Please do not hesitate to contact our customer service department, as measures are in place on our side. The John Steel team is understanding and helpful at any stage of your order. Sincerely, John

Thank you for your comment. We invite you to contact customer service again. The team never leaves a message unanswered. You can call 0 800 746 548 or 01 77 62 03 44 (toll-free number). Alternatively, send us an e-mail via the contact form. Have a nice day!

Hello Verified Buyer,

We sincerely thank you for your feedback and are delighted that you appreciated our customization options, as well as the speed of shipping and the price of our products. We take note of your comments regarding the finish quality and we are committed to continuing to improve our processes to provide you with the best possible experience.

Best regards,
The John Steel Team

Thank you very much for your comment. We are delighted to hear that the product suits you and we regret that the delivery went badly. Concerning the transport service, you chose a relay point, unfortunately depending on the area this type of delivery is not optimal. Many relay points have very fluctuating opening hours, and carriers sometimes change destination for lack of choice. We are currently working on improving this situation. As for our number, it works well, but I haven't found any trace of calls or messages. I invite you to use the chat and contact form in the event of no telephone response, as we always respond to requests. Sincerely, John

Hello, thank you for your comment. Indeed, the current state of the raw materials market has forced us to increase our prices. But our case is not isolated: you'll find that most of our competitors have increased their prices. I invite you to inform yourself about current inflation in the metalworking and industrial sectors. We are aware that such an increase may upset some of our customers, and we apologize for this. Sincerely, John

Thank you for your comment. Indeed, the choice of material is a crucial moment. The fact that we offer a customization service means that no retraction is possible. That's why we offer a before/during/after sales service. Don't hesitate to contact us, we'll get back to you as soon as possible with the answers to your questions. You'll find all the information you need on our materials in the associated product sheets. It's important to consult them carefully when you're unsure about metal or wood materials. We're sorry, however, if the products are not to your liking. Have a nice day. John