The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
I was supposed to be delivered to my home on 16-03, so I took the whole day off, and the deliveryman (probably late on his round) dropped the parcel off at a relay point at around 4pm (sms received at 4.10pm), claiming that I was absent! Knowing that I'd been tinkering with my gate all afternoon, if a deliveryman had come by... So TNT delivery was lamentable. On the other hand, the parcel was well packed and conformed to the order.
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Response from John Steel
Hello, Verified Buyer.
Thank you for taking the time to share your feedback. We are pleased to hear that the package arrived in good condition and as per your order. We understand that the delivery situation may have been frustrating, and we appreciate your feedback which helps us improve our service.
Best regards,
The John Steel shop team
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Acheteur Vérifié
Rating: 3 out of 5
Product not in compliance with request and drawings.
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Response from John Steel
Hello, thank you for your comment. Please note that you can contact our customer service department at any time on 0800 746 548, either to find out about our technical constraints or for any other questions you may have. This also applies if there is a non-conformity, so that we can understand and correct it.
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Acheteur Vérifié
Rating: 3 out of 5
Apparently I had a problem making my parts. There were 3.5mm diameter holes on the dxf file and holes smaller than 0.5mm on the part. I sent photos via the contact form => no return. Apart from this defect, no major worries, it's generally well done and dispatched quickly.
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Response from John Steel
Hello Verified Buyer,
We sincerely thank you for your detailed feedback. We are delighted that you appreciated the overall quality of our products and the speed of delivery. Your comments regarding the parts are important to us, and we will make sure to take them into account. We hope to see you again soon in our store.
Best regards,
The John Steel team.
C
Christophe Z.
Rating: 3 out of 5
following a purchase from 28/01/2021
Apparently I had a problem making my parts. There were 3.5mm diameter holes on the dxf file and holes smaller than 0.5mm on the part. I sent photos via the contact form => no return. Apart from this defect, no major worries, it's generally well done and dispatched quickly.
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Response from John Steel
Hello Christophe,
Thank you very much for your feedback and constructive remarks. We are pleased that you found the overall execution satisfactory and that the delivery was quick. We invite you to contact us again to discuss the details you mentioned, as your experience is important to us.
Best regards,
The John Steel team
P
Philippe P.
Rating: 3 out of 5
following a purchase from 12/01/2021
Hello, I had asked for a flatness but it was not taken into account. The room was not flat. Delivery time exceeded by 2 days...
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Response from John Steel
Hello Philippe,
Thank you for taking the time to share your feedback. We are happy to hear that you are partially satisfied, but we regret that your request regarding the flatness was not taken into account and that the delivery time was exceeded. Your feedback is valuable and will help us improve.
Best regards,
The John Steel team
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Acheteur Vérifié
Rating: 3 out of 5
Hello, I had asked for a flatness but it was not taken into account. The room was not flat. Delivery time exceeded by 2 days...
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Response from John Steel
Hello Verified Buyer,
Thank you for your feedback and your honesty. We regret that the flatness of the part did not meet your expectations and that the delivery time was exceeded. Your comments are valuable to help us improve our service.
Best regards,
The John Steel team
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Acheteur Vérifié
Rating: 3 out of 5
the product delivered does not correspond to that ordered.
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Response from John Steel
Hello, Thank you for your comment. The part conforms to the drawing we received and we have checked with production. If you have any doubts when ordering, please contact our customer service department. This way, you'll be sure to get the product you want. :-)
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Acheteur Vérifié
Rating: 1 out of 5
sheet metal delivered heavily scratched. This is normal for customer service. I do not recommend this company in any way. For me it's 0/10
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Response from John Steel
Hello, thank you for your feedback. As explained to you on the phone and mentioned in the product data sheet, pearlized aluminum can be scratched to varying degrees. Depending on your project, it's advisable to choose film-coated sheet metal for an aesthetic and tip-top finish ;-)
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Acheteur Vérifié
Rating: 1 out of 5
I never received the product
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Response from John Steel
Hello, thank you for your comment. We apologize for the inconvenience. Unfortunately, with the current health situation, your order is still pending in our workshop. We will contact you to find a solution. Sincerely, John
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Acheteur Vérifié
Rating: 3 out of 5
France express sucks. I've explained 6 times where I live by phone. given my cell phone again. I went to pick up the first delivery myself (incomplete and mixed up with another order). I never managed to get J Steel on the phone. Systematically incorrect and misleading information on the France Express Internet tracking system.
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Response from John Steel
Thank you for your feedback. We apologize for the delivery problem, we encountered difficulties before the holidays with this carrier. Following your return on 18/12, we reshipped your order on 19/12, which was delivered on 30/12. Yours sincerely, John
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Acheteur Vérifié
Rating: 3 out of 5
Hello, time announced 8 days, not respected. Order placed on 15 Nov. Delivery on 23 Nov.? a Saturday postponed to 25 Nov.? Actual delivery on Dec. 2nd at 1pm 7 days late minimum. Consequences: double travel costs over 1000 KM because imperative return to Brittany scheduled for Nov. 26. Who pays?... Remarkable packaging, Perfect The sheet metal is scratched on 2 sides Super What to do? EG
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Response from John Steel
Hello, thank you for your feedback. We indicate delivery times in working days and not in calendar days. We also offer a faster delivery option of 3 working days. As mentioned on our website, corten steel can be scratched. Yours sincerely, John
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Acheteur Vérifié
Rating: 3 out of 5
Results are average, no deburring.
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Response from John Steel
Hello Verified Buyer,
Thank you for your feedback and we are glad to hear that you are generally satisfied. We take note of your comment regarding deburring and we will continue to work to improve our products.
Best regards,
The John Steel shop team
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Acheteur Vérifié
Rating: 2 out of 5
Extremely long delivery time, I had to use another supplier to move my project forward.
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Response from John Steel
Hello, Thank you for your feedback. As mentioned in our terms and conditions, our delivery times are 8 working days. You placed an order on 30/09, we shipped on D+7 (09/10) and the carrier delivered the next day on D+8. We remain at your disposal. Yours sincerely, John
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Acheteur Vérifié
Rating: 3 out of 5
The only really negative point, which renders all the other positive points null and void, is the quality of the material. I've never seen aluminum so soft, especially in 4mm thickness, and the plate arrived twisted, which I was just about able to straighten with the force of my fingers. It's a pity, because the rest of the performance is good. I hope the same doesn't apply to stainless steel, and I wish you all the best.
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Response from John Steel
Hello, thank you for your comment. The aluminum we sell is 5754H111 as mentioned in the product sheet. It is not surprising that the part is twisted and easily straightened given the number of cuts and the little material remaining in some places. We remain at your disposal should you require any technical information before placing an order. John
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Acheteur Vérifié
Rating: 2 out of 5
Very disappointed with my order. The piece arrived in a very poorly protected (open) bag. The level of workmanship (detail, care, cleanliness) really leaves a lot to be desired for such a price.
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Acheteur Vérifié
Rating: 3 out of 5
Deadline completely missed
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Acheteur Vérifié
Rating: 3 out of 5
Delivered within 8 days ? Ordered 11/05 received 24/05
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Acheteur Vérifié
Rating: 3 out of 5
This is not my first order as I have always been satisfied with the quality of the products. Today, however, I'm disappointed by the delivery, and for once it's not the carrier's fault. The address on the dispatch note was incomplete, so I had to collect my order from the dpd depot.
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Acheteur Vérifié
Rating: 1 out of 5
Order dated April 20, today is May 10, still no news. No delivery tracking number. Tracking of my order blocked on April 23 in preparation " "
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Acheteur Vérifié
Rating: 3 out of 5
Hello, I sent you an email when I received my stainless steel plate last month which does not correspond to what I had drawn/ordered. I haven't received a reply.
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Acheteur Vérifié
Rating: 3 out of 5
It's not the first time I've ordered, because the cut-outs are clean, the prices correct and the company French. On the other hand, not a single order has gone by without one of the corners of the cut sheets being slightly bent... probably due to transport.
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Acheteur Vérifié
Rating: 3 out of 5
VERY GOOD BUT VERY EXPENSIVE.
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Acheteur Vérifié
Rating: 3 out of 5
Rates too high
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Acheteur Vérifié
Rating: 1 out of 5
no customer service
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Response from John Steel
Mr. Perroncel, On 08/12 you submitted a cancellation request without any explanation. As this was a made-to-measure product, we refused in accordance with article 8 of our General Terms and Conditions. You then informed us of a quality problem, and in response we asked you for photos of the part in order to process your complaint. To date, we have still not received your photos...
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Acheteur Vérifié
Rating: 3 out of 5
Galvanized steel plate ordered arrived scratched
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Response from John Steel
Hello, thank you for your comment. As mentioned on the product page (https://www.john-steel.com/fr/acier/30-plaque-acier-galvanise-anti-rouille.html), galvanized steel sheets have scratches of varying depth. For a project where aesthetics are important, it's best to opt for metal with a PVC film on one side. Have a nice day, John
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Acheteur Vérifié
Rating: 3 out of 5
Received the part according to specifications but slightly warped
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Acheteur Vérifié
Rating: 3 out of 5
Very good product. It's a pity that my packaging does not spare the deformations inflicted by the poor handling of the transporter... result curved plate
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Acheteur Vérifié
Rating: 2 out of 5
No idea if the parcel has left or not since the 5th no news
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Response from John Steel
Hello, Your parcel was dispatched on 05/09 from our workshop. On that day you received a dispatch email with a tracking number from the carrier. Unfortunately we have just learned that the carrier has encountered a logistical problem and will only ship your package today (11/09) for delivery tomorrow (12/09). We apologize for the inconvenience and delay.
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Acheteur Vérifié
Rating: 2 out of 5
bugs in their application make a 50cm part appear to be 16cm. bug reported. responsiveness on the phone. the part you receive doesn't match your file because they kept the draft file instead of the one sent. phone call back. they're right, i'm wrong, i send the correspondence emails, no more return. we have a part that doesn't match what we wanted.
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Response from John Steel
Hello, the part you have received conforms to your order on https://www.john-steel.com/fr/. The part you wished to have had been validated on https://pro.john-steel.com/fr/ however you ordered the first visual on John Steel. The order was processed and shipped as is. Have a nice day, John
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Acheteur Vérifié
Rating: 3 out of 5
Hello I'm not unhappy with the transporter, but with the preparation time, which was far too long, over a week for a simple rectangular sheet. As for the rest, nothing to say. DM
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Response from John Steel
Hello Mr Duranteau, Our lead times are 6 working days for cutting and 2 working days for delivery. Your order left our premises on 10/08, i.e. exactly 6 working days since 02/08 (date of your order). Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
Part not fully compliant with the plan, lousy delivery, very good customer service. Good reception and good day. D.BOURDAT
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Acheteur Vérifié
Rating: 2 out of 5
on my last order, the product was scratched on 2 sides, so I couldn't use it, whereas on my other 2 orders, the products were perfect.
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Response from John Steel
Hello, you've ordered galvanized steel, but as indicated on our website, it doesn't come with a PVC film to protect it from scratches. This metal is not recommended if the surface is to be scratch-free. It would be preferable to opt for a metal protected by a PVC film, such as the brushed stainless steel you ordered earlier. Yours sincerely, The Steel Team
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Acheteur Vérifié
Rating: 1 out of 5
The explanations are very inadequate. The plate I wanted to order was intended for the bottom of a trailer. The plate was delivered in an envelope. Telephone advice is not up to scratch. Big problem with dimensions
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Response from John Steel
Hello, you have ordered a brushed stainless steel plate measuring 243 mm x 122 mm, and we have delivered a part in conformity with your order. Under no circumstances do we advise you to use a brushed stainless steel plate for a trailer floor. We recommend either galvanized steel or non-slip aluminum. The Steel Team
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Acheteur Vérifié
Rating: 3 out of 5
the space between the legs of an M" is too wide, so the piece is broken after only 8 uses."
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Response from John Steel
Hello, As agreed during our telephone conversation, we will reproduce a part and send it to you as soon as possible. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
The product received did not correspond to the advertised quality.
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Response from John Steel
Hello, at the time of purchase, corten plate is said to be "rough-rolled" (with very little rust). You will therefore need to allow for a period of oxidation to obtain the familiar patinated and stabilized look of corten.
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Acheteur Vérifié
Rating: 3 out of 5
Rough cut. No deburring. Aesthetically unusable part.
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Response from John Steel
As we discussed with you over the phone, you are used to having parts produced by machining, but this production system is not comparable with ours (laser cutting). We agree with you that a part produced by machining is of higher quality than one produced by laser cutting. Unfortunately, we don't yet offer machining... John Steel after-sales service
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Acheteur Vérifié
Rating: 3 out of 5
Postage far too expensive
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Response from John Steel
Hello, shipping costs are included in the price of the piece. They are calculated according to the size and weight of the part. Best regards, Customer Service.
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Acheteur Vérifié
Rating: 3 out of 5
A very delayed delivery. 9 days to arrive... Unfortunately, the address provided was not fully transcribed by the service provider, so the parcel remained in the depot for 4 days. No sms or info given by the deliverer to report the delay or delivery difficulties encountered.
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Response from John Steel
Hello, We apologize for the delay in delivery. There was an error in the delivery address which prevented our service provider from making the delivery. The problem was subsequently resolved, but took some time to resolve due to public holidays. Thank you for your understanding.
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Acheteur Vérifié
Rating: 2 out of 5
The parts were received with a poor finish (approximate dimensions, no sanding, joints to be touched up, incomplete drilling).
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Response from John Steel
Hello, Some of the holes configured did not meet the technical constraints of laser cutting. The hole diameters were smaller than the thickness of the part's sheet metal. As for the contours of the part, the lack of precision stems from the ratio between the highly detailed contours and the considerable thickness. Our customer service department has contacted you.
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Acheteur Vérifié
Rating: 1 out of 5
Deadlines far too long, part made with half the holes, in short I had to do the job myself 10 days late and lost 100 bucks. too bad the concept is good.
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Response from John Steel
Hello, We apologize for the delay in the delivery of your order due to the various bank holidays and long weekends in May. We have sent you a credit note for the amount of the defective part. Yours faithfully
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