John Steel consistently delivers on-time shipments with careful, secure packaging and reliable, precise products. Customers highlight easy ordering, responsive and attentive service, and clear guidance that supports accurate specifications and modifications. The store meets expectations with high-quality materials, accurate cuts, and fast delivery, often praised for efficient, professional handling from order to receipt. Repeated buyers emphasize top-notch speed, compliant materials, and thorough packaging that protects items during transit.
Ordered 2x 150/150, received 1x 150/150 OK and 1x 141/148 ?? Bizzard, no?
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Response from John Steel
Hello,
Sorry for this error on our part. We do our best to avoid this kind of problem, but it seems that a wrong cut was sent by mistake.
Please do not hesitate to contact us so that we can find a solution together. Thank you for your understanding!
John Steel.
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Richard P.
Rating: 3 out of 5
following a purchase from 18/12/2024
easy site
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Eléonor H.
Rating: 1 out of 5
following a purchase from 09/10/2024
Scratched plate (40) and greasy black trace
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Response from John Steel
Hello,
We're sorry to hear that you've had a problem with your plate, and we understand your dissatisfaction. We have tried to contact you by phone and e-mail in order to resolve this problem together, but unfortunately we have not received a reply from you.
If you still require assistance, please do not hesitate to call us as soon as possible so that we can discuss the matter and find a suitable solution.
Thank you for your understanding and cooperation.
Yours faithfully
John Steel.
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Yann R.
Rating: 3 out of 5
following a purchase from 22/09/2024
The online tool is impractical
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Response from John Steel
Thank you for your feedback!
We're sorry that you weren't entirely satisfied with the online tool. We take your feedback very seriously and are currently working on improving our platform to make it more intuitive and convenient to use.
John Steel.
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Antoine A.
Rating: 1 out of 5
following a purchase from 17/09/2024
I ordered a stainless steel plate (73 cm diameter) from the "John Steel" site, cost: €586.00. This plate is obviously non-conforming, with a central deformation formed by a 1.5 mm hollow that is perfectly visible on the photos I sent them. In spite of this, "John Steel" refused to take back the plate for exchange - here's their reply: "Your plate remains in conformity with the factory specifications. The deviation you have noted is minimal, and is within the norms." It would therefore appear that the obvious deformation, in the form of a bowl rendering the plate unusable, is a normal compliance for "John Steel"!!!! Which is, of course, totally unacceptable. Let's hear it!
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Response from John Steel
Hello,
We understand your disappointment and are sorry that the product did not meet your expectations. However, we would like to point out that the plate you ordered complies with the factory conformity standards defined in our General Sales Conditions, available on this page: https://www.john-steel.com/fr/content/3-conditions-generales-de-vente. As mentioned in our previous exchanges, the deviation of 1.5 mm remains within acceptable technical tolerances for this type of stainless steel product, as established by manufacturing standards. It is important to note that for this type of custom order, slight variations can sometimes occur and remain within accepted manufacturing tolerances.
We assure you that customer satisfaction is our priority, and we are always available to discuss possible solutions. Please do not hesitate to contact us if you would like more information, or to discuss how we can help you.
Yours faithfully
The John Steel team
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Giuseppe M.
Rating: 1 out of 5
following a purchase from 04/08/2024
I tried every way to cancel an order because of a mistake on my part,instead of cm I had put mm and I don't do anything about it, they arrived late and you don't answer the phone.
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Constant L.
Rating: 1 out of 5
following a purchase from 16/07/2024
The order went well, but I took 15mm steel, so don't expect a precise cut. Probably better with thinner steel, but now I'll have to cut all 216 holes again to get something clean. So I'm not very happy... (
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Response from John Steel
Hello,
Thank you for taking the time to leave a review. We're sorry to hear that you're not entirely satisfied with the quality of the cuts on your product (which happens very rarely). Customer satisfaction is a priority for us, and we are always looking to improve our products.
If you have encountered a specific problem with the cuts on your product, we invite you to contact us directly.
Sincerely, John Steel.
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Meubles M.
Rating: 2 out of 5
following a purchase from 27/07/2024
I think it's very, very expensive.
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Response from John Steel
Hello,
We completely understand that price is an important factor in your purchasing decision, but you've been through our services anyway? If you have any further questions or concerns, please do not hesitate to contact us.
John Steel.
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Gilles G.
Rating: 3 out of 5
following a purchase from 02/06/2024
The parcel conforms to my order and is very well packaged.... but TNT has made this experience very bad: TNT called me to tell me that they couldn't find my address (Amazon, Chronopost ... have no problem), and this without even going out...and they left the parcel with me in a shop more than 20 kms away (there and back). Having paid for home delivery, I find this way of treating customers deplorable! Change delivery company!
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Response from John Steel
Hello Gilles,
Thank you for taking the time to share your experience with us. We are delighted to hear that the parcel was as you ordered and that the packaging met your expectations. However, we are sorry to hear that the delivery did not live up to your expectations.
We fully understand your frustration with TNT's delivery service. It is unacceptable that you had to travel such a long distance to collect your parcel, especially after paying for home delivery. Your satisfaction is our priority, and we sincerely apologize for any inconvenience caused.
We take your feedback on the services of our delivery partners very seriously. Please be assured that we will immediately report your experience to TNT to prevent this type of situation from recurring in the future.
Sincerely, John Steel.
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Elsa B.
Rating: 2 out of 5
following a purchase from 22/05/2024
There were scratches on my coin
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Response from John Steel
Hello Elsa,
Thank you for sharing your thoughts about your recent order. We're sorry to hear that your piece arrived with scratches.
We would like to inform you that, as stated in the product sheet, the raw material used for this piece has a 95% probability of arriving with scratches. This is due to the nature of the material and the manufacturing process. We make a point of detailing this information in the product description so that our customers are fully aware of what to expect.
Thank you for your understanding.
Yours sincerely, John Steel.
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Pascaline F.
Rating: 2 out of 5
following a purchase from 15/04/2024
I ordered a small steel plate to make the top of a table: it arrived scratched and with impressions of cogs that must have been placed on it. No protective film was affixed to it, even though this is clearly indicated on the website. No doubt I must have benefited from a fall that must have been lying around...
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Remi P.
Rating: 2 out of 5
following a purchase from 25/04/2024
Perfect cutting, delivery time and packaging BUT "home" delivery never arrived...at home!
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Response from John Steel
Hello Rémi,
We sincerely apologize for the inconvenience you experienced during the delivery of your order. Your situation is quite exceptional and does not reflect the quality of service we strive to provide to our customers.
We would like to inform you that the problem is due to poor handling of your order by our carrier. We are currently in the process of resolving this problem to avoid any recurrence in the future.
We assure you that we are doing everything in our power to ensure that you, and all our customers, do not have to face this kind of situation again.
We thank you for your understanding and remain at your disposal should you have any further questions or concerns.
Yours sincerely, John Steel
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Guillaume B.
Rating: 1 out of 5
following a purchase from 17/01/2024
No cutting, no squaring. Not precise up to 2mm difference. And disgusting cut not neat not clean. All this for an expensive price. For that price, you'd think you were getting impeccable quality.
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Jean Francois M.
Rating: 2 out of 5
following a purchase from 20/01/2024
I didn't understand that raw steel meant that the part would arrive very marked with scratches 1 mm deep.
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Response from John Steel
Good day to you,
Thank you for your comment and feedback.
Indeed, it is important to understand what the material is.
In the case of a raw material, which is a material without PVC film.
It will be scratched, it's almost inevitable.
That's why the choice of material is so important, and our team is happy to advise you according to your needs.
Don't hesitate to give us a call or use our contact form.
Best regards,
John
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Jean Jacques L.
Rating: 1 out of 5
following a purchase from 20/01/2024
The holes weren't drilled, I'm working with the salesman to find a solution.
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Jean-Clément M.
Rating: 3 out of 5
following a purchase from 15/12/2023
Delivery time...too long
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Thierry B.
Rating: 3 out of 5
following a purchase from 16/11/2023
The product conforms to the order but the delivery was deplorable. No compensation offered.
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Response from John Steel
Thank you for your comment.
Unfortunately, in times of high demand, carriers tend to simplify their deliveries.
To do this, they use point-relays for items that are scheduled for home delivery.
We try to prevent this, but our remedies are limited.
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Oguzhan K.
Rating: 1 out of 5
following a purchase from 09/11/2023
Double-sided striped plate
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Response from John Steel
Hello Oguzhan,
We would like to apologize for the inconvenience related to your order. Unfortunately, in certain rare situations, whether during production, handling or delivery, it may happen that the product does not meet your expectations.
If this happens, as in your case, please call 0 800 746 548 (from France or Belgium) or +33 1 77 62 03 44 (from abroad) to find a solution together.
Sincerely, John Steel.
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Nicholas P.
Rating: 2 out of 5
following a purchase from 02/11/2023
Rather well done interface, but I received parts that didn't conform to the preview and to my expectations (wrong brushing direction for stainless steel). Apparently it's my fault, so too bad for me. I'm going to have the parts redone, but elsewhere :-(
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Response from John Steel
Hello Nicholas, I am sorry to hear that you received parts that did not meet your expectations. Our team is doing everything possible to provide quality products and we take your comments very seriously. We will do our best to improve our production process and avoid this kind of inconvenience in the future. We hope to have the opportunity to fully satisfy you in the future. Thank you for your feedback.
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Sandra E.
Rating: 1 out of 5
following a purchase from 26/10/2023
late with prompt payment
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Response from John Steel
Thank you for your comment.
D+3 is an option that prioritizes your order in production.
The aim is to produce within 3 days (24 hours on average).
Unfortunately, sometimes an order takes a long time to process and is dispatched after 3 days, with the transport involved, which gives the impression of a long lead time.
Please don't hesitate to contact us if your order takes a long time to process, so we can try to speed things up.
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Luciano B.
Rating: 1 out of 5
following a purchase from 06/11/2023
a little disappointed this time
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Acheteur Vérifié
Rating: 2 out of 5
Blue cut sheet metal ...
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Response from John Steel
Hello, Thank you for your comment. If you have any questions about the merchandise, delivery or any other questions regarding your order. I invite you to contact our experts in COLMAR via the means of contact proposed. Wishing you a good day, JOHN
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Acheteur Vérifié
Rating: 3 out of 5
Don't blame the delivery for something that can't be done. 2 trips at 20 minutes for a parcel that could have been delivered to my letterbox.
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Response from John Steel
Hello Verified Buyer,
We sincerely thank you for your feedback. We understand your frustration regarding the delivery and we are glad that you took the time to share your experience. We hope to see you soon in our store to offer you an even more satisfying experience.
Best regards,
The John Steel team
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Acheteur Vérifié
Rating: 1 out of 5
Impossible to show John Steel a cutting error, their site does not record the cuts made in the customer area. Part received does not correspond to my order, and the cut requested does not appear in my customer area, which is normal, as they confirmed over the phone. So... their word against mine. And a few hundred euros lost.
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Acheteur Vérifié
Rating: 1 out of 5
Selling me a tiny piece of aluminum for 29 euros is just too much !
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Response from John Steel
Hello, thank you for your comment. Given your order, there must be a confusion between cm and mm, please note that the site is entirely in mm. I always invite you to check your order (with us or any other internet order for that matter) and if in doubt, you can contact us. We can be reached by the various means indicated on the site. Sincerely, John
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Acheteur Vérifié
Rating: 1 out of 5
hello, following an order I was never delivered my product. the carrier never contacted me and from one day to the next I received a credit note and then a refund, I don't know why.
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Response from John Steel
Hello, thank you for your comment. In case of cancellation of an order, we always inform the customer of the reasons. We don't do this out of the blue. In your case, we sent you an e-mail and tried to contact you by phone several times to explain the situation. In fact, you can reach us at 0 800 746 548 to discuss the matter. Wishing you a good day, Sincerely, John
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Acheteur Vérifié
Rating: 1 out of 5
The delivery times announced at the time of the order are not respected (one week late) and nobody warns you of a possible delay, I would not recommend you? Sincerely
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Response from John Steel
Hello, Thank you for your comment. We are sorry for the delay. The factory has suffered two events that have completely blocked our production. We have sent an explanation e-mail to those affected, which may have fallen into your spam folder. Please be aware that our deadlines are our priority and that, except in very exceptional situations, we tend to deliver ahead of schedule. Once again, we apologize for any inconvenience caused, and we invite you, and anyone else who may be concerned, to contact Customer Services with any questions you may have. We have a competent team on hand to answer any queries you may have. Sincerely, John
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Acheteur Vérifié
Rating: 1 out of 5
better delivery (address not price taken into account) improve quality service before dispatch (failed cut-out on corten sheet: instead of reading Moulin , it reads Moulir)
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Response from John Steel
Hello, thank you for your comment. If you have a complaint about the quality of our products, I strongly recommend that you contact our after-sales service. Often, it's just a simple misunderstanding or a situation that always finds a satisfactory solution. Sincerely, John
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Acheteur Vérifié
Rating: 3 out of 5
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Response from John Steel
Hello Verified Buyer,
We sincerely thank you for taking the time to share your feedback. Your input is valuable to us and we hope to have the pleasure of seeing you again soon in our online store.
Best regards,
The John Steel team
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Response from John Steel
Hello Verified Buyer,
We sincerely thank you for taking the time to share your experience with us. Your feedback is valuable and we hope to have the opportunity to fully satisfy you during your next visit.
Best regards,
The John Steel shop team
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Acheteur Vérifié
Rating: 2 out of 5
I ordered and received 4 aluminium door covers for a very high price of about 90. I expected to receive a high-quality product with an impeccable finish. This is absolutely not the case, as all 4 plates are scratched and the cut-outs are not even smoothed. This is simply scandalous.
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Response from John Steel
Hello, Thank you for your comment. As we discussed over the phone. It's important to pay attention to how the plates may look. The product sheets indicate when there may be scratches, for example. And also, as in your case, that most of our materials come with a PVC film to be removed on installation. If you're not sure which material is right for you, or have questions about how we're going to protect your plates, or about the goods you've received, we'd be delighted to discuss them with you. We'll be happy to discuss it by phone or e-mail :-) Wishing you a pleasant day, Sincerely, John
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Acheteur Vérifié
Rating: 3 out of 5
Very good telephone contact and correct delivery, but the color of the raw steel on the site (brown) is completely different from that of the part received (gray)... The dimensions are correct, but there are also numerous scratches and a 3mm dent caused by an impact on the top of the part. Cdlt,
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Response from John Steel
Hello, thank you for your comment. You should know that each material has its own specificities. For example, S355 steel, the one you mention, is a rough material and prone to scratching. We indicate all this on the product pages. If you have any doubts, don't hesitate to contact us, we're here to answer your questions. Sincerely, John
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Check the quality of products as they leave your premises, so that customers do not need to carry out additional finishing operations.
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Response from John Steel
Hello Verified Buyer,
We sincerely thank you for your feedback and your observation. Your satisfaction is important to us, and we are doing everything we can to ensure the quality of our products. We hope to see you again soon in our store.
Best regards,
The John Steel team
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Francois N.
Rating: 1 out of 5
following a purchase from 13/10/2022
After a satisfactory order, which prompted me to place another order, I was particularly disappointed. The order did not conform to the requested drillings. Apparently in good faith, the after-sales service envisaged a potential malfunction of its online application and asked me to detail precisely the procedure I had followed. I received no reply for 3 weeks. I was given no answer for 3 weeks. I followed up with a reminder, when I understood that our exchanges would be ignored: a dialogue of the deaf with the after-sales service, which, from casualness to relative politeness, can only say one thing: NO, while pretending to be interested in your case.
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Response from John Steel
Hello, We're very sorry about your experience and totally understand your frustration. Your e-mail deserved a much quicker response from us. Following your request, we carried out a series of tests to understand whether or not our system could have removed the holes initially drawn. The conclusion is that our system has not suffered any bugs, and that all orders dated 11/09/2022 are compliant and have not suffered any inconvenience. To return to the subject of conformity, the sheet metal you have received conforms to what was transmitted to us on our website. As a result, we are unable to refund the full amount of your order and have offered you a gesture on your next order as a gesture of good faith. To avoid this kind of error, we have made it possible for you to check your part again in the shopping basket and throughout the order process. We're sorry to hear about this incident, but please don't hesitate to contact us on 0800 746 548 to discuss the matter in person. Have a nice day, John
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Acheteur Vérifié
Rating: 2 out of 5
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Response from John Steel
Hello Verified Buyer,
Thank you for sharing your feedback. Your satisfaction is important to us and we would like to understand what did not meet your expectations. Please feel free to contact us directly so that we can discuss and find a solution together.
Best regards,
The John Steel shop team
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Acheteur Vérifié
Rating: 3 out of 5
a little too expensive compared to other sites i've been ordering from john steel for a few years (i'm aware of the increase in material) the price is getting more and more expensive
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Response from John Steel
Thank you for your comment. It's true that material costs fluctuate greatly. But you should know that we absorb a large part of this increase. I invite you to look at our prices several times, and you'll see that we try to keep our prices as stable as possible. In the end, we're in line with our market. Wishing you a good day, John
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Acheteur Vérifié
Rating: 1 out of 5
The product I paid for arrived late and badly made, so I asked for help by e-mail and never got an answer. It was a project for my end-of-year exam, which I didn't pass. Thank you for giving me an explanation and compensation Cordially
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Response from John Steel
Hello, Thank you for your comment. John Steel and its team regret the outcome of your order. Unfortunately, we are in a position to help you place an order and resolve the various technical blocking points. However, we do not prescribe designs and the problems that may arise from them. We invite you to contact us through the channels provided. Freephone (0 800 746 548) or via the site's contact form. Wishing you a good day, John
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Acheteur Vérifié
Rating: 1 out of 5
unable to deliver a small 17cm square stainless steel plate on time
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Response from John Steel
Hello, Thank you for your comment. Unfortunately, once the parcel has been forwarded to the various carriers, we no longer have the capacity to intervene directly. We do our best to ensure follow-up, even if it means contacting the warehouses directly. Occasionally, difficulties may arise, such as roadworks, loss or damage to storage facilities.... these are all possibilities, as with any parcel sent by us or any other entity. We have recorded less than 1% of this type of case, out of all our shipments over more than a year. Unfortunately, it still happens. Please do not hesitate to contact our customer service department, as measures are in place on our side. The John Steel team is understanding and helpful at any stage of your order. Sincerely, John
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