John Steel consistently delivers on-time shipments with careful, secure packaging and reliable, precise products. Customers highlight easy ordering, responsive and attentive service, and clear guidance that supports accurate specifications and modifications. The store meets expectations with high-quality materials, accurate cuts, and fast delivery, often praised for efficient, professional handling from order to receipt. Repeated buyers emphasize top-notch speed, compliant materials, and thorough packaging that protects items during transit.
The product received did not correspond to the advertised quality.
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Response from John Steel
Hello, at the time of purchase, corten plate is said to be "rough-rolled" (with very little rust). You will therefore need to allow for a period of oxidation to obtain the familiar patinated and stabilized look of corten.
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Acheteur Vérifié
Rating: 3 out of 5
Rough cut. No deburring. Aesthetically unusable part.
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Response from John Steel
As we discussed with you over the phone, you are used to having parts produced by machining, but this production system is not comparable with ours (laser cutting). We agree with you that a part produced by machining is of higher quality than one produced by laser cutting. Unfortunately, we don't yet offer machining... John Steel after-sales service
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Acheteur Vérifié
Rating: 3 out of 5
Postage far too expensive
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Response from John Steel
Hello, shipping costs are included in the price of the piece. They are calculated according to the size and weight of the part. Best regards, Customer Service.
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Acheteur Vérifié
Rating: 3 out of 5
A very delayed delivery. 9 days to arrive... Unfortunately, the address provided was not fully transcribed by the service provider, so the parcel remained in the depot for 4 days. No sms or info given by the deliverer to report the delay or delivery difficulties encountered.
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Response from John Steel
Hello, We apologize for the delay in delivery. There was an error in the delivery address which prevented our service provider from making the delivery. The problem was subsequently resolved, but took some time to resolve due to public holidays. Thank you for your understanding.
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Acheteur Vérifié
Rating: 2 out of 5
The parts were received with a poor finish (approximate dimensions, no sanding, joints to be touched up, incomplete drilling).
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Response from John Steel
Hello, Some of the holes configured did not meet the technical constraints of laser cutting. The hole diameters were smaller than the thickness of the part's sheet metal. As for the contours of the part, the lack of precision stems from the ratio between the highly detailed contours and the considerable thickness. Our customer service department has contacted you.
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Acheteur Vérifié
Rating: 1 out of 5
Deadlines far too long, part made with half the holes, in short I had to do the job myself 10 days late and lost 100 bucks. too bad the concept is good.
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Response from John Steel
Hello, We apologize for the delay in the delivery of your order due to the various bank holidays and long weekends in May. We have sent you a credit note for the amount of the defective part. Yours faithfully
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Acheteur Vérifié
Rating: 3 out of 5
J+8 far from being respected, very good equipment, fully meeting my expectations, after-sales service: contact person who should change profession. In 1 word: Shame
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Acheteur Vérifié
Rating: 3 out of 5
Expensive prices but quick cutting and delivery.
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Acheteur Vérifié
Rating: 2 out of 5
The order received does not conform to the drawing. The laser has pointed to the center of the cutout, according to customer service, which leaves the customer in the lurch when a problem is indicated. The imported drawing did not indicate a problem in the website interface. On another hole, this one was made with a ratio of less than 0.8 times the thickness.
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Response from John Steel
Hello, Technically speaking, we can't make cuts smaller than 0.8 times the sheet thickness. You had numerous 4 mm diameter holes on an 8 mm thick sheet. We've pointed them out to you so that you can repeat them later. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
product concerned: Stainless steel 304L raw and shiny on the site it says: The stainless steel plate is protected by a film to avoid any marks or scratches on the shiny side.
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Acheteur Vérifié
Rating: 1 out of 5
Bad cut, bad job
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Response from John Steel
Hello, Our customer service has contacted you and explained the technical constraints related to your request which caused the non-conformity of the part. We have therefore reimbursed you and apologize for the part received. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
I've given it one star because you're forcing me to comment when I have nothing to say.
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Response from John Steel
Hello, You are under no obligation to leave a comment on the service you have received. Commenting on your order is completely optional. We wish you a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
A PROBLEM IN THE DELIVERY IF NOT MICKEL GOODS AND REASONABLE DELAYS
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Acheteur Vérifié
Rating: 2 out of 5
Hello. I went to the retailer to pick up my order but he couldn't find it. He had opened a package thinking it was addressed to him. Finally, I was given my purchase, which had neither my name nor my address on it. So I received an open package. I wonder what's the point of filling out a whole request for information, especially for a 1st time buyer. Very very disappointed.
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Response from John Steel
Hello, Thank you for your feedback concerning the delivery of the parcel to the relay point. We have identified the cause of the missing recipient name and have corrected this error with our carrier. We apologize for this computer error and wish you a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
The address was very badly written fortunately it is a small village the letter carrier was able to solve the enigma of the half of the missing address the parts are scratched and blackened at this price there it is 0
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Response from John Steel
Hello, We have identified and corrected the error concerning the incorrectly written delivery address. Our customer service department has contacted you regarding your order, and you have assured us that the parts are exactly what you wanted, and that the scratches caused by the roughness of the material are not a problem for your intended use. Good day to you.
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Acheteur Vérifié
Rating: 2 out of 5
Delivery e, plate quality not great
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Response from John Steel
Hello, our customer service has contacted you to check on the delivery of your order and the quality of the part. The parcel tracker indicates that delivery could not be made to your home, and that the parcel was dropped off at a relay point the following day. As for the quality of the part, it conforms to your order.
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Acheteur Vérifié
Rating: 3 out of 5
The parts ordered were not as well made as usual. The requested holes were only pointed, and the aluminum was of poor quality with a mediocre surface finish. I was a little disappointed with this order, although I've always been satisfied with your production.
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Acheteur Vérifié
Rating: 2 out of 5
The order has not arrived. The delivery tracking link does not work
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Response from John Steel
Hello José, thank you for your feedback. You have requested a refund for this order dated 22/01/2018, so it is quite normal not to receive it... In the meantime, you have received the one dated 01/27/2018, and the one dated 05/02/2018 is currently being delivered. We have emailed you the link to track your package. Have a nice day!
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Acheteur Vérifié
Rating: 1 out of 5
Order of a part the diameter of the holes must be indicated IN RADIUS and not in DIAMETER when one drills a hole one says I use a drill of 8 and not a drill of a radius of 4 The parcel is dispatched in point relay without any Name of recipient, after a few days not receiving notice I go to the relay, after research the parcel was there but without Name Assessment: Company NUL
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Response from John Steel
Hello Alain, Thank you for your feedback. You're right, it's not logical to indicate a drilling radius and that's why we're going to modify this parameter. We are still investigating the cause of the absence of the name of the addressee. We understand your dissatisfaction and wish you a pleasant day.
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Acheteur Vérifié
Rating: 2 out of 5
Scratched sheet metal + machining marks -- unacceptable
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Acheteur Vérifié
Rating: 3 out of 5
one side damaged, the other almost not, to avoid that it drags in duration and headache I accepted the product in the state, there is no death of man and the coast is perfect, but it is always annoying :/.
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Acheteur Vérifié
Rating: 3 out of 5
Overall, I'm quite satisfied with the service. Online ordering is really nice and easy. The service is fast. The only downside, if there is one, is that the aluminum parts cut-outs are systematically brushed (or almost). One of my last cuts, a small one, was not brushed and remained shiny from the start. It's so much more beautiful
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Acheteur Vérifié
Rating: 1 out of 5
The delivery service is catastrophic, the instructions given by the delivery person are not even taken into account. As a result, for a Christmas present, I still don't have the product concerned. It's lost in a relay point where it apparently never arrived. I'm waiting for the return to john steel to ask for a refund. I won't recommend john steel anymore
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Response from John Steel
We are sorry that you were not completely satisfied with our service. According to our internal information, the package was shipped on 21/12. The driver came to your home on December 26 and 28, 2017 without being able to deliver the package. We have refunded your order. We remain at your disposal for any further inquiries.
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Acheteur Vérifié
Rating: 3 out of 5
I ordered a stainless steel credenza. I knew perfectly well that it was cut to size and that I had to glue it to a support. The site is presented in such a way that I had understood that this credenza would be delivered with its special glue cartridge and installation instructions. But no glue and no instructions? The answer from customer service: this kit is delivered with certain credenzas.
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Acheteur Vérifié
Rating: 3 out of 5
DHL is extremely mediocre. Good information at first, then no information on the website about delivery tracking for 5 days in Nantes".
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Acheteur Vérifié
Rating: 3 out of 5
The delivery time was too long and not in accordance with the commitment. I had to call customer service several times and they gave me a new estimate, which was not respected either. I think an 8-day delivery time is too long: you need to improve your manufacturing responsiveness.
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Acheteur Vérifié
Rating: 3 out of 5
Parts arrived with numerous impacts / scratches
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Acheteur Vérifié
Rating: 2 out of 5
No comment. It sucks and no commercial gesture. Site not explicit at all. Y a BCp mieux.
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Acheteur Vérifié
Rating: 3 out of 5
Order placed Tuesday 07/11 evening received incomplete Friday (10 pieces out of 33 ordered) very responsive customer service missing pieces sent next working day. Received the rest of the order today, still 6 pieces missing... to be continued
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Acheteur Vérifié
Rating: 3 out of 5
I ordered a 3 mm thick rectangular aluminium plate, which I received promptly, and I was happy to go and place it, but I noticed that the piece was not flat, the 2 sides were raised...I contacted the after-sales service, which explained that this was the result of the laser cutting and that I should have used a thicker plate IT'S WRITTEN NOWHERE ON THE SITE since then no more news. E
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Acheteur Vérifié
Rating: 1 out of 5
Delivery almost twice as late as promised, and only because I pointed it out, just an apology because there's work to be done... Then, when the parts didn't arrive, because I'd misread a measurement, which they recognized was possible, their only gesture was to give me a 10% discount on a price that had been increased by 40% on a new order. Commercial sense? In short... Not cool...
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Acheteur Vérifié
Rating: 3 out of 5
Steel plate arrives quickly, but has several very visible scratches.
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Acheteur Vérifié
Rating: 2 out of 5
I CAN'T EVALUATE BECAUSE THE CARRIER LOST THE PACKAGE.
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Acheteur Vérifié
Rating: 2 out of 5
I ordered 6 steel plates to make tables (over 500 euros per order). Fast, impeccable delivery of 2 parcels by DHL. The only problem is that the first plate in each parcel is badly damaged with large scratches (1/2 mm deep), probably caused by mishandling. John doesn't care, even with photos... Shameful
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Response from John Steel
Raw materials that have not been surface-finished (brushed, etc.) and are not protected by a PVC film may show marks or scratches of varying size and depth. This condition is common to raw materials.
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Acheteur Vérifié
Rating: 2 out of 5
The sheet metal is all scratched on both sides. The marking was left on the part. I have the impression of having recovered the scrap from the workshop. For the price of the cut sheet metal, I would not recommend the site.
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Response from John Steel
Hello, The SteelTeam has contacted you by e-mail to discuss this matter. Thank you for reporting this problem. Our customer service is available Monday-Friday 9am-12pm / 2pm-5pm on 0800 746 548. Have a nice day,
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Acheteur Vérifié
Rating: 1 out of 5
No news since my order.
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Response from John Steel
Hello Bernard, We have sent several emails to track your order: 5/10 - 22h49 - order confirmation; 6/10 - 7h49 - order preparation; 16/10 - 10h15 - parcel dispatched. Have you checked your spam? The parcel should arrive today. Have a nice day, SteelTeam
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Acheteur Vérifié
Rating: 3 out of 5
so-called shiny aluminium received marked (scratches), with several oxidation spots, only the cut-out measurement is accurate
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Response from John Steel
Hello Michel, We contacted you by email on 16/10/2017 to discuss these aspects. Have a nice day, The SteelTeam
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Acheteur Vérifié
Rating: 3 out of 5
HELLO , I have received my plates. Unfortunately it's not what I expected. I gave you dimensions in Cm , I needed two 600X 500 mm plates . These will not be of any use. I will order other plates from you again. THANK YOU. THANK YOU . Francis BOUCHER .
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Response from John Steel
Hello Francis, The measurements on our website are in millimeters. The dimensions are also indicated in millimeters in the basket before confirming the order. We look forward to working with you on your new projects. The SteelTeam
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Acheteur Vérifié
Rating: 2 out of 5
I'm used to receiving the goods d+1 on my previous orders, but I had to wait a week. Unreachable on the phone, I no longer recommend using John steel services.
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Response from John Steel
Hello, Thank you for taking the time to share your experiences and especially thank you for your long-standing loyalty. We can be reached at [email protected], on 0800 746 548 (9-12h/14-17h+ answering machine) or via chat. We apologize for the delay in delivery (D+4 instead of D+3). Your parcel was picked up by our carrier 1 day later than expected.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery tracking in English, plus 6 days to deliver. Customer service: following my concern about the delay in delivery, I contacted customer service who were supposed to call me back, but I'm still waiting.
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